RichRelevance Pricing, Features, Reviews & Comparison of Alternatives

RichRelevance

Omnichannel eCommerce recommendations & content optimization

4.33/5 (3 reviews)

RichRelevance overview

What is RichRelevance?

We provide a series of excellence engagements that create velocity for our clients, maximizing the value of personalization and creating a differentiated customer experience in a highly integrated omni-channel retail environment.

Pricing

Value for money

Devices

Business size

S
M
L

Markets

United States, United Kingdom, Germany

Supported languages

English

RichRelevance reviews

Excellent
1

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  3.7
  4.0
  3.3
  4.0
Allan Bo Christiansen

Endless possibilities

Used daily for 2+ years
Reviewed 2018-08-01
Review Source: Capterra

Pros
Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.

Cons
The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Simon Best

Create and Craft

Used monthly for 2+ years
Reviewed 2018-11-16
Review Source: Capterra

Pros
There is a vast array of options available, allowing you to manipulate every section of the website depending on your needs. However, the algorithms in place, along with the multiple strategies mean you don't have to delve into the minutiae if you don't need to

Cons
The reporting has long needed improving in terms of knowing which products have performed well, although this is now being improved with the introduction of a new suite of reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Joseph Nightingale

Good

Used daily for 2+ years
Reviewed 2018-08-06
Review Source: Capterra

Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.

Pros
Displays a good level of AI product recommendations without a need to manipulate results. Makes best, relatively accurate output for new products as to what product recommendations display.

Cons
Reporting limitations. Want/need a view of performance at line level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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RichRelevance features

A/B Testing (208 other apps)
API (560 other apps)
Activity Dashboard (367 other apps)
Automatic Notifications (214 other apps)
Campaign Analysis (306 other apps)
Campaign Management (365 other apps)
Campaign Segmentation (208 other apps)
Content Management (277 other apps)
Customizable Branding (284 other apps)
Customizable Templates (294 other apps)
Data Import/Export (264 other apps)
Drag & Drop Interface (260 other apps)
Email Marketing Management (206 other apps)
Engagement Analytics (269 other apps)
Monitoring (255 other apps)
Multi-Channel Marketing (248 other apps)
Real Time Analytics (251 other apps)
Reporting & Statistics (362 other apps)
Social Media Integration (320 other apps)
Third Party Integration (359 other apps)

Additional information for RichRelevance

Key features of RichRelevance

  • Behavioral Recommendations
  • Datamesh
  • Retail Advertising for Brands
View All Features

Benefits


Consistently drive 3 – 11% lift in revenue per session with the world’s most advanced and reliable personalization engine.
Dynamically up-sell and cross-sell your merchandise while creating a more engaging overall experience for your shoppers.

Utilize free multivariate testing (MVT) tools to measure your site performance—test different placements, layouts and merchandising strategies with live shoppers.

First-Party Brand Data & Shopping Insights
Higher Engagement Rates
Increased Sales Share