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Cin7 Omni vs TrueCommerce EDI Solutions Comparison (2026)

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Cin7 Omni

TrueCommerce EDI Solutions

Overview

One cloud-based solution to manage stock in real-time over multiple channels. Cin7 integrates online and physical sales channels and stock locations and automates order management for fast, efficient fulfillment.

TrueCommerce is the most complete way to connect your business across the supply chain – integrating everything from EDI… to inventory management… to fulfillment… to digital storefronts and marketplaces… to your business system and more – so you can do business in every direction.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

349

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

19.95

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

602

328

191

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.3

537

286

172

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

Pros

“Being able to customize certain workflows and fields, even in small ways, has made a big difference in improving our day-to-day operations and efficiency.”

Mike T.

COO

“I find that when creating branches for consignment the dashboard reports SOH and available stock of all branches which is misleading - consignment branches means our stock is located with customers - therefore the SOH and Avail stock should be shown on the dashboard by branch or at least for the main branch, minus consigned stock”

Mindi C.

CEO

“We have intermittent performance / loading issues with the system from time to time that usually resolve themselves within a minute or two and configuring the system correctly can be challenging given the level of flexibility the system has to adapt to your workflows but the support team are there to help guide you if you get stuck.”

Allan D.

Director

Pros

“We took on a massive project with moving from our old ERP to an SAP system and working hand-in-hand with True Commerce to develop and test the mapping for over 80 trading partners. ”

Dennis I.

EDI Specialist

“The implementation process was straightforward, and once transactions were configured, the platform generally handled day-to-day EDI document processing reliably.”

Dave R.

Manager

“TrueCommerce provided the core EDI functionality we needed and supported integration with multiple trading partners.”

Dave R.

Manager

Cons

“Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end.”

Hugh M.

General Manager

“We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process.”

Liza T.

COO

“Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications.”

Charlotte W.

Customer Service Representative

Cons

“Setting up clients for EDI can be difficult depending on who we are working with.”

Jerry C.

Office Manager Account manager

“I had a problem with support when trying to get an issue resolved.”

Bob S.

Systems Manager

“It has now been 6 months and we have had to argue to get a refund which we HAVE NOT received, no one can seem to figure out how to cancel the service so that we dont continue to receive more charges.”

Emaly H.

Director of Operations