FieldEdge Pricing, Features, Reviews & Comparison of Alternatives

Pros
I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner.

Cons
I think there is room for improvement on the reporting. I would like to be able to print out a simple report that shows how many tickets a tech completes in a day / week / month. Very basic. I also think that even tho we use quickbooks for our accounting, I thinks that there could be some improvement on the reports. Also, I don't like how things can be taken out of quickbooks so easily by people by mistake. The last thing that bothers me is how once a ticket is moved to a tech on the calendar, how the ticket gets all junked up if someone accidentally touches it in the office, it should refresh for the tech so their list doesn't get all locked up every time that happens. Oh and one more thing, when you attach files to customers people can accidentally corrupt the file by opening it and not closing it properly causing the file to be lost. I would like for a way to keep this from happening.

Rating breakdown

Likelihood to recommend: 9/10

Pros
ESC has given us great support. From onsite, to their regional training to the personal assistance as we have needed it. We chose to implement at the worst time, or should I say the busiest time of the year for us. They have still been there, helped us through and every day we get a little excited about what it can do and what the future will hold as we progress and learn more and more about how it can help make our company more efficient.

Cons
The biggest quirk has been the accounting portion that we started using as well. I do love the fact that it is all together and does not have to "integrate" with another program, although it will. Its just requires learning something new, more like the old peach tree and not like quickbooks at all. That is not all bad, there are so many other things that it will do that the other cant so just learning something new was the initial challenge.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them!

Cons
If one user is invoicing a service dispatch and another user opens the same dispatch, the user doing the invoicing will lose all changes they have made, which can be quite frustrating. There is no warning to either user until it is already too late.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Organization is key and this service software can help you get there. Great customer support and Great product to work with.

Cons
It's change, and change is hard. Worth it once your done with the implementation and training. Stick with it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site.

Cons
The version I have is not cloud-based, but that is easily fixable with an upgrade if we need it bad enough. However, we have found that so far the app works great for off-site management.

Rating breakdown

Likelihood to recommend: 10/10