Brightpearl Pricing, Features, Reviews & Comparison of Alternatives

Brightpearl Reviews

Brightpearl

Complete Inventory & Order Management for growing business

4.35/5 (117 reviews)
4,477

Brightpearl overview

Brightpearl is a cloud based retail management software for omnichannel retailers and wholesalers. Manage your Inventory, Orders, Purchasing, Accounting, CRM, POS and Fulfilment in real time within one platform. Free up your time and reduce errors by automating your workflows. Gain in-depth insight into the profitability of products, customers, channels and suppliers.

With Brightpearl behind all of your ecommerce, marketplace and offline sales channels, you’ll have full control over what you’re selling and where. Brightpearl keeps every channel up to date in real-time, ensuring that you aren’t overselling or missing sales opportunities. Brightpearl natively connects to Magento, Shopify, Bigcommerce, Amazon, eBay and more, to help you centrally manage your omnichannel business.

Brightpearl is the most affordable, yet complete retail management system. Comparable systems’ subscription and implementation can be more than double the price of Brightpearl with added complexity unnecessary for a lean omnichannel business.

With all purchasing, inventory management and sales consolidated into a single system, Brightpearl is in place to actually understand and report back to you just how profitable your inventory is. All batches and units of inventory maintains its cost and any landed costs through it’s lifecycle, and works on a first in first out basis through the fulfilment streams.

Let us show you how Brightpearl can help you grow your business. Contact us and book a demo today.
www.brightpearl.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
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Brightpearl reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.4
  4.3
Frankie O'Brien

Frustrated

Used daily for 6-12 months
Reviewed 2017-08-08
Review Source: Software Advice

Do not jump from QuickBooks to this until you have truly run a lot of tests.I love how this system allows me to have access anywhere and allows many reps to access the accounts.

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Stuart Kirk

Manages the core of our business, finances and products.

Used daily for 2+ years
Reviewed 2017-02-08
Review Source: Capterra

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

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Emma Orgill

Brightpearl Review

Used daily for 2+ years
Reviewed 2016-11-25
Review Source: Capterra

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.

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Bryan Bentz

All in One Ecommerce Software

Reviewed 2015-08-18
Review Source

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

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Anonymous
Anonymous Reviewer

Mixed Bag with Areas of Opportunity

Used daily for 2+ years
Reviewed 2018-01-10
Review Source: Capterra

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease. It's good for smaller companies, but larger companies would be better with different ERP solutions. BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time). But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control. That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.

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Brightpearl pricing

Pricing options
Subscription
View Pricing Plans

Brightpearl’s pricing plans are designed to match your stage of growth. Contact us to get more details

Brightpearl features

API
Audit Trail
Auditing
Billing & Invoicing
Customizable Reporting
Data Import/Export
Inventory Tracking
Invoices
Real Time Data
Real Time Reporting
Receiving

Activity Dashboard (207 other apps)
Automatic Notifications (229 other apps)
Compliance Management (136 other apps)
Document Storage (128 other apps)
Monitoring (138 other apps)
Projections (124 other apps)
Reporting & Statistics (122 other apps)
Third Party Integration (152 other apps)
Workflow Management (143 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#10 in Business Management

View full ranking
46
16
9
4
4
13

#14 in Inventory Management

View full ranking
49
14
13
4
5
13

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Brightpearl also features in these categories:

GetApp Analysis

Brightpearl is a multichannel retail management software that covers orders, inventory, accounting, customer data, purchasing, shipping, and reporting in a single cloud-based platform. It provides staff and management comprehensive visibility into vital business information to effectively and efficiently accomplish their tasks, accelerating profitability and growth in the process. Real-time reports include cash flow, inventory, customer purchasing behavior, profitability by channel and SKU, among others.

Instead of managing sales from every channel your business is tapping into (e.g., online shop, retail outlet, eBay, Amazon, and others), manually updating inventory information for every item you sell and purchase, hence, the possibility of human error, transferring sales and accounts payable data into your accounting system, analyzing the speed at which you sell items, and other related activities that usually require their own spreadsheets, with Brightpearl, all purchase, sales, supplier and customer information are kept in a single data depository, allowing you comprehensive at-a-glance insight into the health of your retail business through real-time reporting.

Some of Brightpearl’s core features include order management, inventory management, shipping management, online payments integration and automated real-time accounting.


What is Brightpearl?

Brightpearl is a commerce acceleration platform that simplifies the retail lifecycle in one integrated web-based solution, beginning with orders all the way to customer management and growing the business. Because it’s an all-in-one retail system, it saves retailers valuable time and energy normally spent on double entries, numbers consolidation, and other procedures that need to be redone because of things here and there that slip through the cracks. This then lets them focus more on the value-adding aspects of their businesses, such as furthering their customer service initiatives.

Brightpearl takes the edge off tedious order, inventory, shipping, purchasing and accounting information management across multiple retail channels and locations by bringing relevant information together in a centralized back-office hub. With its built-in accounting system, transactions are automatically entered into accounts, and real-time reports are generated with just a few clicks. Cloud-based, it can be accessed anywhere, anytime and across multiple devices.


Who is Brightpearl for?

Created for small to large retail businesses across various industry verticals, Brightpearl caters to retailers with multiple sales channels, as well as product-based and service-based companies. It is used by retail managers and store owners, as well as people handling accounting, sales, inventory, shipping, payments, procurement and related roles.

Some of Brightpearl's customers include: Esquire, a menswear retailer; David Shuttle, a second-generation family business specializing in gifts, jewelry and homewares; Tamper Evident, a company that sells anti-theft products; and Fuel My Website, a social network for bloggers.


Main features

Order Management

Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.

Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.

Inventory Management

Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.

Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.

Shipping Management

Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.

The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, Shipstation and Metapack.

Online Payments Integration

To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.

SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.

Automated Real-Time Accounting

Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.

The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.


Integrations

Brightpearl readily integrates with 47 apps that include eBay, Magento, Amazon, Brightpearl POS, Shopify, Bigcommerce, Authorize.net, UK Mail, Square, and PayPal.


Pricing

Contact Brightpearl directly for pricing information.


Bottom line

  • Cloud-based commerce acceleration platform that manages inventory, accounting, orders, CRM, purchasing, shipping and suppliers in one place
  • When orders are received, inventory levels across all channels are automatically updated to prevent selling the same items more than once
  • Real-time accounting capability gives business owners immediate insight into the financial health of their businesses, as opposed to weeks or months of waiting before comprehensive reports are generated
  • Has ready-made integrations with popular e-commerce applications like PayPal, Square, Magento, Shopify, Bigcommerce, eBay, Woo Commerce, and others
  • Supports offline/offsite browsing of purchases, orders and contacts on an Android phone or tablet

Additional information for Brightpearl

Key features of Brightpearl

  • Order Management
  • Inventory management
  • Shipping management
  • Paypal, Sage Pay and online payments integration
  • Automated real-time accounting
  • Full audit trail on contact records
  • Quoting and invoicing
  • 360 degree visibility of your supply chain
  • Efficient pick, pack, ship process
  • Developer API for third-party integration
  • Multi-Channel Inventory Management
  • CRM
  • Real-time reports
  • Supply Management
  • Multiple warehouses / multiple locations
  • POS
  • Low stock alerts
  • Drop shipping
  • availability
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Benefits

Comprehensive retail management platform means you can manage your Inventory, Orders, Accounting, Purchasing, CRM, POS and Fulfilment within one platform.
Built for retailers, easy to use
Implementations by Brightpearl experts. We get you live faster than the competition
Gain in-depth insight into the profitability of products, customers, channels and suppliers
Fully integrated with major ecommerce platforms and marketplaces