Google Maps Pricing, Features, Reviews & Comparison of Alternatives

Google Maps

Desktop and mobile GPS mapping service

4.75/5 (606 reviews)

Google Maps overview

What is Google Maps?

Google Maps is a desktop and mobile GPS mapping service that offers street maps, satellite imagery, 360° panoramic views, route planning, and real-time traffic conditions.

Google Maps includes various other modules including Business View, Street View, Aerial View, Latitude, Ride Finder, and more.
google.com

Pricing

Pricing options
Free
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Google Maps screenshot: Pinpoint places or businesses and get informationGoogle Maps Business View let customers see insideGoogle Maps screenshot: View routes and start GPS navigationGoogle Maps screenshot: Google Maps Street ViewGoogle Maps screenshot: Find businesses nearby or in another cityMake quick pit stops along your route, right in navigation

Google Maps user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.7
  4.3
Sabharish Kathiresan CCMP™, CSSBB

Best maps and navigation application out there, truly cutting edge technology!

Used daily for 2+ years
Reviewed 2020-11-08
Review Source: GetApp

Overall experience has been decent considering that Google Maps is experimenting with a lot of things and I don't want them to try too hard. It is good at what it does but it seems like the app is being overloaded with many unnecessary features. I would still continue using Google Maps as my primary navigation application but nothing beyond that.

Pros
What I liked most about this software is the gamification of the user experience. Even if I know where I'm going, I want to use Google Maps because it enhances my experience. I am a Beta Tester of the app so I also get to experience some new features first hand which is awesome. Accurate traffic, real-time updates on construction work, great suggestions for alternative routes and gives you the option to choose the fastest or shortest route etc. I love the ability to add stops along the way and it perfectly forecasts the estimated detour. Can use Google Assistant directly from maps which helps me avoid distraction and focus on the road as well.

Cons
Recently, it has gotten overwhelming with a bit too many features that it is causing more confusion than help. It has like a home screen now where you can control your media and listen to music or podcasts or radio etc. make phone calls and write text messages all from within Google Maps without having to go to other apps manually. It is great because it reduces the time and effort but at the same time it is more inviting to do those things which you shouldn't be doing when driving in my opinion. Other thing I've noticed is the performance. It hangs and freezes a lot these days and makes my phone super slow which doesn't happen at other times when I'm not using Google Maps. The GPS/location marker sometimes is inaccurate and doesn't update in real time which causes you to miss some turn at critical times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Sanchit Batra

How is this tool free?!

Used daily for 2+ years
Reviewed 2021-02-21
Review Source: GetApp

Google Maps is my partner in crime, while it can always be better it is without doubt the closest I've seen to app perfection

Pros
I find it really strange Maps is free, when I can safely say a large majority of users would've been willing to pay for it. The wealth of data at our fingertips is unimaginable. Whether you like to drive, take transit, walk, bike, or rideshare, Maps has you covered. Even combinations of most of these modes with transit works (save for biking). Ride times are very accurate, transit arrival times are very accurate, traffic data is accurate. Warnings for road closures, bus route deviations. Searching for restaurants, hours, menu, reviews, images. It really is my little travel advisor. I love that they keep making it better. They recently added music playback integration in the app itself, along with walking + transit even if walking took a long while, eg. if it was a 1hr walk they would previously just show rideshare as an option. All in all, likely my single most used app. Great job devs

Cons
I wish there was a way to keep being able to look up places without exiting your ongoing trip for modes besides transit, eg. If you have a walking trip going but you want to search for food in a particular area you have to exit your trip, do your thing, then restart the trip. This works seamlessly for transit though

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Jessi Hardy

Great Map App, but Not My Go-to

Used weekly for 2+ years
Reviewed 2018-05-22
Review Source: GetApp

Pros
When I'm on the go, I typically use my map apps built into my iPhone, but I occasionally will use Google Maps when searching on my computer. The pro of Google Maps is a lot of companies use it. Typically when you click on highlighted map address online (Yelp, facebook, etc), the default is google maps.

Cons
The big con about Google Maps is that the routes it provides are not always the quickest, or best routes. I used Google maps a lot when I lived in a rural area (and it was great for that), but now that I live in a very populated area with roads constantly changing or going under construction, the maps aren't as useful. Google Maps doesn't seem to quite know all the quicker routes and definitely doesn't take in consideration lights. Not knowing the area, Google maps once told me it was 7 miles from somewhere, but it didn't consider that I would hit every single red light along the way and the 7 miles took nearly an hour. I would also find myself using Google maps and notice that several people ahead of me will make the same award path and I do, and realized we're all likely using Google maps. It would literally take these strange paths thru neighborhoods, with speed bumps, and uturns, heavy potholes, even gravel roads and same strange turns as the people in front of me for miles. Just because there is a road there, doesn't make it the best option, but I guess Google can't determine areas that have speed bumps or gravel roads yet. Google maps isn't as intuitive as Waze which will give you minute by minute updates and alt routes to take. My biggest con with Google maps, was on a personal level. I moved to a new home. Completely new address that hasn't ever been in a system yet. We had our address set up with the PO for months, and it took Google nearly 8 months for them to get our address in their system. We had to share our address using coordinates with friends and family for months because Google wouldn't update their maps. You can submit a change or incorrect address, but you cannot add a new address easily. And when you do, you cannot see the progress of your change, like if Google has actually reviewed it or not, or the ETA on being approved. Being that so many companies use Google maps, it was difficult to order things online and have them shipped to my home. Many businesses didn't recognize my address as being valid since they rely on Google maps so heavily. It would be nice for Google, as large of a company as they are to offer some sort of customer service option or an easier way to contact them. Their FAQ and guides for adding new map addresses is lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Margie Elchin

Best there is

Used daily for 2+ years
Reviewed 2021-02-24
Review Source: GetApp

Even though there are a few issues it is still the easiest map app I have tried.

Pros
Google maps are simple to use, very self-explanatory, gives many options of travel as well as levels of view. Allows you to share your location or for others to share their location with you. You can search for a particular gas station or store along your current set route. You can enter in more than one destination and Google Maps will display the routes and you can rearrange the stops to put them in any order you need no matter what order they were entered.

Cons
I remember at one time there was a feature where other users could mark Google Maps to let others know where there was an accident, police presence, or slow traffic. That was EXTREMELY helpful, yet they took it away. Destination, road updates, and business information are not always up to date and there is nowhere to offer corrections for investigation.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

John Rinyu

Good but not without some route hiccups.

Used daily for 2+ years
Reviewed 2021-01-02
Review Source: GetApp

I use Google Maps to let my family know my location and how far away I am from them. It's great for getting me places. But I dislike when it doesn't really know things like roadwork changes to Exits, which lane to turn into, and foregoing traffic lights for a faster, less safe path.

Pros
Google Maps is an optimal GPS app that gets you where you need to go. The layout and UI are great for any user. Plus it has some bells and whistles like recommending restaurants to the user.

Cons
Sometimes you get locked with routes that aren't safe. You'll end up crossing 4 lanes of traffic and foregoing a traffic light which adds to the stress of driving.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Google Maps pricing

Pricing options
Free
View Pricing Plans

Free to use and download.

Google Maps features

API (624 other apps)
Activity Dashboard (448 other apps)
Automatic Notifications (241 other apps)
Campaign Analysis (344 other apps)
Campaign Management (435 other apps)
Campaign Planning (225 other apps)
Campaign Segmentation (232 other apps)
Content Management (321 other apps)
Customizable Branding (320 other apps)
Customizable Templates (335 other apps)
Data Import/Export (295 other apps)
Drag & Drop Interface (272 other apps)
Engagement Analytics (295 other apps)
Monitoring (278 other apps)
Multi-Channel Marketing (270 other apps)
Real Time Analytics (272 other apps)
Reporting & Statistics (442 other apps)
Social Media Integration (339 other apps)
Template Management (228 other apps)
Third Party Integration (418 other apps)

Videos and tutorials

Additional information for Google Maps

Key features of Google Maps

  • Download areas
  • Explore the map
  • GPS integration
  • Get directions and start navigation
  • Get info about a place
  • Location markers
  • Measure distances between two points
  • Mobile integration
  • Navigate offline
  • Rate and review places
  • See current location
  • See the world in 3D
  • See traffic, transit, biking, and terrain info
  • Sign-in to Google account
  • Street View
  • Zoom in or out
View All Features

Benefits

Measure distances between two points and get various options for directions, whether by car, foot, transportation, bicycle or taxi.

Users can see detailed traffic, transit, biking, and terrain info, including bus arrival times.

Users can search for a place or type of business, and view a list of recent searches for quick recall.

Google Maps users can click anywhere on a map and get details and information about a place or business.

Upon locating a business, store or retail outlet with Google Maps, users have visibility on opening-times, contact information and customer reviews where applicable.

Users can view places on the map virtually with Google Street View, or in 3D with Earth view.