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Silvertrac Software vs Kisi Comparison (2026)

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Silvertrac Software

Kisi

Overview

Silvertrac Software is a real-time guard management & security incident reporting system that allows users to report issues directly from their mobile device to a live issue monitor. Our system generates detailed reports for managers & clients to review guard performance, incidents, and more.

Kisi is a cloud-based secure access control system designed to help enterprises across various industries such as real estate, IT, healthcare, education, and manufacturing manage door access for authorized personnel or visitors using a combination of sensors and mobile devices.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

249

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

279

197

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.1

Value for money

Ease of use

Features

Customer support

75%

would recommend this app

Pros

“Simple for the guards to use.”

Joel C.

Manager

“Easy..”

Joel C.

Manager

“The camera it's installed on takes good night shots, this does not take advantage of the camera functions on the phone .”

David B.

Security guard

Pros

“After researching further, we also found many other reviews describing almost identical experiences following Kisi’s new billing changes:”

Fiona S.

Managing partner

“The nfc is very finicky so if you plan on that being your main access method, maybe look into another system.”

Adam M.

Owner

“The only communication we received was a vague email saying 'update your payment information.'”

Fiona S.

Managing partner

Cons

“Have a problem for almost a month has not been repaired and no one will call us back.”

Walt B.

Owner

“Last two years has been getting worse we are thinking about switching because of the customer service.”

Walt B.

Owner

“sensitive content hidden] called me up because I was having issues with the Silvertrac app. ”

Vince J.

Managing Partner

Cons

“Their listed phone number is non-functional. When we explicitly requested a phone call via email to resolve a significant billing dispute, they refused and stated they only communicate via email.”

Fiona S.

Managing partner

“We have been a long-time Kisi customer operating a coworking and event space business, and our recent experience with the company has been one of the most frustrating and disappointing vendor experiences we have encountered in years.”

Fiona S.

Managing partner

“Lack of customer service — one single representative handles all inquiries including billing, support, and disputes.”

Fiona S.

Managing partner