Cin7 Omni vs Shopify Plus

Sortly

Fishbowl

NetSuite

Sortly is an easy inventory solution that helps businesses track and manage their inventory from any device, in any location.

Designed with simplicity and efficiency in mind, Fishbowl’s complete manufacturing and inventory management solution transforms the inventory process and uses automation to help growing businesses make strategic and precise decisions based on real-time data and cut costs.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

One cloud-based solution to manage stock in real-time over multiple channels. Cin7 integrates online and physical sales channels and stock locations and automates order management for fast, efficient fulfillment.

3PL Management

Access Controls/Permissions

Accounting

Accounting Integration

Accounts Receivable

Activity Dashboard

Alerts/Notifications

Application Management

Archiving & Retention

AS2 Capability

Backorder Management

Bank Reconciliation

Barcode Printing

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Billing & Invoicing

Bills of Material

Catalog Management

Channel Management

Check-in/Check-out

Commission Management

Contact Database

Content Management

Cost Tracking

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Customization

Database Support

Data Import/Export

Data Security

Data Synchronization

Data Transformation

Delivery Management

Demand Forecasting

Discount Management

Distribution Management

Drag & Drop

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Exceptions Management

Financial Management

Financial Reporting

For B2B

Forecasting

For Retail

General Ledger

Gift Card Management

Import/Export Management

Integrated Business Operations

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Replenishment

Inventory Tracking

Invoice Management

Item Management

Kitting

Labeling

Label Printing

Layaway Management

Loyalty Program

Mail Order

Manufacturing Inventory Management

Marketplace Integration

Merchandise Management

Mobile Access

Multi-Channel Management

Multi-Channel Marketing

Multi-Currency

Multi-Location

Multiple Format Support

Multi-Store

Offline Access

Order Entry

Order Fulfillment

Ordering Automation

Order Management

Order Processing

Order Tracking

Payment Processing

Point of Sale (POS)

Procurement Management

Product Identification

Project Management

Promotions Management

Purchase Order Management

Reviewers indicate Cin7 Omni offers broad features at a lower price than competitors, and some users report good cost-benefit for small businesses. However, some reviewers feel recent price hikes reduce value, and users report frustration with extra costs and limited feature delivery.

Value for money

The Cin7 Omni integrations most frequently cited by reviewers are: Xero (an accounting product rated 4.3 out of 5 for its integration with Cin7 Omni), Shopify (an eCommerce product, 4.6), and ShipStation (a shipping product, 4.6).

Integrations

By industry, Cin7 Omni reviewers are most commonly professionals in retail (24%). The most frequent use case for Cin7 Omni cited by reviewers is inventory management (76% of reviewers).

Cin7 Omni

Web-based

Android

Windows

iPhone

iPad

Unleashed

Cin7 Core

Brightpearl

QuickBooks Online

Dynamics 365

Odoo 

Extensiv Order Management

Shopify Plus

Shopify POS

Xero

MYOB Acumatica

Standard

Advanced

Omni

Slow and ineffective email support

Office Manager

I have support tickets in that are more than 2 months old with no one answering.

Director of Finance

The current Ticketing system for requesting support delays daily operations.

49% of reviewers feel negative about Cin7’s email support. Users indicate that support is primarily handled through email and ticketing systems, which often leads to long response times and unresolved issues. Some reviewers say it can take days or even months to get answers, and that escalation to management is difficult. Others mention that the lack of phone support and limited live chat availability make it hard to resolve urgent problems. Many feel that poor communication and delayed responses hinder onboarding and daily operations.

Frequent and steep price increases

Annoying how frequently and aggressively they increase their price, particular when they are not delivering anything new for it.  

Management

The large price increases are unjustified when the systems do not run smoothly.

40% of reviewers feel negative about Cin7’s pricing. Users report that frequent and significant price hikes make the software less affordable, especially for small businesses. Some reviewers say the value does not always match the cost, citing unexpected increases and concerns about being locked into higher rates after investing time in setup. Others mention that the pricing structure can be punitive, with costs rising even when only a portion of the platform is used. Many feel that the expense is difficult to justify given the ongoing issues and lack of new features.

Persistent bugs and reliability issues

Procurement

Goes through patches where we get error messages all the time and we are unable to save transactions.

66% of reviewers feel negative about Cin7’s bugs and issues. Users frequently encounter system errors, crashes, and unreliable integrations, which disrupt daily operations. Reviewers mention that basic functions sometimes fail, error messages are common, and fixes are often slow or require workarounds. Some users report that unresolved bugs have a direct impact on business processes, such as EDI errors, inventory tracking problems, and lost data. Others feel frustrated by the lack of proactive communication and slow resolution from support when technical issues arise.

Remote access and flexibility

92% of reviewers feel positive about Cin7’s cloud access. Users value being able to manage their business from anywhere with an internet connection, which they say is essential for modern operations. Reviewers indicate that cloud-based access increases flexibility for remote work and multi-location management. Some users mention that data security and integration with other cloud platforms are important advantages. Others find that cloud access ensures continuity and convenience, allowing them to oversee inventory, sales, and reporting without being tied to a specific device or location.

Intuitive and efficient navigation

100% of reviewers feel positive about Cin7’s navigation. Reviewers appreciate that the platform is user-friendly and straightforward, making it easy to find information and complete tasks quickly. They mention the clear layout, powerful search functions, and accessible help resources as significant benefits. Some users say the dashboard and interface are well organized, allowing even new users to adapt quickly. Others find that features like integrated barcode scanning and auto product search streamline daily operations. Users indicate that the ease of navigation saves time and reduces the learning curve for staff.

Supports business expansion

Director of Operations

Cin7 is a great solution to help our small business grow, and we anticipate Cin7 being able to scale with us.

94% of reviewers feel positive about Cin7’s support for small business growth. Users say the software is flexible and scalable, helping them manage increased sales, inventory, and staff as their businesses expand. Reviewers appreciate features like EDI integration, robust reporting, and smooth order processing, which they believe are essential for growing companies. Some users report that Cin7 has transformed their operations, saving time and reducing overhead. Others note that the platform adapts to both small and mid-sized businesses, making it easier to accommodate growth without needing to switch systems.

Effective staff and account management

Owner

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively.

Managing Director

The Cin7 dashboard has a lot of very important information and it can be adapted to suit individual members of staff in the business.

90% of reviewers feel positive about Cin7’s staff and account management features. Users report that the system improves productivity by streamlining workflows and reducing manual tasks. Reviewers appreciate the adaptability of the dashboard for different staff roles and the ability for all employees, regardless of technical skill, to use the platform effectively. Some users highlight the knowledgeable and supportive account managers and implementation specialists, saying their assistance has been crucial for onboarding and ongoing use. Others value the system’s flexibility in managing staff permissions and client accounts.

I find that when creating branches for consignment the dashboard reports SOH and available stock of all branches which is misleading - consignment branches means our stock is located with customers - therefore the SOH and Avail stock should be shown on the dashboard by branch or at least for the main branch, minus consigned stock

Being able to customize certain workflows and fields, even in small ways, has made a big difference in improving our day-to-day operations and efficiency.

General Manager

Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end.

We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process.

Director

We have intermittent performance / loading issues with the system from time to time that usually resolve themselves within a minute or two and configuring the system correctly can be challenging given the level of flexibility the system has to adapt to your workflows but the support team are there to help guide you if you get stuck.

Customer Service Representative

Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications.

Cin7 showed a lot of promise early on being able to sync to multiple shopify stores.

Production Planner

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Unfortunately, we were unable to import custom pricing, which became a major hurdle for large orders (up to 500 lines).

We are a small organization with a team of just 10 people, and given our size, we couldn’t afford a third-party partner to assist with implementation.

I would also like to delete old products of clients that we no longer are in business with.

This issue was frequent, and I often had to log out and back in to resolve it—sometimes taking up to 5 minutes to clear.

Engineer

Additionally, it seamlessly integrates with multiple e-commerce platforms and logistics services, improving operational efficiency.

Head of Operations

This feedback is in relation to the support I received from [sensitive content hidden] who was extremely, helpful, courteouos and professional when dealing with my enquiry via online chat today.

Operations Manager

Sometimes it can take a little while for cases to be solved if speaking to customer service via email.

Shopify click-and-collect sync issues with incorrect default branches

Additionally, the system has limited customization options, making it difficult to meet certain specific needs.

Similarly, the Shopify-Cin7 sync is restricted to a narrow set of fields.

The value delivered is significant and the capability would be hard to replicate with alternative solutions.

Copy-and-paste import feature (useful in many areas)

It would have been helpful to have a clearer understanding of what data is actually integrated before committing to the platform.

Multi-channel management is also very convenient, helping with inventory and order management.

Frequent error messages requiring logouts to resolve

ECommerce Manager

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

WMS system is very basic and limiting for what we needed have to integrate another system now.

Support team lacks deep understanding of business processes

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Really grateful for the time and patience he had with me.

Really great experience, I felt really looked after and supported.  

I have full confidence in Cin7 Omni and look forward to the continued growth.

Head of Supply Chain Operations

CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

We are looking forward to integrating CIN7 with an inventory planning and forecasting tool to further automate many of our manual processes.

Cin7 Omni vs Shopify Plus Comparison (2026)

Cin7 Omni

Shopify Plus

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives