Brightpearl Pricing, Features, Reviews & Comparison of Alternatives

Brightpearl Reviews


Brightpearl is a multi-channel retail management system.

4.33/5 (43 reviews)
2,174     4,170

Who is Brightpearl For?

Created for small to large retail businesses across various industry verticals, Brightpearl caters to retailers with multiple sales channels, as well as product-based and service-based companies. It is used by retail managers and store owners, as well as people handling accounting, sales, inventory, shipping, payments, procurement and related roles.

Some of Brightpearl's customers include: Esquire, a menswear retailer; David Shuttle, a second-generation family business specializing in gifts, jewelry and homewares; Tamper Evident, a company that sells anti-theft products; and Fuel My Website, a social network for bloggers.

Read the full GetApp Analysis

Brightpearl Category Leaders


#7 in Inventory Management

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#14 in Business Management

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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Brightpearl Screenshots (8)

Brightpearl screenshot: flat_AccountingBrightpearl screenshot: flat_CRMBrightpearl screenshot: flat_FullfillmentBrightpearl screenshot: flat_InsightBrightpearl screenshot: flat_InventoryBrightpearl screenshot: flat_POSBrightpearl screenshot: flat_Sales OrdersBrightpearl screenshot: flat_Suppliers

Brightpearl Overview

Brightpearl is dedicated to helping retailers to grow. Our software integrates and streamlines your inventory, order management, purchasing, accounting, and CRM into a single intuitive and easy-to-use system. All this back office power is then connected to multiple sales channels and other commerce applications through over 50 pre-built and thoroughly tested integrations, including Magento, Shopify, Bigcommerce, eBay, Amazon, Volusion, Visualsoft, Alibaba, ekmPowershop, Shipstation, Royal Mail, and many more.

Fully integrated, real-time accounts which let you know your true cost of goods.

True multichannel both on- and off-line

Robust open API. Easily extend the platform as you grow.

No tax on growth. Don’t pay more because you sell more products.

24/7/365 support will get your questions answered fast.

Experienced implementation team, to help you succeed.

Precise inventory locations in your warehouse, allows for advanced fulfillment.

Advanced dropship functionality.

Landed costs let you calculate accurate margins so you get a true view of your profitability.

Central repository for stock management and order processing.

Integrated CRM for tracking communication and order histories.

Cloud based so you are not limited to windows only PCs, software upgrades happen automatically and all your business data is saved and backed up for you.

Fully integrated POS so you can connect your physical shop to your ecommerce stores and online marketplaces.

Perfect for wholesale businesses, Brightpearl handles multiple price list tiers, aged debt chasing and management.

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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Intended Users
Mid Size Business, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, United Kingdom, United States
Supported Languages
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Brightpearl Pricing

Starting from: $375.00/month
Pricing model: Subscription

First 3 users free. $139/month for additional users.

Competitors Pricing


Starting from: $179.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)


Starting from: $25.00/month
Pricing model: Freemium, Open-source


Starting from: $39.95/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Brightpearl

  • Order Management
  • Inventory management
  • Shipping management
  • Paypal, Sage Pay and online payments integration
  • Automated real-time accounting
  • Full audit trail on contact records
  • Quoting and invoicing
  • 360 degree visibility of your supply chain
  • Efficient pick, pack, ship process
  • Developer API for third-party integration
  • Multi-Channel Inventory Management
  • CRM
  • Real-time reports
  • Supply Management
  • Multiple warehouses / multiple locations
  • POS


Real time financials means you can make better business decisions and get ahead of problems before they start affecting your business's health.
Improved customer satisfaction as order are fulfilled faster and more accurately and all a customer's queries can be handled quickly and easily by anyone across your business.
Deeper insight into your profitability lets you optimize your retail business for maximum growth.

Alternatives to Brightpearl

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  • · Super-Fast Inventory Sync
  • · CSV Data Import/Export
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SellbriteWebsite & eCommerce
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  • · Review, modify and confirm orders online
  • · Beautiful product catalog
  • · A central place for updating customer and product info
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HandshakeOperations Management
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GetApp Analysis

Brightpearl is a multichannel retail management software that covers orders, inventory, accounting, customer data, purchasing, shipping, and reporting in a single cloud-based platform. It provides staff and management comprehensive visibility into vital business information to effectively and efficiently accomplish their tasks, accelerating profitability and growth in the process. Real-time reports include cash flow, inventory, customer purchasing behavior, profitability by channel and SKU, among others.

Instead of managing sales from every channel your business is tapping into (e.g., online shop, retail outlet, eBay, Amazon, and others), manually updating inventory information for every item you sell and purchase, hence, the possibility of human error, transferring sales and accounts payable data into your accounting system, analyzing the speed at which you sell items, and other related activities that usually require their own spreadsheets, with Brightpearl, all purchase, sales, supplier and customer information are kept in a single data depository, allowing you comprehensive at-a-glance insight into the health of your retail business through real-time reporting.

Some of Brightpearl’s core features include order management, inventory management, shipping management, online payments integration and automated real-time accounting.

What is Brightpearl?

Brightpearl is a commerce acceleration platform that simplifies the retail lifecycle in one integrated web-based solution, beginning with orders all the way to customer management and growing the business. Because it’s an all-in-one retail system, it saves retailers valuable time and energy normally spent on double entries, numbers consolidation, and other procedures that need to be redone because of things here and there that slip through the cracks. This then lets them focus more on the value-adding aspects of their businesses, such as furthering their customer service initiatives.

Brightpearl takes the edge off tedious order, inventory, shipping, purchasing and accounting information management across multiple retail channels and locations by bringing relevant information together in a centralized back-office hub. With its built-in accounting system, transactions are automatically entered into accounts, and real-time reports are generated with just a few clicks. Cloud-based, it can be accessed anywhere, anytime and across multiple devices.

Main Features

Order Management

Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.

Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.

Inventory Management

Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.

Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.

Shipping Management

Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.

The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, Shipstation and Metapack.

Online Payments Integration

To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.

SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.

Automated Real-Time Accounting

Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.

The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.


Brightpearl readily integrates with 47 apps that include eBay, Magento, Amazon, Brightpearl POS, Shopify, Bigcommerce,, UK Mail, Square, and PayPal.


Brightpearl offers three pricing packages. Starter is priced at $109 for two concurrent users, can process up to 500 orders per month and a maximum of 15,000 SKUs. Business costs $129 and can accommodate up to 50,000 SKUs, 5,000 monthly orders and 10 concurrent users. Professional, which can handle an unlimited number of concurrent users, is at $179 per month and can cover up to 20,000 orders and 75,000 SKUs. If you choose annual billing, you get two months free for each of the packages.

Extras, like Ecommerce Bundle, Phone Support and Brightpearl POS, can also be added.

Bottom Line

  • Cloud-based commerce acceleration platform that manages inventory, accounting, orders, CRM, purchasing, shipping and suppliers in one place
  • When orders are received, inventory levels across all channels are automatically updated to prevent selling the same items more than once
  • Real-time accounting capability gives business owners immediate insight into the financial health of their businesses, as opposed to weeks or months of waiting before comprehensive reports are generated
  • Has ready-made integrations with popular e-commerce applications like PayPal, Square, Magento, Shopify, Bigcommerce, eBay, Woo Commerce, and others
  • Supports offline/offsite browsing of purchases, orders and contacts on an Android phone or tablet


Brightpearl Reviews & Ratings

User ratings


Rating summary

Overall rating
Value for money
Ease of use
Customer support

Over Promises...Underdelivers

Verified Reviewer  6 days ago

Erik Paulson, Owner, Erikson
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.

Pros: Nice screen layout to see the status of all your orders. Easy to process orders Inventory sync with Amazon. Ebay and BigCommerce Bundle/Kitting inventory works well with Ebay. Not a listing tool

Cons: Does not act as a Master Price list or Catalog for BigCommerce Bundle/Kitting inventory does not work with BigCommerce. POS as of 2016 is weak . . .new version due in 2017

Rating breakdown
Value for money
Ease of use
Customer support

Frequency of use


Likelihood to recommend


Inventory control

Verified Reviewer  19th of February

Will Thompson, Operations Manager at Heritage Tile, LLC
With this system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times.

Pros: Inventory is easy to update Unlimited SKUs Print/Pick/Pack/Ship feature to show where each Sales order is in the process

Cons: Must have another system to actually print labels for shipping Not all tracking numbers transfer

Rating breakdown
Value for money
Ease of use
Customer support

Time used

6-12 months

Awesome Customer Service

Verified Reviewer  26th of October, 2015

Joy Knudtson, Bookkeeper/Office Clerk at CEI Bookstore / Guardian of Truth Foundation
BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have.

Pros: Customer Service, inventory tracking, reporting

Cons: Missing key features, like credit card processing

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Less than 6 months


Verified Reviewer  26th of October, 2015

Christian Bateman, Product Consultant @ SpyCameraCCTV
The product is excellent in almost every way! Keeps all your business needs in one place, whilst also keeping it easy to navigate! Used this in the sales department for my company, doing sales, fulfilment, stock tracking, stock buying and invoicing

Pros: Clear and easy to use, always improving and asks the community for help

Cons: You have to save everything often to make sure it knows what its doing

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Great Inventory Management

Verified Reviewer  3rd of October, 2015

Katie Klein, Product Specicalist and Web Management at CEI Bookstore
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment. I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.

Pros: - great inventory management - fast and current connection to online orders, stock, and inventory - good reports system - lots of apps available to help tailor the program to your business' needs

Cons: While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Great Software for small to medium sized businesses

Verified Reviewer  1st of October, 2015

Katie LaBrie, Kansas City Missouri Area
The software is cloud based and very user friendly.

Pros: great customer service.

Cons: needs more improvements with reporting

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Less than 6 months

Great system

Verified Reviewer  28th of September, 2015

Nik Fulton, Owner and Director at Pad Home Limited
Great system and very easy to use, very user friendly

Pros: Ease of use, similar format in all menus

Cons: Limited sales data and could do with more information on detailed sales

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Great selling platform for Multichannel ecommerce stores.

Verified Reviewer  28th of September, 2015

David Hollon, Systems Administrator at Kentucky Mustang
Brightpearl allows us to sell on eBay, Amazon, Webstore, Phone and POS simultaneously.

Pros: functionality, features, ability

Cons: service can be a little slow at times, browser based so if your internet is out or they have an outage you go down too. This is very minimal however.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Response from Brightpearl

Thanks for the review David, you're the best!

Easy To Use

Verified Reviewer  28th of September, 2015

Susan Haughey, Director at Damsu Ltd
Great easy to use multi-channel system. Lots of integrations available and easy to expand and integrate as the business grows.

Pros: Integrates with all shipping carriers as well as all major shipping channels - supports multiple stores on each channel.

Cons: Not cheap. but good value to money compared to other solutions. Can be tricky to set up but the team provide full support.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Response from Brightpearl

Thanks for taking the time to leave us a review! We're really excited that you're enjoying Brightpearl.

All in One Ecommerce Software

Verified Reviewer  18th of August, 2015

Bryan Bentz, Owner/ CEO Hat Trick Sports, LLC Online Orthopedic Brace and Physical Therapy Supply
All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Pros: Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Cons: As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Rating breakdown
Value for money
Customer support

Time used

1-2 years