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Smart Service vs BuildOps Comparison (2026)

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BuildOps logo

BuildOps

Overview

All-in-one field service software with QuickBooks™ integration, mobile access, and workflow automation for service trade businesses.

BuildOps is a cloud and mobile-based software for commercial service contractors that assists with dispatching, workflow management, quoting, invoicing, service agreements creation, projects management, report generation, and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

269

5

4

3

2

1

138

97

20

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.4

177

5

4

3

2

1

102

60

8

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

Pros

“Help desk is effective for understanding and simple tasks or glitches you find, unless you actually work in the field that they specialize in-- when it comes to dialing in trade service companies it operates less than ideally.”
AB

Amy B.

Financial Officer

“Provided quality tracking across (too many) metrics.”
AB

Amy B.

Financial Officer

“Smart Service used with iFleet has allowed me to streamline customer management, scheduling, and estimating repairs.”
EA

Eron A.

ceo

Pros

“The payments section is clear and easily useable by seeing all invoices for one customer and to keep track of the payment if a payment agreement is done with a customer. When we sent Live with BuildOps, it took me only a week to learn how to use it!”
GD

Genevieve D.

Business Analyst

“From an administrative standpoint, it allows us to limit visibility and access appropriately across departments, which is important for financial and operational data integrity.”
JH

Jennifer H.

Service Billing Administrator

“The ability to generate, proof, and distribute invoices efficiently has significantly improved our billing workflow.”
JH

Jennifer H.

Service Billing Administrator

Cons

“We opted to build our own software and recently reached out to requested historical data and they said it would take a week and we would have to resign (again, more money).”
AB

Amy B.

Financial Officer

“Potential for time tracking errors and discrepancies.”
DN

Debbie N.

Manager

“The technicians tables never synced properly and there was constantly missing data. ”
CS

Connor S.

Owner

Cons

“Not being able to delete incorrect info, it has to be archived "in a sense" but that fills BuildOps with too much data”
JH

Jeannette H.

Accounting

“Right now the Forms function is buggy and not working for complex forms, I have a case with the engineering department at Bops, now.”
BK

Ben K.

Service Manager

“BuildOps, could be a little more user friendly when inputting assets into the program, there is too much going back and forth and nothing that gives you an opportunity to copy.”
PS

Patrick S.

Maintenance Manager

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features141
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chemical Usage Tracking
  • Client Portal
  • Client Tracking
  • Communication Management
  • Communications Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Debit/Credit Card Processing
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Driver ETA
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Inspection Checklists
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Project Management
  • Project Planning
  • Project Scheduling
  • Projections
  • Property Layouts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Allocation
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Support Ticket Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Workforce Management
  • Total features64
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chemical Usage Tracking
  • Client Portal
  • Client Tracking
  • Communication Management
  • Communications Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Debit/Credit Card Processing
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Driver ETA
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Inspection Checklists
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Project Management
  • Project Planning
  • Project Scheduling
  • Projections
  • Property Layouts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Allocation
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Support Ticket Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations7
  • ChatGPT
  • Dropbox
  • Google Calendar
  • NetSuite
  • QuickBooks Enterprise
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Sage Intacct
  • Twilio
  • Viewpoint Spectrum
  • Viewpoint Vista
  • Total integrations6
  • ChatGPT
  • Dropbox
  • Google Calendar
  • NetSuite
  • QuickBooks Enterprise
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Sage Intacct
  • Twilio
  • Viewpoint Spectrum
  • Viewpoint Vista

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