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Oracle Field Service

Field Service Management Software Solutions

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Oracle Field Service - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: January 2026

Oracle Field Service overview

What is Oracle Field Service?

One screen view of all field operations in real-time. Modules include SmartManage for real-time visibilty and hard data into field service operations. SmartMobility to syn field and dispatch information to track inventory and job related information from any device and at any time, online or offline. SmartRouting to create schedules and arrival times based on previous time factors and a unique algorithm. SmartCapacity to accurately to job duration times based on historical data. SmartCollaboration for team communication over text and online, offering multi-party chats, one-to-one instant messaging and file sharing. SmartCommunication for proving customer service and satisfaction with notifications, reminders, and post-appointment surveys. SmartLocation for safety and accountability of activities and updates on route changes and equipment sharing.

Key benefits of using Oracle Field Service

ETAdirect’s SmartRouting assigns employees based on the business rules you define, such as emplyee skill set, proximity, and training.

SmartRouting uses employee-specific historical travel times and job duration to calculate arrival times and produce schedules with added accuracy. It calculates millions of possible combinations of employees, jobs and routes based on a patented algorithm enabling to route 10,000 appointments in just 4 minutes.

SmartCapacity lets you allocate and re-allocate staff and resources to meet changing conditions. The patented pattern-recognition technology measures the time that individual employees actually take to perform specific tasks and runs this information through its predictive analytics engine to project workforce availability.

Starting price

Alternatives

with better value for money