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Order Management Software

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monday.com logo

Project Management Made Easy

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monday is a CRM software that will help you easily track all your orders, from initial acceptance to the shipment of the finished goods. With colorful views, you'll always know where all your orders stand and what needs to be done.

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NetSuite logo

The World’s Leading, Most Deployed Cloud ERP Solution

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NetSuite order management automates the management of orders, returns and exchanges, providing a flawless, flexible fulfillment strategy.

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SPS Commerce logo

Full-service EDI solutions for retail

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SPS Commerce goes beyond EDI technology to take the complexity, cost and risk out of managing trading partner relationships.

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ShipStation logo

The Shipping Software with the Most 5-Star Reviews

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Use ShipStation to import, manage & ship your orders from multiple selling channels using your chosen carrier. Access discounted rates & automate all processes.

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Katana Cloud Inventory logo

Real-time inventory management insights to prevent stockouts

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Katana’s cloud inventory platform covers the live inventory, production, accounting, and reporting features that give businesses the knowledge they need to make the right decisions.

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Linnworks logo

Ready. Steady. Grow.

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Linnworks lets you power your entire commerce operation from a single platform. With more than 100 integrations, Linnworks covers everything you need - from order and inventory management, analytics and forecasting, warehouse management, selling channel listings, and 3PL/fulfillment.

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Acumatica Cloud ERP logo

Building the future of business, together

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Acumatica Order Management lets you manage sales activities centrally, includes Sales Orders, Purchase Orders, and Requisitions. Designed for modern technologies and built on a future-proof platform with an open architecture for rapid integrations, scalability, and ease of use.

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Brightpearl logo

The retail operations platform for brands and retailers

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For retailers trading over $1M, an advanced Retail Operating System designed to automate order processing and order fulfillment as well as handling inventory management, planning, reporting, warehouse management, accounting and shipping.

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Acctivate Inventory Management logo

Inventory management add-on for businesses using QuickBooks.

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A better way for distributors & manufacturers to manage orders, track info, see product availability & fulfill orders faster in QuickBooks.

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SellerChamp logo

All-in-one multi-channel e-commerce automation software.

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SellerChamp is a cloud-based multi-channel eCommerce solution designed to help small and large businesses manage listings, repricing, and cross-selling across various online platforms. The platform automatically extracts product details, features, and images via UPC or ASIN.

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eTurns logo

Inventory management, replenishment and optimization app

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eTurns is a cloud-based mobile inventory management app that gives real-time visibility into remote stockroom or truck inventory and then automates replenishment in an optimized way. eTurns helps distributors, hospitals, manufacturers and contractors. Uses phones, RFID, and IoT sensors.

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ShipBob logo

Picked. Packed. Shipped. Done.

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ShipBob brings next- & 2-day shipping and logistics to fast-growing ecommerce brands through software and distributed fulfillment centers. With 30+ locations across 3 continents, ShipBob's strategically located near your customers to provide cost-effective, fast shipping options.

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Weevi logo

Ordering & loyalty built to increase orders & profits

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Weevi is a multi-channel ordering system for restaurants and food businesses integrated with an advanced loyalty and effective sales boosting tools, fully customized website and app as well as tools for in-store digital menus and on table ordering and payments.

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Order.co logo

From chaos to clarity, in order.

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Order simplifies buying for businesses. Eliminate manual purchasing & payment tasks to create one place to purchase, approve, and pay for the products your business needs.

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Lucy logo

Automated, error-free PO to SO processing for emailed PDFs

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Lucy is a web-based order processing software designed to help businesses automatically handle orders in PDF format sent by customers via email. It lets wholesalers capture sales related data such as purchase formats and stock codes in the existing ERP systems.

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VeraCore logo

3PL warehouse management & order management for e-Commerce

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VeraCore offers Smart Warehouse and Order Management software for third-party fulfillment and eCommerce operations. This solution is designed to help businesses eliminate error-prone manual processes and streamline complex customer requests.

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Paladin Point of Sale and Inventory Management logo

Point of Sale for hardware, LBM, pharmacies, and retailers.

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Point of Sale with complete business management for independent retailers. Track inventory, automate ordering, and report sales.

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ALERE logo

ERP software for businesses of all sizes

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ALERE is an enterprise resource planning (ERP) software that helps businesses in aviation, food and beverages, distribution, apparel, packaging, textile, and other industries handle operations related to order management, job scheduling, inventory tracking, dispatching, and other processes.

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C2W Inventory Management System logo

Inventory tracking, control, and management system

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C2W Inventory Management System consolidates inventory, sales, purchasing, and reporting into a unified platform, offering real-time stock updates and multi-warehouse functionality. It includes a mobile SmartScan barcode system to streamline inventory processes. The solution includes automated reorder point settings and is compatible with Geek+ Robotics automation for management.

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Tecsys OrderDynamics logo

Equipping Supply Chain Greatness

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Tecsys' OrderDynamics® is a cloud-native SaaS OMS with advanced out-of-the-box integration capabilities and modern omnichannel features, including inventory management, advanced order routing, order consolidation, returns management, customer management, store fulfillment and more.

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Tecsys Elite logo

Integrated supply chain management platform

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Order Management functions as a hub, automating, maintaining optimum inventory levels and turning orders into cash sooner.

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Shipedge logo

Web-based warehouse, order management and fulfillment system

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Shipedge is a cloud-based WMS and OMS. The OMS gives you complete channel automation, 70+ integrations, and inventory control.

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Odoo  logo

Full Suite of Integrated Business Apps

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Odoo allows companies to keep track of quotes and orders status, amount of the orders and expected delivery date. Save time by setting up rules to automatically send RfQs and PO to your suppliers based on your stocks levels.

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Precoro logo

All-In-One Procurement Software For SMBs and Enterprises

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Precoro is a cloud-based purchasing software that streamlines procurement processes for SMBs and Enterprises. Gain full transparency of your purchasing through the full automation of the procurement process. Easy approvals and expense tracking, automated PR and PO processing — all in one app.

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Cin7 Omni logo

Connected Inventory Management. Simplified.

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Cin7 integrates online, physical sales channels and stock locations and automates order management for fast, efficient fulfillment. Cin7 is ideal for businesses requiring a central Inventory Management system to link eCommerce, POS, warehouses, EDI and 3PL, but not for Rentals or Asset management.

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Here's what we'll cover:

Buyers Guide

Order Management

Order management refers to the process of managing the different stages of customer order processing, which include the following:

  • Order confirmation: Check item availability and provide customers the expected delivery date and time.

  • Payment processing: Accept customer payments at the time of order or delivery.

  • Item tracking: Track the real-time location of an item.

  • Shipping management: Schedule self-owned or third-party transportation services for the dispatch and delivery of orders.

Managing these many tasks manually can be cumbersome, especially for a small business with limited employees. An order management system automates this process and lets you track orders more efficiently. This helps you respond instantly in case of emergencies such as delays in order delivery or inventory shortages.

To help you find the right solution for your business, we’ve created this guide that provides the necessary information about order management software. In this guide, we’ll cover:

What is order management software?

Order management software is a tool that manages all the stages of the customer order process, from confirming an order to delivering the product. The software manages orders from multiple channels, checks product availability, handles order shipping, and collects payments. You can also manage backorders and return orders for online products.

Deployment options for order management software

There are two deployment options for order management software. We’ve listed the characteristics of each option below:

Cloud-based deployment: Hosts your data on the vendor’s servers and lets you access the solution from a web browser or mobile app. These systems are usually priced on a per month basis or according to the number of users per month.

On-premise deployment: Hosts your data on your own servers, which requires you to invest in network equipment and servers. Some businesses host the data on third-party servers, for which they pay a monthly or annual fee. This type of deployment option charges you for each user license. You’ll also need to pay for software upgrades.

GetApp.com recommends cloud-based deployment for small and midsize businesses. Compared to on-premise systems, cloud systems don’t require you to purchase servers and network infrastructure. These also don’t require an upfront investment, which allows you to switch to a different solution if the current system doesn’t suit your needs.

Key question to ask your vendor before you buy: Considering all the costs such as for equipment, training, implementation, and migration, what is your product’s total cost of ownership (TCO)?

What are some common features of order management software?

To ensure the successful deployment of an order management solution, check whether it offers the essential features. You need to know about the common features so that you can shortlist vendors accordingly.

Order entry: Captures customer orders, including the ones related to return orders and backorders. Lets you search for the orders by name, location, and item.

Order entry in NetSuite

Order entry in NetSuite

Order tracking: Lets you track the real-time status of customer orders on a dashboard. You can filter orders by items, location, and status.

Order management in QuickBooks

Order tracking in QuickBooks

Inventory management: Tracks inventory levels so that you are aware of the availability of products at the time of order confirmation.

Inventory tracking in Orderhive

Inventory tracking in Orderhive

Shipping management: Lets you assign shipping consignments to your transport team and third-party shipping providers. You can track the real-time status of your orders and inform customers in case of any unexpected delays.

Shipping management in ShipStation

Shipping management in ShipStation

Returns management: Allows you to manage return orders and refund the right amount to customers. This feature also takes into account the product condition, warranty, and repair costs while calculating the refund amount.

Return order management in Netsuite

Returns management in Netsuite (Source)

Key question to ask your vendor before you buy: Based on my business needs, what are the features that your product offers?


Research methodology

We referenced the following documents while creating this guide:

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*Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication.