WorkWave Route Manager Pricing, Features, Reviews & Comparison of Alternatives

WorkWave Route Manager

Web-based fleet management solution

4.25/5 (40 reviews)

WorkWave Route Manager overview

What is WorkWave Route Manager?

WorkWave Route Manager is a web-based fleet management solution suitable for professionals in home delivery, logistics and transportation businesses. The solution allows businesses to plan delivery schedules for their drivers and share delivery information with them. With WorkWave Route Manager, businesses can create driver-friendly route plans and share roadmaps with their on-field team members instantly.

WorkWave Route Manager allows fleet owners to check vehicle availability and build their staff database. Route planners can upload order lists via Excel/CSV doc or manually add locations to be covered by drivers. The automated route planner generates the best route based on the number of pickup/drop locations required to be covered by their drivers. The drag-and-drop interface helps in adjusting plans if necessary, approving plans and executing instructions in just a few clicks. Drivers can receive updated route plans and related instructions directly on their Android and iOS compatible smartphones.

WorkWave Route Manager provides real-time notifications and alerts the manager when a driver arrives or departs from a stop. The GPS map integration helps managers to track the location of their fleets and sends instant alerts when a driver deviates from their assigned route. The solution also offers tools to monitor & analyze drivers’ performance. Managers can configure key performance indicators based on factors such as idle time, fuel consumption, delivery time and more, for their business then evaluate actual performance against the set indicators.
get.workwave.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 6 other markets, Europe, Germany, India, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
WorkWave Route Manager screenshot: Plan optimized routes for field driversWorkWave Route Manager OverviewWorkWave Route Manager screenshot: Track delivery performanceWorkWave Route Manager screenshot: Plan routing & scheduling for driversWorkWave Route Manager screenshot: Send notifications on mobileWorkWave Route Manager screenshot: Generate route summaryWorkWave Route Manager screenshot: The WorkWave mobile appSPUD Uses WorkWave Route Manager to Power its Online Grocery Delivery Services

WorkWave Route Manager reviews

Value for money
Features
Ease of use
Customer support
  3.4
  3.9
  4.1
  4.3
Carmen De Jesus

Great routing tool

Used daily for 6-12 months
Reviewed 2018-12-12
Review Source: Capterra

Overall, very pleased with WorkWave

Pros
GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons
We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Evelyn Soto

WorkWake in Healthcare

Used daily for 6-12 months
Reviewed 2018-09-13
Review Source: Software Advice

Better customer service

Pros
This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Cons
When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Christine Nelson

WorkWave upgrade

Used daily for 2+ years
Reviewed 2019-08-15
Review Source: Software Advice

Pros
Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Cons
WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Response from WorkWave


Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Cindy Hicks

Viamente saved my sanity!

Reviewed 2015-01-22
Review Source: Software Advice

Pros
The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.

Cons
I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tiffany Honeycutt

Route Management at its finest!

Used daily for less than 6 months
Reviewed 2016-12-01
Review Source: Software Advice

Our company was new to delivery and had many requirements for a routing program. Workwave/Viamente has met all of them. They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.

Pros
Route Optimization Ability to route from a remote location User Friendly Ease of Accessibility Love the ability to add comments into a specific stop for any issues that may have arrived.

Cons
Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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WorkWave Route Manager pricing

Pricing options
Subscription
View Pricing Plans

Contact WorkWave for pricing information or a quote.

WorkWave Route Manager features

API
Activity Dashboard
Data Import/Export
Third Party Integration

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Document Management (302 other apps)
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Monitoring (293 other apps)
Real Time Data (332 other apps)
Real Time Reporting (284 other apps)
Reporting & Statistics (498 other apps)
Workflow Management (409 other apps)

Videos and tutorials

Additional information for WorkWave Route Manager

Key features of WorkWave Route Manager

  • Route navigation
  • Streamline communication between managers & drivers
  • Record driver information in a central database
  • GPS tracking combined with route planning
  • Mobile app for navigation & communication
  • Time-window requests from customers
  • Third party integrations
  • Multi-vehicle planning
  • Activity dashboard for managers
  • Real-time alerts & notifications
  • Daily schedules for drivers
  • Automate route planning
  • GPS Integration for effective fleet tracking
  • Export information & files to other systems
  • Drag & drop interface
  • Review trips & driver performance
  • Open API
  • Driver performance reporting
View All Features

Benefits

• WorkWave Route Manager helps businesses to generate the most optimized routes for fleet drivers.

• WorkWave Route Manager is a GPS integrated solution which provides complete visibility on vehicle locations and allows managers to track the exact location of their drivers at any point in time.

• The solution helps businesses to update route plans & delivery instructions and share these with their on-field drivers instantly.

• Drivers can communicate with their back-office managers via text message or in-app notifications and instantly share service details with them.