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WorkWave Route Manager is a web-based fleet management solution to help fleet owners plan driver-friendly route maps and...
Elite EXTRA is a Last Mile Delivery management solution designed to help businesses of all sizes plan and streamline distribution...
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Neil J.
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After comparing several different route planning software solutions thoroughly we have found Viamente to be the best them all. Being able to fulfill our drivers requirements & skillsets exactly and serving many customers every day in the most efficient way, the workload we have saved and extra productivity that Viamente has helped us achieve has resulted in our organisation creating an additional 20% extra revenue per month. Viamente has certainly paid for itself 50 times over for us. We can't rate it highly enough. Thankyou for an excellent product that just can't be matched by anyone else.
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William M.
Food & Beverages, 51-200 employees
Used daily for 1-2 years
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Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.
- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales...
- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.
Hi William, Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!
Jennifer T.
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for 6-12 months
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Route Optimization has increased, our delivery times are reduced due to route planning. Traceability of drivers and estimated delivery times have proven to be a key factor in customer satisfaction.
The program is easy to use. The information that my entire team needs to access is simple to find. Reporting allows us to investigate any issues that arise. Driver's love the phone app and we have had a lot of positive feedback from customers. Elite Extra's response time with any queries is exceptional.
Honestly don't have any major issue to list.
David S.
Retail, 11-50 employees
Used daily for less than 6 months
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I would say the overall experience has been outstanding from a customer service, productivity and savings standpoint. It is an amazing product.
Elite Extra significantly reduced the time to route our drivers and reduced their time and miles to complete their routes. It gave us great visibility on our drivers during the route and provides great reporting. It also made capturing and managing signatures much more efficient. It really increased our productivity and the drivers actually love the turn by turn instructions. I would definitely recommend the software and their customer service is excellent.
I really don't have anything negative to say about the software.
Jj S.
Hospital & Health Care, 51-200 employees
Used daily for 6-12 months
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Elite is great for what we need it for. It allows us to be effective and have real time updates for our sales force and surgeons. We utilize this daily and it offers easier logistic management and route management. I would highly recommend this software to any medical company.
This software is very integrated with a lot of capabilities. I love all of the customization options as well the real time updates and tracking. The order grid is very easy to use and track all drop offs and the notes associated as well as the excel sheet that is provided within that.
I would like the routing to be a bit easier to navigate. I feel like there is a lot of wasted time routing because we do not always deliver to the same places and we do a lot of hot shots so we individually have to enter each route and we are not able to utilize the recurring routes. It would be nice to have a previous route option or something like that. Also it would be great if the drivers app did not have to be on and open for them to be dispatched.
Michael H.
Automotive, 201-500 employees
Used daily for 2+ years
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It has been a awesome experience working with Elite Extra. The ease of use of the product is easy to train new staff, as well as a quicker reference for order control and order management.
I love the ability that we have to view and take pictures of our product as it is delivered. This helps helps with accountabilaty towards the driver as well as the customer. This one feature alone has saved us thousands of dollars per month.
Route developement with future customers or customers not in the system is not available to be done easily. And sometimes using android phones at the driver level, sometime the system is glitchy, however the apple phone users have 0 issues.