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Jira vs ManageEngine ServiceDesk Plus Comparison (2026)
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Good recommendations?
Jira
4.4
(15.5K)5
8.5K
4
5.5K
3
1.1K
2
148
1
67
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ManageEngine ServiceDesk Plus
4.4
(234)5
129
4
82
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
15.5K
5
4
3
2
1
8.5K
5.5K
1.1K
148
67
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.4
234
5
4
3
2
1
129
82
15
5
3
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this appPros
“The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram.”
ET
Edward T.
Founder and Marketing Strategist
“What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity.”
CR
Carmine R.
Software developer
“For the Agile teams it is the best tool to use as it offers backlog management feature and sprint planning also I can customize the workflow which suits me and my team.”
JP
Jonathan P.
Digital Content Specialist
Pros
“ManageEngine ServiceDesk Plus provided a structured and efficient way to manage support requests, incidents, and maintenance tickets across our large zoo.”
CM
Craig M.
It infrastructure engineer
“The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery.”
RB
Rajneesh B.
IT Consultant
“It handles tickets, assets, and automation well, and once everything is set up, it makes daily support work smoother and more organized.”
Brennan G.
System Administrator
Cons
“For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently.”
CR
Carmine R.
Software developer
“Some admin tasks feel more complicated than they should be, and the system can slow down if you’re working with big projects or lots of dashboard widgets. While the interface offers a lot, it can seem crowded at times, which can make it tougher for new or less technical team members to get started.”
Hadi B.
Product Coordinator
“The system becomes unmanageable when project managers and administrators create excessive custom workflows because users experience extreme difficulty in moving tickets to the "Done" status.”
Enguerran M.
Fullstack web developer
Cons
“We also have Endpoint Central Cloud, and I don't like that we cannot use all remote functionalities available for support in this tool when we have integration, it should be nice to have all those remote alternatives directly in ServiceDesk Plus when we are working on support ticket.”
EL
Edier L.
Network administrator
“Some features feel a bit clunky, and a few settings take longer to configure than they should.”
Brennan G.
System Administrator
“The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better”
AR
Adam R.
Sever Analyst
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features180
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Availability Management
- Backlog Management
- Bar Chart
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Provisioning
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CMDB
- Calendar Management
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Catalog Management
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Communications Management
- Compatibility Testing
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Continuous Delivery
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Depreciation Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Event Logs
- File Sharing
- Filtering
- Fixed Asset Management
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Incident Reporting
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Location Tracking
- Log Collection
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Development
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Projects
- Online Forums
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Procurement Management
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchase Order Management
- Purchasing & Receiving
- QR Codes
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release & Deployment
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Requisition Management
- Reservations Management
- Resource Allocation
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Rich Text Editor
- Risk Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Page View
- Single Sign On
- Software Development
- Software License Management
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- User Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Management
- Total features152
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Availability Management
- Backlog Management
- Bar Chart
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Provisioning
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CMDB
- Calendar Management
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Catalog Management
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Communications Management
- Compatibility Testing
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Continuous Delivery
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Depreciation Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Event Logs
- File Sharing
- Filtering
- Fixed Asset Management
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Incident Reporting
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Location Tracking
- Log Collection
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Development
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Projects
- Online Forums
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Procurement Management
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchase Order Management
- Purchasing & Receiving
- QR Codes
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release & Deployment
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Requisition Management
- Reservations Management
- Resource Allocation
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Rich Text Editor
- Risk Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Page View
- Single Sign On
- Software Development
- Software License Management
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- User Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Management
Integrations
- Total integrations48
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- Harvest
- Hubstaff
- JIRA Service Management
- Jenkins
- Jira
- Lucidchart
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- OpsGenie
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- ServiceNow
- Site24x7
- Slack
- Structure PPM
- Tempo Timesheets
- TestRail
- Trello
- ValueOps
- Weekdone
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- draw.io
- monday AI Work Platform
- Total integrations15
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- Harvest
- Hubstaff
- JIRA Service Management
- Jenkins
- Jira
- Lucidchart
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- OpsGenie
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- ServiceNow
- Site24x7
- Slack
- Structure PPM
- Tempo Timesheets
- TestRail
- Trello
- ValueOps
- Weekdone
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- draw.io
- monday AI Work Platform
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