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Top Rated Incident Management Software with Sla management

Last updated: May 2026

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65 software options

Xurrent IMR logo

Xurrent IMR

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JIRA Service Management logo

JIRA Service Management

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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FileHandler Enterprise logo

FileHandler Enterprise

Secure. Scalable. Proven.

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FileHandler Enterprise enables TPAs, insurance carriers, public entities, and self-insured organizations to automate processes and enhance efficiency. Our software keeps you on track with automation and customization, creating a standard claims management process for your business.

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Ecesis logo

Ecesis

Environmental, health and safety solution for corporations

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An EHS Incident Management Software and Mobile App that helps your company easily report, investigate, document and track safety incidents, environmental incidents, near-misses and unsafe conditions.

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AlertOps logo

AlertOps

Incident & response management tool for IT & DevOps teams

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Prioritize Critical Alerts, Build Advanced Workflows & Streamline Processes ¿ giving you unparalleled flexibility.

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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Site24x7 logo

Site24x7

All-in-one performance monitoring tool for DevOps and IT

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Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

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VisiumKMS logo

VisiumKMS

ESG, EHS, and quality management software

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VisiumKMS automates incident management business processes. We understand the business process, workflow and all aspects of the incident management process beginning with event identification, analysis, route calls analysis, lessons learned and corrective action, preventive action management. Visiu

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DERDACK Enterprise Alert logo

DERDACK Enterprise Alert

Respond up to 10x faster to critical incidents

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Derdack’s enterprise-class notification software uniquely combines intelligent alert notifications, machine-assisted collaboration and remote incident remediation – enabling an anywhere incident response.

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A1 Tracker logo

A1 Tracker

Enterprise risk management software

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New generation incident management software designed for loss run reporting, metrics, & notifications to streamline management.

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Mint Service Desk logo

IT service desk and asset management solution

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Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

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Better Stack logo

The AI SRE observability stack

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Better Stack lets you see inside any stack, debug any issue, and resolve any incident.

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BIS Safety Software logo

Learning and Compliance for high-risk industries.

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BIS Safety Software’s Incident Management system helps organizations track, investigate, and resolve workplace incidents with ease. Featuring CAPA, audits, compliance tracking, real-time reporting, alerts, and risk analysis, it streamlines processes and strengthens safety outcomes.

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Risk Hawk logo

Risk, compliance and audit management software

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Integrated Risk Management system to actively manage all risks & KRIs, controls, incidents, policies, audits, action plans, resources, compliance registers, case queues such as whistleblowing, complaints, SARs, media reports, and regulatory notifications and facilitates linking these to each other.

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SafetyQube logo

Software for managing EHS compliance

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SafetyQube is a market leading EHS software that helps organisations save time, manage EHS complexity and stay compliant. Collaborate easily, streamline EHS processes and break barriers that compromise Health & Safety standards. Free trial, quick setup, transparent pricing and world class support !!

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Logsign Unified SO Platform logo

Logsign Unified Security Operations Platform

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Logsign Unified SO Platform delivers comprehensive threat detection, investigation, and response (TDIR) through integrated next-gen SIEM, threat intelligence, UEBA, and SOAR capabilities.

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Pazo logo

Operational Excellence Simplified

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Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

Pazo simplifies ticketing, real-time reporting, and tracking. With custom workflows and alerts, teams can resolve incidents faster and improve response times, ensuring seamless operations across facilities.

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Asset Infinity logo

Cloud-based Asset Management & Tracking Software

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Asset Infinity is a cloud based asset management & tracking tool to manage all types of assets and keep a record of all maintenance activities and asset procession throughout their lifetime. Asset Infinity is for businesses in manufacturing, sports, hospitality, & education, with native mobile apps.

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i-Vertix logo

IT infrastructure management software

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i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

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HaloITSM logo

ITSM solution for managing incidents & assets

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HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

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ilert logo

One platform for alerting, on-call and uptime monitoring.

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ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary.

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Grafana logo

2025 Gartner® Magic Quadrant™ Leader in Observability

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Grafana Labs, a Leader in the 2025 ® Magic Quadrant™ for Observability Platforms and positioned furthest to the right for Completeness of Vision, offers an OSS-based, composable observability stack with Grafana Cloud and the LGTM Stack.

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StatusCast logo

IT management software with integrated communications

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StatusCast is a unified communications platform that integrates with your IT operations and uptime monitoring applications. StatusCast provides an automated, multi-channel communications platform that enables users to proactively communicate IT outages and scheduled maintenance to your employees and customers. The system also allows managers to showcase the uptime availability of critical applications, and assist in the root-cause analysis of IT incidents.

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24Cevent logo

On-call incident response when alerts are not enough

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24Cevent is an incident response platform designed for the moment when things break. It ensures critical incidents reach the right on-call person, require acknowledgment, and escalate automatically until action is taken, helping teams reduce downtime during active incidents.

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ecoPortal logo

Environmental, health and safety (EHS) engagement software

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ecoPortal simplifies health and safety management, engaging frontline workers to senior executives, and everyone in between. With 30+ Modules, our unified EHS platform provides the tools and insights you need to foster safer and healthier environments for tomorrow's best workplaces.

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