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The #1 Field Service Software for Home Service Contractors
FieldEdge Pricing, Features, Reviews and Alternatives
FieldEdge product overview
What is FieldEdge?
FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.
Key benefits of using FieldEdge
• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information
• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool
• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board
• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management
• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money
Typical customers
Platforms supported
Support options
Training options
FieldEdge features
Functionality
4.0
/5
280
Total features
69
12 categories
Most valued features by users
Functionality contenders
FieldEdge users reviews
Overall Rating
4.3
/5
280
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.59/10
164
66
26
9
15
Overall rating contenders
Devon B.
Facilities Services, 51-200 employees
Used daily for 2+ years
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This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!
They are continually adding features so many features we needed at the beginning they did not have. They now do!
Irene T.
Consumer Services, 11-50 employees
Used daily for 2+ years
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Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT] our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.
The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division
It would be useful if the reports could be generated in all formats
Louis O.
Construction, 1-10 employees
Used daily for 2+ years
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Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.
The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.
Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.
We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.
Haley D.
Construction, 1-10 employees
Used daily for 1-2 years
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Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.
I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.
Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)
Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!
Anonymous Reviewer
Verified reviewer
Construction, 1-10 employees
Used daily for 2+ years
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Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.
Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate
Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.
Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.
FieldEdge FAQs and common questions
Q. Who are the typical users of FieldEdge?
FieldEdge has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does FieldEdge support?
FieldEdge supports the following languages:
English
Q. Does FieldEdge support mobile devices?
FieldEdge supports the following devices:
Android, iPad, iPhone
Q. Does FieldEdge offer an API?
No, FieldEdge does not have an API available.
Q. What other apps does FieldEdge integrate with?
FieldEdge integrates with the following applications:
Sage Intacct, QuickBooks Online Advanced, DocuSign, ReviewBuzz, Mailchimp, Twilio, Podium
Q. What level of support does FieldEdge offer?
FieldEdge offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
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