Kapture CRM Pricing, Features, Reviews & Comparison of Alternatives

Kapture CRM

Cloud-based CRM solution for businesses of all sizes

4.83/5 (6 reviews)

Kapture CRM overview

Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.

Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.
www.kapturecrm.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Kapture CRM screenshot: Kapture CRM multi-channel dashboard screenshot. What is Service CRM? | Kapture CRMKapture CRM screenshot: Kapture CRM omni-channel support screenshotKapture CRM screenshot: Kapture CRM ticket dashboard screenshotKapture CRM screenshot: Kapture CRM customer information screenshot

Kapture CRM reviews

Excellent
5

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  4.8
  5.0
Prabhat Singh

best for any business

Used daily for 6-12 months
Reviewed 2017-02-20
Review Source: Capterra

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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shivani arya

excellentt

Used daily for 6-12 months
Reviewed 2018-06-18
Review Source: Capterra

Pros
As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.

Cons
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MOHIT JAIN

Nice experience

Used weekly for 2+ years
Reviewed 2018-10-01
Review Source: Software Advice

Pros
The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

Cons
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rajeeb Kundra

Best in the Industry

Used daily for 6-12 months
Reviewed 2016-07-28
Review Source: Capterra

The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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tani cargo

Best Software

Used weekly for less than 6 months
Reviewed 2018-09-28
Review Source: Software Advice

Pros
Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......

Cons
The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Kapture CRM pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Sales Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)

Service Cloud
Professional - $29 per user per month paid annually (or $39/month when paid monthly)
Enterprise - $39 per user per month paid annually (or $59/month when paid monthly)

Sales and Service Cloud
Professional - $39 per user per month paid annually (or $49/month when paid monthly)
Enterprise - $59 per user per month paid annually (or $69/month when paid monthly)

Kapture CRM features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

Monitoring (90 other apps)
Prioritizing (63 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Kapture CRM

Key features of Kapture CRM

  • Analytics
  • Calendar/Reminder System
  • Call Logging
  • Collaboration
  • Customer Portal
  • Email Management
  • Field Service Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Live Chat
  • Marketing Automation Integration
  • Queue Management
  • Quotes/Proposals
  • Reporting/Analytics
  • Sales Pipeline Management
  • Segmentation
  • Support Ticketing
View All Features