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Housecall Pro vs ServiceTitan Comparison
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Overview
Call now to start your free trial: 833-903-2949 Housecall Pro is a full-suite tool that enables service professionals to...
ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
49
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Shilleah S.
Cons
Cons
Key features
- Total features141
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Assignment Management
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Availability Indicator
- Availability Management
- Bank Reconciliation
- Bid Management
- Billing & Invoicing
- Booking Management
- Budget Tracking
- Budgeting/Forecasting
- CAD Tools
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Change Order Management
- Chat/Messaging
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commercial
- Commercial/Industrial
- Commission Management
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- File Storage
- Fitting Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Small Businesses
- Forecasting
- GPS
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Inspection Management
- Interaction Tracking
- International Moves
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Rates
- Lead Management
- Local Moves
- Location Tracking
- Maintenance Scheduling
- Marketing Automation
- Military/GSA Moves
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Preventive Maintenance
- Progress Reports
- Progress Tracking
- Project Billing
- Project Management
- Project Scheduling
- Project Tracking
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Receipt Management
- Recurring Appointments
- Recurring Invoicing
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Residential
- Resource Scheduling
- Routing
- SMS Messaging
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Visual Assemblies
- Warranty Tracking
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features131
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Assignment Management
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Availability Indicator
- Availability Management
- Bank Reconciliation
- Bid Management
- Billing & Invoicing
- Booking Management
- Budget Tracking
- Budgeting/Forecasting
- CAD Tools
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Change Order Management
- Chat/Messaging
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commercial
- Commercial/Industrial
- Commission Management
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- File Storage
- Fitting Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Small Businesses
- Forecasting
- GPS
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Inspection Management
- Interaction Tracking
- International Moves
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Rates
- Lead Management
- Local Moves
- Location Tracking
- Maintenance Scheduling
- Marketing Automation
- Military/GSA Moves
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Preventive Maintenance
- Progress Reports
- Progress Tracking
- Project Billing
- Project Management
- Project Scheduling
- Project Tracking
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Receipt Management
- Recurring Appointments
- Recurring Invoicing
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Residential
- Resource Scheduling
- Routing
- SMS Messaging
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Visual Assemblies
- Warranty Tracking
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations26
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations21
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
Mai H.
Construction, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
We've been able to simplify and streamline our communication workflow between the office and plumbing team. It is much more transparent. The amount of money we are saving each since switching from expensive providers like ServiceTitan has been tremendous.
Housecall Pro user interface is easy to use on both desktop cloud and mobile app. Easy to book appointments-->dispatch to the team with no issues. We the ability to also manage the team out in the field without being tied to the office all the time. Their community on Facebook is by far one of the best and most interactive and helpful to all.
This product has been awesome and there are no negative feedback.
Grant H.
Marketing and Advertising, 1-10 employees
Used weekly for 2+ years
Review source
Share this review:
We had good experiences with them a few years ago but recently has been awful
How easy it was to switch to Housecall Pro
That we wasted over 8 weeks trying to get the software set up and every single time we contacted support we had to start the process over, from scratch
jarod h.
Construction, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
ServiceTitan
Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr
bad experience
the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro
Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.
Geoffrey K.
Marketing and Advertising, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
I appreciate having such a powerful tool in our toolkit. It's nice to have more than a CRM.
The all in one capacity and potential of the software. The ability to manage everything from one place.
Customer Service takes a while to solve issues and communicate. The Marketing Pro feature can use some improvement, though it's far above what the competitors offer.
Jeff T.
Review source
Share this review:
Second to none customer service. Old school type service with new school technology. One the cons is you can't bypass any steps with the software as far as dispatching and scheduling, but that is also from a managers standpoint the biggest pro. Service Titan implements new ideas on the fly. They listen to the end users. Product development us unmatched which is why they've become a leader. I've on boarded with other software platforms where they just sell you the software and basically leave to fly at the seat of your pants. Service Titan is the polar opposite. You have someone assigned to your every move.
No pros were added to this review
No cons were added to this review
Verified reviewer
Consumer Services, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll
More permission control's the other software. Extensive reporting.
Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the...
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