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Service Fusion vs ServiceTitan Comparison (2026)

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Service Fusion

ServiceTitan

Overview

All-in-one FSM software for HVAC, Plumbing, Electrical & more—no user fees, easy onboarding & great support to grow your service business.

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

259

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

308

168

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

4.3

342

236

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“Service Fusion helps keep our jobs in order; we are able to process our invoices that have paid out and sync them to QuickBooks too!”

Anna K.

Finance Assistant

“We can Create Estimates, turn them into Jobs, and then Invoices for the customers, I appreciate the way we can just email the customer right from Service Fuson!”

Anna K.

Finance Assistant

“With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. ”

Rick B.

Founder

Pros

“What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.”

GINA D.

MANAGER

“ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.”

Heather M.

“What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well.”

Noah J.

Director of Business Software

Cons

“There's times when you hit the "plus" button to add a job to the next days schedule and it does not give you access to this feature so you end up having to click on the technician and hit the create new button to add a job for the next day.”

James H.

Director on Civil Materials Testing

“Too much double entry of data because no native CRM integration. Why can’t I mass update estimates and instead have to send your developers a csv file and then wait 5-7 days or more?”

Ilan K.

President

“The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. ”

Heather I.

Integrated Operations Administrator

Cons

“ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.”

Rob S.

Service Manager

“Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM.”

Lisa O.

Office manager

“They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used?”