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Dynamics 365 vs OpenCRM Comparison (2026)

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HubSpot CRM

4.5

Salesforce Sales Cloud

4.4

Zoho CRM

4.3

Good recommendations?

Dynamics 365

OpenCRM

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Fully-featured cloud CRM software with everything you could ever need to help your business grow. A sophisticated permissions model keeps your data safe. Integrations are available from Lead acquisition through to Accounting integrations, with Workflow there to help you streamline your journey.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

5.8K

2.1K

562

Value for money

Ease of use

Features

Customer support

68%

would recommend this app

4.6

294

187

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

Pros

“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”

Andrea L.

Innovation Manager

“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”

Christopher V.

Human Relations

“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”

Andrea L.

Innovation Manager

Pros

“Excellent software and ease of use, detailed in depth reporting available and management of tickets, sales orders as well as online resource for customer e-signing of orders and logging of tickets via our portal.”

Mike U.

Sales Consultant

“The option to schedule into CRM Calendar for easy tracking past activity and work done which makes it easy to move forward for next steps with client.”

Shenelle S.

Customer Success Executive

“The ability to have a software that can be easily and cost effectively tailored to existing business processes.”

Brigitte B.

Director

Cons

“The other problem is that settings live in several places: inside the app itself, in the Dynamics admin center, and in the Power Platform admin center.”

Denis M.

AI Automation Specialist

“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”

Breanna G.

Onboarding Coordinator

“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”

Christopher V.

Human Relations

Cons

“At times, the load times can feel a bit slow, especially when switching between modules or accessing reports, but it’s nothing that severely disrupts workflow.”

Connor H.

IT Technician

“It times out giving an error after logging an activity which impacts productivity.”

Shenelle S.

Customer Success Executive

“Can be a bit glitchy and clunky.”

Samantha R.

Operations Director