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Incident Tracker Pricing, Features, Reviews and Alternatives
Incident Tracker product overview
What is Incident Tracker?
Incident Tracker is an integrated solution that helps educational institutions, security firms, healthcare agencies, and other businesses track workplace incidents and generate reports. Users can create and customize electronic forms by marking inputs as required or optional, and adding labels, checkboxes, dropdown lists, or radio buttons in forms.
Typical customers
Platforms supported
Support options
Training options
Incident Tracker pricing information
Value for money
4.8
/5
17
Starting from
1900
Per year
Flat Rate
Pricing options
Value for money contenders
Incident Tracker features
Functionality
4.4
/5
17
Total features
33
2 categories
Most valued features by users
Functionality contenders
Incident Tracker users reviews
Overall Rating
4.7
/5
17
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.82/10
11
6
0
0
0
Overall rating contenders
Laurie L.
Mental Health Care, 51-200 employees
Used daily for 6-12 months
Review source
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I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!
Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.
Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!
Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.
laura a.
Security and Investigations, 11-50 employees
Used daily for 2+ years
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I love using it
This software is user friendly and easy to use
The new search feather is a little confusing
Thank you Laura, we are glad that you are enjoying our user friendly interface!
LeighAnne D.
Hospital & Health Care, 51-200 employees
Used weekly for 2+ years
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Easy to use. When using to submit multiple reports daily, it’s nice to have minimal clicks and keystrokes to enter info and use the tab key to move around the form and not have to bounce between keyboard and mouse.
Auto save does have a mind of its own occasionally.
Kate M.
Libraries, 11-50 employees
Used daily for 6-12 months
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Great experience. We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up.
Rolling this out was easy and almost seamless. The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner. Tracking trends is important in security management.
The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.
Thank you for your review and business Kate! We are very pleased to hear that IT is making your process much more efficient and seamless.
Heather D.
Mental Health Care, 51-200 employees
Used daily for 1-2 years
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Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself.
This software allows us to visualize and quickly analyze incidents which are open and pending actions.
We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents .
Thank you Heather for your insight! We are glad to hear the software has been so helpful to your organization. We will take your suggestions into consideration in our discussions for future upgrades.
Incident Tracker FAQs and common questions
Q. What type of pricing plans does Incident Tracker offer?
Incident Tracker has the following pricing plans:
Starting from: $1900.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Incident Tracker?
Incident Tracker has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Incident Tracker support?
Incident Tracker supports the following languages:
English
Q. Does Incident Tracker offer an API?
Yes, Incident Tracker has an API available for use.
Q. What level of support does Incident Tracker offer?
Incident Tracker offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support
Common Incident Tracker comparisons
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