Oracle Field Service Cloud Pricing, Features, Reviews & Comparison of Alternatives

Oracle Field Service Cloud

Field Service Management Software Solutions

5.0/5 (3 reviews)

Oracle Field Service Cloud overview

One screen view of all field operations in real-time. Modules include SmartManage for real-time visibilty and hard data into field service operations. SmartMobility to syn field and dispatch information to track inventory and job related information from any device and at any time, online or offline. SmartRouting to create schedules and arrival times based on previous time factors and a unique algorithm. SmartCapacity to accurately to job duration times based on historical data. SmartCollaboration for team communication over text and online, offering multi-party chats, one-to-one instant messaging and file sharing. SmartCommunication for proving customer service and satisfaction with notifications, reminders, and post-appointment surveys. SmartLocation for safety and accountability of activities and updates on route changes and equipment sharing.


Value for money


Business size



United States, Canada

Supported languages

Introduction To TOA Technologies

Oracle Field Service Cloud reviews


Very good
Value for money
Ease of use
Customer support
Shane Harveston


Used daily for 2+ years
Reviewed 2019-02-27
Review Source: Capterra

I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows GPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion

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Patrick Resseguie

Oracle Field service

Used other for 2+ years
Reviewed 2018-09-28
Review Source: Capterra

the tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module

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Oracle Field Service Cloud features

Inventory Tracking

API (439 other apps)
Access Control (180 other apps)
Activity Dashboard (346 other apps)
Activity Tracking (218 other apps)
Audit Trail (182 other apps)
Auditing (264 other apps)
Automatic Notifications (353 other apps)
Compliance Management (213 other apps)
Custom Fields (202 other apps)
Customizable Reporting (269 other apps)
Data Import/Export (261 other apps)
Document Storage (198 other apps)
Inventory Management (212 other apps)
Invoice Management (197 other apps)
Monitoring (200 other apps)
Real Time Data (235 other apps)
Reporting & Statistics (266 other apps)
Third Party Integration (249 other apps)
Workflow Management (231 other apps)

Additional information for Oracle Field Service Cloud

Key features of Oracle Field Service Cloud

  • Gantt chart, map or grid of workflow progress
  • Routing based on historical travel times and job durations
  • ETAdirect’s patented, predictive statistical engine
  • Route 10,000 appointments in 4 minutes
  • Analytics based on 15 key metrics
  • SmartCapacity’s workforce projections
  • Reports in 5 different formats
  • SmartCollaboration for team file and info sharing
  • Drag and drop endangered appointments
  • Customer reminders for scheduled appointments
  • Access from any device
  • Customer confirm, cancel or reschedule options
  • Offline access to data
  • Post-appointment survey
  • Barcode scanning for inventory management
  • SmartLocation for geo-location data of team members
  • Signature capture and and job photo documentimg
  • ETAworkforce Call Cente
  • Skill and proximity based job assignment
  • Salesforce integration
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ETAdirect’s SmartRouting assigns employees based on the business rules you define, such as emplyee skill set, proximity, and training.

SmartRouting uses employee-specific historical travel times and job duration to calculate arrival times and produce schedules with added accuracy. It calculates millions of possible combinations of employees, jobs and routes based on a patented algorithm enabling to route 10,000 appointments in just 4 minutes.

SmartCapacity lets you allocate and re-allocate staff and resources to meet changing conditions. The patented pattern-recognition technology measures the time that individual employees actually take to perform specific tasks and runs this information through its predictive analytics engine to project workforce availability.