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Acumatica Cloud ERP vs Brightpearl Comparison

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Overview

Category Leaders

Acumatica Cloud ERP provides the best business management solution for small and midmarket organizations to transform their...

Category Leaders

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

124

5

4

3

2

1

62

49

9

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

157

5

4

3

2

1

92

51

6

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

And if you already have a solution, Acumatica's robust API makes integration very easy, it has very good integations with other software.
The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.
Acumatica has a built in CRM that helps to integrate the sales and operations process to finance. It's really helpful to have the financials easily available for each sales opportunity.

Pros

We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system.
Great Amazon,Ebay,Magento(there is more but I use only these ) integrations with dynamic stock update work excellent for me.
The system is very easy to use, has great functionality, looks good and does what it says it does.

Cons

Sometimes it will produce a MoveNext error. Also, I have lost the written descriptions that I had written in a particular time slot because of data corruption.
As an admin, limiting pages for users and restricting access is a pain. Need to go through each tab and change the access rights.
Bank matching can be a little off, and is hard to tweak.

Cons

We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business.
I find very little to dislike about the software.
When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features246
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Billing
  • BOM Creation
  • Backorder Management
  • Bank Reconciliation
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Bill of Material Analysis
  • Billing & Invoicing
  • Bills of Material
  • Budget Control
  • Budget Tracking
  • Budgeting/Forecasting
  • Buyer Management
  • CPA Firms
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Capacity Planning
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Change Management
  • Change Order Management
  • Channel Management
  • Check-in/Check-out
  • Chemical Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commercial
  • Commission Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Credit Card Processing
  • Currency Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Data Visualization
  • Demand Forecasting
  • Discount Management
  • Dispatch Management
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • EDI
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Enterprise Asset Management
  • Equipment Tracking
  • Estimating
  • Expense Claims
  • Expense Tracking
  • File Storage
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Food Traceability
  • For AEC Industry
  • For Metal Fabrication
  • For Residential
  • For Retail
  • For Small Businesses
  • Forecasting
  • Forms Automation
  • Fund Accounting
  • GPS
  • General Ledger
  • Gift Card Management
  • HR Management
  • Historical Reporting
  • Import/Export Management
  • Incident Reporting
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Investment Management
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Kitting
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Location Tracking
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Marketing Automation
  • Marketplace Integration
  • Material Requirements Planning
  • Mobile Access
  • Mobile App
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multi-level BOM
  • Multiple Projects
  • Nonprofits
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • POS Integration
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Permit Management
  • Planning Tools
  • Point of Sale (POS)
  • Predictive Analytics
  • Price and Cost Calculations
  • Process Modeling & Designing
  • Procurement Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Production Cost Tracking
  • Production Management
  • Production Scheduling
  • Production Tracking
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • RFI & Submittals
  • Real Time Order Entry
  • Real Time Synchronization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Receiving
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Remote Access/Control
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Resource Management
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Revenue Recognition
  • Routing
  • Rules-Based Workflow
  • SKU/UPC Codes
  • Safety Management
  • Sales & Operations Planning
  • Sales Approval
  • Sales Forecasting
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scenario Planning
  • Scheduling
  • Search/Filter
  • Segmentation
  • Serial Number Tracking
  • Service History
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Single-level BOM
  • Social Media Integration
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Task Scheduling
  • Tax Management
  • Technician Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Traceability
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • Transportation Management
  • User Management
  • Vendor Managed Inventory
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Work Order Management
  • Workflow Management
  • eCommerce Management
  • Total features137
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Billing
  • BOM Creation
  • Backorder Management
  • Bank Reconciliation
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Bill of Material Analysis
  • Billing & Invoicing
  • Bills of Material
  • Budget Control
  • Budget Tracking
  • Budgeting/Forecasting
  • Buyer Management
  • CPA Firms
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Capacity Planning
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Change Management
  • Change Order Management
  • Channel Management
  • Check-in/Check-out
  • Chemical Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commercial
  • Commission Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Credit Card Processing
  • Currency Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Data Visualization
  • Demand Forecasting
  • Discount Management
  • Dispatch Management
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • EDI
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Enterprise Asset Management
  • Equipment Tracking
  • Estimating
  • Expense Claims
  • Expense Tracking
  • File Storage
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Food Traceability
  • For AEC Industry
  • For Metal Fabrication
  • For Residential
  • For Retail
  • For Small Businesses
  • Forecasting
  • Forms Automation
  • Fund Accounting
  • GPS
  • General Ledger
  • Gift Card Management
  • HR Management
  • Historical Reporting
  • Import/Export Management
  • Incident Reporting
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Investment Management
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Kitting
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Location Tracking
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Marketing Automation
  • Marketplace Integration
  • Material Requirements Planning
  • Mobile Access
  • Mobile App
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multi-level BOM
  • Multiple Projects
  • Nonprofits
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • POS Integration
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Permit Management
  • Planning Tools
  • Point of Sale (POS)
  • Predictive Analytics
  • Price and Cost Calculations
  • Process Modeling & Designing
  • Procurement Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Production Cost Tracking
  • Production Management
  • Production Scheduling
  • Production Tracking
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • RFI & Submittals
  • Real Time Order Entry
  • Real Time Synchronization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Receiving
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Remote Access/Control
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Resource Management
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Revenue Recognition
  • Routing
  • Rules-Based Workflow
  • SKU/UPC Codes
  • Safety Management
  • Sales & Operations Planning
  • Sales Approval
  • Sales Forecasting
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scenario Planning
  • Scheduling
  • Search/Filter
  • Segmentation
  • Serial Number Tracking
  • Service History
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Single-level BOM
  • Social Media Integration
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Task Scheduling
  • Tax Management
  • Technician Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Traceability
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • Transportation Management
  • User Management
  • Vendor Managed Inventory
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Work Order Management
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations98
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations57
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

jp
AvatarImg

john p.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Brightpearl logo

Brightpearl

First ERP for Fashion Business

Reviewed 8 years ago

We are a fashion business working in both wholesale and retail. Brightpearl seems to be without peer in the price bracket it sits in and its ability to tie in all the channels our business work across.

Pros

Genuine open database with API and ERP

Cons

Not tailored to fashion so we have had to adapt and develop our own API driven analysis

AvatarImg
AvatarImg

Peter K.

Sporting Goods, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Brightpearl logo

Brightpearl

Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!

Reviewed 4 years ago

In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!

Pros

Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.

Cons

Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.

Vendor response

Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl! It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come. Thank you, Tom (Brightpearl)

ne
AvatarImg

nick e.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Brightpearl logo

Brightpearl

A work in progress

Reviewed 4 years ago

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Pros

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Cons

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Vendor response

Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from...

KL
AvatarImg

Katie L.

Consumer Goods, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Brightpearl logo

Brightpearl

Great Software for small to medium sized businesses

Reviewed 9 years ago

The software is cloud based and very user friendly.

Pros

great customer service.

Cons

needs more improvements with reporting

ES
AvatarImg

Edward S.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Brightpearl logo

Brightpearl

Fantastic easy to use platform, constantly being updated and improved,.

Reviewed 7 years ago

We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system. It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members. Being an online service means we are all able to work from home, or on the go.

Pros

Versatile, simple to use, efficient

Cons

Being cloud based means the service does drop, however this is irregular and infrequent

KJ
AvatarImg

Kristoffer J.

Consumer Goods, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Brightpearl logo

Brightpearl

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

Reviewed 4 years ago

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping...

Pros

We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Cons

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Vendor response

Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl)

NO
AvatarImg

Nick Oliver

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Brightpearl logo

Brightpearl

Brightpearl

Reviewed 11 years ago

We have three small shops and two web sites selling men's and womens clothing and shoes. We use Brightpearl as a point of sale system, stock control system and accounting system. It links to our Magento based web site and we will soon be using it to sell on amazon and ebay, Its a great system - easy to use and comprehensive. Very good.

Pros

Comprehensive features. Easy to use. Cloud based - no IT costs.

Cons

The only significant flaw which I really hope they will address soon is the integration with Magento is such that individual colour/size variations have to linked to a master product which cannot be sent automatically - very time consuming!

AR
AvatarImg

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Brightpearl logo

Brightpearl

Mixed Bag with Areas of Opportunity

Reviewed 6 years ago

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions.

Pros

BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.

Cons

Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.

Vendor response

Hi there, Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this. Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility. We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling. Thank you again. Brightpearl

RW
AvatarImg

Robert W.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Brightpearl logo

Brightpearl

Good Product would recommend

Reviewed 2 years ago

Good

Pros

Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic

Cons

Limitations to managing back orders during pandemic

Vendor response

Hi Robert, Thank you so much for taking the time out to recommend us! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic! It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly! Thank you again, Tom (Brightpearl)

KJ
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Kathi J.

Internet, 11-50 employees

Used other for less than 6 months

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Brightpearl

A Very Unfortunate Choice

Reviewed 4 years ago

We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed. With...

Pros

We never operated the software as the implementation was not completed.

Cons

Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected.

Vendor response

Hi Kathi, Thank you for your feedback. I see where you're coming from in terms of wanting all the apps in one platform. For the overwhelming majority of our offering, this is the case. However with a few exceptions they are broken out into individual areas due to the specificity of those apps: warehousing, demand forecasting, POS etc. We've had some positive customer feedback around this aspect by staff in these business areas as they can focus on their roles without being distracted by functionality not relevant to them day-to-day. I'm really sorry that we weren't able to work through your concerns and launch your business on Brightpearl. Hopefully we'll see you down the road. Tom (Brightpearl)

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Adam F.

Computer Hardware, 1-10 employees

Used daily for 2+ years

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  • Likelihood to recommend8/10

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Brightpearl

Brightpearl is a fantastic all in one ERP system

Reviewed 4 years ago

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Pros

Great for automating your eCommerce orders.

Cons

Finance system needs improving for handling offline customer credit accounts.

Vendor response

Hi Adam, Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen! Thank you again, Tom (Brightpearl)

AJ
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Andy J.

Retail, 11-50 employees

Used daily for 2+ years

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  • Likelihood to recommend10/10

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Brightpearl

Brightpearl ERP system is a comprehensive and user-friendly solution

Reviewed a year ago

The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth.

Pros

Brightpearl ERP system is a comprehensive and user-friendly solution for businesses looking to streamline their operations during periods of growth. One of the standout features of this system is its ease of use. The interface is intuitive, making it easy for employees at all levels to navigate and utilise the various tools and features. This has been particularly helpful for our business as it has allowed us to efficiently manage and track our inventory, sales, and financials during a period of high growth.

Cons

Some complex functions require 3rd party solutions

Vendor response

Hi there Andy, Thank you so much for your review, it's so great to hear how well Brightpearl is meeting your needs and how easy you find it to use. From day one, we've been committed to both, which underpins our goal of providing merchants such as yourselves the tools to grow. Thank you again for your recommendation. Tom (Brightpearl by Sage)

TE
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Tim Elliott

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Brightpearl is now vital to our business

Reviewed 10 years ago

Brightpearl is a multichannel ecommerce and accountancy system. It allows us to download all orders from Amazon, Magento and phone / mail order into one place. This makes stock management, order tracking and accounting much easier than trying to do the same with several sytems. When we recently acquired another company, Brightpearl was invaluable in allowing us to easily integrate their website into our system. I tested lots of other systems, and while not perfect, Brightpearl seems to be the best of them.

Pros

The multi Channel elements. Inventory Management.

Cons

The cost can mount up if you have a number of users. Reporting could be better. As with any cloud based system there are problems and each user want different things from the system. They obviously can't cater for every request from every user.

R
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Raphael

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Brightpearl

Solid Package for Young Company

Reviewed 11 years ago

Highly recommend if you're a young company just starting out and need 1 package to do it all. Super reliable. I have very very rarely I run into a problem accessing the cloud. Giving a 4 only due to lack of integration with Magneto custom fields, which was really important for us.

Pros

Robust - Inventory mgmt, CRM, & acct. Implementation - simple & plays well with Magento and ShipStation. Setting it up is simple Guides & Support - Support guides actually answer questions you have. Support is responsive

Cons

You can't customize everything, which in the end is fine. We had issues with importing custom fields from Matengo. The ability exists but our checkout is customized to the point where it doesn't really work for even with the new feature.

TP
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Tomasz P.

Information Technology and Services,

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Brightpearl

Easy to use multi-channel retail management system

Reviewed 10 years ago

I have been using Brightpearl for a year and I can say it is the best system I have used. Great stock management especially if you are a multi-channel seller. Good accounting module and customer service with fast response and resolution time. Brightpearl is cloud based so I can log in from any computer or smartphone.

Pros

simple UI, very good Amazon/Ebay integrations, great stock control

Cons

No cons were added to this review

MP
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Martin P.

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Brightpearl

A single software solution is better than multiple solutions bolyed together

Reviewed 9 years ago

Although Brightpearl still has some way to go to become silky smooth, there's nothing else out there that does everything that Brightpearl does. Increased investment in programming staff means that the things that prevent it from being silky smooth are being addressed. The advantages of having one piece of cloud based software replacing multiple interlinking software solutions are enormous.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Victoria W.

Luxury Goods & Jewelry, 1-10 employees

Used daily for 1-2 years

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  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Brightpearl

Brightpearl - the perfect e-commerce solution for our business

Reviewed 7 years ago

We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years. We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money. We thank goodness eventually found Brightpearl - it has quite simply transformed things for us. I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever. I can't recommend highly enough plus they are really nice people to work with too! No brainer.

Pros

Almost everything.

Cons

Sometimes it's a bit tricky to track comms.

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Bryan B.

Health, Wellness and Fitness,

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Brightpearl

All in One Ecommerce Software

Reviewed 9 years ago

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Pros

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Cons

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features...

SH
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Steve H.

Automotive, 1-10 employees

Used daily for 6-12 months

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Brightpearl

An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways

Reviewed 4 years ago

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl. If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.

Pros

Brightpearl has a lot of features and can be powerful at automation in some areas.

Cons

Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get...

Vendor response

Hi Steve, Thank you for the feedback. I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided. We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response. We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together. Tom (Brightpearl)

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Philip S.

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Brightpearl

Cloud Based All in One - nothing else compares!

Reviewed 10 years ago

Ebay/amazon listing software, accounts package, inventory control, CRM, order processing and reporting software - all cloud based - all in one. Brightpearl does this. It is the only game in town- no-one else does anything like it at a reasonable price point - using separate and either badly connected or non connected pieces of software to do all of the above is very inefficient! Used correctly this software will enable your employees to be more efficient and productive. Also there are some very useful apps starting to appear. Downsides are no multi-currency at the moment - although that is not a show stopper if you sell in euros and the CRM could be improved. Nothing is perfect though!

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Cons

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GK
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Gavin Kenning Engineering Ltd G.

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Brightpearl

Much needed efficiency boost for our mutli channel retail business

Reviewed 7 years ago

We're a multi-channel retailer in the truest sense of the word. We sell over the phone, via our own Magento online store, eBay, Amazon and at our trade counter in Derbyshire. Prior to Brightpearl we were entirely paper based; we didn't even have a computerized accounts package yet our company was accelerating fast into the digital age. After a period of adjustment, we're now beginning to realize...

Pros

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Cons

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