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Fiix

The easiest way to plan, track, and optimize maintenance.

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Fiix Pricing, Features, Reviews and Alternatives

Fiix product overview

Price starts from

45

Per month

Per Feature

What is Fiix?

Fiix, by Rockwell Automation company, is the #1 maintenance management platform. It combines asset, work order, and parts management tools with high-powered cloud and mobile capabilities, the most open integration network, and AI-driven insights. Get a complete view of work, parts, costs, schedules, and KPIs. Connect shop floor IoT solutions and corporate IT systems to improve asset performance, communication, business results, and sustainability. Join over 3,000 companies using Fiix.

Key benefits of using Fiix

- Submit an unlimited number of work requests (even if you're not a user)
- A native mobile app that can be accessed with or without an internet connection
- Completely customizable work request forms, fields, workflows, dashboards, and more
- The most open integration network available with the ability to connect to any shop floor IoT system or business IT software
- A custom report builder that sends reports about things like total maintenance costs and PM compliance straight to your inbox
- The ability to manage metrics, inventory, scheduled maintenance, and more across multiple sites

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support

Training options

Live Online
Videos
Webinars
In Person
Documentation

Fiix pricing information

Value for money

4.4

/5

536

Starting from

45

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Fiix features

Functionality

4.2

/5

536

Total features

90

14 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
API
Third Party Integrations
Customizable Reports
Workflow Management

Fiix users reviews

Overall Rating

4.4

/5

536

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.45/10
Rating distribution

5

4

3

2

1

278

214

37

5

2

Pros
The best feature about fiix for me is the organisation of assets and their logical accessibility. Ease of use was another plus as it did not take long for me to pick up the software.

CS

Can S.

Fiix is an amazing Software, very easy to use, a lot of useful features and data import/export capability which allows you to perform different analysis. Customer service is excellent.

PY

PEDRO Y.

I love how the search feature and filters are customizable and allows to easy find anything whether by assett number or user. The design is also nice, very clean and easy on the eyes.

DW

David W.

Cons
Initially difficult to set up and adding features is also time consuming. The reports are missing stages of completion, completed works with dates.

SS

Siegfried S.

In a year where every business has to adapt and make compromise in regards to what they offer and how it is paid for , Fiix have been extremely unhelpful - and actually quite rude.

AR

Anonymous Reviewer

The lack of intuitiveness in locating the correct screen on which to log data.

TB

Terry B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Engineering system

Reviewed a year ago

Fiix MACMMS is very reliable and easy to use in our hotel especially our engineering department. Beforem they are using Excel to record all work order until work completed and it's very hard for us to trace the work order because of this manual system. But after deploying the FIIX, our job makes easier and the response time to attend to our guests' needs is now very fast.

Pros

The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup.

Cons

I wish we could also add/change a logo to our company logo under basic plan because it's not applicable to our existing plan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fiix Fixed our Maintenance Organization

Reviewed 2 years ago
Pros

Fiix is an incredible package for companies looking for a flexible CMMS. The Work Order System and it's flexibility to schedule tickets to Machines, Assets or Projects is very useful in our organization. We have a smaller maintenance department so we mix our activities with both in-house and contracted technicians. The Work Order system allows for us to assign an open ticket to a project that can then be tracked and closed after the vendor has completed the work.

Cons

When it comes to a downside to this software I haven't really found one yet. The customer service and flexibility has made it very easy to transition. If I had to point to one thing it would be that we could reuse some of our field names from the old database, but this was easily overcome by a great on-boarding. experience

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good value for the pricing.

Reviewed 2 years ago

Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.

Pros

Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.

Cons

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This will carry us through scaling up

Reviewed 2 years ago

I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.

Pros

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Cons

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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14 months into FIIX use

Reviewed a year ago

Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month.

Pros

The open architecture and ease of adding assets and PMs

Cons

The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining

Fiix FAQs and common questions

Q. What type of pricing plans does Fiix offer?

Fiix has the following pricing plans:
Starting from: $45.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Fiix?

Fiix has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Fiix support?

Fiix supports the following languages:
Danish, English, French, German, Polish, Portuguese, Spanish, Swedish


Q. Does Fiix support mobile devices?

Fiix supports the following devices:
Android, iPad, iPhone


Q. Does Fiix offer an API?

Yes, Fiix has an API available for use.


Q. What other apps does Fiix integrate with?

Fiix integrates with the following applications:
Infor Cloud ERP, Dynamics 365, NetSuite, SAP Business One, Sage 500, SAP HANA Cloud, Workday HCM, Oracle Cloud Financials, Microsoft Power BI, Geotab, JD Edwards EnterpriseOne


Q. What level of support does Fiix offer?

Fiix offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

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