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Benchmark ESG | Gensuite

Leading ESG software for operational & compliance excellence

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Benchmark ESG | Gensuite Pricing, Features, Reviews and Alternatives

Benchmark ESG | Gensuite product overview

What is Benchmark ESG | Gensuite?

Benchmark ESG™ | Gensuite comprehensive, cloud-based Environmental, Social, and Governance (ESG) software for management of risk and compliance, EHS, sustainability, product stewardship and responsible sourcing. For 20+ years, more than 120 companies have trusted Benchmark for intuitive, best-practice process functionality with fast ROI and superior customer service to help organizations operationalize their ESG programs and provide investment-grade data to key stakeholders worldwide.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Chat
Email/Help Desk

Training options

Live Online
Webinars
Documentation
In Person
Videos

Benchmark ESG | Gensuite pricing information

Value for money

4.1

/5

72

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Benchmark ESG | Gensuite features

Functionality

4.2

/5

72
Total Features58 8 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
Reporting & Statistics
API
Inventory Management
Document Management
Mobile Access
Workflow Management

Functionality contenders

Process Street
Functionality
#1
Silvertrac Software
Functionality
#2
SiteDocs
Functionality
#3
Benchmark ESG | Gensuite
Functionality
#4

Benchmark ESG | Gensuite users reviews

Overall rating

4.3

/5

72

Positive reviews

88%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.51/10
Rating distribution

5

4

3

2

1

36

27

6

2

1

Pros
Outstanding customer support and bug fixes, the "Help Me" feature provide an excellent and fast communication channel with the technical and administrative teams.

IA

Igor A.

Gensuite's ability to analyze information across a large enterprise adds value for my team. Gensuite also has great workflow capacity and wonderful customer service.

Martha C.

It is great for tracking incidents, OSHA Logs. The Compliance Calendar and Action Plan are great tools for tracking proactive and reactive action to inspections, incidents and regular requirements.

JS

James S.

Cons
Product support has been lagging at times when there is a problem.

JB

Jason B.

The user interface is ridiculously complex, and cannot be changed. After four years of use, my employees still complain about how difficult it is to enter information.

MD

Mike D.

No Security gate log to manage emergency evacuations.

JO

Jon O.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Provides comprehensive visibility across a geographically challenging portfolio.

Reviewed 3 years ago
Pros

As a fast-growing company with multiple sites, Gensuite enables us to see critical EHS data from afar. The best thing about Gensuite is that it is user-friendly for our team, encouraging accurate reporting and data from our front line users through intuitive interfaces. We receive great data from Gensuite, and to me, that's what matters most in EHS software.

Cons

One of the challenges we face using Gensuite is that we have to operate as a third-party contractor for another company that uses Gensuite requiring us to input data separately between both instances. To overcome this challenge, I suggest offering flexible EHS data integrations when operating as a third-party contractor.

Vendor response

Thanks for the awesome review, Rob! We work hard to meet expectation like yours, and we¿re happy to hear we hit the mark for you. We count ourselves luck for customers like you and truly do appreciate the suggestion for improvement. Gensuite foresees the next generation of compliance and management software integrating with various frontier technologies to connect workforce and management systems. We remain committed to working with Amazon to further enhance our capabilities. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent solution for our needs

Reviewed 3 months ago

Gensuite customer service has been excellent. Our account representatives are very responsive.

Pros

The software is designed for its intended use so they have already considered elements that I could never have imagined. It works extremely well for its purpose.

Cons

Doing mass uploads via Excel workbooks requires certain security settings that our company's I.T. environment cannot handle. I had to upload from my personal computer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Powerful, but inflexible

Reviewed 4 years ago

The biggest complaint I hear from NBCU users is that Gensuite does not provide consistent and reliable data or perform as expected. Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze that data. Having said that, I often hear from users that the software is not very user friendly, and many employees frequently struggle with it. There are many...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Denise, we loved talking with you and your team about new ideas for simplification projects, mobile, and report improvement projects during our in-person visit earlier this month. We are actively working to address the improvement areas discussed regarding reports and are committed to working with you to improve the functionality. We are happy to report that with the latest update to the Gensuite Mobile app, the user issues your team was experiencing are addressed and based on your additional feedback we are looking at further mobile updates to enhance the Inspection Tool workflow. Thanks again for your engagement and partnership, we remain committed to delivering the highest quality solutions to meet your business process needs. - Andy Cox (VP, Customer Services & Development)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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EHS software with really great functionality

Reviewed 3 years ago
Pros

The Injury & Illness Recordkeeping functionality is really strong and is built around enabling a company to stay OSHA compliant. The other basic safety program and compliance assurance tools have everything necessary to run a basic EHS program digitally. Beyond that, there are many different tools and suites available to totally manage, expand, and improve an EHS program digitally. Our team really likes the ease of retrieving and seeing data and charts for analysis which makes our jobs so much easier.

Cons

Customization of the platform (if needed) can be difficult, slow, time-consuming, and expensive. The permissions and scope model can be difficult for new users and non-EHS professionals to understand and use.

Vendor response

Max, We appreciate you taking the time to share your experience. It made our day here at Gensuite! We strive to offer the best solutions across enterprise risk management and compliance functions that are flexible enough to meet any business need ¿ large or small, anywhere and in any industry. We are excited and always willing to explore new and creative opportunities that simplify and improve the Gensuite user experience. In fact, we will be exploring more Do It Yourself features during the Gensuite conference this week and value your thoughts, input and ideas.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good HSMS software

Reviewed 3 years ago

Very good, one of those that you miss the longer you don't use it.

Pros

Gensuite management software does a lot, it has apps for almost all of your HSE needs. Great for larger companies trying to tie strategic direction down in every department.

Cons

As it's one of the biggest there is times when you wish it could be tailored exactly to your needs. Costs are astronomical to make a change to the functionality.

Vendor response

Howard, Thank you for sharing your experience with Gensuite. We pride ourselves on providing our subscribers with best-in-class solutions & services, so we're very pleased to hear our software met so many of your strategic HSE needs. Over the last 2 decades, our approach has always been to leverage best practices and shared HSE experience & knowledge to provide a comprehensive solution that can...

Benchmark ESG | Gensuite FAQs and common questions

Benchmark ESG | Gensuite has the following pricing plans:
Pricing model: Free, One Time License
Free Trial: Available


Benchmark ESG | Gensuite has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Benchmark ESG | Gensuite supports the following languages:
Indonesian, English, Hungarian, Finnish, Dutch, Korean, German, Italian, Polish, Chinese (Simplified), Japanese, Spanish, Portuguese, Swedish, French, Thai, Arabic, Norwegian (Bokmal)


Benchmark ESG | Gensuite supports the following devices:
Android, iPhone, iPad


Yes, Benchmark ESG | Gensuite has an API available for use.


Benchmark ESG | Gensuite offers the following support options:
24/7 (Live rep), FAQs/Forum, Chat, Email/Help Desk

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