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FieldEdge

4.2
(298)

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The #1 Field Service Software for Home Service Contractors

(10)

FieldEdge Pricing, Features, Reviews and Alternatives

FieldEdge FAQs

Q. Who are the typical users of FieldEdge?

FieldEdge has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does FieldEdge support?

FieldEdge supports the following languages:
English


Q. Does FieldEdge support mobile devices?

FieldEdge supports the following devices:
Android, iPad, iPhone


Q. Does FieldEdge offer an API?

No, FieldEdge does not have an API available.


Q. What other apps does FieldEdge integrate with?

FieldEdge integrates with the following applications:
Sage Intacct, QuickBooks Online Advanced, DocuSign, HVACBizPro, ReviewBuzz, Twilio, Podium


Q. What level of support does FieldEdge offer?

FieldEdge offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

FieldEdge product overview

What is FieldEdge?

FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.

Key benefits of using FieldEdge

• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks

• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information

• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool

• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board

• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management

• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Webinars
Videos
Live Online
In Person
Documentation

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Starting from

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Per month

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FieldEdge features

Functionality

4.0

/5

298

Total features

108

12 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
Reporting/Analytics
Data Import/Export
Customizable Reports
Real Time Data

Functionality contenders

FieldEdge users reviews

Overall Rating

4.2

/5

298

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.63/10
Rating distribution

5

4

3

2

1

173

68

27

9

21

Pros
Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.
I like that they have training videos and when I need something tech support is pretty fast to help with what they can.
Cons
It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up.
Again only thing I disliked was crashing during mobile.
You have no way of copying an existing estimate to another customer.

Overall rating contenders

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