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TouchStone Business System Logo

TouchStone Business System

Standard operating procedure (SOP) software

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TouchStone Business System Pricing, Features, Reviews and Alternatives

TouchStone Business System product overview

Price starts from

29

Per month

Flat Rate

What is TouchStone Business System?

TouchStone is a cloud-based process development and management solution which is designed to help small businesses manage their standard operating procedures (SOPs). The software offers process documentation templates, custom forms, linking to organizational charts, file uploads, completion status color-coding, and more.

Key benefits of using TouchStone Business System

  • Users can create dynamic org charts using the drag-and-drop interface, link job descriptions to each position with a single click, and export org charts in multiple formats.

  • Through the Control Panel, users can interactively track, follow, and complete processes in their daily work, with copies of process tools created automatically for employees to use, complete, and save.

  • Completed copies of process tools are automatically saved in folders, archived by date, allowing users to search for completed work plans, forms, and checklists, and for reports to be run and retrieved for reviews by managers.

  • Managers can review the work of their reporting employees and take corrective actions when processes are not being followed, such as retraining staff members or changing processes.

  • An unlimited number of user accounts can be created, with ‘read’, ‘edit’, and ‘create’ permissions to control their access to processes.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Knowledge Base

    Training options

    Webinars
    Documentation
    Videos
    Live Online

    TouchStone Business System pricing information

    Value for money

    4.8

    /5

    22

    Starting from

    29

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TouchStone Business System features

    Functionality

    4.9

    /5

    22

    Total features

    11

    1 categories

    Most valued features by users

    Data Import/Export
    Document Management
    Access Controls/Permissions
    Document Storage
    Templates
    Process Modeling & Designing
    Collaboration Tools
    Process Change Tracking

    Functionality contenders

    TouchStone Business System users reviews

    Overall Rating

    4.9

    /5

    22

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.67/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    2

    0

    0

    0

    Pros
    I like that its very easy to customize every aspect of the program. Its also nice that what ever you do, your able to go in and restore it.
    The support by TouchStone is excellent. We have used it successfully to create process driven systems that enable growth and maintain a great culture and maintain consistency.
    The customer support is amazing and always there to help. Great experience so far.
    Cons
    My personal problem with the software is not the software itself but my lack of time to spend on building the workplans that we need.
    The most difficult thing for us is taking the time to get familiar with all aspects and to remember to go to Touchstone instead of the myriad of notepads and physical documents (breaking bad habits).
    We always look at a business as a chain with many systems and processes throughout it and without Touchstone there is no other way to organize, train, hold accountable and properly grow a business.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    TouchStone Business System

    Reviewed 2 years ago

    Got my moneys worth and we can see that as we grow it will continue to keep us on top of our business.

    Pros

    Easy to use but more importantly the way it organizes our business. It's well thought out. The customer support is crucial and the passion the people there have for what they do makes a big difference. That is important to us because a lot of companies out there are not helpful and you have to figure out everything yourself.

    Cons

    Can not think of anything just the time it takes but all systems take time to do it right.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Touchstone Processes in an Automobile Dealership

    Reviewed 3 years ago

    Job definitions are very important, teaching new employees and evaluating their progress in areas such as sales and customer service, and standardization of jobs throughout our organization are all possible with the Touchstone system. The support from the Touchstone cannot be outdone by any other. Weekly tutoring by a Touchstone instructor and web based tutorials are available. Tutorials are updated often. There are also easily accessible examples of other business plans that can be incorporated into a new customer's plan.

    Pros

    The Touchstone system teaches how important structure is in an organization and sets responsibilities for each job level in the dealership. The top managers are responsible for those who work under his/her direction and have methods to evaluate the performance of each employee based on the definition of the job and work plans that fall under that position. Job descriptions are actually all of the...

    Cons

    My personal problem with the software is not the software itself but my lack of time to spend on building the workplans that we need. As I engage other managers, I hope to spread some of the duties to others. Then we can proceed much faster with the project. I enjoy adding graphics and examples into each process and the results are great. But it is time consuming for persons like me who have many other duties. Time management is one of the by-products of the system, and I have not mastered that yet. It is worth the effort to have the business organized so that new employees can easily see their duties. But building the system takes time and commitment. However, eventually the system will save everyone time.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    TouchStone review

    Reviewed 2 years ago

    The support by TouchStone is excellent! We have used it successfully to create process driven systems that enable growth and maintain a great culture and maintain consistency.

    Pros

    The best feature is that it provides a platform to create and run a process driven business. This enables growth, consistency, and adherence to the company Mission and culture

    Cons

    Functionality: It can be challenging to learn at first. Requires someone to make a commitment of time and energy to champion its use.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    A company that understands how to grow your business

    Reviewed 3 years ago

    It's helping me turn my business into a process driven business that I have more control over. rep has been wonderful to work with.

    Pros

    This software along with the training, helped to take my business from a hard to control business to a process driven business.

    Cons

    While the software must cover a broad array of businesses, I wish it were a little it's help me to turn my business into a more process driven business. I know I have more control over itmore intuitive to use.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Process Improvement

    Reviewed 3 years ago
    Pros

    Touchstone allows us to create, organize and refine our processes. It is an invaluable tool for our business and something we utilize daily.

    Cons

    The Org Chart is a bit lacking, it does not allow the user to play with different scenarios so we need to do all of the proposed changes outside of the system before we make them permanent.

    Vendor response

    Thanks, David. I appreciate your feedback. We've been busy working on a new release and the first piece that we will be pushing soon is a better User Interface for the org chart. I think you're going to like what you see. I'll follow up with you and schedule some time to show it to you. - Michael.

    TouchStone Business System FAQs and common questions

    Q. What type of pricing plans does TouchStone Business System offer?

    TouchStone Business System has the following pricing plans:
    Starting from: $29.00/month
    Pricing model: Subscription


    Q. Who are the typical users of TouchStone Business System?

    TouchStone Business System has the following typical customers:
    Mid Size Business, Non Profit, Small Business


    Q. What languages does TouchStone Business System support?

    TouchStone Business System supports the following languages:
    English


    Q. Does TouchStone Business System offer an API?

    No, TouchStone Business System does not have an API available.


    Q. What level of support does TouchStone Business System offer?

    TouchStone Business System offers the following support options:
    FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base

    Common TouchStone Business System comparisons

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