App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Brightpearl Pricing, Features, Reviews and Alternatives

Brightpearl product overview

What is Brightpearl?

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

Key benefits of using Brightpearl

Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.

Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.

Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Live Online
Videos
Webinars

Brightpearl pricing information

Value for money

4.2

/5

149

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Brightpearl features

Functionality

4.2

/5

149

Total features

133

16 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
API
Customizable Reports
Workflow Management

Functionality contenders

Brightpearl users reviews

Overall Rating

4.4

/5

149

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

84

52

5

4

4

Pros
Great Amazon,Ebay,Magento(there is more but I use only these ) integrations with dynamic stock update work excellent for me.
The system is very easy to use, has great functionality, looks good and does what it says it does.
Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability.
Cons
We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business.
I find very little to dislike about the software.
When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

Reviewed 3 years ago

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Pros

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Cons

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Vendor response

Hi Stacy, Thank you very much for sparing the time to review us. It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency. We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module. Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on. Thanks again for taking the time. Tom

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I cannot recommend Brightpearl enough!

Reviewed 2 years ago
Pros

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay...

Cons

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Vendor response

Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for internet sellers

Reviewed a month ago
Pros

I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues.

Cons

I don’t have any dislikes but I have requested features such as batch processing and fractional units

Vendor response

Hi there Laura, Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long! It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems. We appreciate your feature requests too - we're reviewing those as I type! :) Thank you again, here's to another 10 years! Tom (Brightpearl)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Frustrated

Reviewed 5 years ago

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pros

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Cons

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Vendor response

Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good Product would recommend

Reviewed 2 months ago

Good

Pros

Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic

Cons

Limitations to managing back orders during pandemic

Vendor response

Hi Robert, Thank you so much for taking the time out to recommend us! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic! It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly! Thank you again, Tom (Brightpearl)

Brightpearl FAQs and common questions

Q. What type of pricing plans does Brightpearl offer?

Brightpearl has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Brightpearl?

Brightpearl has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Brightpearl support?

Brightpearl supports the following languages:
English


Q. Does Brightpearl support mobile devices?

Brightpearl supports the following devices:
iPad


Q. Does Brightpearl offer an API?

Yes, Brightpearl has an API available for use.


Q. What other apps does Brightpearl integrate with?

Brightpearl integrates with the following applications:
Authorize.Net, Shopify Plus, Adobe Commerce, PayPal, Worldpay, Bill.com, Glew, Avalara, ekmPowershop, Stripe, ShipStation, Klaviyo, dotdigital Engagement Cloud, Quickbooks Online, Mailchimp, Xero, BigCommerce, Shopify


Q. What level of support does Brightpearl offer?

Brightpearl offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

Related categories