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DocuSign vs PandaDoc Comparison

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Overview

Category Leaders

DocuSign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device.

Category Leaders

PandaDoc is an all-in-one tool to create, edit, track, and eSign documents quickly and easily. Discover a better way to generate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

10

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

7.5K

5

4

3

2

1

5.9K

1.3K

168

17

31

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

939

5

4

3

2

1

584

268

60

13

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I have always had a great experience with this software easy and accessible gets what you need to do done quickly and both parties are happy.
And the ease of use with the convenience it provides for all your signing legal documents makes this a great product. Had given me overall a great experience each time that I had used it.
I really like the fact that it is a very secure website to sign important and legal documents and send them safely over the internet.

Pros

Pretty good, the speed of use really stopped me from using it and moving to Qwilr. The design kind of turned me away to find something more user friendly that my customers enjoyed looking at.
The sales, development, and customer service teams have been SUPER responsive and hungry for feedback. It's really impressive how invested they are in continuing to build and improve the product.
User-friendly interface ,simple procedures and seamless integration with other programs, make the progress easy ,even pleasant for both us and clients.

Cons

Every contact with customer service was a failure. It's a real shame that such a big company can release such a bad API / SDKs...the worst API integration I have ever made.
At first, I missed one document that I had to go back and sign once I found the correct email. This is probably more user error, but it did make it more confusing.
My business did more for our customers than our contract required - because it's the right thing to do. I was very disappointed in DocuSign that they automatically charged my credit card.

Cons

If I mess something up, it's difficult to modify without starting all over from the beginning. That said, it's more than likely a user issue as opposed to a problem with the software.
Overall it was a terrible experience, from support to the actual product.
The only thing I struggle with is a slight lag on the website when actually creating content - I am unsure if and why this happens - however, I feel it could be slightly more responsive.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features80
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Quoting
  • Billing & Invoicing
  • Business Process Automation
  • Buy Side (Suppliers)
  • CRM
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Security
  • Digital Signature
  • Discount Management
  • Document Analytics
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Field Sales Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • File Storage
  • File Transfer
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Government Contracts
  • Guided Selling
  • HIPAA Compliant
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Knowledge Base Management
  • Mobile Access
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Currency
  • Multi-Party Signing
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pre-built Templates
  • Presentation Tools
  • Price and Cost Calculations
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator
  • Progress Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Proposal Management
  • Quotes/Estimates
  • RFP Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Activity Management
  • Sales Automation
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Sell Side (Customers)
  • Single Sign On
  • Specialty Contracts
  • Status Tracking
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Tax Calculation
  • Team Collaboration
  • Template Management
  • Templates
  • Third Party Integrations
  • Training Management
  • Version Control
  • Web Forms
  • Workflow Configuration
  • Workflow Management
  • Total features132
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Quoting
  • Billing & Invoicing
  • Business Process Automation
  • Buy Side (Suppliers)
  • CRM
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Security
  • Digital Signature
  • Discount Management
  • Document Analytics
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Field Sales Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • File Storage
  • File Transfer
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Government Contracts
  • Guided Selling
  • HIPAA Compliant
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Knowledge Base Management
  • Mobile Access
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Currency
  • Multi-Party Signing
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pre-built Templates
  • Presentation Tools
  • Price and Cost Calculations
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator
  • Progress Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Proposal Management
  • Quotes/Estimates
  • RFP Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Activity Management
  • Sales Automation
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Sell Side (Customers)
  • Single Sign On
  • Specialty Contracts
  • Status Tracking
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Tax Calculation
  • Team Collaboration
  • Template Management
  • Templates
  • Third Party Integrations
  • Training Management
  • Version Control
  • Web Forms
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations389
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations69
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

AvatarImg
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Gwen S.

Marketing and Advertising, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuSign logo

DocuSign

Gotta Sign with DocuSign

Reviewed 2 years ago

Very happy with DocuSign, never really worked with other products except for our Contract system PandaDoc, which on the signing side is a little clunkier

Pros

DocuSign is easy to use and has become ubiquitous. I find it very difficult to doing things the old (print, sign, scan, email / fax).

Cons

Sometimes it can be annoying for people we send things to sign but that is more of a function on their end if they have not used before.

MB
AvatarImg

Millie B.

Law Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuSign logo

DocuSign

Simplifying signing documents

Reviewed 2 years ago

This is God sent, because l cannot begin to count the time saved in chasing for signatures. Again it is the most popular signature software on the market with over 70% market share, and it has a free trial of 30 days. It is also very easy to use. The only drawback is the inability to edit documents that have been uploaded.

Pros

Our clients no longer needed to sign document severally as this is captured by Docusign. Cuts down the time dealing with directors who do not have time to always sign documents This can be connected to over 350 apps. Payment methods can added to Docusign, where there is a need to do so.

Cons

When documents have been uploaded, it is difficult to edit them. Only a selected type of documents can be uploaded - PDF, Excel, and Docx. Can be expensive when compared with competitors like PandaDoc.

AR
AvatarImg

Verified reviewer

Marketing and Advertising, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

DocuSign logo

DocuSign

Great interface and functionality, but templates could be better

Reviewed a year ago
Pros

It is a great, streamlined option for adding contracts and sending them out for signatures. It offers great tracking options as well so you can see when counterparts have viewed, etc.

Cons

I find it difficult to set up templates the way I would like. What I have ended up doing is customizing contracts in other software, then uploading that PDF to DocuSign, adding the required counterpart inputs, then sending. I would prefer to automate all/most of that workflow with templates. This could be easily done with a drag-and-drop option like PandaDoc offers. Simlarly, it is difficult/cumbersome to align counterpart inputs without a grid/snap-to-position feature like some creation software options offer. Instead, DocuSign just has a freehand drop option.

AR
AvatarImg

Verified reviewer

Financial Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PandaDoc logo

PandaDoc

One system for different processes

Reviewed 4 years ago
Pros

I use it instead of docusign and docsend. The price for an individual is same as two systems together, but easier to have it all combined in one place Nice way to make templates

Cons

The process to assign signers to the document is more intuitive in Docusign.

AR
AvatarImg

Verified reviewer

Internet, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

PandaDoc logo

PandaDoc

Good tool for designed templates

Reviewed 4 years ago
Pros

The look and feel once you send out a document feels and represents you well.

Cons

The pain that most b2b customers want to use something lame like docusign Tracking redlines

TK
AvatarImg

Tracy K.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PandaDoc logo

PandaDoc

Mostly Satisfied

Reviewed 2 months ago

It's used for electronic signatures. overall it's really great

Pros

It's similar to docusign. You use it to send documents for electronic signatures. It's really great.

Cons

When you are using the free trial you can only send one document at a time. you can't combine 2 documents in one send

MH
AvatarImg

Mike H.

Media Production, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

PandaDoc logo

PandaDoc

Not DocuSign, but close

Reviewed 3 years ago

Good product that meets my basic business needs. Ultimately went with DocuSign for the extra features.

Pros

- Meets my basic use case needs for uploading documents and getting signatures from non co-locates business partners

Cons

- Less intuitive to use than DocuSign and not as fully featured, but perhaps it might be cheaper depending on promotions

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Mathilde C.

Human Resources, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

PandaDoc logo

PandaDoc

PandaDoc very good option

Reviewed 7 months ago
Pros

PandaDoc is an easy-to-use tool that simplifies the process of signing contracts, invoices and even incorporation documents; PandaDoc provides exceptional security, allowing stakeholders to sign documents with confidence. PandaDoc also provides templates that make it easy to create different types of contracts.

Cons

We have not had any problems with the implementation of this tool; it is a very good alternative to DocuSign.

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YoYo F.

Marketing and Advertising, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

PandaDoc logo

PandaDoc

PandadDoc

Reviewed 10 months ago

Digital e-signatures for the company. For proposals, authorization forms, interviews, etc.

Pros

Main advantage over Docusign is that it's free tier and also it's way easier for salespeople to use with it's interchanging block and templates. Makes it easier to send proposals and doc if you have more than one package. Easier to use than docusign which is a plus.

Cons

A lot of times when sending via email, it'll get lost in spam. And the worse part about it is, they know about this and they still put the sending from your own @company domain only at the highest pricing plan (Enterprise).

QU
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Quentin U.

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

PandaDoc logo

PandaDoc

Good platform to manage your documents

Reviewed 3 months ago

Good but not great. The software works and does the trick, but the UX/UI isn't necessarily the best one.

Pros

The pros lie really in how you can store and manage different documents templates.

Cons

UX/UI isn't really good. Guides aren't so great either. Coming from Docusign, this is a clear downgrade in my opinion.

Cb
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Chelsey b.

Environmental Services, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

PandaDoc logo

PandaDoc

Get DocuSign

Reviewed a month ago
Pros

I like how there is a place for which emails it gets sent to.

Cons

I don't like it, its not as easy as Docusign. The problem could be I am more familiar with DocuSign that the way you navigate in PandaDoc is a lot more steps and I always mess up on who gets sent what. I am constantly having to resend things. My colleagues and I don't enjoy it.

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Kenneth C.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PandaDoc logo

PandaDoc

Docusign WISHES they were Panda Doc.

Reviewed 5 years ago

Easy and secure document signing which is critical especially since my team works 100% remotely and in 3 countries.

Pros

Interface is very easy to use; way more features than Docusign when it comes to functionalities that the platform is capable of supporting.

Cons

There really isn't much to dislike. I like everything about it. It looks great, it works great, and its affordable.

PA
AvatarImg

Penelope A.

Information Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

PandaDoc logo

PandaDoc

Good tool to use.

Reviewed 6 years ago

Docusign. Being able to send this across the nation and get a legal signature and response to a contract or proposal anytime.

Pros

Great functionality and different options. Great flexibility. Love the content library. Love love love the integration with Hubspot (can you now make an invoice system that does the same).

Cons

Customer support. I want to call someone instantly if I have a major problem. Its complicated by nature. I do like the videos, but I do want to have an account manager that I call for help.

AR
AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PandaDoc logo

PandaDoc

Great way to manage and collect electronic signatures

Reviewed 3 years ago

Great. Super simple and easy to use. Help close deals quickly with electronic signatures.

Pros

It is super easy to use. Great for collecting electronic signatures and managing the workflow. Seems to be on par with competitors like Docusign

Cons

Not much. it seems to be a good alternative and is relatively inexpensive to boot. I like it a lot. Everything has worked as promised.

PS
AvatarImg

Paul S.

Events Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PandaDoc logo

PandaDoc

Panda Doc Review

Reviewed 2 years ago

Enjoy using Panda Doc, only wish it had the profit/margin visibility on a line item basis. Other than that we have been very satisfied.

Pros

Flexibility in templates and budgets - real time visibility of document tracking and DocuSign. Love the APP and that I can access proposals from anywhere.

Cons

No visibility on profit/margin %s on a line item / Individual SKU basis - only on the bottom line cost. Poor design

AK
AvatarImg

Andrew K.

Environmental Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PandaDoc logo

PandaDoc

So far, so good. It has met about 90% of my needs. Good customer service and easy to use.

Reviewed 6 years ago

I can store my signed documents online.

Pros

The field drag-and-drop feature is great because it allows me to quickly format a document. I also like how it shows you how much time the client spent on each page of the document. There are many other awesome business-related features I'm aware of, but have not had the chance to implement.

Cons

I wish there was an option where I could put the same field in the same place on each page of the document, just like in DocuSign.

AR
AvatarImg

Verified reviewer

Internet, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

PandaDoc logo

PandaDoc

Excellent platform for proposal and contract creation.

Reviewed 4 years ago

We switched over from DocuSign to have more capability to design astetically pleasign proposals and contarcts for our customers. It has been a huge improvement.

Pros

Pandadoc is a one-stop shop for contract design and flow management. Although users are somewhat constrained during the design process of a document template, this can be managed with a working knowledge of CSS. Customer service is pretty good, although I think their onboarding process is a little over-the-top and should be more customized. I didn't think we needed 4+ meetings for onboarding.

Cons

It's currently impossible when designing templates to know simple things like the size and font of copy you're using. I'm told this will be fixed in a future iteration

LM
AvatarImg

Lindsay M.

Computer Software, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

PandaDoc logo

PandaDoc

Good for SMB- not for Enterprise

Reviewed 6 years ago

PandaDoc has a lot of room for growth; it simply does not have the ease of the other e-sig vendors and I've used them all. While a lot of features are just released/on the roadmap- we've been using it for a year and it's been a tough ride. Looking forward to this being comparable to the other leaders in this space.

Pros

People signing contracts and it's integration into SFDC.

Cons

Functionality- too much to say. I've given feedback in the past as well. When this offers all the features that docusign offers- then you've got a great product.

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Konstantin Y.

Internet, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PandaDoc logo

PandaDoc

Great effort from rising startup!

Reviewed 4 years ago
Pros

Great to have major business processes congregated inside 1 package. Before I had to use separately DocuSign and DocuSend, and so on. PandaDoc is all in one

Cons

Some minor interface complications, but that is probably because the company is so young, and they are fixing the baby bugs, one at a time.

CC
AvatarImg

Christine C.

Retail, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PandaDoc logo

PandaDoc

PandaDoc is more affordable & I receive same quality service.

Reviewed a year ago

I was hesitant at first; however, it was easy to adapt to being familiar with Docusign. Customers have not had any issues completing the PandaDoc forms.

Pros

I like that PandaDoc is much cheaper than other other sales processing software. Transitioning was not as difficult as I thought it would be.

Cons

Time consuming to set up. I have been told there are other softwares at a better price. So far customers are not having please with the checkout process.

pa
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pradeep a.

Information Technology and Services, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

PandaDoc logo

PandaDoc

Good eSignature software

Reviewed 2 years ago

I have been a recipient of PandaDoc documents to sign documents, but overall I found it to be very user friendly. I used DocuSign in the past and compared to that PandaDoc appears to be a good alternative.

Pros

The ease of use is what I like most about this software. The software makes it easy to access, sign and download a copy of the document. The free version though limited in features also makes this an attractive software.

Cons

As a user I didn't find anything in this software that I could say is I like the least although for a recent document I was supposed to get, I was told by the administrator they were having issues with Pandadoc sending out some forms to people.

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Aviva R.

Civic & Social Organization, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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PandaDoc

Great Pipedrive integration, better experience than Docusign

Reviewed 3 years ago

Overall, the customer success team has been very responsive, and PandaDoc keeps rolling out new products to improve their offerings. I definitely prefer this to uploading a PDF to Docusign - the fact that it syncs with Pipedrive, and offers an easy Slack integration are both enormously helpful.

Pros

We had previously built our own hacked together proposal automation system using Zapier, Google Docs, and Pipedrive's open APIs. This has simplified things so much - now, whenever a customer requests a proposal or contract, we can very easily turn out a customized document to send over for their exact use case. I also like that unlike sending PDFs, PandaDoc gives you real analytics around when people viewed the document and what pages they read - this has helped us improve our proposals overall.

Cons

The template features - especially the word processing ones - could still use a bit more work. For example, for contracts, you can't use easily use an automated outline format (I., A. 1.) and sometimes the bullet points/numbering systems they do have can be a bit buggy.

BP
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Brian P.

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  • Value for money
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PandaDoc

The best e-doc software for agencies

Reviewed 8 years ago
Pros

I've used other platforms like Adobe and Docusign. Panda Doc is our preferred e-signature partner. Easy to learn and use. It's accelerated contract closings and gives our sales team insight though the proposal process. Tight, out of the box integration with our other platforms make Panda Doc a no-brainer.

Cons

No cons were added to this review

LZ
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Laura Z.

Leisure, Travel & Tourism, 1,001-5,000 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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PandaDoc

Good to share Documents with Clients

Reviewed 3 years ago

Wanted a repository to share documents, proposals, videos, sales materials, etc. with sales people around the world.

Pros

I like that when you send documents to a client, you don't have to upload any attachments, the documents are web-based. It has a legally binding DocuSign type of function. You can track when people open up your documents, how long they spent on each page and if forwarded. Great account support.

Cons

It is not useful for RFP responses. Too many price add-ons for functionalities that should be included.

JG
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Javier G.

Nonprofit Organization Management, 51-200 employees

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PandaDoc

Great product. Rivals DocuSign and AdobeSign

Reviewed 3 years ago

We adopted this system to send out our organization's legal documents, and so far the experience has been great. I would highly recommend this e-signature product.

Pros

The interface to send out documents is great, and there are some better features offered than the other competitors (such as masked fields, a proposal making function, attachments you can make to the document, and a signature authentication page with each agreement). PandaDocs offers basically the same function as DocuSign, but it has some additional features and the cost is considerably cheaper.

Cons

Sometimes depending on the email server, the automated email sent by PandaDocs gets sent into the partners junk mail. Doesn't integrate with SharePoint.

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Michael F.

Insurance, 11-50 employees

Used daily for 1-2 years

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PandaDoc

Very Disapponting - TIME and MONEY Wasted

Reviewed 4 years ago

I’m extremely frustrated with PandaDoc’s lack of support. The have taken absolutely NO ownership of their performance issues and claim they cannot troubleshoot my problem. Funny that this all started after they rolled out some product updates early in 2019. Stay away!

Pros

I purchased this software for its integration capabilities with Pipedrive. I spent weeks building out templates and entering tokens for seamless connection with our CRM.

Cons

This software has serious performance issues. All was working well until about 6 weeks ago, when the platform started to move painfully slow. I’ve literally had 50+ customer complaints as they are unable to use the software to sign documents that we send. At this point, we are using PandaDoc to merge the fields only. We then download the proposal and upload in DocuSign to send to our clients.

Vendor response

Thank you so much for your honest feedback; we really appreciate you taking the time to reflect on your experience with us. In the past year, our team has introduced a brand new editor based on feedback like yours. With better performance overall and new features such as the ability to link an existing document to a deal in Pipedrive, we are more equipped than ever to help your team close more deals, faster. If you're still in the market for a document automation platform, drop us a line and our team would be happy to show you Editor 2.0. Thanks again, Michael, and have a great day!

JP
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James P.

Financial Services, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PandaDoc

Love this software - switched from DocuSign

Reviewed 5 years ago

Creating proposals takes a fraction of the time because of the templates. I can also send videos to customers in the documents I want them to sign. It makes things more efficient and saves money.

Pros

I really liked DocuSign and used it for quite some time, but it always left a little something to be desired. Then I found PandaDoc. I made the switch because PandaDoc allows you to include videos in your proposals/templates - in my business, sending videos increases conversions. I also like the fact that you can integrate PandaDoc with Hubspot, because you can send proposals that are hyper-personalized with the tags you've created.

Cons

A couple people have told me that stuff sent from PandaDoc goes to their spam folder. Maybe it's because they're in financial services and the spam folders tend to be stricter, but it is something I've noticed.

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Yi S.

Used daily for less than 6 months

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PandaDoc

We have a positive experience with PandaDoc.

Reviewed 5 years ago

Although they offer a certificate after both parties signed the document, Adobe PDF doesn't recognize the signatures for some reasons. DocuSign, for example, will be recognized by Adobe and the pdf will pop up a line saying: Signed and all signatures are valid. It doesn't mean that PandaDoc is not legal-binding, but we just want to make sure the documents will look great for our Fortune 500 clients.

Pros

-The interface is easy-to-use -Templates are very nice and convenient -The pricing table feature is awesome

Cons

No cons were added to this review