One screen view of all field operations in real-time. Modules include SmartManage for real-time visibilty and hard data into field service operations. SmartMobility to syn field and dispatch information to track inventory and job related information from any device and at any time, online or offline. SmartRouting to create schedules and arrival times based on previous time factors and a unique algorithm. SmartCapacity to accurately to job duration times based on historical data. SmartCollaboration for team communication over text and online, offering multi-party chats, one-to-one instant messaging and file sharing. SmartCommunication for proving customer service and satisfaction with notifications, reminders, and post-appointment surveys. SmartLocation for safety and accountability of activities and updates on route changes and equipment sharing.
Biotechnology, 1,001-5,000 employees
Used other for 2+ years
Share this review:
the tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
The tool needs specific resource for installation and configuration
Telecommunications, 501-1,000 employees
Used daily for 2+ years
Share this review:
I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows
GPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion
I have yet found a app for this that is user friendly for managing your employees. The user side app works ok
Q. Who are the typical users of Oracle Field Service?
Oracle Field Service has the following typical customers:
Mid Size Business, Small Business
Q. What languages does Oracle Field Service support?
Oracle Field Service supports the following languages:
Q. Does Oracle Field Service offer an API?
No, Oracle Field Service does not have an API available.
Q. What level of support does Oracle Field Service offer?
Oracle Field Service offers the following support options:
Chat, Knowledge Base