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Masters Pro

Booking platform for beauty professionals

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Masters Pro Reviews

Overall rating

4.7

/5

10

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.7/10

Reviews by rating

Pros and cons

I like pretty much everything. I like the online booking system, I like how the home screen outlines all your profit for the week, and that it goes by each day as well.
I love that you have the ability to customize your page. I love the fact that it keeps track of your clients for the week and tallies of how much money you’ve made profit for the week.
Also, I like how I can go into each appt and change the tie duration of a service for a specific client, I can add deposits, discounts, it’s just so awesome.
No other times are showing available for them to book which is an inconvenience for me because then I have to manually book their appointment.
There’s no way for me to talk to somebody directly via email chat and the phone number listed does not work.
I missed the client deposit feature, but they say they are working on it. I've placed a notice about the deposit on my booking page and added this info to my reminders template.
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10 reviews

Recommended

OB
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Olivia B.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's helping me to grow my business and establish the work-life balance.

Reviewed 10 months ago

I like the app very much. I really don't know how I lived before! Another big plus is that they have excellent customer support. It's live and with a real person. I remember when I started setting up my business I have some questions and I wrote them in the chat and I was so surprised at how quickly they answered me! Like in minutes. In other services I remember it could take a day or two to receive a response...

Pros

Online booking is awesome! I added the link to my Instagram bio and clients keep booking with me wherever they are ready. I spent hours scheduling clients, texting them, receiving calls, etc. Now the select services, available time, and done! I received a notification that they booked with me. I can accept or decline it. I also like client reminders. They are not sent automatically, but they are fully...

Cons

I missed the client deposit feature, but they say they are working on it. I've placed a notice about the deposit on my booking page and added this info to my reminders template.

Vendor response

Hi, Olivia! Thank you so much for your review. We're now working on the client deposit implementation. We're very happy that you have used our app for so long and that it helps you to manage your business.

BH
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Brandi H.

Cosmetics, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pleased Customer!

Reviewed 9 months ago

Overall, it’s been a good experience very easy to use app.. like if a lot.

Pros

I like most that is very easy to use, showing me all my appointments for the week and my earnings for that week.

Cons

The only thing that I wish was different is that you can actually change the time of your working hours for a particular day. Versus having to change your work hours permanently. For example, say my work Monday - Friday is 9 to 5. Let’s say one week I need Wednesday not to be 9 to 5 and I need to modify that particular day. I cannot do that unless I change the working hours and it’ll change it for that day the entire month. It would be nice to modify one particular day as far as how was your available if needed.

Vendor response

Hi Brandy! We appreciate your feedback. We're planning to implement more features to make scheduling more flexible.

TC
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Terea C.

Cosmetics, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Help me

Reviewed 10 months ago

Overall, I love the app. If those two key things could get fixed, I would definitely be a longevity customer to continue my business.

Pros

Pros of this software is it’s easy to use. I love that you have the ability to customize your page. I love the fact that it keeps track of your clients for the week and tallies of how much money you’ve made profit for the week. I love that it sends out reminders to the clients and thank you text messages after their service.

Cons

Cons for me would be the time available as I’ve stated previously my clients get on there and my hours are from 9 AM to 11 PM but the only time available that they’re seeing to book on their end is the first one at 9 AM. No other times are showing available for them to book which is an inconvenience for me because then I have to manually book their appointment. Another con is not having a different...

Vendor response

Hi Terea. Thank you for your review! We have the live support chat in the app (Messages/Masters Support Team Chat), please send us a message about you difficulties with the booking time and we will help you to solve it. We appreciate your feedback on other issues and we'll considering them in future releases.

LH
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Lisa H.

Cosmetics, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Masters Review

Reviewed 9 months ago

It’s a good program but missing key esthetics features

Pros

It’s easy to use, wish it had capability to down load consent forms and medical forms

Cons

Wish there were services just for estheticians. Consent forms, medical release

Vendor response

Hi Lisa! Thank you for your review. Your feedback is essential to us. We will contact you via our chat in the app to discuss these important improvements that will help to run your business.

JW
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Julia W.

Cosmetics, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Masters Pro has boosted my business!

Reviewed 9 months ago

I love this app, it’s made my life easier. I feel like now I’m more put together and I have boundaries with my work & clients because I have set hours opposed to using a physical calendar book where it was easy to overbook myself.

Pros

I like pretty much everything. I like the online booking system, I like how the home screen outlines all your profit for the week, and that it goes by each day as well. I like that I have reports of my profits for each month and records of what I spent for my business each month. Also, I like how I can go into each appt and change the tie duration of a service for a specific client, I can add deposits, discounts, it’s just so awesome !

Cons

Truly there isn’t anything I don’t like.

Vendor response

Hi Julia! We appreciate you sending us your feedback.

JF
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Jessy F.

Recreational Facilities and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bessst product for booking

Reviewed 10 months ago
Pros

I like everything about it ! Staying organized being able to send confirmation tests and have actual client confirm online

Cons

It can be a little costly and doesn’t offer promoting

Vendor response

Hi Jessy. Thank you so much for your feedback!

FO
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Franzia O.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Masters Pro lifesaver

Reviewed 10 months ago

I have more time and an up to date on appointments and reminders are such a lifesaver. It was very time consuming before, now you just cancel an appointment and is automatically is the available again.

Pros

It helps with all the specific times I needed, is very friendly and works the reminders by itself.

Cons

Honestly I can’t complain I love everything so far and makes my job so much easier as it is.

Vendor response

Hi Franzia. Thank you so much for your feedback. We're very happy that we help you to manage your business.

KC
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Kristie C.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great booking platform for beauty services

Reviewed 10 months ago

Great and fast customer service

Pros

The ease of this platform not only for me but also my customers.

Cons

Can’t setup different hours for multiple months

Vendor response

Hi Kristie. Thank you for your review. We are planning to make scheduling more custom. Follow our future releases.

BM
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Beatriz M.

Cosmetics, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Effective and creative tools

Reviewed 10 months ago

Is been amazing experience so far. Thank you kindly.

Pros

What i like the most are the easy options it gives my clients to book and edit appointments

Cons

I feel like we could have a deposit option for clients prior to booking

Vendor response

Hi Beatriz! Thank you for your feedback. We're working on a deposit feature now. Follow our future releases.

Ds
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Deanna s.

Individual & Family Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My review

Reviewed 10 months ago
Pros

It’s very inconvenient for me wen booking appointments

Cons

I like everything about the software so far

Vendor response

Hi Deanna. Thank you very much for your review!