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Kisi vs Brivo Access Comparison (2026)

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Kisi

Brivo Access

Overview

Kisi is a cloud-based secure access control system designed to help enterprises across various industries such as real estate, IT, healthcare, education, and manufacturing manage door access for authorized personnel or visitors using a combination of sensors and mobile devices.

Brivo Access is the global leader in mobile, cloud-based access control management and smart spaces platforms for commercial real estate, multifamily residential and large distributed enterprises.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.1

Value for money

Ease of use

Features

Customer support

75%

would recommend this app

4.3

Value for money

Ease of use

Features

Customer support

63%

would recommend this app

Pros

“After researching further, we also found many other reviews describing almost identical experiences following Kisi’s new billing changes:”

Fiona S.

Managing partner

“The nfc is very finicky so if you plan on that being your main access method, maybe look into another system.”

Adam M.

Owner

“The only communication we received was a vague email saying 'update your payment information.'”

Fiona S.

Managing partner

Pros

“We always enjoyed using Brivo - Their customer support was fantastic, and we also received an answer if we ever came across any issues - we were looking into the Bluetooth access with our system but i think ours was outdated,”

Theresa I.

Owner

“It would have been nice had Brivo issued a warning that they were about to raise their monthly rates substantially when they sold us on the required upgrade.”

Peter Z.

President

“The best thing about brivo is that i am able to use my phone to unlock any door im near without having to look for keys.”

Mark B.

Vice President

Cons

“Their listed phone number is non-functional. When we explicitly requested a phone call via email to resolve a significant billing dispute, they refused and stated they only communicate via email.”

Fiona S.

Managing partner

“We have been a long-time Kisi customer operating a coworking and event space business, and our recent experience with the company has been one of the most frustrating and disappointing vendor experiences we have encountered in years.”

Fiona S.

Managing partner

“Lack of customer service — one single representative handles all inquiries including billing, support, and disputes.”

Fiona S.

Managing partner

Cons

“To my real estate friends, run from this product due to the customer service.”