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Incident Tracker Logo
Incident Tracker
4.7
(17)

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Incident management platform for generating incident reports

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(1)

Incident Tracker Pricing, Features, Reviews and Alternatives

Incident Tracker product overview

Price starts from

1900

Per year

Flat Rate

What is Incident Tracker?

Incident Tracker is an integrated solution that helps educational institutions, security firms, healthcare agencies, and other businesses track workplace incidents and generate reports. Users can create and customize electronic forms by marking inputs as required or optional, and adding labels, checkboxes, dropdown lists, or radio buttons in forms.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Live Online
Videos
Webinars
Documentation

Incident Tracker pricing information

Value for money

4.8

/5

17

Starting from

1900

Per year

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Incident Tracker features

Functionality

4.4

/5

17

Total features

33

2 categories

Most valued features by users

Alerts/Notifications
Reporting & Statistics
API
Customizable Reports
Data Import/Export
Workflow Management
Document Management
Access Controls/Permissions

Functionality contenders

Incident Tracker users reviews

Overall Rating

4.7

/5

17

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.82/10
Rating distribution

5

4

3

2

1

11

6

0

0

0

Pros
Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.
Great customer service; very responsive and addresses issues effectively.
We continue to be pleased with the platform. Additionally, tech support is always swift to handle our technical requests if needed.
Cons
The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.
There is no way to archive old reports when a new year begins.

Overall rating contenders

LL
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Laurie L.

Mental Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product!! Great Customer Service!!

Reviewed a month ago

I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!

Pros

Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.

Cons

Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!

Vendor response

Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.

la
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laura a.

Security and Investigations, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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University of La Verne

Reviewed 5 months ago

I love using it

Pros

This software is user friendly and easy to use

Cons

The new search feather is a little confusing

Vendor response

Thank you Laura, we are glad that you are enjoying our user friendly interface!

LD
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LeighAnne D.

Hospital & Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Feb 25 2022 review

Reviewed 9 months ago

Pros

Easy to use. When using to submit multiple reports daily, it’s nice to have minimal clicks and keystrokes to enter info and use the tab key to move around the form and not have to bounce between keyboard and mouse.

Cons

Auto save does have a mind of its own occasionally.

KM
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Kate M.

Libraries, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easily track incidents

Reviewed 2 months ago

Great experience. We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up.

Pros

Rolling this out was easy and almost seamless. The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner. Tracking trends is important in security management.

Cons

The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.

Vendor response

Thank you for your review and business Kate! We are very pleased to hear that IT is making your process much more efficient and seamless.

HD
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Heather D.

Mental Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incident Management

Reviewed a year ago

Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself.

Pros

This software allows us to visualize and quickly analyze incidents which are open and pending actions.

Cons

We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents .

Vendor response

Thank you Heather for your insight! We are glad to hear the software has been so helpful to your organization. We will take your suggestions into consideration in our discussions for future upgrades.

Incident Tracker FAQs and common questions

Q. What type of pricing plans does Incident Tracker offer?

Incident Tracker has the following pricing plans:
Starting from: $1900.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Incident Tracker?

Incident Tracker has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Incident Tracker support?

Incident Tracker supports the following languages:
English


Q. Does Incident Tracker offer an API?

Yes, Incident Tracker has an API available for use.


Q. What level of support does Incident Tracker offer?

Incident Tracker offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

Common Incident Tracker comparisons

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i-Sight logo
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Incident Tracker logo
EthicsPoint logo
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