FieldEdge Pricing, Features, Reviews & Comparison of Alternatives

FieldEdge

The #1 Field Service Software for Home Service Contractors

4.55/5 (19 reviews)

FieldEdge overview

FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.

The dispatch board saves office staff approximately 20+ hours in the week by allowing them to assign work orders based on a tech’s skill set and expected location at the time of job. FieldEdge also helps automate the billing process and eliminates double entry with the seamless QuickBooks integration.

With FieldEdge, technicians can access their items, tasks, services, and materials on-the-go with the mobile app so they never have to call into the office. The app's customizable pricebook helps technicians present good-better-best options to customers to drive additional revenue, which means increased ticket sizes. FieldEdge is also iPad compatible.
www.fieldedge.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
FieldEdge screenshot: FieldEdge DashboardFieldEdge screenshot: FieldEdge Dispatch BoardFieldEdge screenshot: Work OrderFieldEdge screenshot: AgreementsFieldEdge screenshot: FieldEdge on TabletFieldEdge screenshot: FieldEdge on Mobile

FieldEdge reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.4
  4.3
  4.9
Amanda Lynn Samuels

A great tool for dispatching, invoicing and sharing!

Reviewed 2016-01-12
Review Source: Software Advice

I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner.

Read the full review

Rhett Prosser

Very happy so far, excited for the future!

Reviewed 2015-08-11
Review Source: Software Advice

ESC has given us great support. From onsite, to their regional training to the personal assistance as we have needed it. We chose to implement at the worst time, or should I say the busiest time of the year for us. They have still been there, helped us through and every day we get a little excited about what it can do and what the future will hold as we progress and learn more and more about how it can help make our company more efficient.

Read the full review

Jennifer Linehan

Lots and lots of features, flexible for many industries.

Reviewed 2016-05-20
Review Source: Software Advice

Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them!

Read the full review

Glen Harvey

Very happy

Used daily for 2+ years
Reviewed 2017-07-20
Review Source: Software Advice

Organization is key and this service software can help you get there. Great customer support and Great product to work with.

Read the full review

Lydna Harris

ESC Keeps Us On Track

Used other for 6-12 months
Reviewed 2017-04-11
Review Source: Software Advice

I am only now figuring out the full functionality of ESC, from managing our fleet schedules and inventory to keeping up with our service agreements. As a fairly new user, I was pleasantly surprised how user-friendly the Dispatch Dashboard is. I was able to get up and running with little training, resulting in zero downtime for my employer, and I always get a quick response from the Desco Support team whenever a question comes up.I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site.

Read the full review

FieldEdge pricing

Pricing options
Subscription
View Pricing Plans

FieldEdge has a monthly subscription pricing model and bills b user. There are no contracts.

FieldEdge features

Activity Dashboard
Automatic Notifications
Custom Fields
Customizable Reporting
Data Import/Export
Inventory Management
Inventory Tracking
Invoice Management
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management

API (413 other apps)
Activity Tracking (186 other apps)
Audit Trail (168 other apps)
Auditing (251 other apps)
Compliance Management (189 other apps)
Document Storage (180 other apps)
Monitoring (182 other apps)
Multi-Location (161 other apps)

Additional information for FieldEdge

Key features of FieldEdge

  • Quotes & invoicing
  • Call center management
  • Contract management
  • Customer database
  • Track unlimited inventory items
  • Field service job dispatching
  • Job tracking
  • Native mobile app
  • Scheduling and dispatching
  • Service history tracking
  • Technician management
  • Work orders
  • Service technician scheduling
  • Real Time Data
  • Real Time Reporting
  • Paperless invoices
  • Real-time QuickBooks integration
  • Sales Tracking
  • Process invoices
  • Call Recording
  • SMS Integration
  • GPS Integration
  • Accounting integration
  • Automatic Backup
  • Contact Database
  • Customer History
  • Custom forms
  • Credit Card Integration
  • Payment Processing
  • Contact History
  • Contact Management
  • Customizable Branding
  • Drag & drop dispatch board
  • Data import/export
  • Customizable Templates
  • Electronic Payments
  • Capture signatures in the field
  • Estimating
  • Cost Estimating
  • Manage all invoices
  • Mobile Alerts
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Project Notes
  • Partial Payments
  • Real Time Reporting
  • Custom Fields
  • Workflows
  • Customizable Reporting
  • Multiple third-party integrations
  • Real Time Data
  • Real Time Analytics
  • Real Time Updates
  • Activity Dashboard
  • Advertising Management
  • Automated Billing
  • Caller ID
  • Chat
  • Clock In/Out
  • Dispatch Management
  • Equipment Tracking
  • Inventory Tracking
  • Performance Reports
  • Quote Management
  • Automatic Notifications
  • Reporting & Statistics
View All Features

Benefits

• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks

• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information

• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool

• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board

• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management

• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money