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RazorSync vs FieldEdge Comparison

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Overview

Category Leaders

RazorSync is an incredibly powerful, simple business management software for your mobile phone, tablet & computer. RazorSync...

Category Leaders

FieldEdge is the #1 service management software to help you run and grow your entire field service business. We set you up for success!

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

85

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

498

5

4

3

2

1

250

169

63

13

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.2

301

5

4

3

2

1

174

68

28

9

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.

Pros

Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.
I like that they have training videos and when I need something tech support is pretty fast to help with what they can.

Cons

Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface.
Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.
Maybe it is 'their' lack of training or provided instruction but I was left to try to navigate alone and 4-5 emails later we only sort of figured it out.

Cons

I was over charged and now my account rep is ghosting me and no one will email me back or give me a refund.
It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up.
Again only thing I disliked was crashing during mobile.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features104
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Billing & Invoicing
  • Billing Portal
  • CRM
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Chat/Messaging
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Synchronization
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Locksmiths
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management
  • Labor Forecasting
  • Labor Rates
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Prebuilt Assembly
  • Preventive Maintenance
  • Price and Cost Calculations
  • Prioritization
  • Productivity Analysis
  • Project Management
  • Project Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Status Tracking
  • Subcontractor Monitoring
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features108
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Billing & Invoicing
  • Billing Portal
  • CRM
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Chat/Messaging
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Synchronization
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Locksmiths
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management
  • Labor Forecasting
  • Labor Rates
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Prebuilt Assembly
  • Preventive Maintenance
  • Price and Cost Calculations
  • Prioritization
  • Productivity Analysis
  • Project Management
  • Project Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Status Tracking
  • Subcontractor Monitoring
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations8
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations11
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier