Pricing, Features, Reviews & Comparison of Alternatives

Issue ticketing & field service management software for SMEs

5.0/5 (2 reviews) overview is a maintenance service platform with the aim of empowering field service companies to get, create, and manage tasks from their clients, field staff or outsource partners. Serfy works as an universal issue ticketing tool and field service management software and aims to empower users to connect with maintenance clients and allow them to order services, either internal or outsourced.


Starting from
Pricing options
Value for money
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Business size



United States, Europe, United Kingdom

Supported languages

English, Russian screenshot: Most used window in Serfy - task screenshot: Task window with all data, statuses, template filling progress and screenshot: Template creation tool helping to digitize paper screenshot: Basic task creation screenshot: Mobile workers main window - task list in the Android screenshot: Serfy app menu reviews


Very good
Value for money
Ease of use
Customer support
Rytis Grigalianas

Serfy is simple and intuitive and was adopted quickly, even by eldest members.

Used daily for 6-12 months
Reviewed 2018-03-02
Review Source: Capterra

Faster and richer communication with our clients and colleagues. Less paper work. More productivity data for analytics.Client satisfaction increased by sharing the Serfy mobile app since they know what is happening to their services instantly.

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Laimonas Baliukonis

Simplify - simply the best

Reviewed 2016-11-30
Review Source: Capterra

It's equally perfect for big, long lasting, ongoing job processes , and for small unique projects.

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Starting from
Pricing options
Free trial
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Pricing is based on company user amount.

Small (up to 10 users): $199/month

Medium (up to 30 users): $399/month

Large (up to 50 users): $599/month

Enterprise: Contact Serfy for pricing quote features

Electronic Signature Capture

Activity Dashboard (346 other apps)
Activity Tracking (219 other apps)
Audit Trail (182 other apps)
Auditing (264 other apps)
Automatic Notifications (354 other apps)
Compliance Management (213 other apps)
Custom Fields (202 other apps)
Customizable Reporting (269 other apps)
Data Import/Export (262 other apps)
Document Storage (198 other apps)
Inventory Management (212 other apps)
Inventory Tracking (208 other apps)
Invoice Management (197 other apps)
Monitoring (200 other apps)
Real Time Data (236 other apps)
Reporting & Statistics (267 other apps)
Third Party Integration (250 other apps)
Workflow Management (232 other apps)

Additional information for

Key features of

  • Service History Tracking
  • Technician Management
  • Quotes / Estimates
  • Issue Tracking
  • Issue Management
  • Ticket Management
  • Trouble Ticketing
  • Request Assignment
  • Task Management
  • Task Tracking
  • Progress Tracking
  • Real Time Monitoring
  • Client Management
  • Prioritizing
  • Template Management
  • Data Entry Verification
  • Performance Reports
  • Quote Management
  • Electronic Signature Capture
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Issue and task management

Real time task progress tracking

Client management with prioritization

Task outsourcing to partners

Objects management