Fiix Pricing, Features, Reviews & Alternatives

Fiix

The easiest way to plan, track, and optimize maintenance.

4.41/5 (528 reviews)

Fiix overview

What is Fiix?

Fiix, a Rockwell Automation company, is the #1 maintenance management platform. It combines asset, work order, and parts management tools with high-powered cloud and mobile capabilities, the most open integration network, and AI-driven insights. Get a complete view of work, parts, costs, schedules, and KPIs. Connect shop floor IoT solutions and corporate IT systems to improve asset performance, communication, business results, and sustainability. Join over 3,000 companies using Fiix.

Fiix’s cloud-based CMMS helps you manage multiple businesses, divisions, facilities, or locations from one central database. Access Fiix with a web application or native mobile app designed for Android and iOS devices. Connect to the app even if you don't have an internet connection so you can work from anywhere, any time.

Create, manage, track, and assign unlimited work orders, and receive notifications when a work order is assigned or completed. Take care of to-do lists without barriers by attaching images, videos, and files to work orders, viewing detailed work instructions, and tracking time spent, and parts used. Preventative maintenance work orders can be created automatically from time, date, meter, or condition-based triggers.

Connect shop floor IoT solutions, parts suppliers, contractors, and corporate IT systems quickly and easily to improve the way physical assets and people interact and drive better business outcomes.

Track and optimize asset performance by collecting all asset information in one place so you can keep equipment available, safe, and productive. Maintenance work recorded in Fiix is linked with your assets so you can get a complete view of asset status, repair history, maintenance costs, and more. Track equipment usage and pull up information quickly with asset hierarchy and QR code scanning capabilities.

Purchase and organize inventory, and use the parts forecaster tool to predict upcoming parts usage so you can get the right parts at the right time. View KPIs in real-time, create benchmarks, and make data-driven decisions without sifting through a pile of numbers with customized dashboards and reports sent straight to your inbox.
www.fiixsoftware.com

Pricing

Starting from
$45/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English
Fiix screenshot: Fiix CMMS DashboardFiix screenshot: Fiix Work orderFiix screenshot: Work orderFiix screenshot: Asset OverviewFiix screenshot: Fiix IntegrationsFiix screenshot: Fiix Mobile App

Fiix user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.3
  4.4
James A.

Fiix Fixed our Maintenance Organization

Used daily for 6-12 months
Reviewed 2020-09-03
Review Source: Capterra

Pros
Fiix is an incredible package for companies looking for a flexible CMMS. The Work Order System and it's flexibility to schedule tickets to Machines, Assets or Projects is very useful in our organization. We have a smaller maintenance department so we mix our activities with both in-house and contracted technicians. The Work Order system allows for us to assign an open ticket to a project that can then be tracked and closed after the vendor has completed the work.

Cons
When it comes to a downside to this software I haven't really found one yet. The customer service and flexibility has made it very easy to transition. If I had to point to one thing it would be that we could reuse some of our field names from the old database, but this was easily overcome by a great on-boarding. experience

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan H.

This will carry us through scaling up

Used daily for less than 6 months
Reviewed 2020-09-08
Review Source: Capterra

I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.

Pros
I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Cons
There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donny S.

Fiix

Used daily for 2+ years
Reviewed 2021-04-21
Review Source: Capterra

Since our facility has been using the Fiix software our maintenance program has improved greatly. We have set up KPIs to track different maintenance activities. They also have an app that works very well and is easy to use. As a maintenance manager it is important to have a solid CMMS system in place and Fiix has checked all of those boxes for our organization.

Pros
The Fiix software is east to navigate and use. Over the last few years we have been utilizing this software and have built our CMMS with the support of the Fiix team. They are very responsive to suggestions and continue to advance with new improvements. From an administrator stand point this platform allows us to create, move, and change our assets. As well as simply creating and changing our PM tasks and Scheduled Maintenance activities. We have also started a through put process to maximize our run time and optimize our true Pm activities.

Cons
The only area that I struggle with is the report generation. Although, if I ever have a need or a question the Fiix team is readily available and able to offer support in either building a specific report or walking me through the process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Good value for the pricing.

Used daily for 2+ years
Reviewed 2020-09-15
Review Source: Capterra

Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.

Pros
Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.

Cons
Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Aaron D.

14 months into FIIX use

Used weekly for 1-2 years
Reviewed 2020-12-28
Review Source: Capterra

Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month.

Pros
The open architecture and ease of adding assets and PMs

Cons
The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Fiix pricing

Starting from
$45/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Basic: $45 per user, per month.
Professional: $75 per user, per month.
Enterprise: Custom pricing.

Fiix features

API
Activity Tracking
Alerts/Notifications
Audit Trail
Compliance Management
Customizable Reports
Document Management
Inventory Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Status Tracking
Third Party Integrations
Workflow Management

Access Controls/Permissions (681 other apps)
Activity Dashboard (865 other apps)
Audit Management (562 other apps)
Billing & Invoicing (571 other apps)
Data Import/Export (670 other apps)
Search/Filter (640 other apps)

Additional information for Fiix

Key features of Fiix

  • A set of indicators that tracks how well an organization, a division, or a particular project are performing
  • Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
  • Access the software remotely via mobile devices
  • Access to a library of manufacturing parts, models, and specs
  • Add customized logos and colors to the interface
  • Alerts/notifications within the system
  • Allows for integration with other systems/databases
  • Alter the layout and content of reports
  • Assemble applications and processes by dragging over and arranging pre-built components
  • Assess and plan maintenance operations and updates to ensure longevity of physical assets
  • Assign available resources (human and/or non-human) to various projects and tasks
  • Business with more than one location/store
  • Buy necessary items in compliance with established business policies
  • Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history
  • Collect, upload, store, and share all documents in a centralized location making it easier for everyone involved to access information
  • Compare key metrics for the business against prominent players in the industry
  • Create a new work order
  • Create quotes/proposals and maintain a central repository of previous quotes
  • Create work orders and track their status to completion
  • Create, design, and visually represent processes within the software
  • Create, manage, and share multiple calendars
  • Create, send, and track purchase orders and their statuses
  • Efficient and effective use of an organization's human capital
  • For residential properties
  • For Schools
  • Identify an individual's or an asset's location at any given point in time
  • Identify and analyse the reasons behind accidents
  • Identify and track items using barcode tags or RFID (radio-frequency identification) tags that contain electronically-stored data
  • Identify, resolve and restore unplanned service failures/disruptions or injuries
  • Improve business process by accessing more features and applications by combining third party integrations
  • Integrate with a third party accounting system
  • Integrate with existing ERP systems
  • Maintain personal certifications/qualifications
  • Manage adding fixed assets to proposed budgets
  • Manage all job information in one place
  • Manage and handle various international currencies
  • Manage assets throughout their lifecycle to optimize profit
  • Manage the maintenance of building facilities
  • Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed
  • Monitor and track project related activities based on various metrics
  • Monitor assets (i.e. equipment, tools, software, hardware, etc.) lifecycle and usage from acquisition to retirement
  • Monitor product stock levels
  • Monitor the movement and quantities of inventory items
  • Notices sent to individuals when a task, deadline, appointment, or activity is approaching
  • Pay employees in multiple countries using correct currencies and correct tax deduction amounts
  • Plan availability and assign specific time slots for tasks and resources
  • Planned maintenance based on the condition of the asset
  • Planned maintenance based on time or event-based triggers
  • Receive information and notification of changes as soon as they are available
  • Recognize and support multiple languages/dialects
  • Record and monitor cost related information of assets (i.e. budget for assets, equipment costs, revenues, etc.)
  • Reporting on changes over time to the state of a request, a process, or an object
  • Schedule predetermined or ad hoc maintenance services and labor requests
  • Schedule the calibration of instrumentation and maintenance requirements
  • Send mail based on customer behavior
  • Set a time to generate routine reports automatically
  • Specific for mechanical assets such as tools, vehicles, factory equipment, etc.
  • The ability to identify a barcode on or within an image or packaging
  • The ability to scan barcodes to ensure accurate pricing and label tracking
  • Track and manage non-adherence to policies in a service, product, process, or supplier behavior
  • Track and manage the quantity of resources on hand to maintain proper supply
  • Track and oversee work orders assigned to technicians
  • Track changes and view date/time records
  • Track inventory levels and usage of parts, manage re-stocking
  • Track the duration and expiration of warranty as well as any obligations by the company under that warranty
  • Track the location of specific equipment at all times
  • Track the status of assets and whether they're checked in or out
  • Track work performed and resources used for past customers, sites, or assets
  • Track, manage, control and monitor worksite inspections to remain compliant with industry standards
  • View and track pertinent metrics
View All Features

Benefits

- Submit an unlimited number of work requests (even if you're not a user)
- A native mobile app that can be accessed with or without an internet connection
- Completely customizable work request forms, fields, workflows, dashboards, and more
- The most open integration network available with the ability to connect to any shop floor IoT system or business IT software
- A custom report builder that sends reports about things like total maintenance costs and PM compliance straight to your inbox
- The ability to manage metrics, inventory, scheduled maintenance, and more across multiple sites