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Warranty Management Software

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2M+ monthly users.

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RenewityRMA logo
4.9
10

Returns management and product service tracking solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.9
Pros and Cons from RenewityRMA users   
avatar
avatar
avatar
+10
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.
There are no predesigned reports and graphics to assist managers and users of the system. There is no graphics regarding KPI that allow to benchmark.
Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.
Renewity RMA is the perfect warranty solution.
We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great.
Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.
The software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us.
We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.
There are no predesigned reports and graphics to assist managers and users of the system. There is no graphics regarding KPI that allow to benchmark.
Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.
Renewity RMA is the perfect warranty solution.
We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great.
Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.
The software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us.
We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.
There are no predesigned reports and graphics to assist managers and users of the system. There is no graphics regarding KPI that allow to benchmark.
Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.
Renewity RMA is the perfect warranty solution.
We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great.
Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.
The software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us.
We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.
WarrantyHub logo
0

Fully automated home warranty management platform

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from WarrantyHub users   
No pros & cons found
A1 Tracker logo
4.9
66

Enterprise risk management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.7
    Customer support
    5.0
Pros and Cons from A1 Tracker users   
+15
The overall experience with A1 Tracker was excellent. The communication with the team is amazing and worked together.
Save money, time, and most of all frustration with trying to work on old software that no longer works.
My experience with A1 Tracker has been amazing. I mainly deal with insurance certificates of insurance with multiple requirements dependent on contract types awarded.
We were struggling with a multitude of systems that did not talk to each other, and found we were able to consolidate virtually all of the systems together into one package with A1 Tracker.
The support we received from A-1 guaranteed that the implementation process was a great success.
Construction Project & Risk Management Management Software.
It MUST be easy to learn, use, and accessible from anywhere. A helpful tip: Know your requirements when you come to these guys, and if you don't, ask them for help defining them.
There is really only one “con” to mention. Building “custom views” was a little difficult and took some time to learn.
Chris and his team have wonderful customer service and are always will to help fix small cliches if they arise.
After reviewing a number of Contract Management solutions, we found the A-1 best fit our needs and our budget. The software is very flexible and configurable.
I chose A1 Tracker to support my construction business because it looked like a good product during our initial demos and also came from another referral source.
A1 Tracker is a very useful tool to manage all our contracts and keep it organized. The software is very easy to use and it has made a huge difference on how we store and track our contracts.
A1 has been a great company to work with while implementing our new warranty claim database. They were able to make a customizable solution for us with a very reasonable investment.
Both ease of use and customer support / responsiveness are top notch.
They also successfully integrated with our highly complex Oracle/JD Edwards ERP and Active Directory Services (including MS Exchange Server) using a customized integration API.
The LDAP Active Directory and ERP accounting integration and data migration process was well supported, which further streamlined our databases and minimized additional data management overhead.
This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization.
We are now exploring the options of scaling back what we initially created given that we better understand our needs. Any issues we have encountered have been handled effectively and efficiently.
The overall experience with A1 Tracker was excellent. The communication with the team is amazing and worked together.
Save money, time, and most of all frustration with trying to work on old software that no longer works.
My experience with A1 Tracker has been amazing. I mainly deal with insurance certificates of insurance with multiple requirements dependent on contract types awarded.
We were struggling with a multitude of systems that did not talk to each other, and found we were able to consolidate virtually all of the systems together into one package with A1 Tracker.
The support we received from A-1 guaranteed that the implementation process was a great success.
Construction Project & Risk Management Management Software.
It MUST be easy to learn, use, and accessible from anywhere. A helpful tip: Know your requirements when you come to these guys, and if you don't, ask them for help defining them.
There is really only one “con” to mention. Building “custom views” was a little difficult and took some time to learn.
Chris and his team have wonderful customer service and are always will to help fix small cliches if they arise.
After reviewing a number of Contract Management solutions, we found the A-1 best fit our needs and our budget. The software is very flexible and configurable.
I chose A1 Tracker to support my construction business because it looked like a good product during our initial demos and also came from another referral source.
A1 Tracker is a very useful tool to manage all our contracts and keep it organized. The software is very easy to use and it has made a huge difference on how we store and track our contracts.
A1 has been a great company to work with while implementing our new warranty claim database. They were able to make a customizable solution for us with a very reasonable investment.
Both ease of use and customer support / responsiveness are top notch.
They also successfully integrated with our highly complex Oracle/JD Edwards ERP and Active Directory Services (including MS Exchange Server) using a customized integration API.
The LDAP Active Directory and ERP accounting integration and data migration process was well supported, which further streamlined our databases and minimized additional data management overhead.
This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization.
We are now exploring the options of scaling back what we initially created given that we better understand our needs. Any issues we have encountered have been handled effectively and efficiently.
The overall experience with A1 Tracker was excellent. The communication with the team is amazing and worked together.
Save money, time, and most of all frustration with trying to work on old software that no longer works.
My experience with A1 Tracker has been amazing. I mainly deal with insurance certificates of insurance with multiple requirements dependent on contract types awarded.
We were struggling with a multitude of systems that did not talk to each other, and found we were able to consolidate virtually all of the systems together into one package with A1 Tracker.
The support we received from A-1 guaranteed that the implementation process was a great success.
Construction Project & Risk Management Management Software.
It MUST be easy to learn, use, and accessible from anywhere. A helpful tip: Know your requirements when you come to these guys, and if you don't, ask them for help defining them.
There is really only one “con” to mention. Building “custom views” was a little difficult and took some time to learn.
Chris and his team have wonderful customer service and are always will to help fix small cliches if they arise.
After reviewing a number of Contract Management solutions, we found the A-1 best fit our needs and our budget. The software is very flexible and configurable.
I chose A1 Tracker to support my construction business because it looked like a good product during our initial demos and also came from another referral source.
A1 Tracker is a very useful tool to manage all our contracts and keep it organized. The software is very easy to use and it has made a huge difference on how we store and track our contracts.
A1 has been a great company to work with while implementing our new warranty claim database. They were able to make a customizable solution for us with a very reasonable investment.
Both ease of use and customer support / responsiveness are top notch.
They also successfully integrated with our highly complex Oracle/JD Edwards ERP and Active Directory Services (including MS Exchange Server) using a customized integration API.
The LDAP Active Directory and ERP accounting integration and data migration process was well supported, which further streamlined our databases and minimized additional data management overhead.
This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization.
We are now exploring the options of scaling back what we initially created given that we better understand our needs. Any issues we have encountered have been handled effectively and efficiently.
FieldEZ logo
4.8
62

#1 Most Affordable Field Service Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.7
Pros and Cons from FieldEZ users   
+15
Great features like Re-assign of calls when you can't complete the task, attendance, dashboard calendar like there are many great features.
Selfie and location not showing in iPhone so it is difficult to track weather it is showing exact locations or not. Sometimes the app gets hang that is very disappointing.
Great functionality basically the online and offline sync of the application was excellent, The notification also great when an call or task assigned it will notify with default message tone.
Unable to remove unwanted fields. Auto pick based on customer name not functioning.
The features like attendance and tracking options are super convenient. The inbuilt messaging module was very great.
Some time Status will not be updated immediately due to poor Network & can not be Updated when user goes offline.
Its was great field application for field engineers to get all the required details like customer details,location and perfect data about the work at one place.
App launch time is large if they can reduce this time than I have no further complaint and if possible user should be able to customize the user interface.
Easy to use and very user friendly many more to steps all are very easy the jobs if we can roll back easy that I'll be really fair to me is save time right.
Fantastic solution available to track and manage your field teams. Definite increase in productivity and return on investment.
Very easy to use the application and very easy to find the pending jobs assign to me. my productivity will be calculated perfectly with my all data.
I have been using this application for more than a year. User friendliness is its advantage.
Great tool that helps organizations transform their field operations through automated job scheduling and work order management.
Great Solution - Enables efficient tracking - Cost effective Saas Model.
It's an absolute masterpiece of software. Very regularly updated, impeccable customer support, infinite subtasks, revision history for files.
Excellent customization options available, the app is simple and easy to navigate. CRM integration made easier with zoho.
Extremely simple and powerful application for field service management. Seamless integration with major CRM & BI tools.
FieldEZ is extremely easy to use and navigate within the features and customer support team is really good to troubleshoot my problems.
Great features like Re-assign of calls when you can't complete the task, attendance, dashboard calendar like there are many great features.
Selfie and location not showing in iPhone so it is difficult to track weather it is showing exact locations or not. Sometimes the app gets hang that is very disappointing.
Great functionality basically the online and offline sync of the application was excellent, The notification also great when an call or task assigned it will notify with default message tone.
Unable to remove unwanted fields. Auto pick based on customer name not functioning.
The features like attendance and tracking options are super convenient. The inbuilt messaging module was very great.
Some time Status will not be updated immediately due to poor Network & can not be Updated when user goes offline.
Its was great field application for field engineers to get all the required details like customer details,location and perfect data about the work at one place.
App launch time is large if they can reduce this time than I have no further complaint and if possible user should be able to customize the user interface.
Easy to use and very user friendly many more to steps all are very easy the jobs if we can roll back easy that I'll be really fair to me is save time right.
Fantastic solution available to track and manage your field teams. Definite increase in productivity and return on investment.
Very easy to use the application and very easy to find the pending jobs assign to me. my productivity will be calculated perfectly with my all data.
I have been using this application for more than a year. User friendliness is its advantage.
Great tool that helps organizations transform their field operations through automated job scheduling and work order management.
Great Solution - Enables efficient tracking - Cost effective Saas Model.
It's an absolute masterpiece of software. Very regularly updated, impeccable customer support, infinite subtasks, revision history for files.
Excellent customization options available, the app is simple and easy to navigate. CRM integration made easier with zoho.
Extremely simple and powerful application for field service management. Seamless integration with major CRM & BI tools.
FieldEZ is extremely easy to use and navigate within the features and customer support team is really good to troubleshoot my problems.
Great features like Re-assign of calls when you can't complete the task, attendance, dashboard calendar like there are many great features.
Selfie and location not showing in iPhone so it is difficult to track weather it is showing exact locations or not. Sometimes the app gets hang that is very disappointing.
Great functionality basically the online and offline sync of the application was excellent, The notification also great when an call or task assigned it will notify with default message tone.
Unable to remove unwanted fields. Auto pick based on customer name not functioning.
The features like attendance and tracking options are super convenient. The inbuilt messaging module was very great.
Some time Status will not be updated immediately due to poor Network & can not be Updated when user goes offline.
Its was great field application for field engineers to get all the required details like customer details,location and perfect data about the work at one place.
App launch time is large if they can reduce this time than I have no further complaint and if possible user should be able to customize the user interface.
Easy to use and very user friendly many more to steps all are very easy the jobs if we can roll back easy that I'll be really fair to me is save time right.
Fantastic solution available to track and manage your field teams. Definite increase in productivity and return on investment.
Very easy to use the application and very easy to find the pending jobs assign to me. my productivity will be calculated perfectly with my all data.
I have been using this application for more than a year. User friendliness is its advantage.
Great tool that helps organizations transform their field operations through automated job scheduling and work order management.
Great Solution - Enables efficient tracking - Cost effective Saas Model.
It's an absolute masterpiece of software. Very regularly updated, impeccable customer support, infinite subtasks, revision history for files.
Excellent customization options available, the app is simple and easy to navigate. CRM integration made easier with zoho.
Extremely simple and powerful application for field service management. Seamless integration with major CRM & BI tools.
FieldEZ is extremely easy to use and navigate within the features and customer support team is really good to troubleshoot my problems.
VobeSoft logo
4.9
23

No-code Business Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.8
Pros and Cons from VobeSoft users   
avatar
avatar
avatar
+11
User friendly, great service. I like all of the widgets you can use with it.
No calculating module, they say iT will come shortly.
Very good software to implement in the organisation as it is possible to customise it yourself.
I can't think of anything that is missing or doesn't work the way we want to do.
The use of the software is great, also everything is possible in the cloud what makes it easy to work from different locations.
Fleetmanagement, CRM, Customer complaints, Workflowmanagement, communication platform.
It is very effective to get the results you want.
There is not much not to like about the software but if I have to be picky it would be the lack of a way to automate the way our website contact form gets transfered to the VobeSoft software.
Vobesoft is easy to use and has a clean format.
We were able to quickly explain the benefits to the local employees and they consistently implemented the tool after a short familiarization phase.
The amounts of clicks and thus time required is an absolute minimum, as the VobeCustom software allows me to configure things exactly as I like them.
Very transparent and fair price model. Support from the provider.
Efficiency Effectiveness Economical Value for money.
Once you start with it it’s spreading it’s self like a virus in a good way. Makes you think about all not automated processes that you can change using the VobeSoft.
User friendly, great service. I like all of the widgets you can use with it.
No calculating module, they say iT will come shortly.
Very good software to implement in the organisation as it is possible to customise it yourself.
I can't think of anything that is missing or doesn't work the way we want to do.
The use of the software is great, also everything is possible in the cloud what makes it easy to work from different locations.
Fleetmanagement, CRM, Customer complaints, Workflowmanagement, communication platform.
It is very effective to get the results you want.
There is not much not to like about the software but if I have to be picky it would be the lack of a way to automate the way our website contact form gets transfered to the VobeSoft software.
Vobesoft is easy to use and has a clean format.
We were able to quickly explain the benefits to the local employees and they consistently implemented the tool after a short familiarization phase.
The amounts of clicks and thus time required is an absolute minimum, as the VobeCustom software allows me to configure things exactly as I like them.
Very transparent and fair price model. Support from the provider.
Efficiency Effectiveness Economical Value for money.
Once you start with it it’s spreading it’s self like a virus in a good way. Makes you think about all not automated processes that you can change using the VobeSoft.
User friendly, great service. I like all of the widgets you can use with it.
No calculating module, they say iT will come shortly.
Very good software to implement in the organisation as it is possible to customise it yourself.
I can't think of anything that is missing or doesn't work the way we want to do.
The use of the software is great, also everything is possible in the cloud what makes it easy to work from different locations.
Fleetmanagement, CRM, Customer complaints, Workflowmanagement, communication platform.
It is very effective to get the results you want.
There is not much not to like about the software but if I have to be picky it would be the lack of a way to automate the way our website contact form gets transfered to the VobeSoft software.
Vobesoft is easy to use and has a clean format.
We were able to quickly explain the benefits to the local employees and they consistently implemented the tool after a short familiarization phase.
The amounts of clicks and thus time required is an absolute minimum, as the VobeCustom software allows me to configure things exactly as I like them.
Very transparent and fair price model. Support from the provider.
Efficiency Effectiveness Economical Value for money.
Once you start with it it’s spreading it’s self like a virus in a good way. Makes you think about all not automated processes that you can change using the VobeSoft.
Onsite HQ logo
4.8
18

Streamline inspections & work orders with a digital solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.9
    Customer support
    4.9
Pros and Cons from Onsite HQ users   
+10
Overall the experience has been great. The customer service has been really helpful with molding the app to fit what we need.
The only con is that we can not schedule inspections within the app. This must be done on desktop which can be inconvenient if you're on the road and have a last minute inspection.
SENSITIVE CONTENT] was really easy to work with, and took care of everything that we reviewed for our current check lists and look forward to hopefully implement more with our company.
I understand the functionality that location access provides for facilitating productivity, but off of work hours, I find myself disabling location permissions which is tedious after every day.
We couldn't be happier [SENSITIVE CONTENT] and his team have been super helpful with the onboarding and we look forward to working with Onsite HQ for years to come.
There's no custom user options for changing the background colors.
Ease of use in a structured way. Adding photos and notes for better understanding of the issue.
As a result of the use of this software I have been able to easily collect data required to submit for applications to awards for the building.
This software allows me to keep records of every piece of equipment in my building, which is a valuable asset to the operations team. It is easy to use and it is 100% customizable for my use.
I love how convenient, easy to use and efficient Onsite HQ is. We use Onsite as a way to generate covid-19 forms.
The team at Onsite HQ was very responsive and easy to work with.
Digital Checklist - great support for stepwise process.
The software is easy to access with the instant chat support as well as its decrease in time consumption.
Overall the experience has been great. The customer service has been really helpful with molding the app to fit what we need.
The only con is that we can not schedule inspections within the app. This must be done on desktop which can be inconvenient if you're on the road and have a last minute inspection.
SENSITIVE CONTENT] was really easy to work with, and took care of everything that we reviewed for our current check lists and look forward to hopefully implement more with our company.
I understand the functionality that location access provides for facilitating productivity, but off of work hours, I find myself disabling location permissions which is tedious after every day.
We couldn't be happier [SENSITIVE CONTENT] and his team have been super helpful with the onboarding and we look forward to working with Onsite HQ for years to come.
There's no custom user options for changing the background colors.
Ease of use in a structured way. Adding photos and notes for better understanding of the issue.
As a result of the use of this software I have been able to easily collect data required to submit for applications to awards for the building.
This software allows me to keep records of every piece of equipment in my building, which is a valuable asset to the operations team. It is easy to use and it is 100% customizable for my use.
I love how convenient, easy to use and efficient Onsite HQ is. We use Onsite as a way to generate covid-19 forms.
The team at Onsite HQ was very responsive and easy to work with.
Digital Checklist - great support for stepwise process.
The software is easy to access with the instant chat support as well as its decrease in time consumption.
Overall the experience has been great. The customer service has been really helpful with molding the app to fit what we need.
The only con is that we can not schedule inspections within the app. This must be done on desktop which can be inconvenient if you're on the road and have a last minute inspection.
SENSITIVE CONTENT] was really easy to work with, and took care of everything that we reviewed for our current check lists and look forward to hopefully implement more with our company.
I understand the functionality that location access provides for facilitating productivity, but off of work hours, I find myself disabling location permissions which is tedious after every day.
We couldn't be happier [SENSITIVE CONTENT] and his team have been super helpful with the onboarding and we look forward to working with Onsite HQ for years to come.
There's no custom user options for changing the background colors.
Ease of use in a structured way. Adding photos and notes for better understanding of the issue.
As a result of the use of this software I have been able to easily collect data required to submit for applications to awards for the building.
This software allows me to keep records of every piece of equipment in my building, which is a valuable asset to the operations team. It is easy to use and it is 100% customizable for my use.
I love how convenient, easy to use and efficient Onsite HQ is. We use Onsite as a way to generate covid-19 forms.
The team at Onsite HQ was very responsive and easy to work with.
Digital Checklist - great support for stepwise process.
The software is easy to access with the instant chat support as well as its decrease in time consumption.
Blitzz logo
4.7
20

Video-powered technical support platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Blitzz users   
+11
They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us.
If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection.
The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent.
Others programs have too many options and confuse the users.
This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.
Inability to resize photos, overly long photo labels.
Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned.
Take pics of damaged parts/accessories and package received by our customers so we can submit to the carriers for expedited claims & credit processing.
I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.
Blitzz is very easy to use and required little training so that I could get the team up and running quickly. The OCR feature is great and the photos provided what we required for Customer Service.
The leadership of Blitzz was by far the most collaborative and supportive of any customer support technology platforms I have encountered or used.
Excellent Customer Support and Quick deployment.
Ease of use for both the customer and the agent.
Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this.
They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us.
If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection.
The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent.
Others programs have too many options and confuse the users.
This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.
Inability to resize photos, overly long photo labels.
Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned.
Take pics of damaged parts/accessories and package received by our customers so we can submit to the carriers for expedited claims & credit processing.
I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.
Blitzz is very easy to use and required little training so that I could get the team up and running quickly. The OCR feature is great and the photos provided what we required for Customer Service.
The leadership of Blitzz was by far the most collaborative and supportive of any customer support technology platforms I have encountered or used.
Excellent Customer Support and Quick deployment.
Ease of use for both the customer and the agent.
Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this.
They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us.
If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection.
The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent.
Others programs have too many options and confuse the users.
This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.
Inability to resize photos, overly long photo labels.
Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned.
Take pics of damaged parts/accessories and package received by our customers so we can submit to the carriers for expedited claims & credit processing.
I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.
Blitzz is very easy to use and required little training so that I could get the team up and running quickly. The OCR feature is great and the photos provided what we required for Customer Service.
The leadership of Blitzz was by far the most collaborative and supportive of any customer support technology platforms I have encountered or used.
Excellent Customer Support and Quick deployment.
Ease of use for both the customer and the agent.
Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this.
InsightPro logo
4.8
18

Sales & installation, warranty & field management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.8
    Features
    4.4
    Customer support
    4.9
Pros and Cons from InsightPro users   
avatar
+8
Overall it is a good system. I have worked with many CSM over the years and this was easy to pick up on still has some developmental needs but great product.
If there was anything that I would dislike, it would be that sometimes it does not allow all the photos the technicians attach to properly upload.
The Insight team is very helpful and has always responded promptly with any issues that I had in getting them resolved. They made the experience much better.
Weekly email updates that were automatically sent out, being able to schedule one job for multiple techs without having to create another work order.
Overall, the experience has been very positive with InsightPro for tracking our claims thru a specific process and for gathering feedback; I would only suggest a few tweaks to make it even better.
While you can send emails to a customer with a claim, you cannot add an attachment unless you upload it into a "Resource" folder.
The software is fairly user friendly and does help mainstream work in warranties.
This is a great platform for small to large industries looking to keep track of Service or work orders and get the information back as they are at the job.
Extremely user friendly and easy to figure out.
This product lets you build cases for your technicians exactly how you would like them to see it.
All information is in one spot. Very easy to respond to customers quickly.
Overall it is a good system. I have worked with many CSM over the years and this was easy to pick up on still has some developmental needs but great product.
If there was anything that I would dislike, it would be that sometimes it does not allow all the photos the technicians attach to properly upload.
The Insight team is very helpful and has always responded promptly with any issues that I had in getting them resolved. They made the experience much better.
Weekly email updates that were automatically sent out, being able to schedule one job for multiple techs without having to create another work order.
Overall, the experience has been very positive with InsightPro for tracking our claims thru a specific process and for gathering feedback; I would only suggest a few tweaks to make it even better.
While you can send emails to a customer with a claim, you cannot add an attachment unless you upload it into a "Resource" folder.
The software is fairly user friendly and does help mainstream work in warranties.
This is a great platform for small to large industries looking to keep track of Service or work orders and get the information back as they are at the job.
Extremely user friendly and easy to figure out.
This product lets you build cases for your technicians exactly how you would like them to see it.
All information is in one spot. Very easy to respond to customers quickly.
Overall it is a good system. I have worked with many CSM over the years and this was easy to pick up on still has some developmental needs but great product.
If there was anything that I would dislike, it would be that sometimes it does not allow all the photos the technicians attach to properly upload.
The Insight team is very helpful and has always responded promptly with any issues that I had in getting them resolved. They made the experience much better.
Weekly email updates that were automatically sent out, being able to schedule one job for multiple techs without having to create another work order.
Overall, the experience has been very positive with InsightPro for tracking our claims thru a specific process and for gathering feedback; I would only suggest a few tweaks to make it even better.
While you can send emails to a customer with a claim, you cannot add an attachment unless you upload it into a "Resource" folder.
The software is fairly user friendly and does help mainstream work in warranties.
This is a great platform for small to large industries looking to keep track of Service or work orders and get the information back as they are at the job.
Extremely user friendly and easy to figure out.
This product lets you build cases for your technicians exactly how you would like them to see it.
All information is in one spot. Very easy to respond to customers quickly.
ServiceWorks logo
3.8
62

All In One. Effortless. Accessible. Cloud Based Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.7
    Features
    3.8
    Customer support
    4.0
Pros and Cons from ServiceWorks users   
+15
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
We are looking for another program to replace this one since we are very unhappy with the program.
Their system is very user friendly and I love the customization for their format.
The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.
It helped us to move completely remote. My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.
No feature for a PO # which is very critical for our business.
The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs.
Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out.
Overall the software is amazing and easy to use after you played around a bit.
It doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. I would have changed by now and i still might change for next year.
I do like the ease of setting up jobs to configure for my business.
In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs.
It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.
Good, customer service may not get to you TODAY, but will return your call. SENSITIVE CONTENT] was / is VERY patient and helpful with us.
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
We are looking for another program to replace this one since we are very unhappy with the program.
Their system is very user friendly and I love the customization for their format.
The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.
It helped us to move completely remote. My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.
No feature for a PO # which is very critical for our business.
The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs.
Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out.
Overall the software is amazing and easy to use after you played around a bit.
It doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. I would have changed by now and i still might change for next year.
I do like the ease of setting up jobs to configure for my business.
In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs.
It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.
Good, customer service may not get to you TODAY, but will return your call. SENSITIVE CONTENT] was / is VERY patient and helpful with us.
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
We are looking for another program to replace this one since we are very unhappy with the program.
Their system is very user friendly and I love the customization for their format.
The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.
It helped us to move completely remote. My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.
No feature for a PO # which is very critical for our business.
The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs.