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Google Maps Pricing, Features, Reviews and Alternatives

Google Maps product overview

What is Google Maps?

Google Maps is a desktop and mobile GPS mapping service that offers street maps, satellite imagery, 360° panoramic views, route planning, and real-time traffic conditions.

Key benefits of using Google Maps

  • Measure distances between two points and get various options for directions, whether by car, foot, transportation, bicycle or taxi.

  • Users can see detailed traffic, transit, biking, and terrain info, including bus arrival times.

  • Users can search for a place or type of business, and view a list of recent searches for quick recall.

  • Google Maps users can click anywhere on a map and get details and information about a place or business.

  • Upon locating a business, store or retail outlet with Google Maps, users have visibility on opening-times, contact information and customer reviews where applicable.

  • Users can view places on the map virtually with Google Street View, or in 3D with Earth view.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum

    Training options

    Videos

    Google Maps pricing information

    Value for money

    4.8

    /5

    883

    Starting from

    Free

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Google Maps features

    Functionality

    4.7

    /5

    883

    Total features

    10

    1 categories

    Most valued features by users

    Map Sharing
    Spatial Analysis
    Location Tracking
    3D Imaging
    Geographic Maps
    Route Optimization
    Color Codes/Icons
    Geocoding

    Google Maps users reviews

    Overall Rating

    4.7

    /5

    883

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.25/10
    Rating distribution

    5

    4

    3

    2

    1

    695

    150

    31

    5

    2

    Pros
    Google Maps is a superior directions service due to its ability to provide biking directions, while still maintaining the same (or better) quality of directions to its competitors.
    AvatarImg

    Bianca Z.

    Great experience I would highly recommend it to anyone family or friend cause I know it would be a great experience.

    AR

    Anonymous Reviewer

    Traffic and satellite views are very helpful. Directions are the best in google maps, has turn and lane directions that are very helpful in big cities.

    AR

    Anonymous Reviewer

    Cons
    Some highways, the instruction can be unclear which causes me to take the wrong exit or wrong lane.
    AvatarImg

    Xiao (Ricky) H.

    My only issue is the arrow has problems with calibration. So sometimes it shows me that I'm heading a direction that I'm not headed and I end up getting lost.

    AR

    Anonymous Reviewer

    The app has some issues with crashing at very bad times(when I have no idea where I am). Also this app has taken me to the wrong house very often.

    AR

    Anonymous Reviewer

    Overall Rating

    Works Better Than Waze

    Reviewed a year ago

    Transcript

    Brandon: Hi, my name's Brandon. I'm in education. I'm a teacher and I give Google Maps a five out of...

    NG
    AvatarImg

    Nakita G.

    Customer Service Representative

    Retail, 10,001+ employees

    Review source

    Overall Rating

    Navigation

    Reviewed 2 years ago

    Transcript

    Nakita: Hi, my name is Nakita. I work as a Processing Clerk for the Wholesale Industry, and I give Google...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Melhor Mapa de rastreamento e tecnológico

    Reviewed 2 months ago

    Utilizo ele em todas as horas e momentos para localizar locais , clientes,pessoas,animais,plantas, localizações,ruas,bairros,vielas,planícioes,florestas,becos,cidades, acreditoserum dos melhores geolocalizadores da Terra . Eu amo o google maps me ajuda muitooooooooo.

    Pros

    vizualizações mapas via terrestres vias marítimas coordenadas latitudes longitudes planícies relevos

    Cons

    Pode demorar o carregamento em caso de internet lenta ou de baixa navegação local na velocidade via app ou site .

    Showing original review in Portuguese. See translation

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    In Love with Google Maps

    Reviewed 2 months ago
    Pros

    It’s accuracy when it comes to navigations.

    Cons

    It’s not very accurate when it comes to very remote areas.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Has too many bugs

    Reviewed 2 months ago
    Pros

    It will get you where you need to go, slowly but surely.

    Cons

    There’s too many bugs and glitches to this. The estimated arrival times jump sometimes, sometimes it takes too long to load, etcc

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing that such great software is free

    Reviewed 20 days ago

    Mapping locations of where our customers request trips to and from, where our drivers operate most and more within My Maps. Gaining an insight into Points of Interest through Street View without having to visit the location. I really enjoy using Google Maps within my work.

    Pros

    I absolutely love the Google My Maps feature, it has really transformed my work. I had previously experimented with free trials of add-ons within Google Sheets to create maps with pinpoints of specific locations as required, but then I discovered the My Maps feature and it's brilliant. I love being able to upload a CSV of data to Google Maps, and then for it to create a map with all the points labelled, and even titled if I request it. It has transformed my work when we require a map of where business is being carried out, where customers request trips to and more. In addition, the Streetview feature has been hugely useful for me in improving the quality of our app, by being able to describe the layout of important points of interest without having to actually visit them.

    Cons

    More complete streetview would be great, for example inside train stations and airports, where sometimes there are one-off photos, rather than a full pathway. Being alerted if photos are out-of-date would be great- sometimes locations look totally different now to have they did in the photo in streetview. In My Maps, it would be nice to be able to upload more data as sometimes I have to split my data in multiple CSV sheets for this, and also to be able to link two points together with a line or arrow would be great. It would also be nice to be able to change the colour of pins if there is more than one entry at the same location, rather than placing the pins atop each other.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Mapping

    Reviewed 2 months ago

    Over all the experience has been amazing and I have nothing bad to say about the program it is great to use on the go

    Pros

    Best feature on Google maps would be the digital visualization just cuz you're able to see the train and the past you can take him to me the road traveled easier

    Cons

    To be honest I think labeling just makes no sense to me due to the fact that there really is no point in it

    Google Maps FAQs and common questions

    Q. What type of pricing plans does Google Maps offer?

    Google Maps has the following pricing plans:
    Pricing model: Free


    Q. Who are the typical users of Google Maps?

    Google Maps has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Google Maps support?

    Google Maps supports the following languages:
    Thai, Italian, Korean, Dutch, Japanese, Portuguese, Spanish, Russian, English, Hebrew, Indonesian, Polish, Turkish, Arabic, Norwegian (Bokmal), Ukrainian, Hungarian, Finnish, Chinese (Simplified), Danish, Czech, Swedish, Irish, German, Chinese (Traditional), French


    Q. Does Google Maps support mobile devices?

    Google Maps supports the following devices:
    Android, iPad, iPhone


    Q. Does Google Maps offer an API?

    No, Google Maps does not have an API available.


    Q. What level of support does Google Maps offer?

    Google Maps offers the following support options:
    Knowledge Base, FAQs/Forum

    Common Google Maps comparisons

    Google Maps logo
    simPRO logo
    Google MapsvssimPRO

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