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Textmagic vs Sinch Engage Comparison (2026)

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Textmagic

Sinch Engage

Overview

TextMagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. The company is based in the UK, with over 14 years’ experience in helping businesses improve communications and mobile marketing.

Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform made for building stronger customer relationships. With support for SMS, MMS, RCS & WhatsApp, we make it easy to engage customers on mobile channels they love—at scale. CRM-integrated, 100% security, 24/7 support.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

260

200

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.4

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“I like that I have a central place to message my customers on an individual basis, with a well designed platform where I can keep track of individual conversions.”

Matt M.

Director

“I can quickly assign chats to other users to help keep them organized as well as pin top conversations, and filter by a number of parameters.”

Crystal H.

Sales and Support

“I also like the addition of users under one account and it will show the name of who sent the message which is helpful when communicating with clients.”

Jillian S.

Administrative Assistant

Pros

“The customer support is exceptional. When sending messages, I appreciate that I can view the message and send out a test before sending to review, never had that before.”

Lori G.

HR Coordinator

“It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system”

Karen I.

Facilitator

“I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply.”

Karen I.

Facilitator

Cons

“Character limits in place for things such as spaces between letters means a simple SMS can be costly.”

Phil T.

Marketing Manager

“buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max.”

David C.

owner

“The things I liked the least about TextMagic is that it costs a lot extra to add emojis to text.”

Alex L.

Marketing Manager

Cons

“For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better”

Nicholas T.

Sales

“Also, the pricing can escalate quickly for higher-volume messaging, and integrations with certain CRMs weren’t as seamless as expected.”

Leana Y.

VP of Marketing

“The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request”

Cherry C.

Support Services Senior Officer