GAGEtrak Reviews

In an audit, as soon as we say we utilize Gagetrack, the auditors are happy because it is known as a great tool for tracking calibration. Has made audits of calibration much easier.

Adding assets was confusing at first but once learned becomes easy. It would be nice for more choices in reports that can be printed.

We're so happy to hear that GAGEtrak has been so beneficial to you in your day-to-day operations and in audits, Josqueline. Thank you for posting your review! If you're interested in creating custom reports, please contact us at any time. 1-800-777-7020

The ease of running a report to find calibration due dates by month & Area. Also the ability to save search criteria, for future reports. And the capability to print a professional looking Calibration Certificate, to send to customers.

Cannot add external calibration certificates to a file. Also that a record can be altered, and/or amended by anyone that has access to the database, it would be nice if only the person, and/or Supervisor, that entered the original data, would be able to amend the record.

Thank you very much for posting your review of GAGEtrak - we're happy to know that it's working well for you! You actually can attach external files to your calibrations - please see the Calibrations ¿ User Defined and Attachments Tab. Just click the [...] button to browse to and select the document. Regarding altering of records only by supervisors, etc., that can be resolved by assigning users to groups and setting group permissions. Detailed instructions for both of these features can be found in the help system or user guide. If you would like further assistance beyond that, please feel free to contact us at any time: 1-800-777-7020. Thank you again for your great review!

This software is very flexible and can do lots with it. we have Several plants that use the system. It is nice to have a system does almost all we need.

Making changes on the Certificate part . we need another way to get support. Since our company was bought by a bigger company they have so much security. WE cannot click on the link that is sent to us in an email. all we can do is send an invite for them to go thru Skype. We have learned the customer support does not and don't use it. we need the support we pay for but are not getting it. it is very frustrating that we cannot get these problems fixed. even if they would send steps and pictures in an email like a powerpoint would be helpful. They just like to close our tickets and be rid of us instead of figure out another way to help us. we have thousands licenses but there is no point in getting them anymore if we are not getting the assistance we need.

The ability to run report based on custom criteria. In any given day, an auditor may come and audit us for gages, where we need to quickly identify gage based on possibly serial number, model number, owner, calibration date, recalibration due date, cost to calibrate, R&R, etc.

Data entry on comment section. Line break must be made with multiple keystrokes. I also least like the way calibration history is entered. Too many fields, and awkward way to freeze information.

Thank you for taking the time to post your review of GAGEtrak - we truly value your input! If you ever need assistance, please don't hesitate to contact us at 1-800-777-7020.

I like that it keeps up with frequencies and can integrate with printers easily for printing labels. It helps eliminate nonconformances

I wish it had an escalation feature to notify me if things were getting out of hand. They haven't yet but could be a great fail safe.

Thank you very much for posting your review of GAGEtrak. We're glad to know that your company is doing well with it! Depending on the subject matter of the notifications you mentioned, you might want to look into having GAGEtrak send you automatic emails (overdue gages, etc.) If you'd like information about this, please contact us at any time. 1-800-777-7020

Tracking the history of calibrations, ease of making reports, tracking of prices and budgeting. Software has a lot of features

The complexity of each individual window. Installation of software required an IT Admin to set up a local server. Installation of Cal Pro required IT Admin and Gagetrak Tech.

Thank you for taking the time to review GAGEtrak. As always, we value your feedback and we will continue to improve our products through user experiences. Like many other developers of Windows applications, we struggle with a continually more restrictive operating system environment. Many systems administrators are forced to minimize a PC user¿s capabilities to ensure that the company's digital resources are not compromised. We are currently working on new installation techniques that should ensure future versions of GAGEtrak will install with less difficulty in these restrictive environments.

It is easy to learn and use. It is also well known and well received by auditors. It meets our needs very well

I have no real issues with the software. We have used it for many years and it meets all of our current needs.

Thank you for your great review of GAGEtrak Larry. We're thrilled to know that you're doing so well with it and that it has been an asset for you during audits!

It is very easy to use and support our staff member, easy training for our staff member and very reliable.

The only issue i have is with license renewal. But other than that i do not have a negative thing to say.

Thank you very much for taking the time to review GAGEtrak. Please contact us at any time for help with licensing. 1-800-777-7020

Dashboard. Query functionality works well however, not user friendly as the delete function is where most programs have the execute function.

Compatibility with Windows 32 bit. Adding new gauges is cumbersome, as they do not appear in the dashboard and must be calibrated one at a time before appearing tint he dashboard.

The ease of navigation is probably the best part of the software. I recently trained another employee on the use of the software and she easily caught on right away because everything makes sense.

There is sometimes communication issues between the software and the data base. Other than that we have no complaints.

Thanks for the great feedback John.

It enables you to manage your overall measurement system and the calibration lab. It is your main source of information daily. Quality and compliance are a natural by product. Gagetrak is a great resource during audits.

We find it difficult to filter and isolate products and locations. I would like to create lists of gauges that belong to particular stations. or lists of a type or style of gauge. I would like a standard calibration practices and procedures reference as part of the software. This would answer a lot of questions for users and act as a guide. A lot of what I have mentioned may be solved with formal training that I never received.

Thank you very much for taking the time to review GAGEtrak, Terry. We are so glad to know that it is working well for you and that it's a valuable asset during audits. You are absolutely right that training would cover the items you mentioned, but if you're unable to attend training, please look through the help system that is available from within the software. There are standard reports in GAGEtrak that will provide the lists you mentioned: Gage Listing by Current Location and Gage Listing by Gage Type. GAGEtrak also stores procedures that you can either enter yourself or you can use CalPro which is a comprehensive procedure database that imports into GAGEtrak. Please contact us any time for assistance and thank you again for posting such a great review!

The large amount of information available on your screen is great. I can easily answer the auditor’s questions. Vast capability, and customization, if you know how, or want to use it. We use the FDA version, I took the training classes in person. We passed multiple audits in the past year, the FDA, AS9100, ISO13485, ISO9001, plus several customers. The built reports are useful, however, for results with less data, I use the quick and advanced Boolean searches. When working with technical support they are very knowledgeable and available early, I am on the East coast. Pro: Easy to use, vast capability for records and data, some customization. Good technical support. Program is very reliable, and intuitive. The software was a great help with our audits.

Major Con: Need to have training. Labels are difficult to change need to be done by Gagetrak. No automatic change from “out for cal” back to “active” to use this function requires making a vendor list= BIG Pain. Minor cons: unused fields cannot be eliminated, entering notes in comment section is not user friendly.

Thank you very much for your GAGEtrak review, William. We truly value your input!

Very powerful, seems to have unlimited space, quick to move through software. Overall easy to read, very clear and easy to set up for updates to calibration... (time cycles are easy to manipulate to our needs)

Constantly stopping to ask questions on things I'm doing, or errors. Existing items not easily modified, and unable to delete certain items when spelled incorrectly. Columns unable to be modified to my own specifications. Reports are overly troublesome to utilize (seems that programmers tried to put everything locked in we would need and took away our ability to really customize) the calibration tabs are set up in a strange way and don't automatically update all tabs creating opportunities to have discrepancies in system (don't like the options within options)

Thanks for the great feedback Thatcher-We really appreciate your taking the time to let us know about your experience with our product. GAGEtrak does have many great features, with the ability to modify many portions to the application to meet your needs. I see that you may be joining us for training soon, so I am sure we will be able to address many of your concerns in that session.

It is easy to use and find the pertinent information that you need and works well for being audited and reviewing records.

Too many bugs found in the software. After leaving open for a period of time, the software becomes unbearably slow. Some disabled menu items still work (graphs, charts) which can causes DLL errors if tried to access. I don't like how runtime Access has taken over my computer. I still use Access for other applications and I have to work around this. I have built Excel spreadsheets to access the database to quickly retrieve data because using the software to view and filter reports takes way too long. Software is slow.

Thank you for the feedback Travis. We have had some issues with Office 365 and the latest 2016 editions. We are addressing these issues in upcoming versions. I will have a support team member contact you regarding your dll errors, this is not typical behavior. Also, we are in our 5th release edition of version 7, so we will need to verify your install to determine if you can benefit from our latest update.

How customizable it is (Naming of fields in different tabs, ability to customize reports and labels, etc)

Dropdown list management was a great addition with version 7, however there are some fields that do not have a dropdown option.

Thank you so much, Ed, for posting such a wonderful and detailed review of GAGEtrak. We are thrilled to know how much it has helped you and that you have had such great experiences with our technical support team. If you would like to give us details about what fields you would like to see with drop-down lists that don't already have them, please drop us a line about it here: https://gagetrak.com/feature-suggestion/

Lots of capability if you know how to use it. Many potentially useful built-in reports, but not very easy to generate.

Nothing is simple and straightforward. Too many steps to get the basics done. I used GAGEtrak at two different companies and it was like two completely different software interfaces. Why do some functions change without any notice (e.g., typing in the notes after clicking on Pass now causes the previous useful information to disappear - why?)? Windows should overlap, not completely cover, so you can tell where you are relative to where you were.

Michael, Thank you for taking the time to share your experience with us. We do often have to make changes in our product over time, as the software industry is always pushing forward. Typically, however, this progress will result in vast improvements in our products. We do try to leave as much of our original, successful interface and features in place whenever possible.

easy to use when calibrations are needed. I also use this for inventory. keeping track of equipment that is not being calibrated every year. but I would like to know if it is still in the plant.

I feel there should be already programed in set points you want a 0-1" micrometer then there should be drop box with the test points already in there. I know I am not the only one with micrometers or calipers or indicators. it should already be there .

Thank you for taking the time to review GAGEtrak, Michael. We value your feedback and we will continue to improve our products through user experiences. If you ever need assistance, please don't hesitate to contact us at 1-800-777-7020. If you would like to give more detail about default information you would like to see in the program, please tell us about it here: https://gagetrak.com/feature-suggestion/

I like the fact that I can set it up with 21 CFR part 11 compliance or not. I also appreciate the validation package we used to get the system up and running without much trouble. the support I get from Cybermetrics has been excellent.

there are times that the program stops working when I am changing between different areas such as using searches then going back to the main screen everything will stop and I have to reboot the program. I don't seem to loose information but it is annoying.

Thank you for sharing your review of GAGEtrak, David and we're glad you've been pleased with it for so many years. Please reach out to our technical support team regarding having to restart the program: 1-800-777-7020.

I like how I can keep all my calibrations in order and me on top of when things are due. It is super easy to add a new item. I can link files to certain items, which then makes it easy to find when we would need to access them. I like how I can print my calibration sticker out, eliminates human error. Thank you!

There are so many different options that I know it is not all being utilized. I hope to learn more and use more of these options as we learn them. There is not much that I would say I like least, but maybe just need to learn more about it.

Hello, Jennifer. Thank you very much for taking the time to review GAGEtrak. We are so happy to know that it's working well for you! When you're ready to explore the features that you haven't used yet, please contact us if you need any assistance. 1-800-777-7020

have nothing so say what i like the most. it all works what is need for my ISO regulations. will start using using the msa module later in the year.

The draw backs experienced are : it takes a long time at start up to get the modules working. Entering values in the cal module, it takes some long seconds before field is active. When program is loaded and you have to log off the PC, when logging back on and start using the s/w, some functionality is gone. ( No buttons/exit on Gage Entry Filter is one of them ) restart is necessary.

Thank you for reviewing GAGEtrak, Paul! We're happy to know that it's working well for you and if you ever need assistance, please don't hesitate to contact us at 1-800-777-7020.

The Dashboard. It allows me to see right away, what is coming due, currently due and past due. That way, when I launch the software, if I have forgotten about a specific gage, it's right there to remind me.

Not being able to just "type something in." Meaning, if it isn't in the Dropdown Manager, sometimes it won't let me add it. Also, it would be better if the Dashboard was a bit more customizable to where I could add columns to it so I knew if it was an Internal Cal or and External. With the Supplier Profiles, there isn't a way to directly upload their Accreditation Certs. I have to create a "gage" named as the customer and upload it there. Very inconvenient.

Hello, Cate. Thank you for posting your GAGEtrak review - we truly appreciate your feedback! There are two types of drop-down lists in GAGEtrak: self-building lists and value lists. A self-building list allows you to manually enter a new value which is automatically added to the list for future selection. The second type is a value list which contains data that is entered only via the main data entry...

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The program lets you keep track of so many gages and lets you keep a lot of information about them right at your finger tips. Also the ability to not only search for things by just about any criteria but also to make your own reports and customize them at will makes this easy to keep track of any and all gages

Some of the options make you make blanket changes when it would be nice to be able to change something for an individual record and not every single one

Thank you for posting such a great review of GAGEtrak, Bryan. We truly value your input! If you would like to give us details about individual record changes versus blanket changes, we'd love to hear your thoughts. You can submit your suggestions here: https://gagetrak.com/feature-suggestion/

The ability to keep and retrieve on going records plus search for items. Our job requires differnt frequencies of calibration to be done and then monthly pull up the jobs. It keeps us organized and shows us what needs to be done and when.

Sometimes it can run slow or crash. Other times we struggle with 2 people being on the same program which also bogs us down (might be more internal). As shared above it's easy to write over something and click enter by mistake and lose our data.

Hello, John. Thank you for taking the time to review GAGEtrak. We're glad to know it's working well for you and keeping your team organized! If we can ever be of assistance, please don't hesitate to contact us. 1-800-777-7020

GAGEtrak Soft ware is extremely easy to master and navigate around in. It has amazing report building capabilities that make my job so easy. The support has always been first class as well!

I still can't upload my certs, but its more of an operator issue than a software one. I cannot think of anything I would change, it suits our company perfectly.

Hello, Ken. Thank you for taking the time to review GAGEtrak. We're glad to know you're doing well with it and that you have had a positive experience with our support team. If you haven't yet looked at the help system regarding attachments, please take a look at the Calibrations ¿ User Defined and Attachments Tab section for instruction. If you need assistance beyond that, we're here to help - feel free to contact us any time: 1-800-777-7020

cloning- just clone a gage and add new ID name, change a few other sections and off your go. Setting up standards is a really easy feature also. Just add your lab standard and it will be printed on you cert. Over all I would recommend this program to any metrology lab.

I have not really found anything I don't like. once you get used to the software and how it operates, its like anything, you adjust. I have not had an major issues or failures.

Thank you very much for posting your review of GAGEtrak, Keith. We're thrilled that it is working so well for you!