Personalized SMS marketing & client lead outreach platform
4.81/5 (32 reviews)
Pros
I like the fact that you can set it and forget it. The automated texts go straight to their cell phones and they get it immediately. Clients will respond to a text even if they are in a meeting. The automatic feature is very helpful in Texas where texting and driving is against the law. Great to use from your desktop. I have already seen results from it and this is only my first month. The product support is fantastic and instantaneous. There may be other programs and apps out there but I don't think you will find any more rapid response than these guys.
Texting is the least intrusive of all the contact forms and is much better than phone calls when your client may be in a meeting or working on a special project.
I have a client who never responds to a phone call but has become actively engaged through texts. I have a listing appointment set up and she will probably be a buyer as well. To say that I am a supporter would be an understatement.
Cons
The only minor thing is the fact that it has a delay of about 10 seconds to process the request from the keyboard. Something you get used to though. Its the only drawback I know of.
Rating breakdown
I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base and I found out I had to pick a new number which I thought was a little odd. I messaged their support using their support chat and they responded immediately. The told me that in order for their product to send messages at scheduled times and avoid overloading my phone with responses that I'd need a new number. They explained that I can still respond from my phone using their mobile version and that I'll receive a notification when someone responds. They recommended that I send my first message explaining to my contacts that I still have my other number and that this my new business texting line. I was very skeptical but I was already here so I decided to go for it. I sent out my first message and personalized it with their first name to my real estate leads about an open house I was having on Sunday. It was pretty nifty everyone got a message that unique with their first name and I was surprised only 12 of 343 contacts opted out. I had positive responses from almost everyone and I knew who to expect from the open house and who wouldn't be coming. My attendance doubled from the week before and I couldn't be happier. Bottom line: Texting Base works!
Pros
Personalization and the ability to schedule messages.
Cons
Picking a new number which isn't as a big of a deal as I thought. None of my contacts were offended or caught off guard by my first message from Texting Base. If someone called the number it forwarded to my cell phone. No big deal at all!
Rating breakdown
Likelihood to recommend: 10/10
Experience with Texting Base was good for the time we used it, but in searching for other options, it doesn't hold up to our current needs. We used it for over 5 years, but have just recently switched to a different option which better fits our current needs.
Pros
We used Texting Base for many years and it was good for what we needed at the time. We were able to have many different groups and it was fairly easy to add people into the various groups.
Cons
It was hard in an emergency situation when I needed to text from my phone. Much easier to send texts when logged into a computer. Also need to be logged in to the website to check for responses.
Rating breakdown
Likelihood to recommend: 6/10
Overall I have had a very productive and ROI experience with Texting Base. Customer engagement is a major hurdle these days and this is a cost effective way to stay at the forefront of our customer’s minds on a continuous basis with relative ease.
Pros
The way this softwares can create a sense of continuous engagement with clients and customers with relative ease and low cost is incredible. Implementation is seamless and when there is an issue, customer service is also very responsive.
Cons
It works well but I think it would benefit from a mobile app versus mobile web.
Rating breakdown
Likelihood to recommend: 10/10
Easy to implement and maintain
Pros
Increases patient retention and compliance
Increases sales
Better patient outcomes
Cons
We just turned over our IT staff so the implementation was a little shaky
Rating breakdown
Likelihood to recommend: 10/10
BUSINESS PLANS:
1st Month – FREE (includes 250 messages)
Standard – $50 per month (includes 1,250 messages)
Pro – $70 per month (includes 2,250 messages)
Executive – $100 per month (includes 4,000 messages)
ENTERPRISE PLANS:
Executive II – $200 per month (includes 10,000 messages)
Executive III – $1K per month (includes 55,000 messages)
Executive IV – $12.5K per month (includes 1,000,000 messages)
Executive V – $50K per month (includes 5,000,000 messages)
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