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Smartsheet
Online work execution platform for businesses of all sizes
Last updated: April 2025
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Smartsheet - 2025 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2025
Starting from
12
/user
Per month
Smartsheet’s pros and cons based on 3,435 verified reviews
To identify what users like and dislike about Smartsheet, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.


Real-time team collaboration
96% of reviewers feel positive about Smartsheet’s team collaboration features. Reviewers indicate that the platform allows for real-time collaborative editing, commenting, and sharing of documents, which significantly enhances teamwork and communication. They appreciate the integration with other tools and the ability to collaborate with external stakeholders, making project management and communication more efficient.
Comprehensive project management
94% of reviewers feel positive about Smartsheet’s project management capabilities. Users think the platform helps in tracking project progress, managing timelines, and consolidating project documentation in one place. They value the ability to assign tasks, set permissions, and use customizable templates to streamline workflows and improve productivity.
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Efficient sharing capabilities
93% of reviewers feel positive about Smartsheet’s sharing capabilities. Some users report that the platform allows for easy sharing of spreadsheets and documents with various levels of access. They appreciate the real-time updates, commenting features, and the ability to share information with both internal and external stakeholders without requiring additional licenses.
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Highly customizable platform
91% of reviewers feel positive about Smartsheet’s customization options. Reviewers appreciate the ability to tailor the platform to meet specific needs, including customizing templates, automating processes, and adjusting user interfaces. They find the flexibility in creating personalized solutions beneficial for managing diverse projects and workflows.
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Variety of useful templates
90% of reviewers feel positive about Smartsheet’s templates. Users say the platform offers a wide range of pre-built templates that can be customized to fit different project requirements. They find these templates save time and help standardize processes, making it easier to start new projects and maintain consistency across teams.
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Limited row and cell management
57% of reviewers feel negative about Smartsheet’s row and cell management. Some users say the platform has limitations such as the inability to adjust row heights, multi-select items, and the restriction on the number of rows per sheet. They find these constraints hinder their ability to manage large datasets and perform complex data analysis.
Complex formula limitations
56% of reviewers feel negative about Smartsheet’s formula capabilities. Reviewers indicate that the platform lacks the robustness of Excel, making it difficult to create and manage complex formulas. They report issues with formula performance, limited options, and the need for workarounds to achieve desired calculations.
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High Cost Concerns
48% of reviewers feel negative about Smartsheet's value for money/pricing. Some reviewers feel that Smartsheet can be expensive, particularly for small businesses or teams with limited budgets. Users think the minimum license requirements and high cost per user can be prohibitive. Some reviewers find the pricing plans confusing and the lack of a free plan beyond the trial period as drawbacks.
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Challenging navigation views
46% of reviewers feel negative about Smartsheet’s navigation views. Users think the platform’s interface can be difficult to navigate, with hidden features and a lack of intuitive shortcuts. They find it challenging to filter and sort data efficiently, which impacts their ability to manage information smoothly.


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Lack of auto-save feature
43% of reviewers feel negative about Smartsheet’s auto-save functionality. Some users report frustration with the need to manually save changes, leading to potential data loss if they forget to save. They believe an auto-save feature would significantly improve the user experience by ensuring that all changes are preserved automatically.

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Smartsheet's key features
GetApp's analysis of 523 verified user reviews collected between July 2021 and January 2025 identified Smartsheet's most critical features and how it performs according to users.
Reviewers appreciate Smartsheet's Project Planning capabilities, highlighting the use of predefined templates and customizable views like grid, Gantt, calendar, or card. They report that it facilitates team collaboration, milestone tracking, and task assignment. Users find it easy to manage project activities, track progress, and adjust plans as needed. They also value the ability to automate tasks and share access with team members, even those without active accounts, making it a valuable tool for efficient project implementation. Of the 52 Smartsheet users who gave detailed accounts of their use of Project Planning, 98% rated this feature as important or highly important.
Users report that Smartsheet's Project Planning/Scheduling capabilities are highly valuable for managing tasks, schedules, and goals. They appreciate the predefined templates, Gantt charts, and calendar views, which help in tracking project timelines and progress. Reviewers indicate that the ability to set reminders, assign tasks, and adjust schedules automatically is beneficial. They also highlight the tool's flexibility in handling multiple projects and the ease of sharing updates with team members and clients, enhancing overall productivity. Of the 116 Smartsheet users who gave detailed accounts of their use of Project Planning/Scheduling, 97% rated this feature as important or highly important.

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Reviewers highlight Smartsheet's Task Editing capabilities, noting the ease of updating tasks, due dates, and assignees. They appreciate the ability to attach files, add comments, and customize task details. Users find it helpful for quickly making changes and keeping tasks organized without re-entering data. They also mention the capability's flexibility, allowing for efficient task management and collaboration. The integration with other tools like Zendesk is also noted as a positive aspect. Of the 53 Smartsheet users who gave detailed accounts of their use of Task Editing, 96% rated this feature as important or highly important.

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Users find Smartsheet's Task Management capabilities beneficial for assigning tasks, setting reminders, and tracking progress. They appreciate the ability to customize workflows, attach related files, and group tasks for better organization. Reviewers report that the tool helps keep teams in sync and aware of critical dates. They also value the automated notifications and reminders, which ensure tasks are completed on time. However, some users mention that managing complex workflows can be challenging without additional capabilities. Of the 177 Smartsheet users who gave detailed accounts of their use of Task Management, 95% rated this feature as important or highly important.
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Reviewers indicate that Smartsheet's Reporting/Project Tracking capabilities are helpful for managing and overseeing projects. They appreciate the ability to generate custom reports, track project performance, and analyze data. Users find the tool useful for keeping stakeholders informed with real-time updates and automated reports. They also highlight the ease of setting up project trackers and the flexibility in creating visualizations. However, some users mention difficulties with generating reports and the need for more advanced reporting capabilities. Of the 57 Smartsheet users who gave detailed accounts of their use of Reporting/Project Tracking, 91% rated this feature as important or highly important.

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Users appreciate Smartsheet's capabilities for managing Multiple Projects, noting the centralized dashboard and portfolio management features. They report that the tool allows for easy tracking and organization of various projects simultaneously. Reviewers highlight the ability to create separate sheets or workspaces, link projects, and generate cross-project reports. They also value the flexibility in customizing permissions and the ease of sharing updates with stakeholders. However, some users find it challenging to manage complex projects with numerous tasks. Of the 68 Smartsheet users who gave detailed accounts of their use of Multiple Projects, 91% rated this feature as important or highly important.

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All Smartsheet features
Features rating:
Smartsheet awards
Smartsheet alternatives
Smartsheet pricing
Value for money rating:
Starting from
12
/user
Per month
Smartsheet integrations (235)
Integrations rated by users
We looked through 3,435 user reviews, to identify which products are mentioned as Smartsheet integrations, and what is the users perception.
“Integrating Zapier with Smartsheet software is important because it gives users the ability to automate their workflows and streamline the process of managing their projects and tasks. With Zapier, users can quickly create tasks from emails, track changes to tasks in real time, and build custom workflows that can be triggered by events in other applications or from within Smartsheet. This allows users to be more efficient and productive, and to manage their projects more effectively.”
“It's got a lot of trigger options on Zapier. We haven't yet had to set up api because of it not having a workflow we want”
“We Zap in the responses from Gravity Forms into Smartsheet. This product is unfortunately not the most reliable.”
“We used Zapier to automate our time logs, which eliminated a data entry position, and freed up resources.”

Devendra Kumar Sonwani
Manager
“We have a table that must be uploaded to our ERP system and multiple users are responsible for updating the table. Smartsheets allows several users to access the table simultaneously.”
“We often build in Smartsheet and extract to Excel for various reasons. That this process is seemless is a Godsend to the way we use Smartsheet.”
“Smartsheet is more fun to work with. Having good excel knowledge has made smartsheet more easier to use and understand.”

Anonymous Reviewer
Strategic Sourcing Specialist
“With teams as the main vehicle to communicate with everyone in your organization, having this connected to Smartsheets makes it very cohesive. ”
“Save time and moving across platforms. Saves processes time and real-time updating across platforms. ”
“Post to a shared channel when a new support ticket is created in SmartSheet”
Cesar Sosa
Virtual Tech
“The rest of our company runs on tableau, although they are slowly coming over to smartsheet.”
“Incredible platform to pull data from multiple sources. Clean, efficient and user friendly. ”
Kristina McDonnell
GM Food & Beverage
“The varied, customisable nature of Power BI's visuals offer greater insight into the nature than Smartsheet's dashboard widgets. This allows us to convey key metrics to both internal and externals stakeholders with greater clarity.”
“i can seamlessly prepare dashboard with smartsheet data which is useful for my reports”
Chris Lambert
Commercial & Technical Analyst
“Because this allow all users to sign into company system first before signing to smartsheet sheet and calculating the work hours on smartsheet and the team KPI”
“Okta having alot of company products and give each user limitation access for the needed product so its important to identify which user can access smartsheet ”

Mohamed Emam , ICA , CRCO
Compliance Analyst
“Integrating Google Sheets with Smartsheet gives users the ability to create and manage their data from one platform. From within Smartsheet, users can access their spreadsheets in Google Sheets, allowing them to quickly review view, and update their data. This integration also allows users to leverage the power of Smartsheet to track and manage their Google Sheets data, including automated notifications and alerts, task assignments, and reporting. By leveraging the best of both platforms, users can maximize their productivity and efficiency.”
“We use that to plan detailed project tasks, way more detailed than in Smartsheet.”

Devendra Kumar Sonwani
Manager
“With Teams integration users can collaborate on the go in real time and stay up to date on all pending projects.”
Joshua Harry
Director of Information Technology
“This was the main form of connecting team members accounts and notifying them of updates and projects status.”
Anonymous Reviewer
Project Coordinator
“Integrating Slack with Smartsheet software is important because it allows teams to collaborate more effectively and efficiently. Slack provides instant messaging and notifications that allow team members to keep up with the latest updates, while Smartsheet provides a comprehensive project management system that allows teams to manage tasks and collaborate on projects. By combining these two powerful tools, teams can get the most out of their collaboration efforts.”

Devendra Kumar Sonwani
Manager
“We do a lot of tracking in Salesforce so the ability for these two platforms to speak to one another has been very helpful. ”

Benjamin Smith
Manager Network Performance Analysis
“We integrated Gmail for email updates; whenever something changes in the project, we get notified via email immidiately.”

Anonymous Reviewer
Product Owner
“As with the Power BI integration, Power Automate allows us to explore options not possible within Smartsheet's inbuilt automation. Automate itself serves as a powerful 'link integration', expanding the methods for slick communications and data modelling.”
Chris Lambert
Commercial & Technical Analyst
“Integrating Salesforce Platform with Smartsheet software is important because it allows businesses to leverage the power of both applications and create powerful workflows. This integration allows users to streamline processes, automate workflows, and gain better visibility across their organization. Additionally, integrating Salesforce Platform with Smartsheet can help businesses create more efficient and effective communication, data sharing, and collaboration. With this integration, businesses can increase efficiency and reduce manual processes, helping them to maximize the value of their Salesforce Platform and Smartsheet investments.”

Devendra Kumar Sonwani
Manager
“Data entry- Jotform cycles data from filled forms onto Smartsheet, which allows us to use Smartsheet as our main hub for viewing data.”
Leah Vandereyk
Senior Client Service Rep
“Data from Paintscout went to Smartsheet where I could manage the projects timeline and profitability.”
Glen Johnston
General Manager
“We integrated salesforce, to create tasks whenever the lead generates from the customer side. Also to keep track of our customers.”

Anonymous Reviewer
Product Owner
“STACK is our estimating service and so needing to be able to quickly integrate information is necessary and crucial for our company.”
Courtenay Summers
Bid Coordinator
Smartsheet support options
Typical customers
Platforms supported
Support options
Training options
Smartsheet reviews
Overall rating
4.5
/5
3.4K
Positive reviews
92
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.44/10
2K
1.1K
223
34
7
Why do users choose Smartsheet?
What would users change about Smartsheet?
Smartsheet FAQs
Smartsheet has the following pricing plans:
Starting from: $12.00/month
Pricing model: Subscription, Open Source
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Smartsheet?
Smartsheet has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Smartsheet support?
Smartsheet supports the following languages:
Russian, Spanish, Portuguese, French, German, English, Italian
Q. Does Smartsheet support mobile devices?
Smartsheet supports the following devices:
Android, iPad, iPhone
Q. Does Smartsheet offer an API?
Yes, Smartsheet has an API available for use.
Q. What other apps does Smartsheet integrate with?
Smartsheet integrates with the following applications:
Salesforce Service Cloud, Google Chat, SCS Solutions, Procore, Google Forms, Formstack Suite, Microsoft Outlook, Dropbox Business, Workplace from Meta, Webex Suite, Azuqua, Jira, Meisterplan, Formstack Forms, 123FormBuilder, Microsoft Azure, Miro, VMware Horizon DaaS, Quip, Zapier, Grafana, Google Docs, Gmail, Docusign, Klips, OneDrive, Google Workspace, Google Drive, Box, Office Timeline, Grammarly Business, Zoom Workplace, Microsoft Teams, Oculus, GoFormz, Egnyte, Marketo Sales Connect, Skyhigh Security CASB, Lucidspark, Bitium, OneLogin, Harvest, Domo, Okta, Slack, Microsoft Defender for Cloud Apps, Microsoft 365, Unito, Qlik Sense, Tableau, Spotfire, ServiceNow, AppSheet, UiPath, Acumatica Cloud ERP, Google Calendar, Easy Insight, Mailchimp, Marketo Engage, Microsoft Power BI, Backupify, HubSpot CRM, Evernote Teams, Microsoft Power Automate, VMware Horizon, Adobe Creative Cloud, Microsoft Excel
Q. What level of support does Smartsheet offer?
Smartsheet offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support, FAQs/Forum