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Kapture Pricing, Features, Reviews and Alternatives
Kapture FAQs
Kapture product overview
What is Kapture?
Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.
Typical customers
Platforms supported
Support options
Training options
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Starting from
19
/user
Per month
Starting from
15
/user
Per month
Kapture pricing information
Kapture features
Functionality
4.2
/5
35
Total features
74
7 categories
Most valued features by users
Functionality contenders
Kapture users reviews
Overall Rating
4.2
/5
35
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.41/10
18
9
6
0
2
Sagar V.
Sagar V.
Sagar V.
Overall rating contenders
Muheeb P.
Food & Beverages, 11-50 employees
Used daily for 1-2 years
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Very fast and accurate resolutions
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
Nothing noticed as such in my association with Kapture team
Chetan S.
Health, Wellness and Fitness, 201-500 employees
Used daily for 1-2 years
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We have been providing customer service using Kapture CRM and we are able to scale our support system.
The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
Only the linkedin integration have some issues and they're still trying to integrate it.
Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!
Ramasubramaniam R.
Consumer Goods, 1,001-5,000 employees
Used daily for 1-2 years
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Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.
a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)
a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions
Naqvi M.
Internet, 201-500 employees
Used daily for 6-12 months
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Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.
Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
At times, the tool does not feel very user friendly. Could be refined to improve user experience.
Manisha Kumari M.
E-Learning, 501-1,000 employees
Used daily for 2+ years
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We are solving the query of the students via, Email, call and chat who are using our product.
Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.
Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.
Common Kapture comparisons
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