iWarranty Pricing, Features, Reviews & Comparison of Alternatives

iWarranty

Warranty management and analytics software

4.0/5 (2 reviews)

iWarranty overview

What is iWarranty?

iWarranty is a web-based software that helps businesses define, manage, and analyze warranty and contract management processes. It maintains and tracks performance and service history over the entire product lifecycle, improving warranty liabilities, manufacturing, and post-sales operations.

The application enables supervisors to create policies, coverage and adjudication rules, handle initial product registrations and transfers, and perform pre-delivery inspections. Organizations can use OEM process templates to define campaigns, process service actions, and send recall notifications or reminders to dealers and owners. With the eClaims feature, users can add and validate claims according to business rules, view service history, and apply multi-level approvals to submissions. Businesses can enhance service parts sales through online product catalogs, letting buyers place orders, track delivery statuses, and view the availability of parts.

Dealers can handle authorization of returned parts, prepare shipping documents with packing slips and labels, and monitor their movement across different locations. iWarranty automates supplier claim generation based on predefined agreements, shares claim details with suppliers in multiple formats, and lets recovery analysts negotiate and process claims in real-time. The software also offers a host of other features such as support ticketing, service event management, preventive maintenance schedule, service order creation, approval workflows, reporting, and analytics.
www.ptc.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Germany

Supported languages

English, Chinese (Simplified), Chinese (Traditional), French, German and 6 other languages, Italian, Japanese, Korean, Portuguese, Russian, Spanish
iWarranty screenshot: iWarranty home pageiWarranty screenshot: iWarranty report generationiWarranty screenshot: iWarranty support request details

iWarranty user reviews

Excellent
0
Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.0
  4.0
Eduardo Mituzaki

Good system

Used weekly for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

Pros
Collects many information automatically from the EPR system

Cons
Missing mobile application to be able to build warranty reports directly from the field.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jim Hudspeth

iWarranty

Used daily for 2+ years
Reviewed 2021-02-08
Review Source: Capterra

Pros
We utilize this product for external repairs management. It is heavily customized for our use. Our service department considers it a good application.

Cons
Because we are so customized it is difficult to upgrade

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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iWarranty pricing

Pricing options
Subscription
View Pricing Plans

Please contact PTC for pricing details.

iWarranty features

Inventory Tracking
Reporting & Statistics
Third Party Integration
Workflow Management

API (767 other apps)
Activity Dashboard (690 other apps)
Activity Tracking (365 other apps)
Audit Trail (369 other apps)
Auditing (402 other apps)
Automatic Notifications (565 other apps)
Billing & Invoicing (340 other apps)
Compliance Management (462 other apps)
Customizable Reporting (455 other apps)
Data Import/Export (430 other apps)
Document Management (406 other apps)
Document Storage (355 other apps)
Inventory Management (514 other apps)
Monitoring (350 other apps)
Real Time Data (375 other apps)
Real Time Reporting (332 other apps)

Additional information for iWarranty

Key features of iWarranty

  • Eligibility Verification
  • Parts Management
  • Product Registration
  • Repair Management
  • Reporting/Analytics
  • Warranty Claims Management
  • Warranty Tracking
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