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Customer Journey Mapping Tools Software with Drag & Drop

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Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Pipedrive logo
4.5
(2.9K)

CRM built by salespeople, for salespeople

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Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

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Cemantica logo
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Customer Journey Management Platform

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Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one

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Pendo logo
4.5
(214)

Product usage & behavior data capture

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Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging

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Mailchimp logo
4.5
(16.8K)

Email and advertising marketing automation platform

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Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email templates, landing pages, and a mobile app

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Miro logo
4.7
(1.5K)

Miro is a visual workspace for innovation

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Miro is #1 collaborative whiteboard platform trusted by over 13M users worldwide. See your business from your customer’s point of view – and design the best experience for them. Try Miro pre-made template to start mapping in seconds!

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Hotjar logo
4.7
(506)

Digital experience insights for any business selling online.

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Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Get to know your users at every step of the way, through interviews, behavioral insights, and feedback.

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Marketo Engage logo
4.3
(691)

Marketing automation for digital marketers

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Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to acquire, engage, nurture, expand and retain customers in complex buying journeys. It facilitates alignment between marketing and sales team to efficiently drive revenue and growth.

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Lucky Orange logo
4.7
(190)

All-in-one conversion optimization suite for website owners

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Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

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AiTrillion logo
4.9
(68)

All-in-one Marketing Automation Platform

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AiTrillion is a SaaS-based Artificial Intelligence enabled, all-in-one marketing platform for eCommerce sellers.

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UXPressia logo
4.7
(78)

Create customer journey maps, personas & impact maps online

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UXPressia is designed to help companies create an exceptional customer experience through the use of customer journey mapping, personas, and impact mapping techniques. Try for free!

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LeadSquared logo
4.3
(157)

Marketing automation and sales execution platform

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Customer Journey Mapping Tools help your business drive individualized experiences at scale – with absolutely zero code.

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CardBoard logo
4.2
(170)

Web-based collaborative user story and journey mapping tool

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CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS

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Glassbox logo
4.9
(54)

Cloud-based web analytics tool for marketers.

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Glassbox is a cloud-based web analytics solution, which helps businesses in finance, retail, insurance, hospitality, and other sectors track and manage customer journeys across applications. The solution offers various features such as session replays, funnel analysis, mobile app analytics, data capturing, digital record keeping, heatmaps, error analysis, and more. Glassbox also facilitates third-party interaction with various applications such as Google Analytics and Adobe Analytics.

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SurveySparrow logo
4.4
(107)

Conversational survey tool

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SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses

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Matomo logo
4.8
(58)

Take back control with Matomo

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Choose a powerful analytics solution that respects data privacy and ownership.

Matomo is the trusted analytics solution for over 1.5 million websites globally.

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Collaboard logo
4.6
(74)

GDPR compliant online whiteboard with self-hosting options

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Swiss online whiteboard software for creative and interactive collaboration to bring your online meetings, and workshops to the next level. The software is GDPR-compliant, and the data is hosted securely in NL and Switzerland. You can also self-host the data on-premises or in your cloud.

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GetFeedback logo
4.7
(50)

Send better surveys. Collect better feedback.

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GetFeedback is easy-to-use online survey software designed to improve response rates.

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Involve.me logo
4.5
(65)

No-code content builder for forms, surveys, quizzes & more

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involve.me is a no-code content builder for standalone and embeddable online forms, surveys, quizzes, web calculators, product finders and payment pages. Easily embed on your website or share with a simple URL.

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INSIDE logo
4.6
(41)

Cloud-based visual AI-powered customer engagement solutions.

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Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

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Heap logo
4.6
(40)

All-in-one solution for creating great digital experiences.

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Heap is the only solution that shows you every action by every user on your product or site, then provides direction on the improvements that will most impact your business. With One-Click Session Replay & Autocapture, teams can quickly improve conversion, retention, and customer delight.

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icomm logo
4.7
(31)

The omnichannel data based platform with MKT automation

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Unleash the power of Marketing Automation with Notifications Hub, Commerce Personalization with AI, native integrations and strategic support.

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Leadoo logo
4.7
(28)

Converting existing traffic into leads & online sales

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Want to convert more sales and/or leads from your existing website traffic? Leadoo is built for one purpose: results. Leadoo, the World's first and only Lead-Driven Marketing Platform, turns your passive website visitors into qualified leads, in interactive and friendly ways.

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Factors.ai logo
4.8
(19)

B2B Account Intelligence & Analytics Platform

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Factors.ai is built for sales & marketing teams at high-growth B2Bs and helps them with building pipeline by surfacing hidden intent signals across website, CRM, LinkedIn, & G2.

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Feedbackly logo
4.2
(36)

All-in-one feedback software

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Launch surveys in almost any channel you can imagine, let the feedback collect for you automatically, take action on your feedback instantly with the help of automation.

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