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Sprinklr vs Reputation Comparison (2026)
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Good recommendations?
Sprinklr
4.2
(94)5
43
4
36
3
12
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation
4.4
(184)5
104
4
61
3
9
2
6
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.
Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
94
5
4
3
2
1
43
36
12
1
2
- Value for money
- Ease of use
- Features
- Customer support
66%
would recommend this app4.4
184
5
4
3
2
1
104
61
9
6
4
- Value for money
- Ease of use
- Features
- Customer support
70%
would recommend this appPros
“This enables it to automate processes, understand customer sentiment, anticipate trends, and provide intelligent responses or recommendations to agents.”
DM
Dana M.
Client Support Manager
“The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale.”
CH
Chris H.
Digital Community and Content Manager
“Some features felt overly complex, and the interface could be cleaner, making certain tasks slower than they needed to be”
TZ
Tamzed Z.
Mechanical Engineer
Pros
“The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.”
ML
Mor L.
Senior Presales Engineer
“With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.”
ML
Mor L.
Senior Presales Engineer
“These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation.”
Adam F.
Social Media, Influencer & Community Manager
Cons
“May be overkill (and too costly/complex) for small or mid-sized businesses.”
JT
Junior T.
Data Processor
“Way too expensive.”
Gabriel S.
Senior Digital Strategist
“Sometimes the app bugs and does not support all carousel images.”
landry l.
CEO
Cons
“All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months”
MM
Mohini M.
Marketing Specialist
“We have a lot of issues with our information syncing.”
BB
Britta B.
Senior Marketing Coordinator
“Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.”
BD
Brian D.
Marketing Coordinator
- Vendor responds to reviews
- Last review21 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features162
- @mentions
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Activity/News Feed
- Advertising Management
- Advocate Management
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Audience Analytics
- Audience Engagement
- Audience Targeting
- Augmented Analytics
- Auto-Dialer
- Automated Publishing
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Behavior Analytics
- Benchmarking
- Brand Guidelines
- Brand Management
- Brand Tracking
- Budgeting/Forecasting
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Routing
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Channel Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Discovery
- Content Library
- Content Management
- Content Publishing Options
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Management
- Data Visualization
- Digital Asset Management
- Drag & Drop
- Dynamic Content
- Editorial Calendar
- Email Management
- Email Marketing
- Employee Advocacy
- Engagement Tracking
- Event Management
- Feedback Management
- Filtering
- For Sales/Marketing
- For iPad Devices
- Gamification
- Generative AI
- Hashtag Tracking
- Help Desk Management
- IVR
- Image Editing
- Image Library
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Media Monitoring
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Online Forums
- Online Voice Transmission
- Optical Character Recognition
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Query Suggestions
- Queue Management
- ROI Tracking
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SEO Management
- SMS Messaging
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Advertising
- Social Listening
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Mentions Tracking
- Social Performance Management
- Social Promotion
- Social Sharing
- Strategic Planning
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Management
- Version Control
- Visual Analytics
- Widgets
- Workflow Automation
- Workflow Management
- Total features96
- @mentions
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Activity/News Feed
- Advertising Management
- Advocate Management
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Audience Analytics
- Audience Engagement
- Audience Targeting
- Augmented Analytics
- Auto-Dialer
- Automated Publishing
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Behavior Analytics
- Benchmarking
- Brand Guidelines
- Brand Management
- Brand Tracking
- Budgeting/Forecasting
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Routing
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Channel Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Discovery
- Content Library
- Content Management
- Content Publishing Options
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Management
- Data Visualization
- Digital Asset Management
- Drag & Drop
- Dynamic Content
- Editorial Calendar
- Email Management
- Email Marketing
- Employee Advocacy
- Engagement Tracking
- Event Management
- Feedback Management
- Filtering
- For Sales/Marketing
- For iPad Devices
- Gamification
- Generative AI
- Hashtag Tracking
- Help Desk Management
- IVR
- Image Editing
- Image Library
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Media Monitoring
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Online Forums
- Online Voice Transmission
- Optical Character Recognition
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Query Suggestions
- Queue Management
- ROI Tracking
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Role-Based Permissions
- SEO Management
- SMS Messaging
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Advertising
- Social Listening
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Mentions Tracking
- Social Performance Management
- Social Promotion
- Social Sharing
- Strategic Planning
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Management
- Version Control
- Visual Analytics
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations49
- AI Virtual Avatar
- Adjust
- Adobe Analytics
- Adobe Commerce
- Adobe Experience Manager
- AdvancedEHR
- Aline
- AppsFlyer
- Aprimo Digital Asset Management
- BL.INK
- Bazaarvoice
- Beckon
- Bitly
- Bynder
- CDK Global
- Canary
- Coveo Relevance Cloud
- Denim Social
- Discourse
- Domo
- DrChrono
- Dynamics 365
- Entrata
- Experity
- FormAssembly
- Freshdesk
- Freshsales
- Google Analytics 360
- Google Data Studio
- Haptik
- HubSpot CRM
- HubSpot Marketing Hub
- Jive
- Kochava
- LinkedIn for Business
- Marketo Engage
- Marketo Sales Connect
- MediaValet
- Mediaocean
- Meta for Business
- Microsoft Power BI
- Open Dental
- Oracle Eloqua Marketing Automation
- Oracle Responsys
- PowerReviews
- RealPage
- Rent Manager
- ResMan
- SAP Ariba
- SAP Service Cloud
- Salesforce Platform
- Salesforce Service Cloud
- Shopify
- Shutterstock Editor
- Slack
- Snapchat for Business
- Storable Edge
- Stripe
- Tableau
- Trustpilot
- Twilio
- Twitter/X
- Veradigm EHR
- Web.com
- WelcomeHome
- WordPress
- XM for Customer Experience
- Zendesk Suite
- eClinicalWorks
- Total integrations22
- AI Virtual Avatar
- Adjust
- Adobe Analytics
- Adobe Commerce
- Adobe Experience Manager
- AdvancedEHR
- Aline
- AppsFlyer
- Aprimo Digital Asset Management
- BL.INK
- Bazaarvoice
- Beckon
- Bitly
- Bynder
- CDK Global
- Canary
- Coveo Relevance Cloud
- Denim Social
- Discourse
- Domo
- DrChrono
- Dynamics 365
- Entrata
- Experity
- FormAssembly
- Freshdesk
- Freshsales
- Google Analytics 360
- Google Data Studio
- Haptik
- HubSpot CRM
- HubSpot Marketing Hub
- Jive
- Kochava
- LinkedIn for Business
- Marketo Engage
- Marketo Sales Connect
- MediaValet
- Mediaocean
- Meta for Business
- Microsoft Power BI
- Open Dental
- Oracle Eloqua Marketing Automation
- Oracle Responsys
- PowerReviews
- RealPage
- Rent Manager
- ResMan
- SAP Ariba
- SAP Service Cloud
- Salesforce Platform
- Salesforce Service Cloud
- Shopify
- Shutterstock Editor
- Slack
- Snapchat for Business
- Storable Edge
- Stripe
- Tableau
- Trustpilot
- Twilio
- Twitter/X
- Veradigm EHR
- Web.com
- WelcomeHome
- WordPress
- XM for Customer Experience
- Zendesk Suite
- eClinicalWorks
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