The software is cloud based and very user friendly.
Missing key features, like credit card processing. BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have.
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First 3 users free. $139/month for additional users.
Brightpearl is a multichannel retail management software that covers orders, inventory, accounting, customer data, purchasing, shipping, and reporting in a single cloud-based platform. It provides staff and management comprehensive visibility into vital business information to effectively and efficiently accomplish their tasks, accelerating profitability and growth in the process. Real-time reports include cash flow, inventory, customer purchasing behavior, profitability by channel and SKU, among others.
Instead of managing sales from every channel your business is tapping into (e.g., online shop, retail outlet, eBay, Amazon, and others), manually updating inventory information for every item you sell and purchase, hence, the possibility of human error, transferring sales and accounts payable data into your accounting system, analyzing the speed at which you sell items, and other related activities that usually require their own spreadsheets, with Brightpearl, all purchase, sales, supplier and customer information are kept in a single data depository, allowing you comprehensive at-a-glance insight into the health of your retail business through real-time reporting.
Some of Brightpearl’s core features include order management, inventory management, shipping management, online payments integration and automated real-time accounting.
Brightpearl is a commerce acceleration platform that simplifies the retail lifecycle in one integrated web-based solution, beginning with orders all the way to customer management and growing the business. Because it’s an all-in-one retail system, it saves retailers valuable time and energy normally spent on double entries, numbers consolidation, and other procedures that need to be redone because of things here and there that slip through the cracks. This then lets them focus more on the value-adding aspects of their businesses, such as furthering their customer service initiatives.
Brightpearl takes the edge off tedious order, inventory, shipping, purchasing and accounting information management across multiple retail channels and locations by bringing relevant information together in a centralized back-office hub. With its built-in accounting system, transactions are automatically entered into accounts, and real-time reports are generated with just a few clicks. Cloud-based, it can be accessed anywhere, anytime and across multiple devices.
Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.
Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.
Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.
Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.
Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.
The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, Shipstation and Metapack.
To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.
SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.
Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.
The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.
Brightpearl offers three pricing packages. Starter is priced at $109 for two concurrent users, can process up to 500 orders per month and a maximum of 15,000 SKUs. Business costs $129 and can accommodate up to 50,000 SKUs, 5,000 monthly orders and 10 concurrent users. Professional, which can handle an unlimited number of concurrent users, is at $179 per month and can cover up to 20,000 orders and 75,000 SKUs. If you choose annual billing, you get two months free for each of the packages.
Extras, like Ecommerce Bundle, Phone Support and Brightpearl POS, can also be added.
Created for small to large retail businesses across various industry verticals, Brightpearl caters to retailers with multiple sales channels, as well as product-based and service-based companies. It is used by retail managers and store owners, as well as people handling accounting, sales, inventory, shipping, payments, procurement and related roles.
Some of Brightpearl's customers include: Esquire, a menswear retailer; David Shuttle, a second-generation family business specializing in gifts, jewelry and homewares; Tamper Evident, a company that sells anti-theft products; and Fuel My Website, a social network for bloggers.Read the full GetApp Analysis