Rhino Fleet Tracking Reviews

- Excellent GPS system with great built-in reporting - Easy to see trucks in the field and get live data from what is going on - Can filter and isolate vehicles or drivers through filters - Allows you to review prior days and see driver routes on a map to increase efficiency - Reports can be exported in Excel and other formats for archiving and importing into other custom reports/tracking systems

- All data from the system does not appear later so you need to download the data you want to keep to view it years later. It does give you a really good time frame but eventually the data seems to drop out where you cannot get it anymore.

this is by far the best system i have found over the last 20 years of running service companies, great value for product, easy to install, software easy for dispatch team, maint records/reminders neat,simple,clean and the tech support if ever (maybe 2x in 5years) was OUTSTANDING as they get it up and running super fast. The cost is also amazing, super affordable, has allowed me to put trackers where I would normally "hold off" on prior tracking vendors due to cost....this keeps us current, safe, productive and running smooth. My operations would absolutely be less productive if we were not with Rhino..... Rhino for Life !! Thank you to all the Rhino Team Members - you are making a super positive difference with One Call Plumbing and I would bet the other clients of yours would agree 100%

none, seriously, I can not think of anything that would be a "con" or even suggestive improvement..... keep up the good work Rhino ! and Thank You !!

Easy to install and initialize. Fairly accurate on the location of the device.

No realtime updates and the customer service is horrible. Takes forever to get them on the phone and when you do they take a message and say they will call you back. I have waited over a week to get someone to call me back about case number that was submitted. When talking to tech support and sales don't agree on some of the options available.

We are small, but growing business. You don't know when the ups and downs can happen with staff, jobs, and business in general, but Rhino Fleet has pricing plans and the ability to adapt to those all those achievements and struggles without trying to take extra money from your business by making you sign contracts and buy out contracts. We have used this service for just shy of a year. We started with 4 and added 2 more. Product works great and the Rhino Fleet STAFF answers any questions, issues, or concerns with a superior sense of urgency and care (and it's also usually the same people you are talking to *super plus). Great buy for us.

I would make sure that when you sign up to be sure to look at the real time refresh you sign up for. They have various levels of refresh, which understandably will cost different prices, but I missed that somewhere when we first signed up and didn't realize we were on a 2 minute lag, instead of 30 second lag. When I discovered this the staff was more than willing to help get us to the right place we wanted to be real-time. There are a couple glitchy items with the newest app, but if you call the service/tech team they will tell you exactly what to do and you will NOT be transferred several times and the problem is resolved immediately.

Tools that easily allow us to track our drivers in real time and even allows us to see if there's anything amiss with their vehicles.

Saying there's something that I like least about Rhino's product is like asking what you like least about your favorite dessert. You really can't not like something about it... except the calories. Rhino spoils us on our services. Running drivers in the hundreds out in the field there will be times when tracking services go down (anyone in the tech field can tell you this, it's just a fact of life) however, Rhino responds to these issues whether they be in the middle of the afternoon on Wednesday or three in the morning on a Sunday. They recognize and find the issue and get it fixed rapidly. So I'm spoiled. Coming to expect that level of professional courtesy from every vendor we work with leaves me sorely disappointed.

I own a food truck and use the tracking equipment to tell my customers where my vehicle is located so they can come to my current location. It not only helps business, it helps me know that my employees are where they are suppose to be. It also lets me know if they are safely driving while my company name is plastered on the truck. Rhino's customer service is top notch and they are always extremely helpful when I need something. If you are looking at other companies, run away! Rhino is where you need to be.

I haven't found anything I don't like in the 2 years I have had their service.

Customer service, although rarely needed, is great Easy to setup (OBD Device) Alexa integration is cool, although I haven't needed it too much as we don't switch drivers to different vans, etc. Can utilize Google Streetview within their program

The towns show up wrong; sometimes when you look at past history it will show a random town and the only way to know is by the road name where that device is. Also, I would use the hard-wired version next time as drivers conveniently pull out the device when they want to and say it "fell out".

In the beginning it was perfect. as we grew it seemed to be able to keep up with us.

When they changed the beta program it seemed to be more of a chore to use. It was more work to input maintenance, and oil changes.

I like the text alerts if someone is speeding and the geo fence option. It would be nice if the mobil app had a few more features. But it seems pretty good for a quick glance. Installation of the units couldn't have been easier. Customer service has been top notch so far. Keep up the good work.

There seems to be a problem when you try to customize your vehicle. The drop drown list only allows you to pick from four or five types of cars and won't allow you to type in a specific model. One of my guys drives a subaru and a ford E-350 Cargo van. Cant input those options. Should be an EZ fix for your software boys.

Hi Jim, Thank you for the review and we're glad Beverly has been a big help to you. Thank you for your note regarding the vehicle options. We actually just added the E-350 Cargo Van, so you should see that now. I will ask customer service to follow up with you to let you know. With the large number of makes and models we try to select the most common, however, we are always happy to add a custom vehicle for our customers at any time. Just let us know. Thanks again! -lindsey

Customer service is quick, easily accessible and always helpful!

Speed limit discrepancies between the system and actual posted speed limits.

Unfortunately there were no aspects of our experience that met this "like" criteria. The initial sales conversations were great. We believed we were getting a solid platform for our asset management solution. I believe the base GPS tracking is functional and it did provide the fundamental data.

No clear expectations were communicated. After sale communications and support was some of the worse ever experienced. Units were to be configured and were not. 3 of 4 provided battery powered units never did work. Wiring was sketchy and we were not informed that the wiring harnesses were taped together "as a guide". The iButton key fob serial numbers were also pre-populated incorrectly. Driver IDs were never reported in most areas. Issues were never resolved in a timely fashion and Rhino didn't initiate communication regarding status, we always had to contact them to find out what was going on. When we said we would terminate service there was no hesitation or offer from sales, support or their Director of Operations regarding possible remediation, just - OK send it all back.

Jeff, We let you down and acknowledge that we underperformed in numerous ways on your transaction. We are analyzing what went wrong and making immediate and longer term changes to processes, product, and our communications. Our CEO sent you an email and would like to follow up with you regarding how we leave you in the best possible situation. He'd love to hear from you at your earliest convenience so he can provide you the best possible resolution.

We use the software to keep track of the techs when they are out on the road, it has been very helpful in monitoring their activity and seeing how they treat the vehicles.

We had some bumps at the beginning needing more specific trackers for the cranes but once everything was ironed out we have not had any problems since.

Ability to track our vehicle down trace it's movements.

When looking through events, I wish there was a simple view to easily see where it was turned on and where it was turned off instead of scrolling through all the path points of movement. When a vehicle travels about 2 hours, that's a lot of scrolling. It's useful to see the path, but wish there was an option to simplify and only see start and stop points.

Nikki, thank you for the feedback. I've passed along your comments to our development team. We'll let you know if we can work these changes in to our next version. Thanks again. We appreciate feedback like this from our customers so we can continue to improve the application.

Bought this product with a seller that told lies about the product! Later the manager calls saying that you have a monthly fee. Looks like a scheme. You buy something and receives another.

The company doesnt worries about the costumer! They just want their profit! Dont recomend. There surely is something wrong because at the end you pay for something that you cant use.

Mr. Pinto, we are sorry to see you believe you were misled by our staff. Unfortunately, monthly tracking of vehicles is something that requires a monthly cost as we, and every other GPS tracking vendor incurs a monthly cost to provide these services. If you refer back to the two quotes you were emailed and your initial invoice, you will see where the ¿Ongoing Monthly Cost¿ was included as a total of $50.85 for your 3 vehicle tracking devices. What makes us unique is that we do not require a contract. We earn the business of our customers every month. However, we do require monthly payment of service and are unable to provide fleet tracking services for free. Please call 1-800-293-0420 with any additional questions. Best Regards, The Rhino Fleet Tracking Team

It is easy to use and has lots of options.

Google Maps does not have current speed limits and as a result I have to investigate each speeding alert which can be time consuming.

Sharon, Thanks so much for your review and feedback. We understand your frustration with Google¿s speed limit feature and share that with you. Unfortunately, Google has the most accurate nationwide speed limit system we¿ve found to date. Because of Google¿s size, they make updates on their own timeline. We usually see updates within 90 days. I¿ve passed on your feedback to our development team to audit your specific results and will reach out to you directly to gather a few samples I can share with them. Thanks again. We¿ll keep making the system better every day.

From day one it was very easy to use and provides more than adequate customization.

I had no difficulties in the implementation or setup.

It is very easy to use and is flexible for all types of fleets

Nothing I like the software. Nothing else to say!

I like that it's very easy to use. I can go right in and get the information I need within seconds.

I don't have any cons to complain about. I am very happy with the investment the company made to purchase the services.

Hi Monica, thank you for the review. We're glad to hear you are happy with the investment and we look forward to continuing to service your company!

easy to use and program .easy to install

I don't like how if it get disconnected we don't get alert asap .

Hi Randy, thanks so much for the nice review. We greatly appreciate your business. Our customer success team will be reaching out to you in regard to the disconnection. All the best, Lindsey

Easy to use and people in this Company are great. Wonderful people working in this company and very friendly

I never anything like in this software that I can say idon't like. Easy to print miles from the software and very very friendly software.

I've only used the product for a few days so I can't say what I like most just yet. I researched tracking devices for quite some time before I went with Rhino. I like the fact that I don't have to commit to a term contract. Everyone that I have communicated with has been awesome. Prompt assistance and communication is important to me as a business owner. I'm considering getting devices for 10 more vehicles based upon the experience so far. The tracking itself is extremely easy to use which is also important to me.

No cons were added to this review

Hey Ben, thanks for the great review and nice note. We're glad to have you as a customer and look forward to helping you track your crew. Welcome to the Rhino family!

Bread crumb trail and speed alerts options. The ability to select posted or set your own speed alert is a plus.

Braking alert. I am still a little confused on what makes the braking alert go off. My assumption is the timing in the drop of your speed.

Hi Jeff, thank you for the review. We're glad you found the training to be informative! As for the hard braking alert... this measurement does have a variance to it and we can actually change the sensitivity for you at anytime if you would like. Our suggestion would be to drive a vehicle equipped with a tracker. Do some testing on what you would consider normal driving behavior and hard braking. Then...

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The fact that went over everything so precise, where I didn't have to ask questions shows she knows the product and is well informed about all the little details in the applications.

I didn't like that I was limited in how many times I could refresh to see where my fleet was going. I understand 360 is a lot, but what if I needed more. Seems unrealistic if I pay every month for them but I'm limited in situations that might have a high whereabout sensitivity.

Hi Kyle, thank you for the great review. I'm so glad you enjoyed your experience with our customer service team. Regarding the locates, if you feel you are needing more data to report on, we would be glad to upgrade your reporting time from every 2 minutes to a more frequent time. Just give us a call or email customer service. Have a great day!

price point was good and the customer support was good

user interface wasn't the best and managing the devices online was a little cumbersome

It does the job.

When it acts up you're screwed, no support till the bank opens.