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TrackTik vs Novagems Comparison (2026)

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TrackTik

Novagems

Overview

https://www.tracktik.com/guarding-suite/

Novagems is used by every shift-based industry. But is popular amongst security, cleaning, healthcare, and retail with features like employee scheduling, tracking, and payroll across many locations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.0

Value for money

Ease of use

Features

Customer support

61%

would recommend this app

4.5

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

Pros

“I have used this product for years , due to a very slight oversight on our part,the contract renewal date passed whilst waiting for TrakTik to get back to us.”

John M.

“Features such as site login, reports, panic mode and live monitoring are really helpful in operations”

Ashish A.

Security Guard

“the technology is to make your life easier not miserable like tracktik does.”

Lejla B.

Payroll and invoicing

Pros

“We manage a team of about 40 security guards across multiple sites, and this software helps us keep everything organized without having to juggle spreadsheets and phone calls all day.”

Neha S.

HR - Admin

“What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks.”

Nicholas B.

Director of Operations

“Additionally, the customer support has been responsive and helpful whenever I've had questions. While there is always room for improvement, particularly in expanding some functionalities, Nova Gems has significantly enhanced my productivity and organization.”

Komal P.

Operational Manager

Cons

“Having been a customer for many years now having to pay for a product we no longer want for an additional 12 months is unfortunate and shows a poor understanding .”

John M.

“Contract terms and attitude, zero flexibility regardless for how long we have been a customer.”

John M.

“I don't know if the way my company used the app took on the fullest set of possible features, or maybe that was an accident of how the property management wanted things done.”