App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Kapture Logo

Write a review

Cloud-based CRM solution for businesses of all sizes

(3)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Kapture Pricing, Features, Reviews and Alternatives

Kapture FAQs

Q. What type of pricing plans does Kapture offer?

Kapture has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Kapture?

Kapture has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does Kapture support?

Kapture supports the following languages:
English


Q. Does Kapture support mobile devices?

Kapture supports the following devices:
Android, iPhone


Q. Does Kapture offer an API?

Yes, Kapture has an API available for use.


Q. What other apps does Kapture integrate with?

Kapture integrates with the following applications:
Grow, Google Analytics 360, SAP Customer Experience, Oracle Field Service, Oracle Service, FreshBooks, WordPress, Twitter/X, Plivo, Meta for Business, Google Calendar, Twilio, Shopify


Q. What level of support does Kapture offer?

Kapture offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

Kapture product overview

Price starts from

19

/user

Per month

What is Kapture?

Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

In Person
Webinars
Documentation
Live Online

Not sure about Kapture? Compare it with a popular alternative

Kapture logo

Kapture

4.2
(37)
Freshdesk logo
4.5
(3.3K)

Starting from

19

/user

Per month

Free plan
Free trial
Pricing range

Starting from

18

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Kapture pricing information

Value for money

4.3

/5

37

Starting from

19

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kapture features

Functionality

4.2

/5

37

Total features

70

8 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Chat/Messaging
Activity Dashboard
Multi-Channel Communication
Customizable Branding
Reporting & Statistics

Functionality contenders

Kapture users reviews

Overall Rating

4.2

/5

37

Positive reviews

78

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10
Rating distribution

5

4

3

2

1

20

9

6

0

2

Pros
Great API , Easy Interface. Overall very good experience.
It is easy to use and support will be there as dedicated support is there for your account.
The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation.
Cons
Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this.
We happen to have a really bad experience with them and this is an honest review of the ordeal.
Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund.

Overall rating contenders

AvatarImg
AvatarImg

Muheeb P.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CRM Review

Reviewed 4 years ago

Very fast and accurate resolutions

Pros

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Cons

Nothing noticed as such in my association with Kapture team

CS
AvatarImg

Chetan S.

Health, Wellness and Fitness, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great tool for customer support

Reviewed 2 years ago

We have been providing customer service using Kapture CRM and we are able to scale our support system.

Pros

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

Cons

Only the linkedin integration have some issues and they're still trying to integrate it.

Vendor response

Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!

RR
AvatarImg

Ramasubramaniam R.

Consumer Goods, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Customer Service

Reviewed 2 years ago

Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.

Pros

a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)

Cons

a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions

NM
AvatarImg

Naqvi M.

Internet, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A feature packed tool and cost effective

Reviewed 2 years ago

Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.

Pros

Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

Cons

At times, the tool does not feel very user friendly. Could be refined to improve user experience.

MK
AvatarImg

Manisha Kumari M.

E-Learning, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Regarding the usablity of kapture

Reviewed 2 years ago

We are solving the query of the students via, Email, call and chat who are using our product.

Pros

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Cons

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Common Kapture comparisons

Kapture logo
Kylas Sales CRM logo
KapturevsKylas Sales CRM
Kapture logo
Bitrix24 logo
KapturevsBitrix24
Kapture logo
Zendesk Suite logo
KapturevsZendesk Suite

Related categories