Oracle Field Service Pricing, Features, Reviews & Alternatives

Oracle Field Service

Field Service Management Software Solutions

5.0/5 (3 reviews)

Oracle Field Service overview

What is Oracle Field Service?

One screen view of all field operations in real-time. Modules include SmartManage for real-time visibilty and hard data into field service operations. SmartMobility to syn field and dispatch information to track inventory and job related information from any device and at any time, online or offline. SmartRouting to create schedules and arrival times based on previous time factors and a unique algorithm. SmartCapacity to accurately to job duration times based on historical data. SmartCollaboration for team communication over text and online, offering multi-party chats, one-to-one instant messaging and file sharing. SmartCommunication for proving customer service and satisfaction with notifications, reminders, and post-appointment surveys. SmartLocation for safety and accountability of activities and updates on route changes and equipment sharing.
www.oracle.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Introduction To TOA Technologies

Oracle Field Service user reviews

Excellent
3

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  3.0
  5.0
  5.0
  3.0
Patrick R.

Oracle Field service

Used occasionally for 2+ years
Reviewed 2018-09-28
Review Source: Capterra

Pros
the tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module

Cons
The tool needs specific resource for installation and configuration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Shane H.

Timesaver

Used daily for 2+ years
Reviewed 2019-02-27
Review Source: Capterra

I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows

Pros
GPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion

Cons
I have yet found a app for this that is user friendly for managing your employees. The user side app works ok

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Oracle Field Service pricing

Contact Oracle for pricing details.

Oracle Field Service features

Billing & Invoicing
Inventory Management
Mobile Access
Work Order Management

API (856 other apps)
Access Controls/Permissions (650 other apps)
Activity Dashboard (822 other apps)
Alerts/Notifications (1078 other apps)
Audit Management (541 other apps)
Audit Trail (526 other apps)
Compliance Management (658 other apps)
Customizable Reports (560 other apps)
Data Import/Export (623 other apps)
Document Management (764 other apps)
Reporting & Statistics (817 other apps)
Reporting/Analytics (1031 other apps)
Search/Filter (613 other apps)
Status Tracking (528 other apps)
Third Party Integrations (734 other apps)
Workflow Management (675 other apps)

Videos and tutorials

Additional information for Oracle Field Service

Key features of Oracle Field Service

  • Gantt chart, map or grid of workflow progress
  • Routing based on historical travel times and job durations
  • ETAdirect’s patented, predictive statistical engine
  • Route 10,000 appointments in 4 minutes
  • Analytics based on 15 key metrics
  • SmartCapacity’s workforce projections
  • Reports in 5 different formats
  • SmartCollaboration for team file and info sharing
  • Drag and drop endangered appointments
  • Customer reminders for scheduled appointments
  • Access from any device
  • Customer confirm, cancel or reschedule options
  • Offline access to data
  • Post-appointment survey
  • Barcode scanning for inventory management
  • SmartLocation for geo-location data of team members
  • Signature capture and and job photo documentimg
  • ETAworkforce Call Cente
  • Skill and proximity based job assignment
  • Salesforce integration
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Benefits

ETAdirect’s SmartRouting assigns employees based on the business rules you define, such as emplyee skill set, proximity, and training.

SmartRouting uses employee-specific historical travel times and job duration to calculate arrival times and produce schedules with added accuracy. It calculates millions of possible combinations of employees, jobs and routes based on a patented algorithm enabling to route 10,000 appointments in just 4 minutes.

SmartCapacity lets you allocate and re-allocate staff and resources to meet changing conditions. The patented pattern-recognition technology measures the time that individual employees actually take to perform specific tasks and runs this information through its predictive analytics engine to project workforce availability.