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Jira vs osTicket Comparison (2026)
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Good recommendations?
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
osTicket is an open source <b>customer support ticket management software</b>. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
15.7K
5
4
3
2
1
8.7K
5.6K
1.1K
149
67
- Value for money
- Ease of use
- Features
- Customer support
4.3
76
5
4
3
2
1
34
32
10
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Edward T.
Founder and Marketing Strategist
Bea B.
Instructional Designer
Carmine R.
Software developer
Pros
Jeff C.
IT Assistant Manager
James W.
Operations Manager
Hamed A.
Manager
Cons
Carmine R.
Software developer
Komal G.
Process Associate
Kregg G.
Agile Team Lead
Cons
Luka G.
CTO
Jelfry S.
Help desk supervisor
Misty V.
It System Admin
- Vendor responds to reviews
- Last review9 days ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features180
- @mentions
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Assignment Management
- Audit Trail
- Authentication
- Automated Responses
- Automated Routing
- Backlog Management
- Bar Chart
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Change Management
- Charting
- Checklists
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customization
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Marketing
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Integrated Development Environment
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Marketing
- Multiple Projects
- Online Time Clock
- Percent-Complete Tracking
- Personalization
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Rules-Based Workflow
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Page View
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Total features15
- @mentions
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Assignment Management
- Audit Trail
- Authentication
- Automated Responses
- Automated Routing
- Backlog Management
- Bar Chart
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Change Management
- Charting
- Checklists
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customization
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Marketing
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Integrated Development Environment
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Marketing
- Multiple Projects
- Online Time Clock
- Percent-Complete Tracking
- Personalization
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Rules-Based Workflow
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Page View
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
Integrations
- Total integrations44
- Axonator
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- GitHub
- GitLab
- Gliffy
- Google Workspace
- Harvest
- Hubstaff
- JIRA Service Management
- Jenkins
- Lucidchart
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- OpsGenie
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- Slack
- Tempo Timesheets
- TestRail
- Trello
- ValueOps
- Weekdone
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
- Total integrationsN/A
- Axonator
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- GitHub
- GitLab
- Gliffy
- Google Workspace
- Harvest
- Hubstaff
- JIRA Service Management
- Jenkins
- Lucidchart
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- OpsGenie
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- Slack
- Tempo Timesheets
- TestRail
- Trello
- ValueOps
- Weekdone
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
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