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WorkWave Route Manager Pricing, Features, Reviews and Alternatives

WorkWave Route Manager product overview

What is WorkWave Route Manager?

WorkWave Route Manager is a web-based fleet management solution suitable for professionals in home delivery, logistics and transportation businesses. The solution allows businesses to plan delivery schedules for their drivers and share delivery information with them. With WorkWave Route Manager, businesses can create driver-friendly route plans and share roadmaps with their on-field team members instantly.

Key benefits of using WorkWave Route Manager

• WorkWave Route Manager helps businesses to generate the most optimized routes for fleet drivers.

• WorkWave Route Manager is a GPS integrated solution which provides complete visibility on vehicle locations and allows managers to track the exact location of their drivers at any point in time.

• The solution helps businesses to update route plans & delivery instructions and share these with their on-field drivers instantly.

• Drivers can communicate with their back-office managers via text message or in-app notifications and instantly share service details with them.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Webinars
Videos

WorkWave Route Manager features

Functionality

4.0

/5

62

Total features

56

8 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
API
Third Party Integrations
Data Import/Export
Real Time Data

Functionality contenders

WorkWave Route Manager users reviews

Overall Rating

4.3

/5

62

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.29/10
Rating distribution

5

4

3

2

1

40

11

4

2

5

Pros
The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful.

WM

William M.

They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.

TH

Tiffany H.

I have had great technical support every time I have reached out for help. Now, with their question analyst it is easy to get an answer even faster.

LB

Lynn B.

Cons
I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

SM

Sergio M.

Usually leave a message if there is a problem don't expect an immediate response.

JR

John` R.

I have a 3 screen display and making one exclusively for work wave is problematic. When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no.

jt

jay t.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great routing tool

Reviewed 3 years ago

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Love routing with Workwave!

Reviewed 2 years ago

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Pros

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales...

Cons

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Vendor response

Hi William, Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointing software

Reviewed 8 months ago

Frustrating and disappointing with no improvements in sight.

Pros

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Cons

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This product is best in class!

Reviewed 7 months ago
Pros

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Cons

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Vendor response

Thank you for the 5 star review! We are so glad you are finding success with our solutions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best yet

Reviewed a year ago
Pros

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Cons

I am still trying to figure out how to put together the maintenance plans.

Vendor response

Hi Eliezer! Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions!

WorkWave Route Manager FAQs and common questions

Q. Who are the typical users of WorkWave Route Manager?

WorkWave Route Manager has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does WorkWave Route Manager support?

WorkWave Route Manager supports the following languages:
English


Q. Does WorkWave Route Manager support mobile devices?

WorkWave Route Manager supports the following devices:
Android, iPad, iPhone


Q. Does WorkWave Route Manager offer an API?

Yes, WorkWave Route Manager has an API available for use.


Q. What level of support does WorkWave Route Manager offer?

WorkWave Route Manager offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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