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TrackWise

Quality management (EQMS) for highly regulated industries

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TrackWise Reviews

Reviews summary

Pros

Its 21cfr part 11 comply and its very helpful if you are planning to regulatory approvals because its audit trail is perfect and its perfect for audit purpose.

sandeep k.

I like the core solutions of the software to be able to configure the workflow to match the business process as suppose to fitting our business process to the software capabilities.

Cerrone D.

Change control, deviations and risk management is very precisely designed in Track wise and really easy to use once you get perfect in it.

sandeep k.

Cons

The query manager is very limited. Currently there is no option to conditionally hide or lock data fields.

Cerrone D.

Functionality was limited and interface was clunky.

Anonymous Reviewer

Technology is difficult to maintain. Snapshot breaks and you have to rekey everything.

amy j.

Overall rating

3.9

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68%
positive reviews
88%
would recommend this app

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19 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trackwise is very user friendly, efficient database. Our auditors really enjoy working in it.

Reviewed 3 years ago

We were able to create and implement a database that was simple yet met the needs of the business, users and clients.

Pros

The software is very easy to use for both auditors and clients. We were able to configure the system to do exactly what we needed without having to modify our processes to fit the database. We were able to make the database fit our processes. In the past, with other databases, we needed to change our processes to make them fit to what the database could handle. Trackwise was totally configurable so we didn't have to worry about changing our process while trying to train users to the new system. The auditors feel it really makes it easier for them to get their jobs done and clients report that they really like the system because it is so easy to use. Changes to the system are super easy as well.

Cons

There really isn't anything we don't like about the software. This is the 4th database I have used since joining Quality Assurance and it is by far the most configurable and easiest to use. The support team was wonderful to work with and enhancements to the system are easy to do.

Vendor response

Thanks so much for your feedback, Carrie! We're glad to hear that both you and your company have gotten so much value from using TrackWise, If there's ever anything you'd like to see enhanced, or you simply have a suggestion for a new feature please do not hesitate to contact us. We rely on users like you to help us shape our product roadmap.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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TrackWise - not for the faint of heart but highly customizable

Reviewed 5 months ago

The company I worked for before I retired needed a new CRM application that had a huge list of specialized requirements due to a host of government (FDA) regulations. I joined the project in year 4 of a 5-year effort so was not able to take the training and get the experience with the product the other team members had, which was a disadvantage for me. During this 5-year project there were many software updates to TrackWise... most of which were good or even initiated by us; but some caused re-design of our user interface or interfaces to other system, which partially delayed deployment.

Pros

I liked the fact it was highly customized, even though it was a lot of work to set up, you could make the database have exactly the data points we needed and the screen display could look exactly the way we wanted it to, without having a pre-designed template for a different industry (or something else not useful).

Cons

The training for developers and administrators is very extensive and also very expensive. While much of it can be done on-line, most of the training materials only make sense when you are walked through it by a knowledgeable instructor... in person in MA or on-line. Steep learning curve

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good work flow

Reviewed 2 months ago

We use the system mainly for complaints management as well as change control. It is very easy to track various work flows with audit trails and history for each stage.

Pros

The system is well organized and allows for easy work flow for different stages for managing complaints. Mainly used for complaints management.

Cons

Although the work flows are well organized, it takes some time to get used various stages and training of the flows.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Overall

Reviewed 3 years ago

We have been able to fully support any agency approvals.

Pros

I like the core solutions of the software to be able to configure the workflow to match the business process as suppose to fitting our business process to the software capabilities.

Cons

The query manager is very limited. Currently there is no option to conditionally hide or lock data fields.

Vendor response

Hi Cerrone. We're sorry to hear that you've been unhappy with TrackWise. We'd love to connect with you one-on-one to understand how best to guide you through the parts of the solution you've been struggling with. We want to make sure you're 100% satisfied and getting the full value of TrackWise. Please feel free to reach out to your account rep or email our support team at your earliest convenience: spartacare@spartasystems.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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not user friendly and intuitive, technical basis rather old

Reviewed 3 years ago

Global transparency and the possibility to generate KPIs. As well harmonization of processes was possible. Easy escalation process to grant information flow.

Pros

it is highly accepted by regulators and provides state f the are customizable workflows, The software is scalable and can be easily rolled out to various sites.

Cons

The software is not user friendly and intuitive. It requires extensive training to work with it. The possibilities for user rights and view right are limited and the statistics with "Quality view" does not really work.

Vendor response

Hi Andrea - Thanks for providing your feedback! We know that past versions weren't as easy-to-use and have done a lot to improve user experience as of version 9. Sorry to hear that you're unable to use QualityView. Please schedule some time with our support team. We want to help you get the full value from the capability!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good software for Compliance

Reviewed 7 months ago

overall this is a good software for companied who are planning to get approval from big regulatory like usfda or else.

Pros

its 21cfr part 11 comply and its very helpful if you are planning to regulatory approvals because its audit trail is perfect and its perfect for audit purpose. its very easy to use and eliminate your physical documentation load . Change control, deviations and risk management is very precisely designed in Track wise and really easy to use once you get perfect in it.

Cons

Its little complicated to use initially the training material they provide is not up to the mark and very lengthy and boring so its not feasible to complete that trainings and not as helpful for new users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A must for quality and report management

Reviewed a year ago

Use of trackwise as a location to store reports and information for our business has been great. Not many bugs and it serves its purpose well. Can't think of many more improvements besides what is mentioned above.

Pros

I have used Trackwise at multiple manufacturing sites for a wide range of uses including nonconformances, corrective actions, complaints, investigations, and other documentation. It is fast, easy to search records with, and does not have many problems.

Cons

There needs to be better local control of text when one is writing reports. There need to be features to bold, underline, etc in different report areas.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Incredible

Reviewed 5 years ago

Sparta Systems does one thing very, very well...they market their TrackWise QM software like no other. The fact that such a poorly designed, unusable piece of software is at the heart of quality systems in an important industry such as pharmaceutical manufacturing is mind boggling and, frankly, quite scary. Nobody talks about how terrible it is...of course no one sings its praises either - with the exception of Sparta's own marketing and PR teams. They must have a 100:1 ratio of marketers to developers

Pros

There are no pros when it comes to TrackWise except replacing it

Cons

The fact that you could build a system in Microsoft Access with more features and far better usability than that of TrackWise

Vendor response

Hello! We'd love to get details about the version you're on, and help resolve specific problems you've encountered. Since you've chosen not to use a real name or company, we ask that you contact us: http://www.spartasystems.com/contact-us Using an older version of a solution, or one that hasn't been properly set up, can lead to aggravation. But, our support team can offer guidance and help troubleshoot....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Started being a user since 2015. Mainly use TrackWise as quality data analysis purpose.

Reviewed 3 years ago

A good integrated quality database for QMS.

Pros

- a comprehensive quality database with potentials to add modules for almost every QMS component; - per-definable query and exporting template

Cons

- lack of straightforward information connection between multi-level data, for example, certain fields (business unit) are not automatically shared between parent and child level records; - the default CSV (Comma Delimited) format output file is actually space delimited (observed in both TW8.3 and TW8.7), which makes it unreadable directly into some analytic softwares such as R.

Vendor response

Thanks so much for your feedback! We'll be sure to pass it along to our product team as they look to make future product enhancements. Note that TrackWise 9 has improved the user experience and made it easier to see record data specific to the needs of each user.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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just implemented

Reviewed 3 years ago
Pros

it's a great way to go paperless for investigations, quality events, change controls, CAPA, etc.. Seems useful

Cons

Had many issues with 123 compliance before we even implemented. Some things should have been in place when we purchased

Vendor response

Hello and thank you for your review of TrackWise Digital. We apologize for any difficulties you've encountered and want to help resolve any issues you may be experiencing. If you haven't already done so, please reach out to your customer success manager for assistance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The value of Trackwise

Reviewed 4 years ago

I have been designing , build and validating software systems for the past 30 years at the same major Pharma company. I have been using TrackWise for the past 7 years at this Pharmaceutical company. We employee more then 50,000 people world wide. I have eight modules on the TrackWise QMS platform that are utilized by all of are manufacturing sites for complaints, exception report, audits etc. ...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for your feedback, Rick! We're glad you've gotten so much value from TrackWise. If you ever have suggestions for new features or capabilities, let us know. We always make sure to incorporate suggestions from our user base into our roadmaps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TrackWise is a Quality System that we use for lot of our business activities and Regulatory reports

Reviewed 3 years ago
Pros

Wide range of Workflows and Modules ,very interactive and user friendly. This application satisfies a lot of our business needs, starting from compliant handling to deviation management. And I would say it is impossible to run the business without this System. I think almost 90% of the employees use to this system for various business needs. I use this from Quality and Compliance perspective for System Lifecycle activities.

Cons

It can be improved to make it less complicated and more user friendly. It should be with less clicks and easy to navigate to the next stage. The text box should be more flexible to edit and put information in it and generate a good report to send as an email attachment.

Vendor response

Thanks for your review on TrackWise Swathi. We're happy to hear your company has gotten so much value from it, and we're always appreciative of feedback that can help us to improve your user experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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We use Trackwise to handle unusual activity.

Reviewed 3 years ago

Provides a single source to store and track documents. It also provides the ability for electronic signatures.

Pros

Trackwise provides the ability to develop, track, and route reports of various types. It allows for the use of electronic signatures and notification.

Cons

The software is not intuitive. It requires multiple steps to print one document. You need the precise document number in order to search it in the database.

Vendor response

Hi Mark! Thanks for your review of TrackWise. We strive to make every version of TrackWise easier to use than the last. That said, you may want to speak to your administrator about upgrading to the latest version of the software which offers a more streamlined user experience. Here's a link to a walkthrough video to get you started: https://www.spartasystems.com/about-us/videos/corporate/trackwise-9-walkthrough

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I have been an admin and business user of TrackWise for 17 years. I love the system!

Reviewed 3 years ago
Pros

The flexibility of the system and configuration is great. However, sometimes things become so flexible that the system can actual become very difficult or confusing to use.

Cons

It is extremely difficult to change things once a record type and workflow has been created and is place. Changing workflows, field types, etc. In addition, the coordinator should be easier to configure and use.

Vendor response

Hi Lisa! Thanks so much for taking the time to provide your insights as a long time user. We will go ahead and share your comments on workflows and the coordinator with our product and support teams as recommendations for future product improvements. Please feel welcome to reach out to our support team at anytime with any concerns you have moving forward!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Trackwise is a great tool for tracking loads of things.

Reviewed 4 days ago

Great. Easy to learn and very essential to my position.

Pros

Trackwise has so many built in features to make it meet requirements and is extremely useful to track so many things. In such a large company being able to locate the records of what is happening is very useful.

Cons

I can’t think of too many things for what I like least. Possibly just the way it looks and flows is a little dated but it’s functionality outweighs that for sure.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Flexible workflow software designed for support if Quality and Regulatory process controls.

Reviewed 3 years ago

Single solution to support multiple processes allows IT to reduce the number of applications required to be supported. Business needs can be met for a variety of requirement.

Pros

The software is capable of supporting multiple processes with an efficient and logical approach. Industry standard solution for addressing complicated Q&R Process like Complaint Handling, CAPA, SCAR and other.

Cons

Can be complicated to configure and requires significant effort to take it from base configuration to a full scale usable product.

Vendor response

Thanks for your feedback on TrackWise! We'd love to learn more about how we can make the configuration process less taxing. Please feel free to reach out to our support team: spartacare@spartasystems.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Convoluted interface, but still a valuable quality management database

Reviewed 2 years ago
Pros

My company uses TrackWise to keep track of deviations, quality investigations, and product complaints. The program is great for categorizing quality reports by client, product, equipment, process parameters, manufacturing site, etc. It can be an invaluable tool for conducting investigations based on historical data. The program ensures that reports are complete by prompting you for required entries before any changes could be saved.

Cons

The interface is very convoluted and difficult to navigate even for experienced users. There are multiple screens, tabs, and and cells to navigate (as if there were too many features). Editing a report can feel like it takes ages as you require approval from a quality manager to unlock the report before you can make changes, but this is more of an industry regulatory requirement rather than a software-related issue.

Overall Rating
  • Value for money
  • Ease of use
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sparta trackwise system is ok

Reviewed 5 years ago

4 years experience. Technology is difficult to maintain. Snapshot breaks and you have to rekey everything.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Amy. Thank you for your review and for being a TrackWise user! We would love to resolve any technical issues you're experiencing. If you haven't done so already, please contact us at spartacare@spartasystems.com with more information. Please note that a new TrackWise release is on the way along with a new customer community with quick access to our knowledge base, documentation, technical resources, and more. We hope these upcoming releases create a better user experience for you, and help you to get more value from TrackWise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Okay software for approval tracking

Reviewed 2 years ago

It gets the job done but is not really anything too special.

Pros

It provided a systemic way to track approval workflows for various business workstreams.

Cons

Functionality was limited and interface was clunky.