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Smartsheet

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An online work execution platform for any size organization.

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Smartsheet Pricing, Features, Reviews and Alternatives

Smartsheet FAQs

Q. What type of pricing plans does Smartsheet offer?

Smartsheet has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription, Open Source
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Smartsheet?

Smartsheet has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Smartsheet support?

Smartsheet supports the following languages:
English, French, German, Italian, Portuguese, Russian, Spanish


Q. Does Smartsheet support mobile devices?

Smartsheet supports the following devices:
Android, iPad, iPhone


Q. Does Smartsheet offer an API?

Yes, Smartsheet has an API available for use.


Q. What other apps does Smartsheet integrate with?

Smartsheet integrates with the following applications:
Salesforce Service Cloud, Microsoft Outlook, Dropbox Business, Workplace from Meta, Azuqua, Jira, Meisterplan, Formstack Forms, 123FormBuilder, Microsoft Azure, Quip, Zapier, Gmail, Docusign, Klipfolio, OneDrive, Google Workspace, Google Drive, Box, Egnyte, Bitium, OneLogin, Harvest, Domo, Okta, Slack, Microsoft 365, Qlik Sense, Tableau, Spotfire, ServiceNow, Google Calendar, Easy Insight, Mailchimp, Marketo Engage, Microsoft Power BI, Backupify, Evernote Teams, VMware Horizon, Microsoft Excel


Q. What level of support does Smartsheet offer?

Smartsheet offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support

Smartsheet product overview

Price starts from

9

/user

Per month

What is Smartsheet?

Smartsheet is a SaaS, enterprise-ready cloud app for work management and collaboration, trusted by more than 80,000 businesses and millions of users in over 175 countries.

Key benefits of using Smartsheet

Seamless integration with Google Apps:
- Sign in with your Google account info
- Sync with Google Calendar
- Works with Google Drive: attach Drive files to any row in Smartsheet
- Update project info from Gmail
- Import/Export between Google Spreadsheet and Smartsheet
- Import Google Contacts
- Open attached Microsoft Project and Excel files in Google Drive

Salesforce integration:

Smartsheet and Salesforce work together for ultimate productivity. Link project sheets to Salesforce accounts, contacts, opportunities or cases for real-time collaboration on project status, files, and discussions. Other perks include:
- Single sign-on from Salesforce
- Create new project sheets from Salesforce
- Link to existing project sheets
- Access key project sheets from any Salesforce account, contact, opportunity or case.

Box integration:

Collaboration takes on new meaning with the Smartsheet and Box integration. The cloud apps are easy to use together and offer instant value. Teams can quickly share and collaborate on files related to specific projects with internal staff as well as external teams, including vendors clients and contractors. Some other benefits include:
- Perfect for the Small Teams or Large Enterprise: Smartsheet and Box are easy to use, don't require IT to install or manage, and immediately deliver value to users
- Add Structure, Save Time: Access files from Box in the context of your project or task
- No Need to Upload New Versions: All changes made to documents in Box are instantly available in Smartsheet
- Share Files with Teams Near and Far: Smartsheet's project sharing and row sending capabilities allow you to share files in Box with other team members with a click of the mouse
- A Little or A Lot: Link a specific document - or an entire folder of documents - to your Smartsheet project

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Live Online
Webinars
Videos

Not sure about Smartsheet? Compare it with a popular alternative

Starting from

9

/user

Per month

Free plan
Free trial
Pricing range

Starting from

9

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Smartsheet pricing information

Value for money

4.4

/5

3.2K

Starting from

9

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Smartsheet features

Functionality

4.3

/5

3.2K

Total features

219

50 categories

Most valued features by users

Task Management
Collaboration Tools
Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Prioritization
Access Controls/Permissions
Reporting/Analytics

Functionality contenders

Smartsheet users reviews

Overall Rating

4.5

/5

3.2K

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.43/10
Rating distribution

5

4

3

2

1

1.8K

1K

208

31

7

Why do users choose Smartsheet?

What would users change about Smartsheet?

Pros
It's been great having so many templates to choose from and customize. Awesome that it can be integrated with MS Teams.
I love the ease to customize your sheet for whatever you need and however you like it. Love being able to switch around columns and sort rows so quickly too.
The project being web-based helps to share information with other members of the team. The ability to export to various formats, as well as get team updates is a huge benefit.
Cons
I then took the Smartsheet training to be certified and that opened my eyes to the power of the tool (and also to the fact that the sheets I hated were users in our company using it very, very WRONG).
The only complaint that I have is that if the spreadsheet is very large, the page can be slightly laggy.
Some features seem to be missing or limited features available.

Overall rating contenders

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Carl B.

Security & Access Control Manager

Religious Institutions, 201-500 employees

Review source

Overall Rating

SmartSheet or SuperSheet to me

Reviewed 2 years ago

Transcript

Carl: Hi, I'm Carl. I'm a security and access control manager, and I give Smartsheet a five out of five...

LV
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Lauren V.

Executive Director

Professional Training & Coaching, 1-10 employees

Review source

Overall Rating

Easiest Project Managment Software you will Find.

Reviewed 4 years ago

Transcript

Lauren V.: Hi, my name is Lauren and I am the corporate services director of a logistics company. And...

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Megan C.

Insurance, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Critical in daily management

Reviewed 3 years ago

I absolutely love the software and the company. The system meets our needs and is flexible when we need to make adjustments. While the cost is fairly high to start up, annually it is worth the cost, as it streamlines our processes and allows us to be more efficient.

Pros

This is the tool we use every day, every hour, to track all of our enrollments and clients. Our team monitors enrollments and other CRM tools don't give us the flexibility to track multiple events and data points. It's Excel but on steroids with multiple functions and features. We're using it more and more every day for reporting up to our management team on progress for our client events.

Cons

I'm not so good at the formulaic side of things and making sheets talk to each other, or building a dashboard, is not an intuitive process. There are not step by step instructions or visuals which is something I need personally. It's a lot of trial and error in getting things set up. When I first started, it was very expensive to work with someone who helped build the infrastructure base and looking back there are many things I'd have done differently if I'd understood it a little better. A lot of the consultation time was wasted in trying to get the person to understand what we were trying to achieve.

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Grace B.

Retail, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Smartsheet is a fantastic resource for teamwork

Reviewed 9 months ago

Using Smartsheet, our team is able to centralize our paperwork, more accurately claim and monitor our work, improve our ability to interact with one another, and gain deeper insight into any lingering tasks.

Pros

The best part about using Smartsheets is that you can keep all of your information in one place, including notes, files, and contacts. The system is intuitive because it is laid out similarly to common spreadsheets but with additional features.

Cons

It's not simple to put in place. Only one person, in close collaboration with a SmartSheet expert, is responsible for initial setup and ongoing maintenance. It wouldn't be as useful to us without the assistance of a SmartSheet wizard available only to our internal staff.

AN
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Alex N.

Construction, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smartsheet in Construction Project Management

Reviewed 23 days ago
Pros

It has been effective and straightforward to plan, manage and track projects with Smartsheet.

Cons

Managing programs in my industry has never been hectic ever since I started using Smartsheet.

SG
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Steven G.

Design, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Average user using time and expense tracking

Reviewed 2 months ago
Pros

Seems to have a lot of functionality. Ability to track a team's time is useful.

Cons

Some things are not as easy to use as I would like. Also, I have accidentally committed forms unintentionally.

JM
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Joe M.

Information Technology and Services, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Project killer - tried and tested in large scale tech change projects

Reviewed 4 months ago
Pros

- incredibly intutive, no learning curve - excellent price - full featured (all the critical features of MS Project)

Cons

- project tracking roll up is convoluted

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