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Order Management Software

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Cin7 logo

Cin7

4.3
(469)

Connected Inventory Management. Simplified.

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Cin7 integrates online, physical sales channels and stock locations and automates order management for fast, efficient fulfillment. Cin7 is ideal for businesses requiring a central Inventory Management system to link eCommerce, POS, warehouses, EDI and 3PL, but not for Rentals or Asset management.

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Orderhive

4.4
(232)

Ecommerce Automation Platform to Improve Customer Experience

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Orderhive updates order status and shipping information to channels in real-time.

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Now Commerce

4.9
(26)

B2B Ordering Portals for Reps and Retailers. Syncs with QB.

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Online Ordering for your Sales Reps and B2B Customers. Easy integration with all versions of QuickBooks.

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Brightpearl

4.4
(148)

The retail operations platform for brands and retailers

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Brightpearl’s automated order management has all of the features you need to take control of your orders across all sales channels, and maintain strong customer loyalty and client relationships.

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ShipStation

4.7
(779)

The Shipping Software with the Most 5-Star Reviews

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Use ShipStation to import, manage & ship your orders from multiple selling channels using your chosen carrier. Access discounted rates & automate all processes.

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CT Mobile

(0)

Offline access to Salesforce functionality with CT Mobile.

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CT Mobile is the industry’s leading offline application, providing full offline access to Salesforce functionality. The CT Mobile suite of products includes custom tools that are purpose-built to increase field sales efficiency.

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Infoplus

4.6
(28)

Inventory & warehouse management software

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Infoplus is a cloud-based inventory & warehouse management solution which offers a range of tools for managing customers, vendors, stock, orders, shipping, & more. The system is designed for small & medium-sized B2B & B2C businesses in wholesale, eCommerce retail, & third party logistics.

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MRPeasy

4.5
(51)

Cloud-based ERP/MRP software for small manufacturers

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MRPeasy is a cloud-based, affordable and user-friendly ERP/MRP software for small manufacturers and distributors (10-200 employees).

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NetSuite

4.1
(817)

The World’s Leading, Most Deployed Cloud ERP Solution

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NetSuite’s fully integrated Order Management capabilities help streamline your order processing by eliminating manual bottlenecks, preventing errors, and establishing a smooth flow from sales quote to order fulfillment to ensure timely invoicing and payment.

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Order logo

Order

4.4
(55)

A world where everything a business needs is in Order.

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Order simplifies buying for businesses. From the moment you purchase through the moment you pay, Order works in-stride with your team as well as your existing vendors, workflows, and current software products for a simple, streamlined experience.

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monday.com logo

monday.com

4.6
(2.4K)

Project Management Made Easy

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monday is a CRM software that will help you easily track all your orders, from initial acceptance to the shipment of the finished goods. With colorful views, you'll always know where all your orders stand and what needs to be done.

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Sana Commerce logo

Sana Commerce

4.6
(69)

Prioritize relationships, not just transactions.

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Streamline your online order processes and manage online and offline order history with Sana Commerce Cloud.

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Jolt Fulfillment System

5.0
(3)

Multi-channel eCommerce software

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Jolt Fulfillment System is a multi-channel eCommerce software that helps businesses of all sizes manage sales, warehousing, and shipping operations. The product management module allows users to create and manage catalogs for all distribution channels on a centralized platform.

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EDI HQ

4.7
(47)

Complete EDI Software Solutions and Expert In-House Support

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HQXchange provides superior EDI translation, advanced data management, and data mapping to help organizations manage important business relationships HQXchange supports ecommerce and automation for all your ERP and trading partner needs.

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Salesforce Commerce Cloud

4.3
(9)

eCommerce sites and marketing campaigns management software

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Salesforce B2C Commerce helps businesses design, launch and manage eCommerce websites to handle orders, pricing, product catalogs, account hierarchies, payments, and more. It allows service agents to access storefronts and order history in real-time to process over-the-phone orders and check-outs.

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Softeon Distributed Order Management (DOM) logo

Softeon Distributed Order Management (DOM)

(0)

Order management software for handling inventories & sales

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Softeon Distributed Order Management (DOM) is designed to optimize order fulfillment, sourcing, and routing operations on a unified platform. It enables orders from multiple sales channels (websites, stores, kiosks, etc.) and provides full visibility by tracking inventory and orders in real-time.

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ShipWorks

4.4
(33)

Multi-carrier warehouse management solution

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ShipWorks is a multi-carrier solution that provides a unified way to compare rates, delivery methods, and schedules from multiple carriers. ShipWorks is simple to use, while still providing users with the tools they need in order to gain cost-effective efficiencies and streamlined operations. It was developed specifically to be utilized by warehouse customers who need something more than basic web brokering and less than a full-blown logistics system.

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Shipedge

5.0
(1)

Web-based warehouse, order management and fulfillment system

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Shipedge is a cloud-based WMS and OMS. The OMS gives you complete channel automation, 70+ integrations, and inventory control.

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Fishbowl logo

Fishbowl

4.2
(727)

#1 inventory management software for QuickBooks

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Made for integration with QuickBooks, Fishbowl is a complete manufacturing and inventory management solution designed for medium and large businesses

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Caspio logo

Caspio

4.6
(138)

Build online database applications without coding.

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Caspio is the world’s leading NO-CODE platform for building online database applications without having to write code.

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eSwap

5.0
(2)

Cloud-based inventory and order management software

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eSwap is a cloud-based inventory and order management software designed to help businesses of all sizes handle inventory, shipping processes, customers, purchase orders, suppliers, warehouses, and more on a centralized platform. Administrators can automate workflows and route orders for fulfillment.

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SKULabs logo

SKULabs

4.6
(32)

Cloud-based inventory management and order fulfillment

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SKULabs order management tools allow you to meet the needs of modern ecommerce buyers. Fulfill like the pros even without the experience to ensure seller performance. Route and assign orders to teams for multi-touch processing and ensure priority is followed without manual coordination.

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MarketplaceWorks

5.0
(1)

Inventory management and order fulfilment solution

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MarketplaceWorks is a cloud-based eCommerce platform designed to help online sellers manage the sale and distribution of products across multiple channels. Key features include order processing, notifications, email automation, user group accounts, product categorization, and price management.

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MarketTime logo

MarketTime

4.3
(6)

The most powerful B2B omnichannel commerce platform

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MarketTime commission tracking software was formed with a simple vision in mind: to provide seamless physical and digital commerce integration across three continents. It enables sales agencies, brands, and manufacturers to write orders, serve consumers, and expand their businesses more efficiently.

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Skynamo logo

Skynamo

4.4
(16)

The Field Sales software for managers and their teams.

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Skynamo is the all-in-one Field Sales management software that provides managers with a real-time view of field sales activity. Dramatically reduce your admin tasks & paperwork. Track & analyse sales rep activity & provides users with access to sales histories, pricing, stock & promotions data.

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Here's what we'll cover:

Buyers Guide

Order Management

Order management refers to the process of managing the different stages of customer order processing, which include the following:

  • Order confirmation: Check item availability and provide customers the expected delivery date and time.

  • Payment processing: Accept customer payments at the time of order or delivery.

  • Item tracking: Track the real-time location of an item.

  • Shipping management: Schedule self-owned or third-party transportation services for the dispatch and delivery of orders.

Managing these many tasks manually can be cumbersome, especially for a small business with limited employees. An order management system automates this process and lets you track orders more efficiently. This helps you respond instantly in case of emergencies such as delays in order delivery or inventory shortages.

To help you find the right solution for your business, we’ve created this guide that provides the necessary information about order management software. In this guide, we’ll cover:

What is order management software?

Order management software is a tool that manages all the stages of the customer order process, from confirming an order to delivering the product. The software manages orders from multiple channels, checks product availability, handles order shipping, and collects payments. You can also manage backorders and return orders for online products.

Deployment options for order management software

There are two deployment options for order management software. We’ve listed the characteristics of each option below:

Cloud-based deployment: Hosts your data on the vendor’s servers and lets you access the solution from a web browser or mobile app. These systems are usually priced on a per month basis or according to the number of users per month.

On-premise deployment: Hosts your data on your own servers, which requires you to invest in network equipment and servers. Some businesses host the data on third-party servers, for which they pay a monthly or annual fee. This type of deployment option charges you for each user license. You’ll also need to pay for software upgrades.

GetApp.com recommends cloud-based deployment for small and midsize businesses. Compared to on-premise systems, cloud systems don’t require you to purchase servers and network infrastructure. These also don’t require an upfront investment, which allows you to switch to a different solution if the current system doesn’t suit your needs.

Key question to ask your vendor before you buy: Considering all the costs such as for equipment, training, implementation, and migration, what is your product’s total cost of ownership (TCO)?

What are some common features of order management software?

To ensure the successful deployment of an order management solution, check whether it offers the essential features. You need to know about the common features so that you can shortlist vendors accordingly.

Order entry: Captures customer orders, including the ones related to return orders and backorders. Lets you search for the orders by name, location, and item.

Order entry in NetSuite

Order entry in NetSuite

Order tracking: Lets you track the real-time status of customer orders on a dashboard. You can filter orders by items, location, and status.

Order management in QuickBooks

Order tracking in QuickBooks

Inventory management: Tracks inventory levels so that you are aware of the availability of products at the time of order confirmation.

Inventory tracking in Orderhive

Inventory tracking in Orderhive

Shipping management: Lets you assign shipping consignments to your transport team and third-party shipping providers. You can track the real-time status of your orders and inform customers in case of any unexpected delays.

Shipping management in ShipStation

Shipping management in ShipStation

Returns management: Allows you to manage return orders and refund the right amount to customers. This feature also takes into account the product condition, warranty, and repair costs while calculating the refund amount.

Return order management in Netsuite

Returns management in Netsuite (Source)

Key question to ask your vendor before you buy: Based on my business needs, what are the features that your product offers?


Research methodology

We referenced the following documents while creating this guide:

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*Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication.