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Incident Management
Sla management

Top Rated Incident Management Software with Sla management - Page 3

Last updated: May 2026

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Features

Ticket Management

Real-Time Notifications

Status Tracking

Email Alerts

Customizable Reports

Service Level Agreement (SLA) Management

Integrated with

Google Calendar

New Relic

Jira

Site24x7

Microsoft Power BI

Pricing model

Free

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Windows

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Freelancers

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Mid Size Business

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65 software options

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Sponsored

Tesseron

4.3

(8)

5

5

4

2

3

0

2

0

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

work with the flow

Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

Read more about Tesseron

Users also considered

C2

4.3

(14)

5

7

4

4

3

3

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The ultimate ITSM platform

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered

Salesforce Service Cloud

4.5

(824)

5

479

4

274

3

55

2

14

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered

Wooqer

4.4

(69)

5

37

4

27

3

4

2

0

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

One App for All Ops - Workflows, Audits, Compliance, Surveys

Wooqer is an App for businesses to digitize frontline operations trusted by brands like Lifestyle, Skechers, Pantaloons, KFC, Baskin Robbins, Dominos and others.

Read more about Wooqer

Users also considered

iTOP

4.1

(12)

5

3

4

7

3

2

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud based visitor management solution

iTOP is a cloud-based configuration management database (CMDB) platform that helps manage IT assets and incidents, handle downtime, and optimize the efficiency of the support team. It also helps manage multi-client environments and streamline collaboration across departments.

Read more about iTOP

Users also considered

ManageEngine ServiceDesk Plus

4.4

(230)

5

128

4

79

3

15

2

5

1

3

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud IT Help Desk Software

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered

TOPdesk

4.4

(111)

5

53

4

49

3

8

2

1

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The service management platform that makes service happen

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Read more about TOPdesk

Users also considered

Benchmark Gensuite EHS

4.3

(84)

5

44

4

30

3

6

2

3

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified, AI-Powered EHS Software for Safer Operations

Benchmark Gensuite's Incident Management Software ensures safety, compliance, & efficiency across domains.

Read more about Benchmark Gensuite EHS

Users also considered

Vivantio

4.3

(178)

5

83

4

68

3

24

2

3

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Flexible Software. Focused Service.

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Read more about Vivantio

Users also considered

Electric AI

3.7

(23)

5

7

4

10

3

2

2

1

1

3

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT management software for managed software providers (MSP)

Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

Read more about Electric AI

Users also considered

Ecaldima

(0)

Agile ITSM & BPM platform for business-wide automation

Ecaldima simplifies incident management with automation, intelligent routing, and complete traceability.
It centralizes ticket reception, assignment, and tracking, allows internal or public comments, controls SLAs, and prioritizes based on custom rules.

Read more about Ecaldima

Users also considered

Zenduty

(0)

End-to-end incident management for SRE, DevOps & NOC teams

Zenduty is an incident management platform that gives you greater control and automation over the incident management lifecycle.

Zenduty centralizes alerts, notifies the right people reliably, and enables them to collaborate, take rapid action and resolve incidents faster.

Read more about Zenduty

Users also considered

CERRIX

(0)

Centralize governance, risks & automate compliance processes

CERRIX is an integrated governance, risk and compliance management (GRC) software that combines governance, risk, and compliance capabilities with audit management in a centralized cloud-based platform. The software features real-time reporting dashboards, audit management tools, and modules for GDPR, third-party oversight, and incident management. CERRIX supports multiple regulatory frameworks including ISO standards, DORA, and the EU AI Act while providing industry-specific solutions.

Read more about CERRIX

Users also considered

TaskCall

(0)

All-in-one Incident Response and Management Platform

TaskCall is an incident management software that helps DevOps and IT teams respond to critical incidents faster. It delivers reliable, real-time alerts via phone calls, SMS, push notifications, and email, ensuring the right person is notified at the right time.

Read more about TaskCall

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered

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