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Smart Service vs FieldPulse Comparison (2026)
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Good recommendations?
Smart Service
4.3
(269)5
138
4
97
3
20
2
6
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
FieldPulse
4.6
(507)5
363
4
106
3
20
2
5
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
All-in-one field service software with QuickBooks™ integration, mobile access, and workflow automation for service trade businesses.
Known for its ease of use, scalable functionality, and the best support in the industry, FieldPulse is an all-in-one application for field service companies to manage their business. Customer Management Scheduling Project Management Estimates & Invoices Timesheets Customer Portals And much more...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
269
5
4
3
2
1
138
97
20
6
8
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.6
507
5
4
3
2
1
363
106
20
5
13
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“Help desk is effective for understanding and simple tasks or glitches you find, unless you actually work in the field that they specialize in-- when it comes to dialing in trade service companies it operates less than ideally.”
AB
Amy B.
Financial Officer
“Provided quality tracking across (too many) metrics.”
AB
Amy B.
Financial Officer
“Smart Service used with iFleet has allowed me to streamline customer management, scheduling, and estimating repairs.”
EA
Eron A.
ceo
Pros
“FieldPulse addressed this directly through its centralized dashboard that brings scheduling, task management, and status tracking into one accessible place.”
Ghanshyam S.
JE Project Manager
“We also appreciate the mobile app functionality, real-time job updates, and the ability to streamline workflows, helping us operate more efficiently and provide better service to our customers.”
EM
Erica M.
Administrative
“Being able to assign tasks to the right team member, set timelines, and monitor progress without switching between spreadsheets and messaging apps made a noticeable difference in how organized our field operations felt.”
Ghanshyam S.
JE Project Manager
Cons
“We opted to build our own software and recently reached out to requested historical data and they said it would take a week and we would have to resign (again, more money).”
AB
Amy B.
Financial Officer
“Potential for time tracking errors and discrepancies.”
DN
Debbie N.
Manager
“The technicians tables never synced properly and there was constantly missing data. ”
CS
Connor S.
Owner
Cons
The software has created more headaches than solutions for our business, particularly when it comes to bookkeeping, system issues, and customer support. When we have problems, we are repeatedly told that the team is “working on it,” but issues remain unresolved.
GH
Glen H.
HVAC
“The mobile app can be a bit glitchy when cell service drops, especially when tech guys are trying to upload job photos or update statuses on-site.”
Flavia C.
Administrative Assistant
“The workflow between job stages moving from work orders to task completion to reporting feels slightly disjointed in certain areas.”
Ghanshyam S.
JE Project Manager
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review5 days ago
Key features
- Total features141
- AI Copilot
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Booking Management
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Catalog Management
- Change Order Management
- Chemical Usage Tracking
- Client Portal
- Clock In/Out
- Collaboration Tools
- Color Codes/Icons
- Commercial
- Commercial/Industrial
- Communication Management
- Communications Management
- Compliance Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Import/Export
- Data Security
- Data Visualization
- Debit/Credit Card Processing
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- Forms Management
- GPS
- Generative AI
- Geographic Maps
- Group Scheduling
- Historical Reporting
- Image Capture
- Industrial
- Inspection Checklists
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- KPI Monitoring
- Labor Forecasting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Material Ordering
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multiple Projects
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Prebuilt Assembly
- Preventive Maintenance
- Price/Margin Management
- Pricing Management
- Pricing and Cost Calculations
- Product Identification
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Time Tracking
- Project Tracking
- Projections
- Property Layouts
- Proposal Generation
- Proposal Management
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Allocation
- Resource Scheduling
- Response Management
- Review Monitoring
- Review Notification
- Route Optimization
- Routing
- SMS Messaging
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Single Page View
- Status Tracking
- Support Ticket Management
- Task Scheduling
- Technician Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- User Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Workforce Management
- Total features180
- AI Copilot
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Booking Management
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Catalog Management
- Change Order Management
- Chemical Usage Tracking
- Client Portal
- Clock In/Out
- Collaboration Tools
- Color Codes/Icons
- Commercial
- Commercial/Industrial
- Communication Management
- Communications Management
- Compliance Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Import/Export
- Data Security
- Data Visualization
- Debit/Credit Card Processing
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- Forms Management
- GPS
- Generative AI
- Geographic Maps
- Group Scheduling
- Historical Reporting
- Image Capture
- Industrial
- Inspection Checklists
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- KPI Monitoring
- Labor Forecasting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Material Ordering
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multiple Projects
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Prebuilt Assembly
- Preventive Maintenance
- Price/Margin Management
- Pricing Management
- Pricing and Cost Calculations
- Product Identification
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Time Tracking
- Project Tracking
- Projections
- Property Layouts
- Proposal Generation
- Proposal Management
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Allocation
- Resource Scheduling
- Response Management
- Review Monitoring
- Review Notification
- Route Optimization
- Routing
- SMS Messaging
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Single Page View
- Status Tracking
- Support Ticket Management
- Task Scheduling
- Technician Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- User Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Workforce Management
Integrations
- Total integrations7
- Azuga Fleet
- ChatGPT
- CompanyCam
- Dropbox
- Google Calendar
- Market360
- NiceJob
- QuickBooks Enterprise
- QuickBooks Online
- QuickBooks Online Advanced
- Twilio
- Zapier
- Total integrations7
- Azuga Fleet
- ChatGPT
- CompanyCam
- Dropbox
- Google Calendar
- Market360
- NiceJob
- QuickBooks Enterprise
- QuickBooks Online
- QuickBooks Online Advanced
- Twilio
- Zapier
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