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mHelpDesk vs ServiceTitan Comparison (2026)
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Good recommendations?
mHelpDesk
4.3
(824)5
503
4
189
3
63
2
25
1
44
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ServiceTitan
4.3
(342)5
236
4
52
3
15
2
11
1
28
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Field service teams can use mHelpDesk to create work orders, estimates & invoices, track jobs & service requests, dispatch technicians, and more.
ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
824
5
4
3
2
1
503
189
63
25
44
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.3
342
5
4
3
2
1
236
52
15
11
28
- Value for money
- Ease of use
- Features
- Customer support
72%
would recommend this appPros
“The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job”
MH
Mohamed H.
engineer
“I use it when I need to track time within my team. When I need to check my own or my team's schedule for a specific day.”
AM
Andy M.
Senior Account Executive
“I like the possibility to manage external service activities done at customer locations with detailed scheduling, keeping track of progress, sharing documentation and so on”
Gabriele T.
Project manager
Pros
“What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.”
GD
GINA D.
MANAGER
“ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.”
HM
Heather M.
HR
“What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well.”
Noah J.
Director of Business Software
Cons
“The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration.”
AT
Aleksandar T.
Risk and Fraud Team Leader
“there is a small performance issues, like occasional glitches and slowdowns which may hinder effenciency.”
MH
Mohamed H.
engineer
“Lack of updated features and not as many updates”
LH
Lyric H.
Operations Management
Cons
“ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.”
Rob S.
Service Manager
“Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM.”
LO
Lisa O.
Office manager
“They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used?”
Erik J.
Owner
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features162
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Bid Management
- Billing & Invoicing
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- CAD Tools
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calibration Management
- Catalog Management
- Change Order Management
- Checklists
- Chemical Usage Tracking
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Commission Management
- Compliance Management
- Configuration Management
- Confirmations/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fitting Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Mechanical Equipment
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- Forecasting
- Forms Management
- Franchise Operations Management
- GPS
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Onboarding
- Online Booking
- Online Time Clock
- Online Time Tracking
- Order Management
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Progress Reports
- Project Billing
- Project Management
- Project Tracking
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Resource Scheduling
- Retail Inventory Management
- Risk Management
- Routing
- SMS Messaging
- SSL Security
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Supplier Management
- Takeoff
- Task Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Vacation/Leave Tracking
- Vendor Management
- Visual Assemblies
- Warehouse Management
- Warranty Tracking
- Website Integration
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features139
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Bid Management
- Billing & Invoicing
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- CAD Tools
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calibration Management
- Catalog Management
- Change Order Management
- Checklists
- Chemical Usage Tracking
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Commission Management
- Compliance Management
- Configuration Management
- Confirmations/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fitting Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Mechanical Equipment
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- Forecasting
- Forms Management
- Franchise Operations Management
- GPS
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- IT Asset Management
- Incident Management
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Rates
- Landscape Design
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Onboarding
- Online Booking
- Online Time Clock
- Online Time Tracking
- Order Management
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Progress Reports
- Project Billing
- Project Management
- Project Tracking
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Release Management
- Reminders
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Resource Scheduling
- Retail Inventory Management
- Risk Management
- Routing
- SMS Messaging
- SSL Security
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Supplier Management
- Takeoff
- Task Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Vacation/Leave Tracking
- Vendor Management
- Visual Assemblies
- Warehouse Management
- Warranty Tracking
- Website Integration
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations12
- Airship
- Close
- CompanyCam
- EagleView
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Workspace
- Hover
- Intuit Enterprise Suite
- NetSuite
- OnCall Air
- PayPal Payments
- QuarksUp
- QuickBooks Online
- QuickBooks Online Advanced
- Rilla
- Sage Intacct
- SendPulse
- Square Appointments
- Stripe
- Twilio
- WordPress
- Zapier
- ZyraTalk
- authorize.net
- pulseM
- Total integrations16
- Airship
- Close
- CompanyCam
- EagleView
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Workspace
- Hover
- Intuit Enterprise Suite
- NetSuite
- OnCall Air
- PayPal Payments
- QuarksUp
- QuickBooks Online
- QuickBooks Online Advanced
- Rilla
- Sage Intacct
- SendPulse
- Square Appointments
- Stripe
- Twilio
- WordPress
- Zapier
- ZyraTalk
- authorize.net
- pulseM
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