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Housecall Pro vs ServiceTitan Comparison

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Overview

Category Leaders

Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their smartphone...

Category Leaders

ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

2.7K

5

4

3

2

1

2.1K

465

71

32

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.4

245

5

4

3

2

1

174

36

8

9

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.

Pros

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

Cons

They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
The sales person was clueless about what the software was, what it actually does.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features144
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Bank Reconciliation
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Change Order Management
  • Chat/Messaging
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Communication Management
  • Communications Management
  • Compliance Management
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fitting Management
  • Fleet Management
  • For AEC Industry
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For HVAC Companies
  • For Handyman Industry
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • For Small Businesses
  • Forecasting
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • International Moves
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Rates
  • Lead Management
  • Local Moves
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Military/GSA Moves
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Preventive Maintenance
  • Price and Cost Calculations
  • Progress Reports
  • Progress Tracking
  • Project Billing
  • Project Management
  • Project Scheduling
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Visual Assemblies
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features132
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Bank Reconciliation
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Change Order Management
  • Chat/Messaging
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Communication Management
  • Communications Management
  • Compliance Management
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fitting Management
  • Fleet Management
  • For AEC Industry
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For HVAC Companies
  • For Handyman Industry
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • For Small Businesses
  • Forecasting
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • International Moves
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Rates
  • Lead Management
  • Local Moves
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Military/GSA Moves
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Preventive Maintenance
  • Price and Cost Calculations
  • Progress Reports
  • Progress Tracking
  • Project Billing
  • Project Management
  • Project Scheduling
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Visual Assemblies
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations31
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations25
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

MH
AvatarImg

Mai H.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Housecall Pro logo

Housecall Pro

Awesome Dispatch Product For Your Team

Reviewed 4 years ago

We've been able to simplify and streamline our communication workflow between the office and plumbing team. It is much more transparent. The amount of money we are saving each since switching from expensive providers like ServiceTitan has been tremendous.

Pros

Housecall Pro user interface is easy to use on both desktop cloud and mobile app. Easy to book appointments-->dispatch to the team with no issues. We the ability to also manage the team out in the field without being tied to the office all the time. Their community on Facebook is by far one of the best and most interactive and helpful to all.

Cons

This product has been awesome and there are no negative feedback.

GH
AvatarImg

Grant H.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServiceTitan logo

ServiceTitan

Endless Onboarding, Poor Service & Support

Reviewed 2 years ago

We had good experiences with them a few years ago but recently has been awful

Pros

How easy it was to switch to Housecall Pro

Cons

That we wasted over 8 weeks trying to get the software set up and every single time we contacted support we had to start the process over, from scratch

jh
AvatarImg

jarod h.

Construction, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServiceTitan logo

ServiceTitan

Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr

Reviewed 2 years ago

bad experience

Pros

the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

Cons

Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

GK
AvatarImg

Geoffrey K.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceTitan logo

ServiceTitan

The best in the Home Services industry

Reviewed 3 years ago

I appreciate having such a powerful tool in our toolkit. It's nice to have more than a CRM.

Pros

The all in one capacity and potential of the software. The ability to manage everything from one place.

Cons

Customer Service takes a while to solve issues and communicate. The Marketing Pro feature can use some improvement, though it's far above what the competitors offer.

PM
AvatarImg

Pamela M.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

User Experience

Reviewed 5 months ago

It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.

Pros

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Cons

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

Vendor response

Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.

PG
AvatarImg

Peter G.

Consumer Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceTitan logo

ServiceTitan

ServiceTitan- the Full Featured Software Solution

Reviewed 3 months ago

We have had a great experience with ServiceTitan. They are willing to listen to their customers in terms of suggestions to improve the product. Support has been responsive and knowledgeable. We appreciate the forward-thinking approach of ServiceTitan's software development. They are constantly releasing version upgrades designed to enhance the product.

Pros

1. The seamless workflow from the initial customer call to scheduling, dispatching, field management, payment processing, accounting resolution. 2. API integration available to other software systems; 3. ServiceTitan Pro products offerings (including marketing tools).

Cons

Migration from previous field management and accounting systems can be a bit tedious.

Vendor response

Thank you for this wonderful review, Peter! It is our goal to make using our software as seamless as possible and are thrilled to hear it has helped streamline your business.

JT
AvatarImg

Jeff T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServiceTitan logo

ServiceTitan

Customer Service is Like None I've Exp. in a long time!

Reviewed 9 years ago

Second to none customer service. Old school type service with new school technology. One the cons is you can't bypass any steps with the software as far as dispatching and scheduling, but that is also from a managers standpoint the biggest pro. Service Titan implements new ideas on the fly. They listen to the end users. Product development us unmatched which is why they've become a leader. I've on boarded with other software platforms where they just sell you the software and basically leave to fly at the seat of your pants. Service Titan is the polar opposite. You have someone assigned to your every move.

Pros

No pros were added to this review

Cons

No cons were added to this review

AvatarImg

Verified reviewer

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServiceTitan logo

ServiceTitan

Over excited to be let down.

Reviewed 2 years ago

No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll

Pros

More permission control's the other software. Extensive reporting.

Cons

Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the...