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Brightpearl
4.4
(157)

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The retail operations platform for brands and retailers

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(52)

Brightpearl Pricing, Features, Reviews and Alternatives

Brightpearl product overview

What is Brightpearl?

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

Key benefits of using Brightpearl

Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.

Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.

Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Live Online
Videos
Webinars

Brightpearl pricing information

Value for money

4.3

/5

157

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Brightpearl features

Functionality

4.3

/5

157

Total features

137

18 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Brightpearl users reviews

Overall Rating

4.4

/5

157

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

92

51

6

4

4

Pros
We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system.
Great Amazon,Ebay,Magento(there is more but I use only these ) integrations with dynamic stock update work excellent for me.
The system is very easy to use, has great functionality, looks good and does what it says it does.
Cons
We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business.
I find very little to dislike about the software.
When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing.

Overall rating contenders

Brightpearl FAQs

Q. What type of pricing plans does Brightpearl offer?

Brightpearl has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Brightpearl?

Brightpearl has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Brightpearl support?

Brightpearl supports the following languages:
English


Q. Does Brightpearl support mobile devices?

Brightpearl supports the following devices:
iPad


Q. Does Brightpearl offer an API?

Yes, Brightpearl has an API available for use.


Q. What other apps does Brightpearl integrate with?

Brightpearl integrates with the following applications:
authorize.net, Shopify Plus, Adobe Commerce, PayPal, Worldpay, BILL Accounts Payable & Receivable, Glew, Avalara, ekmPowershop, Stripe, ShipStation, Klaviyo, Dotdigital, Quickbooks Online, Mailchimp, Xero, BigCommerce, Shopify


Q. What level of support does Brightpearl offer?

Brightpearl offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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