Cin7 Omni vs Katana Cloud Inventory

Sortly

Fishbowl

NetSuite

Sortly is an easy inventory solution that helps businesses track and manage their inventory from any device, in any location.

Designed with simplicity and efficiency in mind, Fishbowl’s complete manufacturing and inventory management solution transforms the inventory process and uses automation to help growing businesses make strategic and precise decisions based on real-time data and cut costs.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

One cloud-based solution to manage stock in real-time over multiple channels. Cin7 integrates online and physical sales channels and stock locations and automates order management for fast, efficient fulfillment.

Inventory Control

Multi-Channel Management

Forecasting

Kitting

Order Management

Search/Filter

Reporting/Analytics

Warehouse Management

Shipping Management

Supplier Management

Barcode/Ticket Scanning

Alerts/Notifications

Reviewers indicate Cin7 Omni offers broad features at a lower price than competitors, and some users report good cost-benefit for small businesses. However, some reviewers feel recent price hikes reduce value, and users report frustration with extra costs and limited feature delivery.

Value for money

The Cin7 Omni integrations most frequently cited by reviewers are: Xero (an accounting product rated 4.3 out of 5 for its integration with Cin7 Omni), Shopify (an eCommerce product, 4.6), and ShipStation (a shipping product, 4.6).

Integrations

By industry, Cin7 Omni reviewers are most commonly professionals in retail (24%). The most frequent use case for Cin7 Omni cited by reviewers is inventory management (76% of reviewers).

Cin7 Omni

Web-based

Android

Windows

iPhone

iPad

Unleashed

Cin7 Core

Brightpearl

QuickBooks Online

Dynamics 365

Odoo 

Extensiv Order Management

Shopify Plus

Shopify POS

Xero

MYOB Acumatica

3PL Warehouse Manager

Standard

Advanced

Omni

Slow and ineffective email support

Office Manager

I have support tickets in that are more than 2 months old with no one answering.

Director of Finance

The current Ticketing system for requesting support delays daily operations.

49% of reviewers feel negative about Cin7’s email support. Users indicate that support is primarily handled through email and ticketing systems, which often leads to long response times and unresolved issues. Some reviewers say it can take days or even months to get answers, and that escalation to management is difficult. Others mention that the lack of phone support and limited live chat availability make it hard to resolve urgent problems. Many feel that poor communication and delayed responses hinder onboarding and daily operations.

Frequent and steep price increases

Annoying how frequently and aggressively they increase their price, particular when they are not delivering anything new for it.  

Management

The large price increases are unjustified when the systems do not run smoothly.

40% of reviewers feel negative about Cin7’s pricing. Users report that frequent and significant price hikes make the software less affordable, especially for small businesses. Some reviewers say the value does not always match the cost, citing unexpected increases and concerns about being locked into higher rates after investing time in setup. Others mention that the pricing structure can be punitive, with costs rising even when only a portion of the platform is used. Many feel that the expense is difficult to justify given the ongoing issues and lack of new features.

Persistent bugs and reliability issues

Procurement

Goes through patches where we get error messages all the time and we are unable to save transactions.

66% of reviewers feel negative about Cin7’s bugs and issues. Users frequently encounter system errors, crashes, and unreliable integrations, which disrupt daily operations. Reviewers mention that basic functions sometimes fail, error messages are common, and fixes are often slow or require workarounds. Some users report that unresolved bugs have a direct impact on business processes, such as EDI errors, inventory tracking problems, and lost data. Others feel frustrated by the lack of proactive communication and slow resolution from support when technical issues arise.

Remote access and flexibility

92% of reviewers feel positive about Cin7’s cloud access. Users value being able to manage their business from anywhere with an internet connection, which they say is essential for modern operations. Reviewers indicate that cloud-based access increases flexibility for remote work and multi-location management. Some users mention that data security and integration with other cloud platforms are important advantages. Others find that cloud access ensures continuity and convenience, allowing them to oversee inventory, sales, and reporting without being tied to a specific device or location.

Intuitive and efficient navigation

100% of reviewers feel positive about Cin7’s navigation. Reviewers appreciate that the platform is user-friendly and straightforward, making it easy to find information and complete tasks quickly. They mention the clear layout, powerful search functions, and accessible help resources as significant benefits. Some users say the dashboard and interface are well organized, allowing even new users to adapt quickly. Others find that features like integrated barcode scanning and auto product search streamline daily operations. Users indicate that the ease of navigation saves time and reduces the learning curve for staff.

Supports business expansion

Director of Operations

Cin7 is a great solution to help our small business grow, and we anticipate Cin7 being able to scale with us.

94% of reviewers feel positive about Cin7’s support for small business growth. Users say the software is flexible and scalable, helping them manage increased sales, inventory, and staff as their businesses expand. Reviewers appreciate features like EDI integration, robust reporting, and smooth order processing, which they believe are essential for growing companies. Some users report that Cin7 has transformed their operations, saving time and reducing overhead. Others note that the platform adapts to both small and mid-sized businesses, making it easier to accommodate growth without needing to switch systems.

Effective staff and account management

Owner

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively.

Managing Director

The Cin7 dashboard has a lot of very important information and it can be adapted to suit individual members of staff in the business.

90% of reviewers feel positive about Cin7’s staff and account management features. Users report that the system improves productivity by streamlining workflows and reducing manual tasks. Reviewers appreciate the adaptability of the dashboard for different staff roles and the ability for all employees, regardless of technical skill, to use the platform effectively. Some users highlight the knowledgeable and supportive account managers and implementation specialists, saying their assistance has been crucial for onboarding and ongoing use. Others value the system’s flexibility in managing staff permissions and client accounts.

I find that when creating branches for consignment the dashboard reports SOH and available stock of all branches which is misleading - consignment branches means our stock is located with customers - therefore the SOH and Avail stock should be shown on the dashboard by branch or at least for the main branch, minus consigned stock

Being able to customize certain workflows and fields, even in small ways, has made a big difference in improving our day-to-day operations and efficiency.

General Manager

Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end.

We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process.

Director

We have intermittent performance / loading issues with the system from time to time that usually resolve themselves within a minute or two and configuring the system correctly can be challenging given the level of flexibility the system has to adapt to your workflows but the support team are there to help guide you if you get stuck.

Customer Service Representative

Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications.

Cin7 showed a lot of promise early on being able to sync to multiple shopify stores.

Production Planner

sensitive content hidden] helped me with a large project we have upcoming and how best to navigate it and ensure its systematic.

Unfortunately, we were unable to import custom pricing, which became a major hurdle for large orders (up to 500 lines).

We are a small organization with a team of just 10 people, and given our size, we couldn’t afford a third-party partner to assist with implementation.

I would also like to delete old products of clients that we no longer are in business with.

This issue was frequent, and I often had to log out and back in to resolve it—sometimes taking up to 5 minutes to clear.

Engineer

Additionally, it seamlessly integrates with multiple e-commerce platforms and logistics services, improving operational efficiency.

Head of Operations

This feedback is in relation to the support I received from [sensitive content hidden] who was extremely, helpful, courteouos and professional when dealing with my enquiry via online chat today.

Operations Manager

Sometimes it can take a little while for cases to be solved if speaking to customer service via email.

Shopify click-and-collect sync issues with incorrect default branches

Additionally, the system has limited customization options, making it difficult to meet certain specific needs.

Similarly, the Shopify-Cin7 sync is restricted to a narrow set of fields.

The value delivered is significant and the capability would be hard to replicate with alternative solutions.

Copy-and-paste import feature (useful in many areas)

It would have been helpful to have a clearer understanding of what data is actually integrated before committing to the platform.

Multi-channel management is also very convenient, helping with inventory and order management.

Frequent error messages requiring logouts to resolve

ECommerce Manager

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

WMS system is very basic and limiting for what we needed have to integrate another system now.

Support team lacks deep understanding of business processes

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Really grateful for the time and patience he had with me.

Really great experience, I felt really looked after and supported.  

I have full confidence in Cin7 Omni and look forward to the continued growth.

Head of Supply Chain Operations

CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

We are looking forward to integrating CIN7 with an inventory planning and forecasting tool to further automate many of our manual processes.

Executive Administrator

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms.

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product.

Regional Sales Manager

Once you get used to how cin7 works & how to navigate it, it works quite well.

As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive.

Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

CIN7 has enabled us to move most of our data out of manual spreadsheets and into the system.

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software.

IT and Marketing Manager

Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

It is a powerful inventory managment system that will allow us to scale as we open additional shopify sites and increase our international wholesale presence.

Operations Director

The simple integration with platforms like Amazon or shopify saved hours in manual updating and provide valuable insights through the cin 7 built in reports.

Central Tyre Inflation Systems

That your onboarding team are located in India.

We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction.

ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved.

R&D Director

While we are still transitioning over to Cin7 and the company is new to this form of inventory management, it is clear that this software will be a great enabler in automating processes and faciliting the management of cash flows, inventory management, orders and sales.

Logistics

Managing inventory, sales and other business practices on one platform is a game changer.

Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things!

Customer Support

Warehouse Integration

Inventory Management

Customization

Bugs and Issues

Data Management

Retail and Wholesale

Navigation

Small Business

Large Enterprises

Mid-size Business

Freelancers

Reviewers indicate that Cin7 Omni offers a broad range of features and modules at a price point they find lower than many competing platforms, with some users saying the cost-benefit is very good, especially for small businesses. Users think the system delivers core inventory and stock costing functionalities typically found in more expensive solutions, and they appreciate that the pricing is reasonable given the capabilities included. Some users report that the software provides excellent value for money, with features that would usually require a higher investment elsewhere. Reviewers appreciate that the sales team works to find pricing solutions that fit their needs, and they find the cost structure straightforward compared to other systems.

However, some reviewers feel that recent significant price increases have diminished the value for money, with several users reporting steep hikes that are difficult for small businesses to absorb. Users say the pricing can be punitive for those only needing limited features, and some indicate that the cost is now on the higher side, especially when the system’s promised features are not fully delivered or when bugs persist. Some users report frustration with aggressive and frequent price increases, particularly when they do not see corresponding improvements or new functionalities. Reviewers indicate that template customization often incurs additional costs.

Cin7

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Katana’s cloud inventory platform covers the live inventory, production, accounting, and reporting features that give businesses the knowledge they need to make the right decisions. 

Some reviewers feel Katana Cloud Inventory offers good value for money, especially for small businesses, and they appreciate its affordability and clear pricing. However, some users report frustration with frequent price increases and unpredictable, costly pricing changes.

The Katana Cloud Inventory integration most frequently cited by reviewers is Shopify, an eCommerce product rated 4.7 out of 5 for its integration with Katana Cloud Inventory.

Reviews for Katana Cloud Inventory come from a wide variety of industries, including food & beverages (10% of reviewers), retail (10%), and consumer goods (9%). The most frequent use case for Katana Cloud Inventory cited by reviewers is inventory management (68% of reviewers).

Katana Cloud Inventory

MRPeasy

QuickBooks Enterprise

Zoho Inventory

ERPAG

JobBOSS²

Sage 100

Free

Core plan

In the beginning, Katana delivered exactly what we needed - solid functionality, reasonable pricing, and an easy-to-use interface that worked well for a small manufacturer like us with modest sales order volume.

We’ve also experienced price changes mid-subscription period without meaningful notice, and being forced into annual negotiations simply to keep our plan.

Initially, the pricing was fair and manageable. But once Katana began taking on outside investment and aggressively scaling, things started to change.

That switch has been night and day for our team - not only financially but also operationally.

We really didn't appreciate that but all the manufacturing data of our company was inside Katana, our employees were trained and used to the software, so we swallowed the pill.

it starts at 179$ per month, if you take the annual billing, which I don't recommend unless you know it very well , the monthly paiement starts at 199$

It is faster, easier to use, and roughly ¼ of the cost of Katana’s current pricing.

Production Manager

The production operation feature should allow you to set a default number of labor hours per task so that it isn't required with each manufacturing order setup.  

Katana tries by any mean to charge you with another 1 month subscription (899$) after your cancel it.

The Excel templates allow for bulk uploads of all of the required data categories which doesn't need to be uploaded manually.

Now in 2024, that price has increased to $399, BUT they took away several features we had become reliant upon and put them into separate "add-on" packages at $199 EACH—bringing my monthly all the way to $797!

President

It is very good, it allows me to have a complete vision of my business and make informed decisions based on the updated data.

You just lost another 7800$ overnight (per year, 23400$ for 3 years usage).

Founder

This escalation meant our expenses on Katana's services skyrocketed from around 100 USD to over 500 USD monthly – a fivefold increase in just two years.

An absolute disgraceful method to squeeze any $ left in your wallet.

This company is being run like it's an open source "best effort" outfit, but charging premium monthly rates for a software that feels barely out of beta.

Production Engineer

The previous MRP system used required us to build a unique BOM for every variant, which took significant time.  

It was able to track when I needed to re buy items from my suppliers.

owner

I even told my friend who is a UX/UI for Meta to go look at the only software that I like using (compared to the FB ads nightmare wormhole of dashboard:))

We also anticipated the benefit of batch tracking, a feature crucial for our operations.

I would like to be able to process payments through eCommerce in Katana, those need to be done manually.

There are only 2 user levels "Superusers" with access to all levels of creative and destructive features, and warehouse operators, with access to make to BOM instructions.   

I love the way that you can upload information through Excel and the system is flexible with the upload.

Having used other systems, like inFlow, it has refreshing clean visually cued interface.

Basic functions disappear and appear later as a paid add on for hefty monthly fee.

We are not just numbers on a spreadsheet; we are a small business striving to survive and grow.

I was considering keeping these add-ons, but their serial number system doesn't work very well at all.

Ability to reject/second quality part of a manufacturing lot.  

Cin7 Omni vs Katana Cloud Inventory Comparison (2026)

Cin7 Omni

Katana Cloud Inventory

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives