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ConnectWise PSA vs IT Glue Comparison (2026)
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Good recommendations?
ConnectWise PSA
4.1
(283)5
115
4
108
3
39
2
10
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Glue
4.6
(342)5
234
4
98
3
9
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.
IT Glue is an intelligent Document Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.1
283
5
4
3
2
1
115
108
39
10
11
- Value for money
- Ease of use
- Features
- Customer support
60%
would recommend this app4.6
342
5
4
3
2
1
234
98
9
0
1
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems.”
JD
Josh D.
IT Support Engineer
“The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth.”
JD
Josh D.
IT Support Engineer
“The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance.”
JD
Josh D.
IT Support Engineer
Pros
“Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients.”
JS
Jorge S.
IT Systems Analyst
“The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place.”
JS
Jorge S.
IT Systems Analyst
“It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information.”
BA
Bobby A.
Technical Support
Cons
“There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined.”
JD
Josh D.
IT Support Engineer
“Way too much whitespace all over and information density is not there on the new version like the old one..”
DL
David L.
MSP Architect
“Due to the way tickets are received, formatting within tables can be lost, which can be frustrating.”
JF
Jake F.
Second Line Sysadmin
Cons
“A few things: when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape.”
MD
Matt D.
Support Desk Manager
“The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records.”
DR
Denuka R.
Operations Manager
“The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.”
SS
Sukhjit S.
System Administrator
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features107
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Call Center Management
- Capacity Management
- Catalog Management
- Change Management
- Change Tracking
- Chat/Messaging
- Checklists
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Credential Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Data Visualization
- Document Automation
- Document Capture
- Document Generation
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Email Management
- Employee Management
- Encrypted Password Storage
- Event Logs
- Expense Tracking
- File Management
- File Sharing
- Financial Management
- For the IT sector
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Maintenance Scheduling
- Mobile App
- Monitoring
- Offline Access
- Onboarding
- Password Management
- Patch Management
- Performance Metrics
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Tasks
- Relationship Mapping
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Revenue Recognition
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- User Management
- Version Control
- Widgets
- Workflow Automation
- Workflow Management
- Total features92
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Call Center Management
- Capacity Management
- Catalog Management
- Change Management
- Change Tracking
- Chat/Messaging
- Checklists
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Credential Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Synchronization
- Data Visualization
- Document Automation
- Document Capture
- Document Generation
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Email Management
- Employee Management
- Encrypted Password Storage
- Event Logs
- Expense Tracking
- File Management
- File Sharing
- Financial Management
- For the IT sector
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Maintenance Scheduling
- Mobile App
- Monitoring
- Offline Access
- Onboarding
- Password Management
- Patch Management
- Performance Metrics
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Tasks
- Relationship Mapping
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Revenue Recognition
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- User Management
- Version Control
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations53
- Acronis Cyber Platform
- Addigy
- AlertOps
- Asset Panda
- Autotask PSA
- Auvik
- Avalara
- Backupify
- Barracuda RMM
- Bedrock Data
- Bitdefender Antivirus Plus
- BrightGauge
- BullPhish ID
- Cavelo Attack Surface Management
- Cisco Meraki
- CloudRadial
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- ConnectWise RMM
- ConnectWise SIEM
- Constant Contact
- Crewhu
- Cytracom
- Dark Web ID
- Datto RMM
- Datto SaaS Defense
- DeskDirector
- Domotz
- Dynamics 365 Business Central
- EasyDMARC
- Emersion
- GitHub
- GlassHive
- Google Calendar
- Guardz
- HaloPSA
- INFIMA
- ITBoost
- Inky
- Intermedia Unite
- Jamf Pro
- Jira
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Liongard
- LogMeIn
- LogMeIn Central
- LogicMonitor
- Lucidchart
- MSP360 Backup
- Malwarebytes for Business
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Moovila
- N-central
- N-sight RMM
- NinjaOne
- NordLayer
- NordPass Business
- OpenText Core Endpoint Protection
- OpsGenie
- PowerDMARC
- Pulseway
- QGuard
- QuickBooks Online
- QuickBooks Online Advanced
- Remote Monitoring and Management
- Sage 200
- Sage 50 Accounting
- Salesforce Sales Cloud
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- ScreenConnect
- ServiceNow
- ShadowProtect
- Slack
- SmileBack
- Spanning
- Syncro
- ThreatLocker
- Unitrends Backup
- Unitrends MSP
- Veeam Data Platform
- Xero
- Zapier
- x360Cloud
- x360Sync
- Total integrations49
- Acronis Cyber Platform
- Addigy
- AlertOps
- Asset Panda
- Autotask PSA
- Auvik
- Avalara
- Backupify
- Barracuda RMM
- Bedrock Data
- Bitdefender Antivirus Plus
- BrightGauge
- BullPhish ID
- Cavelo Attack Surface Management
- Cisco Meraki
- CloudRadial
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- ConnectWise RMM
- ConnectWise SIEM
- Constant Contact
- Crewhu
- Cytracom
- Dark Web ID
- Datto RMM
- Datto SaaS Defense
- DeskDirector
- Domotz
- Dynamics 365 Business Central
- EasyDMARC
- Emersion
- GitHub
- GlassHive
- Google Calendar
- Guardz
- HaloPSA
- INFIMA
- ITBoost
- Inky
- Intermedia Unite
- Jamf Pro
- Jira
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Liongard
- LogMeIn
- LogMeIn Central
- LogicMonitor
- Lucidchart
- MSP360 Backup
- Malwarebytes for Business
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Moovila
- N-central
- N-sight RMM
- NinjaOne
- NordLayer
- NordPass Business
- OpenText Core Endpoint Protection
- OpsGenie
- PowerDMARC
- Pulseway
- QGuard
- QuickBooks Online
- QuickBooks Online Advanced
- Remote Monitoring and Management
- Sage 200
- Sage 50 Accounting
- Salesforce Sales Cloud
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- ScreenConnect
- ServiceNow
- ShadowProtect
- Slack
- SmileBack
- Spanning
- Syncro
- ThreatLocker
- Unitrends Backup
- Unitrends MSP
- Veeam Data Platform
- Xero
- Zapier
- x360Cloud
- x360Sync
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