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Oracle Field Service Logo

Oracle Field Service

Field Service Management Software Solutions

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Oracle Field Service Pricing, Features, Reviews and Alternatives

Oracle Field Service product overview

What is Oracle Field Service?

One screen view of all field operations in real-time. Modules include SmartManage for real-time visibilty and hard data into field service operations. SmartMobility to syn field and dispatch information to track inventory and job related information from any device and at any time, online or offline. SmartRouting to create schedules and arrival times based on previous time factors and a unique algorithm. SmartCapacity to accurately to job duration times based on historical data. SmartCollaboration for team communication over text and online, offering multi-party chats, one-to-one instant messaging and file sharing. SmartCommunication for proving customer service and satisfaction with notifications, reminders, and post-appointment surveys. SmartLocation for safety and accountability of activities and updates on route changes and equipment sharing.

Key benefits of using Oracle Field Service

ETAdirect’s SmartRouting assigns employees based on the business rules you define, such as emplyee skill set, proximity, and training.

SmartRouting uses employee-specific historical travel times and job duration to calculate arrival times and produce schedules with added accuracy. It calculates millions of possible combinations of employees, jobs and routes based on a patented algorithm enabling to route 10,000 appointments in just 4 minutes.

SmartCapacity lets you allocate and re-allocate staff and resources to meet changing conditions. The patented pattern-recognition technology measures the time that individual employees actually take to perform specific tasks and runs this information through its predictive analytics engine to project workforce availability.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base

Training options

Videos
Documentation

Oracle Field Service features

Functionality

5.0

/5

3

Total features

13

3 categories

Most valued features by users

Inventory Management
Mobile Access
Scheduling
Electronic Signature
Work Order Management
Routing
Online Time Clock
Dispatch Management

Functionality contenders

Oracle Field Service users reviews

Overall Rating

5.0

/5

3

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

3

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Oracle Field service

Reviewed 4 years ago
Pros

the tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module

Cons

The tool needs specific resource for installation and configuration

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Timesaver

Reviewed 3 years ago

I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows

Pros

GPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion

Cons

I have yet found a app for this that is user friendly for managing your employees. The user side app works ok

Oracle Field Service FAQs and common questions

Q. Who are the typical users of Oracle Field Service?

Oracle Field Service has the following typical customers:
Mid Size Business, Small Business


Q. What languages does Oracle Field Service support?

Oracle Field Service supports the following languages:
English


Q. Does Oracle Field Service offer an API?

No, Oracle Field Service does not have an API available.


Q. What level of support does Oracle Field Service offer?

Oracle Field Service offers the following support options:
Chat, Knowledge Base

Common Oracle Field Service comparisons

Oracle Field Service logo
IFS Field Service Management logo
Oracle Field ServicevsIFS Field Service Management
Oracle Field Service logo
FieldAware logo
Oracle Field ServicevsFieldAware
Oracle Field Service logo
ServiceMax logo
Oracle Field ServicevsServiceMax
Oracle Field Service logo
Field Harmony logo
Oracle Field ServicevsField Harmony

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