TextMagic Pricing, Features, Reviews & Comparison of Alternatives

TextMagic

Bulk text-messaging service for businesses

4.71/5 (157 reviews)

TextMagic overview

What is TextMagic?

TextMagic is an all-in-one text messaging service for business to bulk send notifications, alerts, reminders, confirmations, and SMS marketing campaigns. The service enables companies to schedule SMS messages and send them in bulk when needed. Contacts can be sorted into categories and lists, for convenient customer segmentation. Furthermore, to help grow contact lists, TextMagic provides subscribe forms that help capture website visitor information.

The platform allows for messages of up to 918 characters to be sent, when 160 is not enough, and there is an option of attaching Word or PDF files, and images. To automate the processing of incoming SMS messages, businesses can create rules, auto-replies can be sent, and new subscribers can be added to the list automatically.

TextMagic allows the estimating of performance, and users can see metrics like open and delivery rates, as well as costs, through the admin panel. All contact lists, information, and messages are constantly being backed up, so that businesses can restore all their valuable information at any time.
www.textmagic.com

Pricing

Starting from
$10
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, Japan, United Kingdom

Supported languages

English
TextMagic screenshot: Send SMSText Message Templates for BusinessTextMagic screenshot: Email to SMSTextMagic screenshot: Sender settingsTextMagic screenshot: SMS chatTextMagic screenshot: Distribution listsTextMagic screenshot: Software for PC & MacTextMagic screenshot: App for iOS & AndroidTextMagic Overview

TextMagic reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.7
  4.6
Nate Larson

TextMagic is there when others aren't

Used occasionally for 6-12 months
Reviewed 2018-08-30
Review Source: Capterra

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Pros
The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Cons
I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Judi Shoup

Necessary & Unnecessary features

Used daily for 6-12 months
Reviewed 2018-10-10
Review Source: Capterra

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Pros
Ease of setting up and using templates!!

Cons
Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Response from TextMagic


Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Aram Koukia

Great product and easy to use for not very technical people

Used daily for less than 6 months
Reviewed 2020-02-27
Review Source: Capterra

Overall I think I recommend this tool for simple requirements specially if your users are not developers or very technical.

Pros
I wanted to use this tool to send surveys with sms to users. The workflow designer was super easy to setup specially with the samples available. I made it work in 5 minutes!

Cons
From the first few minutes it seemed like it is lacking some reports and a way to get raw data back from the surveys i sent out. Maybe there is a way but I haven't found yet.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Galina Gercheva

Very light and useful

Used weekly for 6-12 months
Reviewed 2019-12-11
Review Source: Capterra

The way things currently work ,you need to be able to reach customers on numerous platforms in order to prosper .TexgMagic is a great help when it comes to the reaching them through SMS .

Pros
The interface is user-friendly . You can pre-schedule text campaigns and prepare everything in advance ,freeing you up for later .TextMagic covers all of your needs when it comes to reaching people through text .

Cons
Very lackluster when it comes to MMS support .Depending on the volume of texts that need to be send out ,TextMagic can also be costly .

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Kelly Kern

Help for contacting Employee's

Used monthly for less than 6 months
Reviewed 2019-12-09
Review Source: Capterra

Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.

Pros
We started using the software as the need to get in touch with our truck drivers is paramount in our industry. This is a great way to do this in theory. I like the ease of use and options to organize the driver phone number list. It gets the messages out to them. I had a minor set up problem when we first started and discovered the number I picked on the list did not work and my messages were not going out to all employees. Customer service chat was very helpful and they reimbursed the amount in our account for the charges and corrected the phone number issue I had.

Cons
As with any program, maintaining the information in it is most important. If we do not keep the contacts current, mass texting may go out to contacts who are no longer with the company. And your information will not go out to everybody who needs it if they are not entered in when first hired. We have a high turnover rate so it is another list we have to take care of. Currently Text Magic will only allow for one administrator to control all lists and manage. My company has need for more than just one administrator. So we share one log in right now. The last minor issue we have is the option for our employees to opt out of the texts. It hasn't happened but only once but it does and will again, sooner or later.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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TextMagic pricing

Starting from
$10
Pricing options
Free trial
Subscription
View Pricing Plans

Simple SMS Pricing for Business.
Price per text varies depending on destination country.
No hidden fees, no surprises. Pay only for outbound text messages. Inbound SMS is FREE.

TextMagic features

API
Customizable Templates
Data Import/Export
Engagement Analytics
Multi-Channel Marketing
Reporting & Statistics

A/B Testing (195 other apps)
Activity Dashboard (333 other apps)
Automatic Notifications (194 other apps)
Campaign Analysis (279 other apps)
Campaign Management (331 other apps)
Campaign Segmentation (195 other apps)
Content Management (254 other apps)
Customizable Branding (259 other apps)
Drag & Drop Interface (246 other apps)
Email Marketing Management (194 other apps)
Monitoring (236 other apps)
Real Time Analytics (228 other apps)
Social Media Integration (303 other apps)
Third Party Integration (312 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for TextMagic

Key features of TextMagic

  • Mass texting
  • API availability
  • Email to SMS
  • Two-way SMS chat
  • Global SMS coverage
  • Virtual mobile numbers
  • Voice call forwarding
  • Incoming messages automation
  • SMS STOP command
  • Long text messages
  • Contacts & lists
  • Voice broadcast
  • SMS attachments
  • Chat functionality
  • Application integration
  • Contact database
  • Contact history
  • Conversion tracking
  • Customizable templates
  • Distribution management
  • Email integration
  • Multi-language
  • Multiple user accounts
  • SMS integration
  • SSL security
  • Subscription services
  • Text to speech
  • Automated scheduling
  • Data import/export
  • API
  • Automated billing
  • Chat
  • Custom fields
  • Multi-channel marketing
  • SMS marketing
  • Reporting & statistics
  • Engagement analytics
View All Features

Benefits

Main features of TextMagic are:
- Fast and responsive Web app
- Email to SMS
- SMS Gateway API
- 2-Way SMS Chat
- SMS Software for PC and Mac
- Scheduled and Recurring messages
- Dedicated Virtual Numbers in 30+ countries
- Fast contacts import from CSV and Excel
- Mobile Apps for iOS and Android
- Detailed Reporting
- Sub-accounts for team members
- Auto-responders for incoming texts
- And many other features for businesses.