ShipStation vs Starshipit

Pirate Ship

Easyship

Shippo

Pirate Ship is a cloud-based solution, which helps small businesses buy postage and print shipping labels fordomestic and international packages with USPS postage. It lets users purchase and print shipping labels in ZPL or PDF file format and share them with customers by generating a private link.

Easyship is a cloud-based, all-in-one shipping platform which allows eCommerce businesses to manage domestic & international shipping through 250+ courier solutions

Shippo is the leading multi-carrier eCommerce shipping platform that enables users to compare rates from 85+ global carriers in real-time, print shipping labels, and track packages from dispatch to delivery.  Our platform also offers tools to streamline customer notifications & package returns.

Web Developer

The main drawback has been the responsiveness of support. When everything is running smoothly, ShipStation is a huge time‑saver, but during moments when you need quick assistance—especially on tight project deadlines—waiting for support can be frustrating.

Owner

Customer service was not very helpful but only at first maybe that person was having an off day I’m not sure

Managing Director

I have found the customer support to be more than excellent and that it is included within the 30-day trial period.

Warehouse Leader

I like how easy, fast, it is to learn how to use and very responsive customer services is when you need help.

ShipStation’s order management centralizes orders from all your sales channels into one dashboard, automates repetitive tasks like carrier selection and shipment setup, and lets you filter, split, or bulk-update orders for faster, more accurate fulfillment and happier customers.

3PL Management

Access Controls/Permissions

Accounting

Accounting Integration

Alerts/Notifications

Audit Management

Barcode Recognition

Barcode/Ticket Scanning

Batch Processing

Carrier Management

Catalog Management

Cost Tracking

Customer Database

Customer Management

Customizable Branding

Customizable Templates

Data Import/Export

Delivery Management

Delivery Tracking

Distribution Management

eCommerce Management

Email Templates

Forecasting

For eCommerce

For Small Businesses

Ground Shipping

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Tracking

Item Management

Labeling

Label Printing

Manufacturing Inventory Management

Mobile Access

Mobile Alerts

Multi-Channel Management

Multi-Location

Order Entry

Order Fulfillment

Order Management

Order Processing

Order Tracking

Package Tracking

Parcel Shipping

Product Data Management

Product Identification

Purchase Order Management

QuickBooks Integration

Quotes/Estimates

Real Time Comparisons

Real-Time Data

Receiving

Recurring Orders

Reorder Management

Reporting/Analytics

Retail Inventory Management

Returns Management

Routing

Sales Forecasting

Scheduling

Search/Filter

Shipment Price Calculation

Shipment Tracking

Shipping Labels

Shipping Management

Shipping Services Integration

Shopping Cart

Special Order Management

Status Tracking

Stock Management

Template Management

Third-Party Integrations

Transportation Management

Vendor Managed Inventory

Warehouse Management

Website Integration

Workflow Management

By industry, ShipStation reviewers are most commonly professionals in retail (17%). The most frequent use case for ShipStation cited by reviewers is shipping (83% of reviewers).

Users and use cases

Some reviewers feel ShipStation offers good value for money due to discounted shipping rates and affordable entry-level plans. However, some users report that costs rise quickly with higher volumes, and extra fees or unexpected price hikes can reduce value.

Value for money

The ShipStation integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.6 out of 5 for its integration with ShipStation) and WooCommerce (an eCommerce product, 4.8).

Integrations

ShipStation is a shipping solution with key features that include shipping label creation, label printing, parcel shipping, shipment price calculation, integration with shipping services, shipment tracking, and more.

ShipStation

Web-based

iPad

iPhone

Android

Windows

ShippingEasy

ShipBob

Stamps.com

Descartes XPS Ship

EasyPost

Fishbowl

Starter

Standard

Premium

Unreliable printer integration

57% of reviewers feel negative about ShipStation’s printer connectivity. Users report frequent issues with ShipStation Connect, such as difficulty linking printers, dropped connections, and errors when sending print jobs. Reviewers mention that troubleshooting printer problems can be time-consuming and sometimes requires switching hardware or using workarounds. Many users say these connectivity issues disrupt label printing, slow down order fulfillment, and occasionally lead to costly mistakes. Problems are noted across different printer brands and operating systems, making reliable printing a persistent challenge.

Problematic updates and feature loss

Systems Administrator

Order Management has become barren of features as they remove things instead of fixing them.

57% of reviewers feel negative about ShipStation’s software updates. Users say updates often introduce new bugs or remove features they rely on, disrupting established workflows. Reviewers mention that transitions to new versions can be poorly communicated and inadequately tested, leading to unexpected issues. They find that updates are slow to deliver meaningful improvements, and sometimes make the platform less functional. Many users express frustration with the lack of transparency and responsiveness from the company regarding update-related problems.

Slow and limited customer support

No way to communicate with a live support person, all through back and forth useless robotic email and chat.

41% of reviewers feel negative about ShipStation’s email and chat support. Users report long response times, difficulty reaching live agents, and a lack of effective solutions through email or chat channels. Reviewers mention that support often relies on automated responses or redirects to articles rather than providing direct assistance. Many users say the inability to quickly resolve urgent issues is frustrating, especially when immediate help is needed. The lack of accessible phone support and delayed follow-ups are common concerns among those seeking timely customer service.

Complicated account handling

49% of reviewers feel negative about ShipStation’s account management. Users find managing multiple accounts, switching between them, and integrating external shipping accounts cumbersome and unintuitive. Reviewers mention difficulties with customer identification across sales channels, problems updating payment methods, and challenges linking provider accounts. Some users report issues with account access, such as trouble logging in or changing settings. These complications can slow down operations and create confusion, especially for businesses managing high order volumes or using multiple sales platforms.

Frequent glitches and downtime

Production and Product Line Manager Former Marketing And Web Manager

Dated user interface and periodic downtime and glitches

Pharmacist 

Sometimes the computer freezes up and it makes it difficult to shop out packages for our customers.

69% of reviewers feel negative about ShipStation’s bugs and issues. Users report recurring glitches, slow load times, and occasional crashes, especially during peak periods or when multiple users are active. Reviewers mention that software errors can disrupt workflows, cause confusion with order data, and sometimes result in lost productivity. Many users express frustration with the lack of timely communication or resolution from support when problems arise. They say these technical problems can make daily operations unpredictable and add unnecessary stress to their shipping processes.

Centralized multi-channel management

Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform

100% of reviewers feel positive about ShipStation’s handling of multiple sales channels. Users say the platform’s ability to aggregate orders from various sources like Amazon, Shopify, and eBay into one interface greatly simplifies order management. Reviewers appreciate seamless integration with different eCommerce platforms and carriers, which reduces the hassle of switching between systems. They find it especially valuable for businesses selling across several channels, as it consolidates workflows and improves productivity. Many users mention that this feature helps them manage inventory and shipping more efficiently, supporting business growth.

Significant daily time savings

100% of reviewers feel positive about ShipStation’s time savings. Reviewers indicate the software streamlines their shipping processes, automates repetitive tasks, and eliminates manual errors, which saves them hours each day. Users say this efficiency allows them to focus on growing their business and reduces daily stress. They appreciate that once set up, ShipStation consistently makes order fulfillment faster and more manageable, freeing up valuable time for other business priorities. Many users report that the time saved quickly offsets the monthly subscription cost, making it a worthwhile investment for their operations.

Reduces operational expenses

88% of reviewers feel positive about ShipStation’s cost savings. Users report that the software helps them save both time and money by automating shipping processes and reducing manual labor. Reviewers indicate that discounted shipping rates and improved efficiency quickly offset the subscription fee. They appreciate being able to reallocate saved resources to other areas of their business, supporting growth and profitability. Many users say ShipStation pays for itself through reduced labor costs and streamlined operations, making it a valuable tool for businesses looking to optimize expenses.

Content writing

We have a warehouse, we have ecommerce sites, we have a remote warehouse. Because of the ability to integrate all aspects of our business for fulfilment we need ship station. How did we do it before?)

Ease of ability to integrate multiple sales channels (Amazon, Shopify and esty) for both doing FBM as well as self fulfilled from our warehouse.

WooCommerce, in particular, connects effortlessly, making it easy to pull orders, manage shipments, and keep everything in sync without extra work on my end.

What i didnt like the most is not being able to update the SKU after they are saved and updating the UPC codes.

IT Administrator

Overall, ShipStation is a fantastic tool for managing shipping/tracking with multiple ship vendors.

Now we have to upgrade to the Gold plan for $139.99 in order to be able to ship off our our Lightspeed online with Shipstation.

I would have liked some preset address options or better copy and paste options

General Manager

I really didn't need to change anything except the barcode size, because the barcode on the default packing slip is too small and doesn't scan.

HR Generalist

I like the ease of creating shipping labels and purchasing shipping options right there and keeps track of warehouse inventory all while doing all that.

Marketing manager

While there are plenty of carriers on there, it does lack quite a few in Australia that would be nice if they had.

IT Director

I also like how it is now separate from Paypal but still integrates well with orders.

Inventory and Operations

Has many tools to help ship product at the most cost-effective price for your business.

I could see gradual increases over time but this is $110 extra a month while we are being hit with ridiculous tariffs and price increases.

I liked that I could integrate ShipStation with my SquareSpace website and easily print postage for orders.

Head of Core experiences

Very, very positive, as a long-term user, it was easy to set up, has great features for tracking workflows

President

In order to continue using their API, they are forcing everyone into a subscription that is 10x more expensive!!

Director of Implementation

Better prices for shipping versus order a label directly or walking into the store to ship.

He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying.  

It is nice that it sends emails and notifications to and from different apps.

It’s user-friendly and integrates well with various sales channels and carriers, making shipping and order management much easier.

Owner Master Instructor

ShipStation easily allows me to track purchasing and expenses.

Operator

The cost jumps up rapidly after 50 orders, and during my off season, if I'd forget to downgrade, I would pay a lot for services I wasn't using

Head of E-commerce

Doesn't allow for more nuanced manipulation of shipping labels and templates.

Partner

I sell products on multiple online marketplaces and shipstation was the official product I used to ship from

Solutions Analyst

We have been able to create custom tags that allow our team to gain more detail into orders to ensure the shipping method is best for the order.

Technical Coordinator

The missing value for B2B customers is missing support for Blind Shipping, in our case, we only update the company name in the ship at this time which we are unable to do in ShipSttion, the recommended workaround was to re-enter 2500+ resellers in each location as a unique Ship From Location.

Also, they randomly took API functionality from my account.

Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship).

Manager 

ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping

Not only are they increasing the price, they only gave us a month's notice to find and implement an alternative.

They used to be very reasonable and provide a nice amount of features on their lower-tier packages.

It works but UI is difficult to use in a high paced work setting.

Marketing Manager

The integrations could use some mapping settings to prevent issues.

Operations Manager

It now costs extra to use your own carrier rates.

USPS rates are quite bad as they force you to provision your own USPS account.

I'm not asking for additional features; I just want FUNCTIONAL default features.

So many small businesses rely on that integration, which they have always included.

IT Manager

They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help.

At first it was good, they treated us like we mattered. After they were acquired by Auctane, our relationship has decreased dramatically.

You may not need the integration and think it doesn't affect you.

ShipStation vs Starshipit Comparison (2026)

ShipStation

Starshipit

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives