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Eptura Asset vs Fiix Comparison

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Good recommendations?

Fiix logo

Fiix

90pts

Overview

Category Leaders

Eptura Asset is an asset and maintenance management software for medium to large-scale operations that aims to help organizations...

Category Leaders

Fiix is the only cloud-based maintenance management platform helping teams manage assets, work orders and parts with super-charged...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

85

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

45

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

190

5

4

3

2

1

67

80

23

10

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

4.5

621

5

4

3

2

1

340

235

38

5

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

It is good for keeping up with work and when all the change-over bugs are worked out - it will be good.
So far the product has been pretty good for us. If I had one recommendation off the top of my head, can you please add a "create work order " from the individual asset screen.
Very easy to use and great support, that's it I have no more do not feel like writing a book what I like about it is here short and sweet.

Pros

The best feature about fiix for me is the organisation of assets and their logical accessibility. Ease of use was another plus as it did not take long for me to pick up the software.
Fiix is an amazing Software, very easy to use, a lot of useful features and data import/export capability which allows you to perform different analysis. Customer service is excellent.
I love how the search feature and filters are customizable and allows to easy find anything whether by assett number or user. The design is also nice, very clean and easy on the eyes.

Cons

That is their biggest complaint is not being able to navigate very easily. The 15 minutes before the program logs you out automatically is very inconvenient.
Our techs are looking for the work orders that are complete on their ipads and when they can't find them they think they lost it totally.
To say that customer service was bad is not accurate because it would imply that customer service actually exists.

Cons

Initially difficult to set up and adding features is also time consuming. The reports are missing stages of completion, completed works with dates.
In a year where every business has to adapt and make compromise in regards to what they offer and how it is paid for , Fiix have been extremely unhelpful - and actually quite rude.
The lack of intuitiveness in locating the correct screen on which to log data.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features82
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Accounting
  • Asset Categorization
  • Asset Images
  • Asset Library
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Calendar Management
  • Calibration Management
  • Check-in/Check-out
  • Commercial Properties
  • Compliance Management
  • Contact Database
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Depreciation Management
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Asset Management
  • Facility Management
  • Fixed Asset Management
  • For Airlines
  • For Mechanical Equipment
  • For Schools
  • Fuel Tracking
  • Historical Reporting
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Tracking
  • KPI Monitoring
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Parts Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Appointments
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Root Cause Analysis
  • Routing
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Service History
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • User Management
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features98
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Accounting
  • Asset Categorization
  • Asset Images
  • Asset Library
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Calendar Management
  • Calibration Management
  • Check-in/Check-out
  • Commercial Properties
  • Compliance Management
  • Contact Database
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Depreciation Management
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Asset Management
  • Facility Management
  • Fixed Asset Management
  • For Airlines
  • For Mechanical Equipment
  • For Schools
  • Fuel Tracking
  • Historical Reporting
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Tracking
  • KPI Monitoring
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Parts Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Appointments
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Root Cause Analysis
  • Routing
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Service History
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • User Management
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations12
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

AT
AvatarImg

Adam T.

Food Production, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

Hensall Coop _ Adam Thompson

Reviewed 4 years ago

Easy to keep track of things. Mobile app is super handy for ton the go work and history

Pros

Easy asset tracking Easy work order history Easy asset management

Cons

With us being a bit of an oddball in the industry having multiple locations and only one maintenance department it is sometimes difficult to keep track of all work orders as an end user as the techs dont have the access to the "all site" function like admins do. Also a bit of a learning curve but once you get used to it its good.

BC
AvatarImg

Brandon C.

Transportation/Trucking/Railroad, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

Great product

Reviewed 4 years ago
Pros

asset management, scheduled maintenance

Cons

No offline feature available as of yet. We use this system on our marine vessels and internet service isn't always available in some areas.

Vendor response

Hi Brandon, it's so great to hear that you're enjoying our CMMS and utilizing scheduled maintenance. Our new mobile app offers an offline feature that will allow your team to use Fiix in your marine vessels. Any data you enter will sync back to the CMMS when you are in a place with WiFi. Our Customer Success team will reach out to help you get started on the app. In regards to your offline feature...

ZK
AvatarImg

Zakary K.

Farming, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fiix logo

Fiix

Fiix is pretty good

Reviewed 4 years ago
Pros

Scheduled maintenance and asset management

Cons

Would like to have the ability to get tiered accounts Based on what the users functions are.

SV
AvatarImg

Sid V.

Industrial Automation, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fiix logo

Fiix

Easy to set up

Reviewed 4 years ago

We use only a small portion of the software's capabilities. Does an excellent job for the cost.

Pros

Excellent for asset management and scheduling tasks.

Cons

Inconsistent printing between browsers. If i use Firefox or IE to access the web portal and print off work orders the text is misaligned.

CW
AvatarImg

Curt W.

Civic & Social Organization, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

Review

Reviewed 5 years ago

Asset management, work orders

Pros

Range of asset control options, ease of data input

Cons

Lag time but probably due to wifi issues

tm
AvatarImg

thomas m.

Machinery, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Fiix logo

Fiix

Fiix my stuff

Reviewed 4 years ago
Pros

What I like the best is the ability to store files. Under each asset you are able to store documents pertaining to that asset.

Cons

This is a very smart software. I don't really have a con about it. I like to use it and it easy to use.

cc
AvatarImg

carson c.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fiix logo

Fiix

Fiix review

Reviewed 4 years ago

great I like the software

Pros

Work Instructions and completion note sections

Cons

The software does not auto add the asset information to the work orders.

RK
AvatarImg

Rajesh K.

Apparel & Fashion, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

Best Software for Maintenance

Reviewed 2 years ago

It was best option for the Asset maintenance and Asset Tracking . It is easy to under stand and analyze the Data.

Pros

visibility wise good . Dashboard and Analytics it was shows value of the maintenance strategy

Cons

Category , because here not available of sub categories

DH
AvatarImg

Dominic H.

Utilities, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

CMMS begineer

Reviewed 4 years ago
Pros

The mobile app for field personal and the scannable info tags for assets are extremely useful.

Cons

I would like to see more asset record info be available on the mobile app.

JP
AvatarImg

Jeff P.

Museums and Institutions, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Fiix logo

Fiix

Comments from a Zoo/Aquarium User

Reviewed 4 years ago

In general, as someone who is exploring the features, I feel this software has great potential in our operation.

Pros

The software is somewhat user-friendly however there are many "hidden features" yet for me to find. It is difficult for the end-users, maintenance workers, to use the system and they end up printing the work orders.

Cons

If the functionality of the mobile app was improved, this would be a great asset.

Vendor response

Hi Jeff, Thanks for your review. We are sorry to hear that you find Fiix and our mobile app difficult to use for end users. We do offer free on-demand training that can help your team feel comfortable with Fiix. We'll make sure your Customer Success Manager reaches out with a link to these sessions.

TG
AvatarImg

Travis G.

Oil & Energy, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

travis glass review

Reviewed 4 years ago

fiix has helped us get a better handle on our SMs and overall tracking of our equipment

Pros

asset movement easy to use work orders and SMs super helpfull

Cons

there are some small bugs in the system like on the work order page if you click one and go back it goes back to the top of the screen

BC
AvatarImg

Bruce C.

Consumer Goods, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

The Ease and Functionality of Fiix

Reviewed 4 years ago

Thrilled with Fiix. It has transformed our timeliness and tracking of work requests for the production floor. Our up time has improved and the reports and graphs that can be generated really detail out the application of Fiix for our plant. Great Product!!

Pros

Fiix software has a been a game changer for our manufacturing location. Its ease of use and implementation allowed us to get up to speed quickly and get our production team on board within just a few short weeks. The QR code scan to enter work orders makes it so easy for anyone to submit requests for all kinds of reasons from safety to breakdowns.

Cons

Would like to be able to include more than one picture with the work request after using the QR code to generate the work request. Also, would like to see a fast way to generate an asset list from the asset inventory.

MB
AvatarImg

Mario B.

Consumer Electronics, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fiix logo

Fiix

Great software to keep track of assets!

Reviewed 5 years ago

Overall a great software for asset management and maintenance.

Pros

The software is easy to use. Anyone can pick it up within a couple of hours. It pretty much have been set up out of the box type of software. It is very detailed and organized. Works on desktop and mobile. Great customer service.

Cons

Not really a bad thing but there were so many features and tools available. It could be a bit overwhelming at first.

GT
AvatarImg

Gregory T.

Electrical/Electronic Manufacturing, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fiix logo

Fiix

Very powerful tool.

Reviewed 6 years ago

I am able to eliminate the need to store data and reports on our internal network. Everyone can go to the site and see all the work that's been performed on an asset.

Pros

I like the amount of Historical Data it stores. Amount of data I can enter for a part, asset, location. I like how it links everything to an asset, work orders, PMs, spare parts, BOMs.

Cons

I can't use a barcode scanner at a desktop computer to locate a spare part. I need to use a phone or tablet. It takes a lot of effort to train and educate employees on how to use it religiously. Spare part counts are always off. Comments on work reports are lacking/missing. Report writing is difficult; this should be set up more like creating a filter. I wish I could get technical support without the Fiix team always trying to sell me something. I want more people to use it, but buying licenses for each is expensive for the little amount of time each would use it.

DC
AvatarImg

David C.

Facilities Services, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Fiix logo

Fiix

Fiix review

Reviewed 4 years ago

Asset tracking was the biggest advantage to me using Fiix.

Pros

Fiix seems to be a great tool for asset tracking, repair and maintenance tracking. It gives you reminders for services that have a schedule. I liked the program, but,,,,,, read below in the cons!

Cons

I started out like wild fire when we were given Fiix to use. As a 2 man operation, I felt this would be a great tracking tool for our scout camp. Needless to say Fiix is VERY time consuming for entering in all your assets and information. At the end of the first year I pushed for a second year to try to make it work. Our administrative staff wanted every work order entered to track our jobs and repairs....

Vendor response

Hi David, thank you for your review. We're sorry to hear that Fiix is taking so much time to set up and use. It is designed to be able to make your maintenance processes more efficient, so we would love to learn more about how we can minimize administrative time for you. We do offer the ability to mass import your assets and information from a csv file and offer a mobile app that will help you enter work order information quickly. We have been doing some training for other scouts camps and will reach out to include you in these sessions to make sure you can use these two features to get the most out of your software!

NA
AvatarImg

Nanda A.

Fishery, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fiix logo

Fiix

Our progress with Fiix

Reviewed a year ago

it is still and will be the only comfortable software or application to maintain assets in our tiny company

Pros

Mobile application and asset tracking are the most valuable feature in Fiix, this help me track and tag any IT assets on our company. basically, tracking asset is so easy only by scanning the barcode or QRcode

Cons

the asset recording is pretty hard to do, I am only a free trial user so maybe that is the reason i have such struggle. importing/exporting assets list from csv or any other data based file will be great. also sometimes the barcode or QRcode did not worked properly when scanned by Fiix mobile app

DO
AvatarImg

Douglas O.

Utilities, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fiix logo

Fiix

Great features at a great price point

Reviewed 4 years ago

Overall, my experience has been very good. Customer service is quite good and they really do work to make the customer happy.

Pros

The product is cloud based and includes a mobile app which is extra on many systems. Fiix is feature rich and easy to learn. Coming from an EAM background, I found Fiix includes most of the features customers actually use in a full-blown EAM system. Fiix has very good reporting features.

Cons

Importing is easy but once assets are imported, they are difficult to edit in batch mode. For example, both the asset code and asset name are unique fields. If you need to rename a lot of assets, the import feature will not work because it sees the new name as a new asset and wants to create new assets rather than update existing assets. It would be more useful if the asset code were the only unique field so batch updates could be done with the import feature. The Professional Plan limits asset list downloads to 300 pages which amounts to less than 1500 assets. This is not adequate for any of the systems I've implemented over the years. You must upgrade to the Enterprise Plan to remove this limit.

JP
AvatarImg

Jagger P.

Consumer Goods, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Fiix logo

Fiix

My Experience with FIIX CMMS Software

Reviewed 5 years ago

FIIX has helped me to keep track of Asset Register, Maintenance Record and manage my buffer stores spare parts inventory. This has led to Asset Reliability improvements for our Business.

Pros

It is user friendly in work order process cycle , Planned Maintenance setup and Stores spare part management

Cons

Building of customised report is not so easy

AvatarImg
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Bryan C.

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

This has been exactly what we wanted for a price we were willing to pay.

Reviewed 6 years ago

Tracking and reporting on work requests. Asset tracking and preventative maintenance scheduling.

Pros

The import utility for this software will get you to a fully functioning facility management system to take work requests and track assets. Very easy to use and lots of valuable data on the completed work done by your department. The preloaded reporting is great. We have been extremely happy with this software.

Cons

The custom report writer will take some time to learn if you're not familiar with it. Being able to attach a file to a guest submitted report would be nice.

RH
AvatarImg

Ryan H.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fiix logo

Fiix

This will carry us through scaling up

Reviewed 4 years ago

I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.

Pros

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Cons

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

ch
AvatarImg

chris h.

Consumer Goods, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fiix logo

Fiix

good cmms system works as it should

Reviewed a year ago

Fiix is a fairly good cmms system the setup and instruction was very good, getting my engineers on board is a little harder.

Pros

importing our asset list in from excel was a great help once you understand how to do it

Cons

not being able to import our stores in from excel. typing everything in one line at a time is taking forever.

AR
AvatarImg

Verified reviewer

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Fiix logo

Fiix

Good value for the pricing.

Reviewed 4 years ago

Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.

Pros

Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.

Cons

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.

AR
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Verified reviewer

Marketing and Advertising, 10,001+ employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fiix

Cloud-based maintenance and asset management tool that you should definitely try

Reviewed 5 years ago

We use it for our asset management and maintenance. We are happy with the tool.

Pros

Import maintenance data via mobile devices. This feature is life saver at times. Schedule maintenance with specific events are alarms. Best video tutorials to learn the tool quickly.

Cons

At times I did encounter some formatting issues. But that is not a big issue to report. The tools works like a charm

RP
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Rob P.

Construction, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Fiix

Reviewed 4 years ago

It is a lot to learn. The visual lessons are very helpful. Over all it is a good program.

Pros

I like the way parts are ordered against a w/o and they are automatically assigned to that asset.

Cons

I cannot write pm's in the system without assigning them to a specific person. I would rather be able to have the pm's assigned to a group instead of one person. That way I am not overloading one person.

Vendor response

Hi Rob, thanks for the review. We're glad that you like our parts module. We're sorry to hear that you haven't been able to assign a PM to a group This is a feature that is offered in Fiix. We will make sure your Customer Success Manager gets in touch so that you can start assigning your PMs to groups!

SD
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Steve D.

Food Production, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Fiix review 6-3-20

Reviewed 4 years ago

pleasing just learning the system and getting things set up . This system was dropped in my lap with no other training so the problems i am having is probably from lack of knowledge.

Pros

it is very in depth on the asset side but a little hard to modify once the asset has been set up or to remove some things or change the description... Maybe from lack of knowledge of the system or access but still hard to modify changes to assets and equipment.

Cons

Hard to navigate through when setting up and making changes.

Vendor response

Hi Steve. You may be interested in our complimentary online training webinars. There are 6 different courses, designed to onboard new team members using the Fiix CMMS, or to give existing users a refresher on the basics. The courses focus on broader product knowledge rather than specific implementations, and they're run by a live facilitator who can help answer your questions. You can view the course topics and sign up here: https://helpdesk.fiixsoftware.com/hc/en-us/articles/360042583091-Online-Introductory-Training?_ga=2.44954532.1056544021.1592849192-91338968.1578424739 Additionally, your customer success manager will be in touch to make sure that you have all the resources you need to become a pro with your Fiix CMMS!