Texting Base Pricing, Features, Reviews & Alternatives

Texting Base

Personalized SMS marketing & client lead outreach platform

4.81/5 (32 reviews)

Texting Base overview

What is Texting Base?

Texting Base offers a scalable SMS-based, text message marketing platform with scalable package options all the way up to enterprise-level deployment. Businesses sending 1,250 messages per month, all the way up to those sending 5 million, can access a system that promotes a spam-free approach to reaching out within a customer base. Boasting patented technology for making every text message personalized and therefore more engaging for the recipient, Texting Base doesn't "blast out" spam en masse to contacts. More meaningful group texts can be sent to multiple contacts, including automated greetings and well wishes for birthdays, anniversaries or holidays.

Texting Base also takes a direct, personal touch with bi-directional chat from a dedicated phone number instead of short codes. The system also places an emphasis on TCPA compliance, adding a suite of tools for duplicate contact or message detection and removal, opt-out functions, plus a dedicated compliance portal for safer management.
www.textingbase.com

Pricing

Starting from
$50/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Texting Base screenshot: Contact records can be uploaded in bulk from CSV by simply dragging the file into the window2017 Texting Base OverviewTexting Base screenshot: The upload process allows record fields to be selected or ignored during the import of contact detailsTexting Base screenshot: Once imported, contact records can be fully managed within the intuitive systemTexting Base screenshot: With a contact selected, full records can be viewed and edited where necessary along with the option to schedule messagesTexting Base screenshot: The Schedule A Text screen allows personalized messages to be drafted, scheduled and previewedTexting Base screenshot: The Messages tab shows single and group contacts along with a chronological history of messages sent and receivedTexting Base screenshot: Bi-Directional SMS marketingTexting Base in 2 Minutes
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Texting Base user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.8
  4.8
  5.0
Robert N.

I have been using it to stay in touch with my SOI for my Real Estate business

Used daily for less than 6 months
Reviewed 2017-06-25
Review Source: Capterra

Pros
I like the fact that you can set it and forget it. The automated texts go straight to their cell phones and they get it immediately. Clients will respond to a text even if they are in a meeting. The automatic feature is very helpful in Texas where texting and driving is against the law. Great to use from your desktop. I have already seen results from it and this is only my first month. The product support is fantastic and instantaneous. There may be other programs and apps out there but I don't think you will find any more rapid response than these guys. Texting is the least intrusive of all the contact forms and is much better than phone calls when your client may be in a meeting or working on a special project. I have a client who never responds to a phone call but has become actively engaged through texts. I have a listing appointment set up and she will probably be a buyer as well. To say that I am a supporter would be an understatement.

Cons
The only minor thing is the fact that it has a delay of about 10 seconds to process the request from the keyboard. Something you get used to though. Its the only drawback I know of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Christopher L.

I was skeptical but the response I got was surprising

Used daily for less than 6 months
Reviewed 2017-03-29
Review Source: Capterra

I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base and I found out I had to pick a new number which I thought was a little odd. I messaged their support using their support chat and they responded immediately. The told me that in order for their product to send messages at scheduled times and avoid overloading my phone with responses that I'd need a new number. They explained that I can still respond from my phone using their mobile version and that I'll receive a notification when someone responds. They recommended that I send my first message explaining to my contacts that I still have my other number and that this my new business texting line. I was very skeptical but I was already here so I decided to go for it. I sent out my first message and personalized it with their first name to my real estate leads about an open house I was having on Sunday. It was pretty nifty everyone got a message that unique with their first name and I was surprised only 12 of 343 contacts opted out. I had positive responses from almost everyone and I knew who to expect from the open house and who wouldn't be coming. My attendance doubled from the week before and I couldn't be happier. Bottom line: Texting Base works!

Pros
Personalization and the ability to schedule messages.

Cons
Picking a new number which isn't as a big of a deal as I thought. None of my contacts were offended or caught off guard by my first message from Texting Base. If someone called the number it forwarded to my cell phone. No big deal at all!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Charity L.

Decent Product

Used weekly for 2+ years
Reviewed 2020-08-19
Review Source: Capterra

Experience with Texting Base was good for the time we used it, but in searching for other options, it doesn't hold up to our current needs. We used it for over 5 years, but have just recently switched to a different option which better fits our current needs.

Pros
We used Texting Base for many years and it was good for what we needed at the time. We were able to have many different groups and it was fairly easy to add people into the various groups.

Cons
It was hard in an emergency situation when I needed to text from my phone. Much easier to send texts when logged into a computer. Also need to be logged in to the website to check for responses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Rajiv N.

Great way to have continuous engagement with large customer base

Used daily for 1-2 years
Reviewed 2021-01-23
Review Source: Capterra

Overall I have had a very productive and ROI experience with Texting Base. Customer engagement is a major hurdle these days and this is a cost effective way to stay at the forefront of our customer’s minds on a continuous basis with relative ease.

Pros
The way this softwares can create a sense of continuous engagement with clients and customers with relative ease and low cost is incredible. Implementation is seamless and when there is an issue, customer service is also very responsive.

Cons
It works well but I think it would benefit from a mobile app versus mobile web.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve K.

Excellent patient interface

Used daily for 1-2 years
Reviewed 2020-09-08
Review Source: Capterra

Easy to implement and maintain

Pros
Increases patient retention and compliance Increases sales Better patient outcomes

Cons
We just turned over our IT staff so the implementation was a little shaky

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Texting Base pricing

Starting from
$50/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

BUSINESS PLANS:
1st Month – FREE (includes 250 messages)
Standard – $50 per month (includes 1,250 messages)
Pro – $70 per month (includes 2,250 messages)
Executive – $100 per month (includes 4,000 messages)

ENTERPRISE PLANS:
Executive II – $200 per month (includes 10,000 messages)
Executive III – $1K per month (includes 55,000 messages)
Executive IV – $12.5K per month (includes 1,000,000 messages)
Executive V – $50K per month (includes 5,000,000 messages)

Texting Base features

Analytics/ROI Tracking
Campaign Management
Contact Management
Data Import/Export
Multi-Channel Marketing
Reporting/Analytics
Template Management

API (676 other apps)
Activity Dashboard (536 other apps)
Alerts/Notifications (408 other apps)
Campaign Analytics (429 other apps)
Content Management (456 other apps)
Customizable Branding (417 other apps)
Customizable Templates (440 other apps)
Engagement Analytics (401 other apps)
Performance Metrics (371 other apps)
Reporting & Statistics (546 other apps)
Search/Filter (434 other apps)
Social Media Integration (394 other apps)
Third Party Integrations (514 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Texting Base

Key features of Texting Base

  • Mass texting
  • Analytics
  • MMS
  • Text-to-win
  • Coupons
  • Scheduling
  • Group texting
  • TCPA compliance
  • Scheduled messaging
  • Smart groups
  • Automated Birthday & Holiday texts
  • Automatic reminders
  • Computer telephony
  • Local numbers database
  • CSV upload
  • HIPAA compliance
  • Lead capture
  • Mobile integration
  • SMS integration
  • Polls / voting
  • Duplicate number removal
  • Master usage billing
  • Bi-directional chat
  • Multi-channel marketing
  • SMS marketing
  • Personalized texts
  • Spam-free texting
  • Geolocation
  • Lead nurturing
View All Features

Benefits

Engage customer contacts instead of blasting them with spam SMS texts, instead Texting Base's technology to personalize messages and automatically send socially valuable greetings for birthdays, anniversaries etc.

With pricing packages available for 250 - 5,000,000 sent messages per month, users can send group texts to multiple recipients with ease and quickly import contact lists from CSV file.

Geo-location awareness allows contacts to be sorted and organized according to proximity, particularly useful when targeting localized customers for certain campaigns.

Texts can become more conversational with bi-directional chat capabilities, with messages sent from a dedicated phone number rather than a short code.

Texting Base promises HIPAA and TCPA compliance to obey governing laws on text messaging, providing a suite of features and an administrator portal for trusted standards adherence.