FieldEdge Pricing, Features, Reviews & Comparison of Alternatives

FieldEdge

The #1 Field Service Software for Home Service Contractors

4.28/5 (241 reviews)

FieldEdge overview

What is FieldEdge?

FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.

The dispatch board saves office staff approximately 20+ hours in the week by allowing them to assign work orders based on a tech’s skill set and expected location at the time of job. FieldEdge also helps automate the billing process and eliminates double entry with the seamless QuickBooks integration.

With FieldEdge, technicians can access their items, tasks, services, and materials on-the-go with the mobile app so they never have to call into the office. The app's customizable pricebook helps technicians present good-better-best options to customers to drive additional revenue, which means increased ticket sizes. FieldEdge is also iPad compatible.
fieldedge.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
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FieldEdge reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.2
  4.6
Erin Skibicki

FieldEdge transformed our business

Used daily for 1-2 years
Reviewed 2020-01-13
Review Source: Capterra

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

Pros
The ability to manage the entire customer experience from lead to invoice all the way into quickbooks has streamlined our workflow and allowed us to take on significantly more work. Our success manager and the tech support teams are phenomenal.

Cons
The software is still lacking some features to be able to manage larger more complex quotes and project management.

Response from FieldEdge


Thank you so much for your kind words, Erin. We really appreciate you taking the time to share your FieldEdge experience with us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Haley Dennis

Great software for a smaller company & cost effective

Used daily for 1-2 years
Reviewed 2020-03-11
Review Source: Capterra

Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

Pros
I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Cons
Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

Response from FieldEdge


Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Louis Owens

Great Staff and Growing Platform

Used daily for 2+ years
Reviewed 2020-05-04
Review Source: Software Advice

Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.

Pros
The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.

Cons
Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.

Response from FieldEdge


We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

FieldEdge great for small to medium sized companies

Used daily for 2+ years
Reviewed 2019-11-22
Review Source: Capterra

Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Pros
Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate

Cons
Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Response from FieldEdge


Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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David Gasvoda

Wonderful Software!

Used daily for 1-2 years
Reviewed 2020-01-16
Review Source: Capterra

We have become more more efficient using this software. The people at FieldEdge are incredible and very, very helpful.

Pros
Ease of use, tracking ability, reporting, integration with Quickbooks

Cons
Connector between FieldEdge and Quickbooks

Response from FieldEdge


David - We love hearing that FieldEdge helps you become more efficient! Thanks so much for taking the time to share your feedback on our product and teams.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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FieldEdge pricing

Pricing options
Subscription
View Pricing Plans

FieldEdge has a contract-free monthly subscription pricing model.

FieldEdge features

Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Inventory Management
Inventory Tracking
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

API (626 other apps)
Activity Tracking (313 other apps)
Audit Trail (292 other apps)
Auditing (341 other apps)
Compliance Management (347 other apps)
Document Management (277 other apps)
Document Storage (294 other apps)
Monitoring (277 other apps)

Additional information for FieldEdge

Key features of FieldEdge

  • Contract management
  • Native mobile app
  • Scheduling and dispatching
  • Service history tracking
  • Technician management
  • Paperless invoices
  • Accounting integration
  • Automatic Backup
  • Automatic Notifications
  • Call Recording
  • Caller ID
  • Contact Database
  • Contact History
  • Credit Card Integration
  • Payment Processing
  • Custom forms
  • Customer database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Estimating
  • Real Time Data
  • Inventory Tracking
  • Manage all invoices
  • Process invoices
  • Field service job dispatching
  • Job tracking
  • Partial Payments
  • Project Notes
  • Real-time QuickBooks integration
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Sales Tracking
  • SMS Integration
  • Service technician scheduling
  • Multiple third-party integrations
  • Work orders
  • Workflows
  • Activity Dashboard
  • Mobile Alerts
  • Advertising Management
  • Call center management
  • GPS Integration
  • Quotes & invoicing
  • Data import/export
  • Drag & drop dispatch board
  • Automated Billing
  • Chat
  • Custom Fields
  • Cost Estimating
  • Capture signatures in the field
  • Real Time Reporting
  • Mobile Signature Capture
  • Reporting & Statistics
  • Mobile Workforce Control
  • Performance Reports
  • Dispatch Management
  • Contact Management
  • Track unlimited inventory items
  • Clock In/Out
  • Equipment Tracking
View All Features

Benefits

• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks

• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information

• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool

• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board

• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management

• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money