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Planview AdaptiveWork vs ServiceNow Comparison (2026)
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Good recommendations?
Planview AdaptiveWork
4.3
(178)5
85
4
76
3
11
2
3
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ServiceNow
4.5
(361)5
199
4
139
3
18
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Clarizen brings together project management, workflow automation and in-context collaboration to accelerate progress and engagement.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.3
178
5
4
3
2
1
85
76
11
3
3
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.5
361
5
4
3
2
1
199
139
18
2
3
- Value for money
- Ease of use
- Features
- Customer support
78%
would recommend this appPros
“Its very useful for workplace coordination, connecting staff and enabling real-time visibility in projects.”
AA
Angela A.
Procurement Officer
“of project milestones. With Planview AdaptiveWork we can make a comprehensive follow-up of our projects and reduce the costs associated with supervision since it guarantees efficient planning, execution, and control, in addition to the fact that it has the ability to make very complete reports for stakeholders.”
Marianela F.
Water Treatment and Environmental Management Consultant
“with Planview AdaptiveWork, We can understand the project's actual situation and manage all our projects with high accuracy.”
JB
John B.
Senior Quantity Surveyor
Pros
“Its ability to centralize and automate workflows—everything from IT support tickets to HR and operations—making processes faster, more organized, and easier to manage in one platform.”
MW
Melinda W.
Owner
“ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently.”
Jared S.
Software Developer and Consultant
“ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records.”
EV
Edwin V.
Dev Manager
Cons
“There's technical issues with its search functionality as well.”
AA
Angela A.
Procurement Officer
“In project management, it is a bit laborious to familiarize yourself with capacity planning, versioning, API support, critical path, and more.”
Marianela F.
Water Treatment and Environmental Management Consultant
“It is not easy to use, as a planning and scheduling specialist needs to understand all the tools and how they work correctly.”
JB
John B.
Senior Quantity Surveyor
Cons
“What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool”
Gerrol C.
Client Operations Supervisor
“Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out.”
Tom E.
Senior Frontend Developer
“It lacks support for more native processes (like templates for common processes) so you can minimize custom code.”
Sofia B.
Senior Test Engineer
- Vendor responds to reviews
- Last review18 days ago
- Vendor responds to reviews
- Last review24 days ago
Key features
- Total features105
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Business Process Automation
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Charting
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Cost-to-Completion Tracking
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Deadline Management
- Document Management
- Drag & Drop
- Email Management
- Employee Management
- Estimating
- Expense Tracking
- File Sharing
- Financial Management
- Forecasting
- Forms Management
- Gantt/Timeline View
- Graphical User Interface
- Graphical Workflow Editor
- HR Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Idea Management
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Cloud Management
- Multiple Projects
- No-Code
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Planning Tools
- Portfolio Management
- Prioritization
- Problem Management
- Progress Reports
- Progress Tracking
- Project Accounting
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Tasks
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Resource Request
- Resource Scheduling
- Risk Management
- Role-Based Permissions
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Skills Tracking
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Templates
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timer
- Timesheet Management
- Traditional Methodologies
- Utilization Reporting
- Version Control
- Workflow Configuration
- Workflow Management
- Total features78
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Business Process Automation
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Charting
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Cost-to-Completion Tracking
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Deadline Management
- Document Management
- Drag & Drop
- Email Management
- Employee Management
- Estimating
- Expense Tracking
- File Sharing
- Financial Management
- Forecasting
- Forms Management
- Gantt/Timeline View
- Graphical User Interface
- Graphical Workflow Editor
- HR Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Idea Management
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Cloud Management
- Multiple Projects
- No-Code
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Planning Tools
- Portfolio Management
- Prioritization
- Problem Management
- Progress Reports
- Progress Tracking
- Project Accounting
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Tasks
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Resource Request
- Resource Scheduling
- Risk Management
- Role-Based Permissions
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Skills Tracking
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Templates
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timer
- Timesheet Management
- Traditional Methodologies
- Utilization Reporting
- Version Control
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations23
- 3CLogic
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- Asana
- Azure DevOps Server
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Box
- Bright Pattern
- Checkmarx
- Coda
- Cofense PhishMe
- CrowdStrike
- DeepL Pro
- DomainTools
- Dynamics 365
- Dynatrace
- Expertflow Contact Center
- Fairmarkit
- Five9
- GitHub
- GitLab
- Google Drive
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Jira
- Lacework
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft Excel
- Microsoft SharePoint
- NetBrain
- NetSuite
- Netskope Active Platform
- New Relic
- NinjaOne
- Norma by Quality Clouds
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- OneLogin
- OpsRamp
- PagerDuty
- Pentaho
- Ping Identity
- Polarion ALM
- Qualys Cloud Platform
- QuickBooks Online
- Rubrik
- SAP S/4HANA Cloud
- SOFTRAX Revenue Management System
- Sage Intacct
- SailPoint
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- ScienceLogic
- Secureworks
- ServiceNow
- Silverfort
- Slack
- Smartling
- Snyk
- Splunk Enterprise
- Squadcast
- Tableau
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- The Anomali Platform
- Trello
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- Workato
- Zapier
- Zendesk Suite
- codebeamer
- strongDM
- xMatters
- Total integrations77
- 3CLogic
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- Asana
- Azure DevOps Server
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Box
- Bright Pattern
- Checkmarx
- Coda
- Cofense PhishMe
- CrowdStrike
- DeepL Pro
- DomainTools
- Dynamics 365
- Dynatrace
- Expertflow Contact Center
- Fairmarkit
- Five9
- GitHub
- GitLab
- Google Drive
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Jira
- Lacework
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft Excel
- Microsoft SharePoint
- NetBrain
- NetSuite
- Netskope Active Platform
- New Relic
- NinjaOne
- Norma by Quality Clouds
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- OneLogin
- OpsRamp
- PagerDuty
- Pentaho
- Ping Identity
- Polarion ALM
- Qualys Cloud Platform
- QuickBooks Online
- Rubrik
- SAP S/4HANA Cloud
- SOFTRAX Revenue Management System
- Sage Intacct
- SailPoint
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- ScienceLogic
- Secureworks
- ServiceNow
- Silverfort
- Slack
- Smartling
- Snyk
- Splunk Enterprise
- Squadcast
- Tableau
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- The Anomali Platform
- Trello
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- Workato
- Zapier
- Zendesk Suite
- codebeamer
- strongDM
- xMatters
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