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Incident Management
Page 3

Incident Management Software with Service Level Agreement (SLA) Management (2026) - Page 3

Last updated: April 2026

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Features

Service Level Agreement (SLA) Management

Collaboration Tools(42)

Alerts/Notifications(66)

Activity Dashboard(58)

API(58)

Integrated with

Microsoft Teams(21)

Microsoft 365(13)

Slack(24)

Datadog(15)

GitHub(10)

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Free(20)

Open Source(3)

Free Trial(55)

One Time License(2)

Subscription(55)

Devices supported

Mac(33)

iPad(40)

Android(45)

Linux(32)

Web-based(65)

iPhone(45)

Windows(44)

Organization types

Small Business(62)

Non Profit(29)

Large Enterprises(64)

Public Administrations(35)

Freelancers(18)

Mid Size Business(64)

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66 software options

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iTOP

4.1

(12)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud based visitor management solution

iTOP is a cloud-based configuration management database (CMDB) platform that helps manage IT assets and incidents, handle downtime, and optimize the efficiency of the support team. It also helps manage multi-client environments and streamline collaboration across departments.

Read more about iTOP

Users also considered

Tesseron

4.3

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

work with the flow

Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

Read more about Tesseron

Users also considered

ZEBSOFT

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Governance, risk, and compliance (GRC) management software

ZEBSOFT is a governance, risk, and compliance (GRC) management software designed to help businesses escalate and manage incidents, non-conformity, and organizational risks in real-time. Teams can align risk management strategies with business objectives and validate data points on threats.

Read more about ZEBSOFT

Users also considered

Zinc Synapse

4.8

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Critical event management software

Zinc Synapse is an incident management software that helps businesses optimize the management of critical events, communication, and compliance activities. Synapse is hosted on Amazon Web Services for critical event management. It supports teams through the entire lifecycle of preparation, response, and recovery, as well as business-as-usual operations for crisis and emergency preparedness.

Read more about Zinc Synapse

Users also considered

Infraon ITSM

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITSM software

Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

Read more about Infraon ITSM

Users also considered

AppBase DCM & BPM Platform

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI supported low-code platform for case management solutions

Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

Read more about AppBase DCM & BPM Platform

Users also considered

Mirashare

4.3

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based health and safety management software

Mirashare is a trusted health and safety management software solution designed for businesses across any industry vertical, such as manufacturing, pharmaceuticals, life sciences, consulting and education. A wide choice of 14 easy to use modules from Incident Reporting, to Inspection Audits.

Read more about Mirashare

Users also considered

DiliGenie

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Power Your IT Projects with DiliGenie’s Smart Tools!

DiliGenie’s Incident Management module streamlines the handling of IT service disruptions through centralized reporting, automated routing, and real-time tracking.

Read more about DiliGenie

Users also considered

Ecesis

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Environmental, health and safety solution for corporations

An EHS Incident Management Software and Mobile App that helps your company easily report, investigate, document and track safety incidents, environmental incidents, near-misses and unsafe conditions.

Read more about Ecesis

Users also considered

Wavity

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Frictionless business on a budget

Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

Read more about Wavity

Users also considered

Callgoose SQIBS

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Incident and workflow management solution

Callgoose SQIBS is a next-generation automation platform that optimizes IT operations, streamlines incident management, and enhances system reliability. With real-time alerts, auto-remediation, on-call scheduling, and seamless integrations, it reduces downtime, boosts efficiency, and lowers IT costs

Read more about Callgoose SQIBS

Users also considered

Zenduty

(0)

End-to-end incident management for SRE, DevOps & NOC teams

Zenduty is an incident management platform that gives you greater control and automation over the incident management lifecycle.

Zenduty centralizes alerts, notifies the right people reliably, and enables them to collaborate, take rapid action and resolve incidents faster.

Read more about Zenduty

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered

ECALDIMA

(0)

Agile ITSM & BPM platform for business-wide automation

ECALDIMA is an IT service management (ITSM) and business process management (BPM) platform that offers automation, custom workflows, APIs, and secure deployment for IT and business operations.

Read more about ECALDIMA

Users also considered

CERRIX

(0)

Centralize governance, risks & automate compliance processes

CERRIX is an integrated governance, risk and compliance management (GRC) software that combines governance, risk, and compliance capabilities with audit management in a centralized cloud-based platform. The software features real-time reporting dashboards, audit management tools, and modules for GDPR, third-party oversight, and incident management. CERRIX supports multiple regulatory frameworks including ISO standards, DORA, and the EU AI Act while providing industry-specific solutions.

Read more about CERRIX

Users also considered

TaskCall

(0)

All-in-one Incident Response and Management Platform

TaskCall is an incident management software that helps DevOps and IT teams respond to critical incidents faster. It delivers reliable, real-time alerts via phone calls, SMS, push notifications, and email, ensuring the right person is notified at the right time.

Read more about TaskCall

Users also considered

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