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Kapture CX
5
22
4
9
3
7
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-native omnichannel CX platform for enterprises
Table of Contents
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Kapture CX - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Kapture CX overview
What is Kapture CX?
Kapture CX is an enterprise-grade, cloud-based, AI-native omnichannel customer experience platform built for large enterprises and high-volume support operations. It unifies customer interactions across email, chat, voice, and social channels into a single interface, combining intelligent ticketing, AI-powered self-service, and real-time agent assistance. The platform supports deep configuration across industries including retail, banking, travel, and healthcare, with role-based workflows, SLA management, and multilingual capabilities designed to meet complex operational requirements.
Kapture CX extends its core functionality through a suite of AI-driven modules covering customer-facing virtual agents, agent co-pilot tools, quality auditing, and analytics. Automated ticket routing, sentiment detection, and response suggestions reduce manual effort across support teams, while a centralized knowledge base powers both self-service deflection and agent guidance. Reporting dashboards and conversation analytics provide supervisors with visibility into team performance, resolution trends, and customer satisfaction signals, supporting data-driven decisions at scale.
Starting price
per month
Alternatives
with better value for money
Kapture CX’s user interface
Kapture CX reviews
Overall rating
4.2
/5
40
Positive reviews
72
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.72/10
5
4
3
2
1
22
9
7
0
2
Divyanshi G.
Analyst
Sunil K.
Program Manager
Saheb E.
Excutive
Who uses Kapture CX?
Based on 40 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
Kapture CX's key features
Most critical features, based on insights from Kapture CX users:
All Kapture CX features
Features rating:
Kapture CX alternatives
Kapture CX
Starting from
39
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Zendesk Suite
Starting from
55
/user
Per month
Kapture CX pricing
Pricing plans
Pricing details:
Professional
No pricing info
Features included:
- Ticketing System
- 1000+ API integrations
- Online support
- Multilingual Support
- 24x7 Support
- Customer 360
- Advanced Analytics Dashboard
- Side Conversations
- SLA & TAT Management
- Knowledge Base
- Contextual SOP
- Self-Serve
- Ticket Deflection
- FAQ Generation
- Smart Routing
- Agent Assist
- Profanity detection
- Magic reply
- Auto ticket summary
- Auto skillset
- NLQ
Enterprise
No pricing info
Features included:
- Ticketing System
- 1000+ API integrations
- Online support
- Customer 360
- Analytics dashboard
- Side Conversations
- SLA & TAT Management
- Agent Assist
- Multilingual Support
- 24x7 Support
- Advanced Analytics Dashboard
- Contextual SOP
- Ticket Deflection
- FAQ Generation
- Smart Routing
- Profanity detection
- Auto ticket summary
- Auto skillset
- Knowledge Base
- Magic reply
- Self-Serve
- NLQ
- Internal Chat
- Smart FAQ Search
- Chatbot
- Email Bot
- Social Media Bot
- Customer Persona Based Resolution
- Agent co-pilot
- Auto QA
- CX load prediction
User opinions about Kapture CX price and value
Value for money rating:
To see what individual users think of Kapture CX's price and value, check out the review snippets below.
Divyanshi G.
Analyst
Sunil K.
Program Manager
Kapture CX integrations (2)
Integrations rated by users
We looked at 40 user reviews to identify which products are mentioned as Kapture CX integrations and how users feel about them.
Integration rating: 4.3 (3)
Integration rating: 5.0 (1)
“All the proposal gentrated needs to be properly monitored”
Satya P.
AGM Sales
Integration rating: 5.0 (1)
Other top integrations
Kapture CX support options
Typical customers
Platforms supported
Support options
Training options
Kapture CX FAQs
Kapture CX has the following typical customers:
Large Enterprises
These products have better value for money
Q. Does Kapture CX support mobile devices?
Kapture CX supports the following devices:
iPhone, Android
Q. What level of support does Kapture CX offer?
Kapture CX offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)